Hotel Sixty3 Reviews

Response from Property: Dear Guest,Thank you so much for taking the time to share your feedback. We’re really glad to hear that you enjoyed your stay with us, especially the spacious room and our convenient location.It’s great to know that you found it easy to access nearby spots such as Kopi Ping, KK Waterfront, and Suria Sabah. We’re fortunate to be in such a central area, and we’re happy it added convenience and value to your stay.Your kind comments mean a lot to our team, and it’s always encouraging to know that guests had a pleasant and comfortable experience with us.We truly appreciate your support and hope to welcome you back to Hotel Sixty3 again in the future.

Response from Property: Dear Guest,Thank you so much for your kind feedback and for choosing Hotel Sixty3 as one of your favourite hotels in KK. We’re very happy to hear that you like our newly renovated rooms, design, and the cozy atmosphere, and that you’re satisfied with the air-conditioning.We also appreciate your comment regarding the water pressure on Level 5. We have noted this and will have our maintenance team look into it to further improve the guest experience.Thank you again for your support and valuable feedback. We truly appreciate it and will continue working to provide an even better stay for our guests.We look forward to welcoming you back to Hotel Sixty3 in the future.

Response from Property: Dear Guest, Thank you so much for your wonderful review 😊We’re delighted to hear that you enjoyed your stay and were pleasantly surprised with the complimentary upgrade to the Deluxe Family Room. It’s also great to know that you appreciated the charming colonial atmosphere and found it comfortable throughout your stay.Your kind words about our team’s service mean a lot to us, and we’re very happy we could make your experience a memorable one.Thank you for your strong recommendation, and we look forward to welcoming you back again soon!

Response from Property: Dear Guest, Thank you for sharing your feedback 😊We’re glad to hear that you found the room clean and enjoyed our excellent location on Gaya Street. It’s great that you were able to take advantage of the nearby dining, laundry, shopping, and easy access to the jetty.We also appreciate your comments regarding the facilities. Your feedback is valuable, and we will continue to look into improvements to enhance the overall guest experience.We would also like to share that our 5th floor rooms have now been fully renovated. We currently offer new room types including Grand King, Premium King, Signature Family, and Executive Family Room, with significant improvements in both facilities and overall comfort.We truly appreciate your stay and hope to welcome you back again in the future!

Response from Property: Dear Guest,Thank you for sharing your wonderful feedback. We’re delighted to hear that if everything about your stay at Hotel Sixty3 was excellent, and that if you found the room clean, comfortable, and well maintained.We’re also very pleased that if our staff were friendly, polite, and helpful throughout your stay, and that if our location provided convenient access to nearby restaurants and attractions. It’s great to know that if your check-in and check-out experience was smooth, and that if you enjoyed a relaxing and pleasant atmosphere overall.Your kind recommendation means a lot to us, and we truly appreciate your support. We are also pleased to share that our newly refurbished 5th floor rooms Grand King, Premium King, Signature Family, and Executive Family, now offer upgraded facilities and a refreshed environment. Renovations on the 4th floor are also expected to be completed by May, further enhancing the overall guest experience.We look forward to welcoming you back to Hotel Sixty3 again in the future.

Response from Property: Dear Guest,Thank you for sharing your kind feedback. We’re glad to hear that if you had a pleasant stay at Hotel Sixty3, and that if you found our location in the heart of Gaya Street convenient with many restaurants and attractions within walking distance.We’re also happy that if you found the room spacious, clean, and comfortable, and that if our staff were helpful and welcoming throughout your stay. Your recommendation means a lot to us and is truly appreciated.We are also pleased to share that our newly refurbished 5th floor rooms, Grand King, Premium King, Signature Family, and Executive Family, now offer upgraded facilities and a refreshed environment. Renovations on the 4th floor are also expected to be completed by May, further enhancing the overall guest experience.Thank you once again for your support. We look forward to welcoming you back to Hotel Sixty3 on your next visit to Kota Kinabalu.

