Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities8.8
Service9.1
Cleanliness9.3
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All reviews(223)
Positive reviews(220)
Reviews with photos/video(82)
Awesome amenities(35)
Large rooms(34)
Convenient for shopping(34)
Delicious breakfast(27)
Close to train station(8)
Well designed(4)
Friendly front desk staff(4)
Perfect for kids(2)
Negative reviews(3)
Guest User
Standard Double Room-New Building
Stayed in Dec 2024
Solo travelers
7 review
10.0/10
Outstanding
Posted on Jan 29, 2025
Location was near the station and across 2 mini marts. Rooms was nice and big. There is a guest lounge with a library and complimentary drinks.
Response from Property: Thank you very much for staying at our hotel. As you said, there are two convenience stores near our hotel. We are pleased to receive your compliments on the size of the room, the welcome drink corner, and the library. If you come to Karuizawa again, please stay with us.
Guest User
Standard Double Room-New Building
Stayed in Oct 2024
Solo travelers
3 review
10.0/10
Outstanding
Posted on Jan 12, 2025
Located within 5 min from Karuizawa station, it has a huge Family Mart right opposite. The walk towards old ginza street took about 15-20min but was very comfortable given the cool weather, you would also be able find small hidden eateries along the way. Lobby came with an amenities bar, this hotel also interestingly houses a library on the second floor. The room I booked has an excessively huge bathroom and did not come with a writing desk. However, the room and stay was very, very comfortable and would definitely recommend it to any travellers to Karuizawa.
Response from Property: Thank you for staying at our hotel. As you mentioned, our hotel is within walking distance of Karuizawa Station, and there is a convenience store nearby, so it is very convenient. It takes about 20 minutes to walk to Kyu-Karuizawa Ginza, but we are glad that you had a good experience. There is also a library on the second floor of our hotel. Thank you for your kind words about the room facilities. Since our hotel does not have a large public bath, we have made the bathrooms in each room larger. We are glad that you enjoyed your stay. Please come again if you have the opportunity.
Shiong Yin Leon
Standard Double Room-Main Building
Stayed in Mar 2025
Solo travelers
3 review
9.5/10
Amazing
Posted on Apr 4, 2025
Hotel is just a little 10 minute walk away from Karuizawa station, room is spacious and clean. I stored my luggage before check in time and they delivered my luggage to the room before I checked in. Bathroom is great and even has facial cleanser and moisturiser. The only hotel to provide bottled water in my trip. The toilet bowl opens automatically once you enter the bathroom and flushes once you have finished using it. They also have a huge lounge with free drinks and biscuits. Nice restaurant serving Shabu Shabu just next door. This was the best hotel on my trip.
Response from Property: Thank you very much for staying at Hotel Grand Vert Kyu-Karuizawa.We are very happy to receive so many compliments and high ratings.As you said, our hotel is very close to the station, and the shortest route is about a 3-4 minute walk.We can also store your luggage before check-in and after check-out.Thank you for your kind words about the bathroom. We don't often receive compliments about amenities, so we are happy to hear your words.Thank you for your kind words about the welcome drink service in the lounge.We are honored to have had such a wonderful experience for you. We hope you will stay with us again when you visit Karuizawa.
Guest User
Standard Twin Room-New Building
Stayed in Nov 2024
Family
2 review
8.0/10
Very Good
Posted on Dec 3, 2024
Near the Karuizawa station, good service, nice breakfast
Response from Property: Thank you for staying at our hotel.As you said, our hotel is located very close to the north exit of Karuizawa Station.Thank you for your kind words about our service.We are glad that you were satisfied with the breakfast.We hope you will stay with us again if you have the opportunity.
Guest User
Standard Double Room-Main Building
Stayed in Jul 2024
Couples
6 review
10.0/10
Outstanding
Posted on Oct 26, 2024
We had an amazing 2 nights stay here! Located about 5 minutes short walk from the train station, there were a convenience store and small supermarket directly across the hotel.
We weren't expecting much when we booked as the photos look dated and it was a last minute trip but oh mine, we were pleasantly surprised when we checked in. The room was large and although it was the old room, it had a certain charmimg character to it that we love. The bathroom was also big, clean and had a lovely large bathtub. I love the full range of toiletries they provided and was hoping to buy it in Tokyo to bring home but I couldn't.
There was a common area on the second floor where water, juice and coffee were provided and we bought our own sake in the evening and sat there. We spent two peaceful evenings here after dinner and it was lovely.
Our only complaint was the bed was rather soft and the pillows were flat. But we will definitely stay here again when we come back to Karuizawa.
6/8
Response from Property: Thank you for staying at our hotel.We are proud to have been able to provide you with the best environment.As you have said, our hotel is very close to the north exit of Karuizawa Station, and there are convenience stores and supermarkets nearby, so it is very convenient.Thank you for your compliments on the size of the room and the bathroom. We are glad that you were able to relax.Thank you also for your compliments on the lounge space on the second floor.Did you enjoy our manager's carefully ground coffee?Please be sure to enjoy our delicious coffee or tea the next time you visit.Next time you visit Karuizawa, please come to Hotel Grand Vert Kyu Karuizawa again.
