Hotel Sui Kobe Sannomiya by Abest

Hotel Sui Kobe Sannomiya by Abest Reviews

Hotel Sui Kobe Sannomiya by Abest

2 Chome-1-20 Nakayamatedori, Chuo Ward, Kobe City, Hyogo Prefecture, 650-0004, JapanSee Hotel Details
Hotel Sui Kobe Sannomiya by Abest
Hotel Sui Kobe Sannomiya by AbestHotel Sui Kobe Sannomiya by AbestHotel Sui Kobe Sannomiya by Abest
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1 night

Guest Reviews

8.2/10
Very Good
51 review
Verified reviews
Location8.6
Amenities7.9
Service8.3
Cleanliness8.1
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All reviews(51)
Positive reviews(20)
Reviews with photos/video(3)
Clean and tidy(5)
Awesome rooms(5)
Great location(3)
Negative reviews(2)
Adrian Tan Hx
Single Room Smoking
Stayed in Dec 2024
Solo travelers
3 review
8.0/10
Very Good
Posted on Jan 26, 2025
Good: The hotel is centrally located and offers excellent amenities. Bad: Despite arriving at 10 a.m. after a red-eye flight, I was denied early check-in even though my room was already available. My luggage was placed in the room, but I was told to return at 2:45 p.m. unless I paid an additional 2,000 yen per hour for early access. Bad: The room had a strong cigarette smell, which was very unpleasant.
Response from Property: Dear Guest,Thank you for choosing Hotel SUI Kobe Sannomiya and for taking the time to share your feedback.We sincerely apologize for the inconvenience you experienced with the early check-in and the strong cigarette smell in the room. It is our goal to provide a comfortable and pleasant stay for all of our guests, and we regret that we did not meet your expectations on this occasion. We understand how important it is to offer a welcoming and clean environment and will work on improving our check-in process and odor control in our rooms.Thank you again for your valuable feedback. We hope to welcome you back in the future with improved services.Best regards,Hotel SUI Kobe SannomiyaFront Desk Horio
Guest User
Double Room Non smoking
Stayed in Jul 2024
Solo travelers
24 review
7.5/10
Posted on Aug 10, 2024
10 mins walk from Sanomiya station. clean and small size room good for solo traveler
Response from Property: Dear Guest,Thank you for sharing your review. We're happy to hear that you found the room clean and suitable for a solo traveler, as well as the convenient location near Sannomiya Station.We hope to welcome you back on your next visit to Kobe.Best regards,Front Desk, HorioHotel SUI Kobe Sannomiya
HKMonkeyRider
Twin Room Non smoking
Stayed in Aug 2023
Couples
6 review
9.5/10
Amazing
Posted on Sep 26, 2023
Booked at the last moment of arrival. Hotel is located in the middle of a few busy streets. A lot of restaurants nearby too. Parking is slightly far but it’s acceptable. A decent choice.
Response from Property: ご投稿者様へ、この度は、ホテルSUI神戸三宮をご利用いただきありがとうございます。立地や周辺のレストランにご満足いただけたこと、大変嬉しく思います。また、駐車場の距離についてもご理解いただきありがとうございます。またのご利用をお待ちしております。フロント 堀尾ホテルSUI神戸三宮
Leonais
Barrier Free Double Room
Stayed in Jan 2023
Business travelers
2 review
8.5/10
Very Good
Posted on Feb 7, 2023
Clean & tidy room and facilities. Recommend for business trip stay.
Response from Property: Thank you for staying at our hotel this time.I am glad that you were satisfied with your stay.I am waiting for another stay
Guest User
Single Room Non smoking
Stayed in Mar 2025
Other
1 review
6.2/10
Posted on Apr 27, 2025
You need to put the garbage at the door of the room by yourself, and they will not collect it after the time. The breakfast is very ordinary, almost all of it is soaked rice every day, and it is not recommended to order breakfast.
Original TextTranslated by Google
Response from Property: 感謝您選擇入住酒店SUI神户三宮,並抽出寶貴時間分享您的意見與建議。關於客房垃圾需自行放置於房門口的問題,給您帶來不便我們深表歉意。我們將進一步檢討清潔流程,爭取提供更加便捷、貼心的服務。另外,對於早餐內容未能符合您的期望,我們也深感遺憾。我們將認真參考您的反饋,考慮在菜單設計上增加變化與多樣性,以提升用餐體驗。非常感謝您的寶貴意見,我們將繼續努力改進。期待將來有機會為您帶來更滿意的住宿體驗。此致敬禮酒店SUI神户三宮 敬上
Guest User
Double Room Smoking
Stayed in Feb 2025
Family
2 review
10.0/10
Outstanding
Posted on Mar 29, 2025
On Dongmen Street, a food paradise, 10 minutes walk from Hankyu and 5 minutes from the subway station
Original TextTranslated by Google
