Venice Water World Hotel Reviews

Response from Property: Dear guests, we sincerely thank you for your high praise of our hotel! The hotel is located in a convenient place, close to the subway station and has smooth transportation connections with the railway station, aiming to provide convenience for every traveler's journey. There are a rich variety of facilities, whether it's the children's playground, or the sauna, swimming pool, spa and massage services, all of which are carefully designed to meet the diverse needs of different guests. And our friendly and enthusiastic team members always strive with sincere hearts to ensure that you can feel the warmth and comfort of home at every moment during your stay in our hotel. It's a great encouragement for us to receive your recommendation, and we look forward to having the opportunity to create more unforgettable and wonderful memories for you and your family in the future.

Response from Property: Thank you very much for your recognition of the hotel's services. Your affirmation is our greatest support! We will continue to maintain high-quality services as always, and thank you for sharing this with everyone. In Venice, we believe that guests are family, so we are particularly concerned about everything you do during your stay. We will definitely show you a better version of ourselves, always by your side, and strive to serve every family member. We look forward to your next stay.Reply person: Senior Manager Wei

Response from Property: Dear guest,First of all, we sincerely appreciate your detailed and overall positive feedback about your four-day stay with us. We're overjoyed to know that our hospitality and service quality left a deep impression on you and that you were satisfied with the cleanliness and the helpfulness of our housekeepers. It's truly an honor that you plan to come back and recommend our hotel to your friends visiting Shijiazhuang.Regarding the situation you mentioned about the half-naked guest in the restaurant, we apologize for any discomfort it may have caused you. We do take such matters seriously and usually try to handle them in a polite and appropriate manner to ensure public decency while also respecting our guests. Your suggestion is well noted, and we will review and strengthen our management in such aspects to avoid similar incidents in the future. However, we would also like to kindly request that you consider removing the video from TikTok. While we understand your intention might have been just to share an observation, it could potentially have an impact on our hotel's image and the privacy of other guests. We hope for your understanding and cooperation in this regard. Once again, thank you for choosing our hotel and for sharing your valuable thoughts with us. We look forward to welcoming you back again. Best regards

Response from Property: I'm sorry to bring you bad experience, your international experience failed to satisfy you Williams in the heart has remorse thousands of times, for Williams not too professional behavior we immediately to staff training, the health of the room also strictly, hope that through efforts to get every came to Williams foreign friends affirmation and encouragement. Thanksgiving meet, looking forward to meeting with youReply to the senior manager of A Wei

Response from Property: Dear, I am really, really sorry that you and your child had such a bad experience this time. It is all our fault. The lady who gave me the bath was over-selling, the room smelled of smoke and there was no air purifier, there was no hair dryer, the towels had holes, there was no welcome fruit, the cotton swabs were not good, and the checkout service was slow. These situations really shouldn't have happened. You are really disappointed to spend two thousand dollars to get such an experience. We will definitely make serious rectifications to these problems, strengthen management and training, strive to improve as quickly as possible, and provide good services to everyone. I apologize to you again and thank you for pointing out the shortcomings in such detail. I hope you will not be affected by this unpleasantness. I wish you a happy life. Replying person: Senior Manager A Wei

Response from Property: We are sorry to bring you such a bad stay experience, which is seriously inconsistent with the service standards we pursue. We will immediately rectify the problems you reported about the outdated rooms, facility configuration issues, and front desk receptionist's attitude. As an apology, next time you check in, we will upgrade your room and provide you with free breakfast. I hope to have the opportunity to make up for this shortcoming and win your recognition again. Replying person: Senior Manager A Wei

Response from Property: We are sorry that you were not completely satisfied with your stay this time. We have noted the problems such as room odor and damaged facilities and will arrange cleaning and maintenance immediately. Thank you for your recognition of SPA. We will continue to optimize your accommodation experience and look forward to giving you a more comfortable stay next time. Replying person: Senior Manager A Wei

Response from Property: Dear guest, we are very sorry for bringing you such an unpleasant dining experience! We did have some negligence in our work as to not promptly address the issue of cold breakfast staples and hot dishes, and we sincerely apologize to you here. We have investigated and verified this issue as soon as possible. In the future, we will definitely strengthen our work on food insulation and service response, and strive to prevent similar incidents from happening again. We hope you can give us a chance to improve. We once again express our deepest apologies to you. Replying person: Senior Manager A Wei

Response from Property: We are sorry that we failed to meet your expectations, but we will not give up and will continue to work hard to do every detail. Customer satisfaction has always been the hotel's top priority. The hotel's purpose is to serve every guest who comes to the hotel. Not only does it check in at the speed of light, we also insist on 0-second check-out. The hotel also provides value-added services, free laundry, free shoe shine, welcome fruit plate. We fully believe in the guests. We have met you in this world, and because of the sea of ​​people, the meeting is even more beautiful!

Response from Property: Hello~ Thank you for staying at Venice. We should provide warm, efficient and considerate service. We will try our best to meet any needs you raise. The hotel has a quiet and bright lobby, a rich breakfast, and comfortable and clean rooms. We are committed to providing you with a cordial and thoughtful stay experience. We met you unexpectedly, and your affirmation makes us more beautiful. Satisfaction is just the starting point. Surprise and touching are our pursuit. We look forward to meeting you again

Response from Property: We are sorry that we failed to meet your expectations, but we will not give up and will continue to work hard to do every detail. Customer satisfaction has always been the hotel's top priority. The hotel's purpose is to serve every guest who comes to the hotel. Not only does it check in at the speed of light, we also insist on 0-second check-out. The hotel also provides value-added services, free laundry, free shoe shine, welcome fruit plate. We fully believe in the guests. We have met you in this world, and because of the sea of ​​people, the meeting is even more beautiful!

Response from Property: Hello~ Thank you for staying at Venice. We should provide warm, efficient and considerate service. We will try our best to meet any needs you raise. The hotel has a quiet and bright lobby, a rich breakfast, and comfortable and clean rooms. We are committed to providing you with a cordial and thoughtful stay experience. We met you unexpectedly, and your affirmation makes us more beautiful. Satisfaction is just the starting point. Surprise and touching are our pursuit. We look forward to meeting you again

Response from Property: Hello~ Thank you for staying at Venice. We should provide warm, efficient and considerate service. We will try our best to meet any needs you raise. The hotel has a quiet and bright lobby, a rich breakfast, and comfortable and clean rooms. We are committed to providing you with a cordial and thoughtful stay experience. We met you unexpectedly, and your affirmation makes us more beautiful. Satisfaction is just the starting point. Surprise and touching are our pursuit. We look forward to meeting you again

Response from Property: Hello~ Thank you for staying at Venice. We should provide warm, efficient and considerate service. We will try our best to meet any needs you raise. The hotel has a quiet and bright lobby, a rich breakfast, and comfortable and clean rooms. We are committed to providing you with a cordial and thoughtful stay experience. We met you unexpectedly, and your affirmation makes us more beautiful. Satisfaction is just the starting point. Surprise and touching are our pursuit. We look forward to meeting you again