Guest User
Standard Twin Room-Main Building
Stayed in Jan 2025
Couples
12 review
10.0/10
Outstanding
Posted on Feb 24, 2025
clean, good location 5min walk to shinkansen station, good breakfast variety and served to room
Response from Property: Thank you very much for staying at our hotel. We are very honored by your compliments on the cleanliness of the room, the location, and the breakfast. If you have another opportunity to come to Karuizawa, please make a reservation at our hotel. We look forward to seeing you again.
Guest User
Standard Japanese Western Style Room-New Building
Stayed in Nov 2024
Family
5 review
10.0/10
Outstanding
Posted on Jan 1, 2025
The atmosphere was matching the Karuizawa, a place for you and your family to relax and chill. Kids love the Tatami, we had a lot of fun during our stays. Thank you.
Response from Property: Thank you for staying at our hotel.We are very happy that you enjoyed the atmosphere of Karuizawa.Please come and visit us again if you have the opportunity.We look forward to seeing you.
Guest User
Premium Room With Tatami Area-Main Building
Stayed in May 2024
Family
2 review
9.0/10
Great
Posted on Jun 16, 2024
Close to train station, neat & tidy, quiet, rented bicycle available, camping feel to eat breakfast in balcony.
Response from Property: Thank you very much for staying at our hotel.We appreciate all the compliments you have given us about the location, cleanliness, quietness, bicycle rentals, etc.We only have three rooms with balconies, so please stay with us again the next time you visit.
Guest User
Standard Double Room-New Building
Stayed in Oct 2024
Couples
2 review
10.0/10
Outstanding
Posted on Nov 25, 2024
The staffs there are super nice, they are willing to help and provide suggestions on the itinerary. Even though we are not staying for the 2nd night there, they allowed our baggages for temporary storage. Overall, the room is nice, the staffs are great, location is very convenient! Will definitely come back next time if I go to Karuizawa. Thank you
Response from Property: Thank you for staying at our hotel.We are very pleased that you praised our staff's service.As you said, we will keep your luggage after check-out.Thank you also for complimenting our location.Please come visit us again when you come to Karuizawa.
Rob Mueller
Standard Double Room-New Building
Stayed in Feb 2025
Business travelers
7 review
10.0/10
Outstanding
Posted on Mar 26, 2025
Quick stay fun breakfast basket room is just the right size
Response from Property: Thank you very much for staying at Hotel Grand Vert Kyu Karuizawa.We are very honored to receive your compliments regarding the breakfast and the size of your room.Which main dish did you choose for breakfast? If you have the opportunity next time, please try a different breakfast.We look forward to welcoming you back.
Guest User
Standard Japanese Western Style Room-New Building
Stayed in Jul 2024
Family
1 review
10.0/10
Outstanding
Posted on Sep 27, 2024
We stayed here for 2 nights for a mini family vacation. The room is super clean, organized and cozy. We had 2 small double beds and 2 futon bed on the tatami. The space worked out for the 4 of us. Breakfast was delivered to our room right on time, warm and freshly made. Toiletries are available in the lobby. Very convenient location, short walk to Karuizawa Station. Would definitely stay again!
Response from Property: Thank you for staying at our hotel.We are glad to hear that you were satisfied with the cleanliness of your room. We are pleased that you enjoyed your stay.We also appreciate your review of the breakfast. As you said, we will try to bring breakfast to your room at the time you specify.We are also very happy to receive a positive review of the location from you.We hope you will stay with us again if you have the opportunity.
Anonymous User
Deluxe Triple Room-New building
Stayed in Feb 2024
Family
26 review
7.5/10
Posted on Apr 2, 2024
Good location and limited staff service
Big room
Response from Property: Thank you for staying at our hotel.As you said, our hotel is conveniently located, about 3-4 minutes walk from the north exit of Karuizawa Station.We are also happy to hear that you were satisfied with the size of your room.Please come again.
Andrew K.
Standard Double Room-Main Building
Stayed in Nov 2023
Couples
4 review
10.0/10
Outstanding
Posted on Dec 19, 2023
Staff are very friendly and helpful. The hotel has a nice lounge with a real fireplace. The amenities provided in self-help buffet style are plentiful and freely available. The bathroom has a nice, big bathtub that is wonderful for a hot, relaxing bath at the end day traveling.
Response from Property: Thank you very much for staying at Hotel Grand Vert kyu Karuizawa.It is a very nice feeling to hear your compliments about our staff's reception.We are glad to hear that you were satisfied with our fireplace, amenity goods, bath and lounge.We hope you will have another opportunity to stay at Hotel Grand Vert Kyukaruizawa. We look forward to welcoming you again.
Guest User
Standard Japanese Western Style Room-New Building
Stayed in Oct 2024
Family
2 review
9.5/10
Amazing
Posted on Dec 23, 2024
Clean spacious room with great location!
Response from Property: Thank you for staying at our hotel.We are pleased to receive your compliments.As you stated in your review, our hotel is located close to the station.Thank you for also praising the cleanliness and spaciousness of the room.Please come again.
derekwong10
Standard Double Room-New Building
Stayed in Feb 2024
Couples
24 review
10.0/10
Outstanding
Posted on Mar 3, 2024
Excellent location, comes with parking, top cleanliness and hotel design, great customer service too
Response from Property: Thank you for staying at our hotel.Thank you for your compliments regarding our location, cleanliness, and staff.I am very happy.If you have a chance to come to Karuizawa again, please stay at our hotel. We look forward to your visit.