Response from Property: Dear Guest,Thank you for sharing your kind feedback. We’re glad to hear that if your family really liked staying at Hotel Sixty3, and that if you found it a good choice for weekend stays to enjoy the nearby night market.We truly appreciate your recommendation and are happy that if our location added convenience to your trip. Your support means a lot to us and encourages our team to continue providing a comfortable and enjoyable experience for all guests.We are also pleased to share that our newly refurbished 5th floor rooms, Grand King, Premium King, Signature Family, and Executive Family, now offer upgraded facilities and a refreshed environment. Renovations on the 4th floor are also expected to be completed by May, further enhancing the overall guest experience.Thank you once again for your feedback. We look forward to welcoming you and your family back to Hotel Sixty3 in the future.

Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback. We are sorry to hear about the inconvenience and confusion you experienced regarding the traveller tax during check-in and check-out. If this situation did occur as described, we sincerely apologise for the distress and frustration it caused.Traveller tax records may sometimes differ between booking platforms and the front desk system due to syncing or documentation discrepancies. If there was any misunderstanding or incorrect handling at any point, we deeply regret the inconvenience this caused you.Please rest assured that our standard procedure is to verify all payments through official system records, and we do not intend to collect any tax that has already been paid through the booking platform. If any discrepancy is found upon verification, appropriate correction will always be made.We also take your comments regarding communication and handling seriously. Your feedback will be shared with our team for further training and improvement to ensure clearer explanation and more consistent service in the future.We are also pleased to share that our newly refurbished 5th floor rooms Grand King, Premium King, Signature Family, and Executive Family now offer upgraded facilities and a refreshed environment. Renovations on the 4th floor are scheduled for completion by May, further enhancing the overall guest experience.Thank you again for bringing this to our attention. We truly value your input as it helps us improve our service quality. We hope to have the opportunity to welcome you again and provide you with a smoother and more pleasant experience.

Response from Property: Dear Guest, thank you for choosing Hotel Sixty3 and for sharing your kind feedback.We are delighted to know that you had a very good staycation and appreciated the spacious and clean room, as well as our convenient location near the city centre. Your positive comments truly encourage our team to keep delivering a comfortable and enjoyable experience for all our guests.Additionally, we would like to share that our 5th floor rooms have been fully refurbished, and we now offer newly upgraded room types including Grand King, Premium King, Signature Family, and Executive Family Room. The overall environment and facilities have been significantly enhanced, and we look forward to welcoming you back in the future.We sincerely hope to welcome you again to Hotel Sixty3.

Response from Property: Dear Guest, We are very sorry to hear about your disappointing experience, and we truly appreciate you taking the time to share such detailed feedback.We sincerely apologize for the issues you faced with the Wi-Fi connection, TV connectivity, and weak mobile signal during your stay. We understand how inconvenient this must have been, especially as the issue was not resolved throughout your stay. It is also regrettable that we did not offer a room change or provide a more effective solution at the time.Please be assured that your comments have been taken seriously and will be reviewed with the relevant departments to improve our systems and service response.We sincerely apologize once again for the inconvenience caused, and we hope to have another opportunity in the future to provide you with a much better experience.

Response from Property: 親愛的客人，非常抱歉您這次入住未能達到您的期望，也感謝您願意抽出時間分享真實的反饋。對於隔壁店鋪在深夜進行施工（電鑽噪音）影響您的休息，我們深感歉意。雖然噪音來源於外部，但我們完全理解這對您的打擾，也為給您帶來的不便致以誠摯的歉意。毛巾清潔問題（發現頭髮）我們也深表歉意。這明顯不符合我們的客房清潔標準，相關情況已第一時間反饋給客房部進行全面檢查與加強培訓，以確保衞生質量得到嚴格把控。同時也理解市中心位置可能會有一定程度的環境噪音，對睡眠較淺的客人來説可能會造成影響，這一點也會在預訂及入住時加強説明。另外想跟您分享，我們五樓的房間已經完成翻新，目前提供 Grand King、Premium King、Signature Family 和 Executive Family Room 等新房型，整體環境與設施都有顯著提升。同時，我們四樓的翻新工程也預計將在五月完成全面升級, 進一步提升整體住宿體驗。再次向您致以誠摯的歉意，也感謝您的坦誠反饋。希望未來有機會能為您帶來更好的入住體驗。