Hyatt Centric Kota Kinabalu

Hyatt Centric Kota Kinabalu Reviews

Hyatt Centric Kota Kinabalu

18, Jln Haji Saman, Kota Kinabalu, Sabah, 88000, MalaysiaSee Hotel Details
Hyatt Centric Kota Kinabalu
Hyatt Centric Kota KinabaluHyatt Centric Kota KinabaluHyatt Centric Kota Kinabalu
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.4/10
Amazing
1357 review
Verified reviews
Location9.5
Amenities9.3
Service9.2
Cleanliness9.6
Filter by:
Sort by:
All reviews(1357)
Positive reviews(1335)
Reviews with photos/video(591)
Delicious breakfast(221)
Convenient for shopping(176)
Near shopping area(164)
Great swimming pool(140)
Nice sea view(129)
Has an infinity pool(27)
Clean pool(12)
Negative reviews(22)
Xin Ying Valerie
1 KING BED, HILL VIEW
Stayed in May 2025
Couple
14 review
8.0/10
Very Good
Posted on Jul 6, 2025
Third time staying at this hotel. Despite having hiccups each time during our, we find ourselves coming back. Might be due to the great food and nice sunset view that keeps drawing us back 😅
Response from Property: Dear Guest,Thank you for taking the time to review our hotel and giving us the valuable feedback. We deeply regret that your recent stay did not meet our usual high standards. Please accept our sincere apologies for any inconvenience caused. We appreciate your feedback and will take immediate steps to address and improve upon the areas you have highlighted. Looking forward to welcoming you back to the hotel in near future.
loon0706
1 KING BED, HILL VIEW
Stayed in Jun 2025
Couple
3 review
10/10
Outstanding
Posted on Aug 3, 2025
the room is very clean and nice. The swimming pool is nice. The sea view is very beautiful.
Jamal H
1 KING BED, SEA VIEW
Stayed in May 2025
Family
5 review
9.5/10
Amazing
Posted on Jun 9, 2025
Nice hotel with excellent service in strategic location for shopping and night markets.
Response from Property: Dear Guest,Thank you for choosing our hotel for your stay. We truly appreciate you taking the time to share your feedback, and we are thrilled to hear about your positive experience. Meeting and exceeding your expectations is our top priority, and your comments inspire us to continue providing exceptional service.Once again, thank you for your feedback, and we sincerely look forward to welcoming you back to our hotel in the future.
Guest User
1 KING BED
Stayed in May 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 5, 2025
adrin is very nice ,very helpful.Next time l will order this hotel aslo.
Response from Property: Dear Guest,Thank you for choosing our hotel for your stay. We truly appreciate you taking the time to share your feedback, and we are thrilled to hear about your positive experience. Meeting and exceeding your expectations is our top priority, and your comments inspire us to continue providing exceptional service.Once again, thank you for your feedback, and we sincerely look forward to welcoming you back to our hotel in the future.
Sonny
2 TWIN BEDS, HILL VIEW
Stayed in Mar 2025
Family
6 review
10/10
Outstanding
Posted on Apr 20, 2025
Perfect location for island hopping - 3 minutes walk to the Jesselton Point Ferry Terminal. The facilities are modern and the renovation still feels quite new. Service and food here is notably better than other nearby hotels. Food at the breakfast was fresh and of high quality. Would choose to stay here again in the future.
Chyi
1 KING BED
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 14, 2025
The staff are friendly and helpful. The pool and gym on level 23 with the view of the Mt Kinabalu and sea. Air-conditioning works super well.
Response from Property: Dear Guest, Thank you for taking the time to review our hotel and giving us the valuable feedback. We deeply regret to know that your recent stay was not reach to your satisfaction, and we apologize for that. We appreciate your feedback and will take immediate steps to address and improve upon the areas you have highlighted. Looking forward to welcoming you back to the hotel in near future.
Aiman Azeez
2 TWIN BEDS
Stayed in Mar 2025
Family
4 review
7.5/10
Posted on Apr 14, 2025
checked in to this in the room. bed undone and few boxes in the toilet. quite surprised that we got this room. how would they dont know that the room is not ready and yet still give the room.
Response from Property: Dear Guest, Thank you for taking the time to review our hotel and giving us the valuable feedback. We deeply regret to know that your recent stay was not reach to your satisfaction, and we apologize for that. We appreciate your feedback and will take immediate steps to address and improve upon the areas you have highlighted. Looking forward to welcoming you back to the hotel in near future.
Guest User
1 KING BED, SEA VIEW
Stayed in Mar 2025
Solo traveler
16 review
10/10
Outstanding
Posted on Apr 23, 2025
Staff are super welcoming and helpful, will be back . Sky bar are the best , good breakfast