Response from Property: There are many delicious restaurants around our hotel. We look forward to your visit next time. We sincerely look forward to seeing you again!
MIYOSHI
Double Room Smoking
Stayed in Jan 2025
Couples
6 review
5.0/10
Posted on Feb 3, 2025
I decided to stay here because it had a large public bath. There was no water service in the room, and it was inconvenient because there was a water server on the first floor. It suddenly started raining and I asked if I could borrow an umbrella, but they had already sold out and I had to buy one. A middle-aged male staff member helped me with my luggage in the morning, but he seemed to be in the way and started doing something else, and then a different female staff member took over and asked me the same thing, and asked me what I had done before. What was that? Other than that middle-aged male staff member, everyone was very nice. The bath was disgusting because the changing room was full of hair. The room was dark because the light at the entrance couldn't be left on. The slippers in the room were not disposable and were disgusting. Although the amenities were abundant at the entrance, there was no rubber band to tie my hair, which was a problem in the large public bath. I tied my hair up with a towel, but I'm sure some customers put their hair in the bathtub and it was disgusting. Overall, it was a mediocre hotel. For the price, I don't think it's a good choice.
Original TextTranslated by Google
Response from Property: To the reviewer: Thank you very much for staying at Hotel SUI Kobe Sannomiya. We also appreciate you taking the time to provide us with your valuable feedback despite your busy schedule. We sincerely apologize for any inconvenience caused with the way water was provided in your room, the behavior of our staff, and the cleanliness of the large public bath. In particular, we deeply regret that there were shortcomings with regard to the cleaning of the changing rooms and the behavior of our staff. We will take the points you have pointed out seriously and make efforts to improve. We will also strive to improve our amenities and services to make your stay even more comfortable. Thank you very much for your use. All of our staff will strive to make improvements so that your next stay will be even better. Horio, Manager of Hotel SUI Kobe Sannomiya
阿風打阿風
Twin Room
Stayed in Nov 2024
Family
10 review
7.5/10
Posted on Dec 23, 2024
The location is very good, but parking is troublesome and roadside parking is expensive
Original TextTranslated by Google
Response from Property: 親愛的客人,感謝您選擇入住酒店SUI神户三宮,並提供寶貴的反饋意見。我們非常高興您對酒店的地理位置表示滿意。然而,對於停車問題和費用方面帶給您的不便,我們深感抱歉。我們將會進一步優化停車場的指引和相關安排,以提升您的入住體驗。感謝您的反饋,希望能在未來有機會再次為您服務。酒店SUI神户三宮前台 堀尾
To_oT_22
Single Room Smoking
Stayed in Aug 2024
Solo travelers
23 review
8.0/10
Very Good
Posted on Sep 24, 2024
It's less than a 10-minute walk from Sannomiya. It seems a little busy at night, but it's tolerable. The room was clean and nice. It seems that cleaning is optional, so if you don't want it, they will only change towels and take out the trash. The large public bath is open from 4pm to 9am, so it was nice to be able to use it even late at night. When I used it, there weren't that many people there, so I was able to use it spaciously. However, the floor of the changing room was wet and there was a bit of an unpleasant smell. I wonder if they don't clean the large public bath when it's open?
Original TextTranslated by Google
Response from Property: ご投稿者様へこの度はホテルSUI神戸三宮にご宿泊いただき、また貴重なご意見をお寄せいただきありがとうございます。ホテルの立地やお部屋の清潔さについてご満足いただけたこと、大変嬉しく思います。大浴場のご利用についてもご評価いただきありがとうございます。しかし、脱衣所の清潔さや匂いに関してご不便をおかけしましたこと、心よりお詫び申し上げます。今後、より快適にお過ごしいただけるよう、大浴場の清掃体制を見直し、改善していく所存です。お客様に快適なご滞在を提供できるよう、引き続き努力して参りますので、またのご利用を心よりお待ち申し上げております。ホテルSUI神戸三宮フロント 堀尾
Shengsiqingsha
Double Room Smoking
Stayed in Jan 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on Feb 27, 2025
Quiet in a busy area, good environment and service.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Hotel SUI Kobe Sannomiya and giving us such a high evaluation. We are glad that you are satisfied with the surrounding environment, facilities and services. We will continue to work hard to improve our service quality in order to provide you with a better stay experience. We look forward to your next visit. Hotel SUI Kobe Sannomiya Front Desk Horio
