Mercure Kashgar (Gucheng Scenic Area) Reviews

The hotel is in a great location. It's very close to the historic city and the People's Park. There are many places to visit around. The staff is helpful, friendly, warm, and very hardworking. It's a clean and new hotel. I definitely recommend staying here.

Great location. We were able to walk to the Ancient City and many great locations in Kashgar Staff was very helpful. They were very talented as they could speak Chinese, English, and Uyghur.

The hotel provides airport pick up service. The scenery from the room is breathtaking. The location is very convenient.

Location is great near the ancient town. The staff should spend less time looking at their phones and more on the guests...overall a comfortable stay.

No good !!! Expensive rates !!! Not worth it !! Many other choices !

all perfect excep communication in English. they provide airport pick up service, excellent!

Warmly services and room upgrade with welcome fruits as well as free breakfast!

The location of the hotel is very close (walking distance) to the ancient area of Kashgar. English speaking service could be improved. The breakfast is delicious with local and Chinese cuisine. One disadvantage: every night at 1:30AM, all the lights turned completely on in the hotel rooms in the 13th floor.

The location is excellent, close to Kashgar Old Town, restaurants, and vendors. The rooms are clean and the staff is very friendly and quick to respond to requests. Breakfast is also well presented and has varieties to choose from.

The room is very clean and it’s so close the the ancient town. There are so many restaurants and beautiful place to take pictures near by.

We stayed two nights separated by one night in Tashkurgan.The best part of the first day was spent locating an agent to provide a car and driver to Tashkurgan. My wife and me were sent to the Kashgar Tourist centre beyond the airport to apply for a Border Travel Permit to Tashkurgan and astonished to find the place closed being Sunday 24th June. Staff at the reception were all friendly and enthusiastic. Only two lifts served both Orange and Mercure which were inadequate. Mercure provides free pick up and sent from anf to airport but requires 4 hours advance confirmation. We requested sent off to airport for 1005 flight to Chengu. Staff confirmed reservation for two leaving at 0800 which is too early for breakfast at hotel. So an arrangement was made for wake up call, picnic boxes to takeaway. On 26th morning, the short bald old man probably working as bell boy scolded me why I am alone at the lobby at 0752 and that there are other guests waiting in the car. Fully seated by 0755, we discovered that the rush was to pick up another passenger for the one remaining seat in the 7- seater! We had to travel west to Tianshan road, pick up the last passenger at Hanting Hotel before making east and north to Kashgar Airport. The experience totally spoilt my day, wiped out any good feeling or impression with Mercure and never mind about the promised packed breakfast boxes.

I think Trip.com has mistakenly overcharge me for rooms, total 2 double 1 twin. booking No. *********** and *********** The room charges should be much less, please check.

Good location close to the ancient city and the big streets. Nice service, we got free fruit each day (and yoghurt which they didn't put in the fridge?) but the disappointment is the smoke smell. Rooms a little bit and elevator often.

Good location just outside the old town. Hotel has been fully refurbished inside. Rooms are spacious and clean. Staff is very welcoming and tries to help out for reservations, itinerary etc.