Response from Property: Dear Guest,Thank you for choosing our hotel for your stay. We truly appreciate you taking the time to share your feedback, and we are thrilled to hear about your positive experience. Meeting and exceeding your expectations is our top priority, and your comments inspire us to continue providing exceptional service.Once again, thank you for your feedback, and we sincerely look forward to welcoming you back to our hotel in the future.
Choo WL
1 KING BED, HILL VIEW
Stayed in Mar 2025
Couple
3 review
8.5/10
Very Good
Posted on Apr 5, 2025
Firstly was staying in mountains view but at last decided pay extra 80+ to upgrade to a sea view room. The room is big, but there is some bugs in the room. The tissues is not fully replace, used a few then finish. The water pressure from the celling head is too small! And lastly paid for upgrade to sea view room, it give me a corner room with half blocked by building and only can view the sea half. It is not worth it for me to upgrade to a sea view room.
Cheok CH
1 KING BED
Stayed in Feb 2025
Family
6 review
9.5/10
Amazing
Posted on Apr 1, 2025
The rooms are spacious and well thought after, location of the hotel is easily accessible to good food, shops and key attractions. Room service speed has to improve as we came back from our morning excursions, the room is not ready yet around 2pm
BaddieJenJen
2 TWIN BEDS, SEA VIEW
Stayed in Feb 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 8, 2025
Despite the gloomy weather my friends and I had an enjoyable stay. Highlight is the 23F bar, good food and cocktails are super delicious. Highly recommend anything based with rice wine and plum. Love the staffs, very friendly and responsive. Even after last order they managed to make an exception and made my fav cocktail haus bah. The service will definitely be one of the reasons for my future comeback stay here.
6/9
Response from Property: Dear Guest,Thank you for choosing our hotel for your stay. We truly appreciate you taking the time to share your feedback, and we are thrilled to hear about your positive experience. Meeting and exceeding your expectations is our top priority, and your comments inspire us to continue providing exceptional service.Once again, thank you for your feedback, and we sincerely look forward to welcoming you back to our hotel in the future.
Anonymous User
1 KING BED, HILL VIEW
Stayed in Feb 2025
Couple
5 review
9.5/10
Amazing
Posted on Mar 8, 2025
Room was clean and view was good too, Hillview for the greenery. Good place to stay, might be slightly pricy but do try their breakfast, it’s good. Really great stay for me to get away from stress
Response from Property: Dear Guest,Thank you for choosing our hotel for your stay. We truly appreciate you taking the time to share your feedback, and we are thrilled to hear about your positive experience. Meeting and exceeding your expectations is our top priority, and your comments inspire us to continue providing exceptional service.Once again, thank you for your feedback, and we sincerely look forward to welcoming you back to our hotel in the future.
Guest User
2 TWIN BEDS, HILL VIEW
Stayed in Mar 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on Apr 14, 2025
2nd time to stay in Hyatt Centric Still like 2 years ago New and Comfortable
Response from Property: Dear guest, Thank you for choosing to stay at our hotel and taking the time to share your experience. We are honored to know that you enjoyed a wonderful stay here. We are committed to attracting our guests through enthusiastic service, and your positive comments are recognition and encouragement for us. We will look forward to your return and continue to create an experience that you will love and trust.
Alex Irles
1 KING BED, SEA VIEW
Stayed in Jan 2025
Couple
5 review
10/10
Outstanding
Posted on Feb 23, 2025
All right so 5 stars in general for the hotel BUT a big 1 star for the food (not including breakfast that was very good) lunch and diner is a big joke for such a hotel. We had lunch and I paid 100$ AUD total for beef striploin 300g (178MYR or so) and my girlfriend chicken noodle. I also ordered a lemon tart and I thought it was a joke at first. Look the photos for a better understanding
Response from Property: Dear Guest,Thank you for taking the time to review our hotel and giving us the valuable feedback. We apologize for any dissatisfaction with our food and beverage services. Your feedback is invaluable, and we’re actively enhancing our offerings to meet our Hyatt standards. Thank you for your feedback, and we hope to exceed your culinary expectations on your next visit.
kofking
1 KING BED, SEA VIEW
Stayed in Dec 2024
Couple
9 review
10/10
Outstanding
Posted on Jan 16, 2025
A fantastic experience, staying at the hotel for 6 days and enjoying excellent service every day. Thank you, Adrian, for making this journey even more enjoyable.