haipi
Double Room Non smoking
Stayed in Jan 2024
Couples
4 review
9.0/10
Great
Posted on Feb 26, 2024
Easy access, about 10 minutes from the station Happy hour from 19:30 to 21:00 Free alcoholic soft drinks! We also have chocolate and sweets♪ Free coffee and latte 24 hours a day! There is also a large public bath. I was happy because the bathroom in the room was small! The shower head was a small luxury. It was a beautiful and clean hotel, so we will return again!
Original TextTranslated by Google
Response from Property: Thank you for using our hotel! We are very happy that you were satisfied with the location of our hotel, happy hour, and free services. All of our staff are happy that you enjoyed your stay in the large public bath and with the shower head refurbishment. We look forward to seeing you again. Front Desk Horio Hotel SUI Kobe Sannomiya
Guest User
Barrier Free Double Room
Stayed in Jan 2024
Couples
11 review
8.0/10
Very Good
Posted on Feb 21, 2024
The room is not big, just like a standard Japanese express hotel. You can take a bath on the first floor. Scan the code to see how crowded the bathroom is. Picture 2 is a set breakfast. It is not expensive. It is recommended to choose a room on a high floor. The lower floor is far away from the surrounding restaurants. close
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your feedback! We are glad that you are satisfied with the hotel facilities. We are very glad that you enjoyed the public bath on the first floor and our set breakfast. Regarding room selection, your suggestions are very valuable. We will continue to work hard to provide you with a more comfortable accommodation experience. We look forward to seeing you again. Front Desk Horio Hotel SUI Kobe Sannomiya
Guest User
Twin Room
Stayed in Jul 2024
Couples
15 review
9.2/10
Great
Posted on Aug 14, 2024
Nothing wrong, the room is small, because it is a hot spring hotel, there are free rice balls and popsicles to eat at night
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your feedback. We're glad to hear that you enjoyed your stay at Hotel SUI Kobe Sannomiya. We appreciate your positive comments on the services and amenities, especially the complimentary nighttime onigiri and ice pops.We hope to have the pleasure of welcoming you back again for another enjoyable experience.Best regards,Front Desk, HorioHotel SUI Kobe Sannomiya
Anonymous User
Single Room Non smoking
Stayed in Jul 2024
Solo travelers
2 review
10.0/10
Outstanding
Posted on Aug 17, 2024
Free coffee is provided during the stay. Toiletries are complete and there are also facial masks.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you very much for choosing to stay with us at Hotel SUI Kobe Sannomiya and for your wonderful review. We're glad to hear that you enjoyed the complimentary coffee and the well-stocked amenities, including the face masks.We will continue to strive to provide our guests with a comfortable and satisfying experience. We look forward to welcoming you again soon.Best regards,Front Desk, HorioHotel SUI Kobe Sannomiya
まーーー
Single Room Smoking
Stayed in Jan 2024
Family
8 review
10.0/10
Outstanding
Posted on Mar 1, 2024
It was a very nice hotel. It's not far from the station and it's in the downtown area, so there are restaurants and convenience stores nearby, so there's no inconvenience at all. The 24-hour service for drinks such as coffee and the snack service until 10pm was also great, and being able to take a bath even in the middle of the night was great. I was especially impressed with the ReFa shower in the large public bath. It was my first time in Kobe, and I would like to stay here again.
Original TextTranslated by Google
Response from Property: ご投稿者様へ素晴らしいご投稿、誠にありがとうございます! 当ホテルでのご滞在がご満足いただけたようで、大変嬉しく思います。立地や設備、サービスにご満足いただけたこと、また、24時間ご利用いただける飲み物サービスや、夜遅くまで利用できる大浴場にご満足いただけたことをお聞きし、私たちも喜んでおります。特にReFaのシャワーに感動していただけたとのこと、嬉しい限りです。また神戸にお越しの際は、ぜひ当ホテルにご宿泊いただければと思います。再度お客様をお迎えできることを楽しみにしております。よろしくお願い申し上げます。フロント 堀尾ホテルSUI神戸三宮