SriLanta Resort and Spa Reviews

The hotel looked like it was once very good but now it’s outdated and not well maintained. For instance, the sink was broken and it took an hour to fill the bathtub. The cleaning was bad. They forgot to give us clean towels and toiletpaper and to take out the trash. Even when we made them aware, nothing happened. The worst happened during checkout. The reception claimed the payment had been declined. We had paid through the app in advance and had the confirmation of payment. They showed us the card number with the declined payment which was not ours. It took them 45 minutes to realise they were wrong and even when they did, they didn’t apologise for the inconvenience. The surrounding area is beautiful but I CAN NOT recommend this hotel.

Good room good quality good staff

The room and service is very good, but the breakfast is not worth it, I suggest you go out for breakfast

On arrival the front desk was in confusion. We sat, we stood and sat again. We were asked to pay the bill but then told we could pay later. We had paid on Trip already. At the jungle type room it was damp and smelly. The view was zero as blocked out panoramic windows by other huts. Pointless expense so I asked to move and was upgraded. A kind gesture instantly offered but it’s only a £12 cost to them.  That room was in the flats and on paper could be great….but, on settling in things came out. Dirty and not clean, just look behind the curtains or fridge or laundry basket or in the shower. The bed repairs were shoddy and just screwed on. The plastic trim water damaged and lifting, the toilet floor entrance lifter and dirty. A shelf unit made of exterior treated green fibre board was half painted and just silicone fixed. The exterior jacuzzi had no blinds and I noticed some rooms had a curtain. The key operated room electrics kept dropping out due to it being broken and a damp patch in the room an obvious decoration problem.  So as a collaboration of faults this 4* resort was a tired looking, poorly presented 2*.  Across the road its beach, grass and pools were a mixed affair. One pool area for guests only is redundant and the pool a green mess. The main public grass and beach offers some Thia beauty.  We never got to try their breakfast. But for £12 each that’s a rip off as you’re paying less than that for a super good evening meal.  So their advertising is misleading and the pictures online are frankly not true to the reality. If they want to charge a 4* price they have to be at that level and are not. Buyers beware

Superb room and service. It was a very refreshing experience and we enjoyed the jacuzzi very much. The service at the reception desk was professional and easily understandable and the deposit was handled well. We found a dead gecko in our room though, but that was easily removed. Try to make sure the technical issues have been sorted before the stay, like the water temperature, to minimise the need for requests after moving in. Will come again, thank you :)

Best place to stay in Koh Lanta. All staff are really kind to your request. Our room were superb with jacuzzi. Room were spacious.

This hotel looks amazing on the pictures but unfortunately is very old. The room was not really clean. The restaurant staff are very very nice. The beach is cool. A lot of places in the hotel are abandoned. You can see the monkeys from your terrasse

The hotel is so beautiful, sea view and so quiet and peaceful too. It was a great trip in a perfect hotel. Clean and comfortable and the price most importantly is very fair

Good Service hotel staff , clean hotel , will come back stay again

Hotel rooms are old, so they are not very comfortable and nice. The breakfast are very similar all the days and are not a big choice. Staff is helpful. They have own motorbikes to rent which are very new and in very good condition. Hotel takes deposit, but it is very strange because they do not check at check out the room.

an amazing sea view and room, but note that there is a steep hill you have to climb to get to the hotel and there is a road between the hotel and the beach/pool area but they built an underground subway for you to get there. very relaxing hotel as it is far from the hustle and bustle of the main strip in Koh Lanta. 

Everything is good. Need to upgrade the breakfast 👍

Good vibes on a nice resort.

Talk about the excellent hospitality this is the place that ticks all the boxes. You’ve got excess to everything in the same spot, delicious food, great drinks and awesome view. The staff treated us like part of their family always a text away if we needed anything. This is an excellent hotel, if you’re coming to Koh Lanta then this is definitely worth staying at