Hyatt Regency Hotels in Kota Kinabalu

Stayed 3 nights for RM1860 at Hyatt Regency KK for our anniversary. Unfortunately, the experience didn’t meet our expectations for a 5★ hotel. 1. Room details were unclear – I filtered for a bathtub but the room had none. 2. Despite emailing in advance, no small anniversary gesture was offered. Other hotels have given complimentary cake even for 1-night stays, but here only celebration packages were suggested. 3. Breakfast lacked variety – mostly the same dishes with only slight changes. 4. Reception service felt less welcoming compared to how they treated foreign guests. 5. Even after paying RM65 for a cake package, we were told it would be delivered the next day at 7pm, but it suddenly arrived just 2 hours after check-in. Very poor coordination between staff. 6. During check-in, I noticed a board at reception stating that guests checking in between Merdeka and Malaysia Day would receive F&B vouchers. It didn’t mention that this was only for bookings made via the hotel’s website or specific platforms. As a guest, this felt unfair and not transparent. Only the view is superb since we choose sea view. The value and service were far below expectation. Hope the hotel can improve, but I personally wouldn’t choose Hyatt Regency KK again.