Venice Water World Hotel Reviews

Response from Property: Dear guests, we sincerely thank you for your high praise of our hotel! The hotel is located in a convenient place, close to the subway station and has smooth transportation connections with the railway station, aiming to provide convenience for every traveler's journey. There are a rich variety of facilities, whether it's the children's playground, or the sauna, swimming pool, spa and massage services, all of which are carefully designed to meet the diverse needs of different guests. And our friendly and enthusiastic team members always strive with sincere hearts to ensure that you can feel the warmth and comfort of home at every moment during your stay in our hotel. It's a great encouragement for us to receive your recommendation, and we look forward to having the opportunity to create more unforgettable and wonderful memories for you and your family in the future.

Response from Property: Dear guest Thank you so much for taking the time to share your wonderful experience at our hotel! We're absolutely thrilled to hear that you had a fantastic stay with us.We're delighted that our quiet rooms provided you with a peaceful rest and that our comfortable beds added to your relaxation. It’s also great to know that our breakfast offerings impressed you. We strive to cater to diverse dietary preferences, so we’re especially glad that our vegetarian options, traditional Chinese dishes, along with coffee and continental choices, met your expectations.Your compliment about our lobby means a lot to us. We designed it to create a memorable first impression, and we’re happy it left a positive mark on you.Thank you for highlighting the pool swim cap requirement and the additional cost for the thermal area. Your feedback helps us ensure that future guests are well-informed. We sincerely hope these didn't impact your stay negatively.Once again, thank you for choosing our hotel. We look forward to the pleasure of welcoming you back soon and providing you with another exceptional experience! Best regards,

Response from Property: Thank you very much for your recognition of the hotel's services. Your affirmation is our greatest support! We will continue to maintain high-quality services as always, and thank you for sharing this with everyone. In Venice, we believe that guests are family, so we are particularly concerned about everything you do during your stay. We will definitely show you a better version of ourselves, always by your side, and strive to serve every family member. We look forward to your next stay.Reply person: Senior Manager Wei

Response from Property: Dear guest,First of all, we sincerely appreciate your detailed and overall positive feedback about your four-day stay with us. We're overjoyed to know that our hospitality and service quality left a deep impression on you and that you were satisfied with the cleanliness and the helpfulness of our housekeepers. It's truly an honor that you plan to come back and recommend our hotel to your friends visiting Shijiazhuang.Regarding the situation you mentioned about the half-naked guest in the restaurant, we apologize for any discomfort it may have caused you. We do take such matters seriously and usually try to handle them in a polite and appropriate manner to ensure public decency while also respecting our guests. Your suggestion is well noted, and we will review and strengthen our management in such aspects to avoid similar incidents in the future. However, we would also like to kindly request that you consider removing the video from TikTok. While we understand your intention might have been just to share an observation, it could potentially have an impact on our hotel's image and the privacy of other guests. We hope for your understanding and cooperation in this regard. Once again, thank you for choosing our hotel and for sharing your valuable thoughts with us. We look forward to welcoming you back again. Best regards

Response from Property: I'm sorry to bring you bad experience, your international experience failed to satisfy you Williams in the heart has remorse thousands of times, for Williams not too professional behavior we immediately to staff training, the health of the room also strictly, hope that through efforts to get every came to Williams foreign friends affirmation and encouragement. Thanksgiving meet, looking forward to meeting with youReply to the senior manager of A Wei

Response from Property: 尊敬的賓客，感謝您選擇入住威尼斯水世界大酒店！非常榮幸能為您提供服務，並收穫您對酒店地理位置與建築外觀的認可！我們始終致力於打造舒適且獨具特色的入住環境，很高興能讓您感受到酒店的輝煌大氣。關於客房設施細節，我們會持續優化改進，期待未來能為您帶來更優質的體驗。若您有任何需求，歡迎隨時聯繫我們，期待與您再次相遇！回覆人：高級經理阿偉

Response from Property: Thank you for taking the time to share this super thoughtful stay experience! We are so happy to get your recognition of the environment and service~ The room is specially equipped with a humidifier, hoping to make your stay more comfortable. It seems that you really noticed the small details! Speaking of breakfast, behind the dazzling array of Chinese and Western food, there is our careful matching ingenuity. The chef team is "proud" to hear that the siu mai can be favored by you! Regarding other charged items, we are also constantly optimizing our services and hope to bring you more surprises in the future! Looking forward to creating an unforgettable stay for you next time~ Replied by: Senior Manager A Wei

Response from Property: 能收穫您如此高的評價，我們激動得想原地轉圈圈！從床品柔軟觸感、洗漱用品的貼心配備，到房間的整潔與衞浴的舒適，每一處細節都藏着我們滿滿的誠意～您“住了還想再來”的認可，是對我們最大的褒獎！已把這份期待記在小本本上，下次一定準備更多驚喜，等您回家！回覆人：高級經理阿偉

Response from Property: Thank you for your strong recommendation! We are honored to receive your recognition. The hotel is located on Yuhua Road. The unique geographical location and the carefully crafted room facilities and decoration are all designed to give you a better experience. And breakfast is the part we prepare especially carefully. It is great that you can eat luxuriously and satisfyingly! Looking forward to your stay again, we will live up to your expectations and continue to bring you quality service. Responder: Senior Manager A Wei

Response from Property: Dear distinguished guest, thank you very much for choosing our hotel and giving such a detailed and heartwarming evaluation! We are sincerely happy to know that you have a great experience in all aspects. You mentioned that the front desk staff is warm and thoughtful, making the check-in and check-out process extremely smooth. They have been committed to providing thoughtful service to every guest, and your recognition is the greatest affirmation of them. The hotel has a superior location, convenient transportation and convenient parking, which can help you travel, which is also what we hope to do. The room is clean and tidy, the bed is comfortable, and the toiletries are thoughtful. We are deeply gratified that these details can satisfy you. The breakfast can satisfy your taste buds with rich varieties and good taste, and bring you a good start to the day. We also feel a sense of accomplishment. In terms of price, you can feel reasonable and cost-effective, and stand out among similar hotels, which is even more encouraging. Looking forward to meeting you again, we will continue to improve and create a more memorable stay experience for you! Replied by: Senior Manager Wei

Response from Property: Dear guest: We are very sorry for the unpleasant experience you have had. All of our staff feel very guilty when we learn that we have not been able to provide you with satisfactory service. We have not done enough to provide information about nearby restaurants and attractions, which goes against the service tenet we have always pursued. We have severely criticized and trained the relevant employees to ensure that such incidents will not happen again. At the same time, as an apology, if you stay next time, we will provide you with a carefully prepared guide to nearby food and attractions. Thank you for your feedback, which is crucial for us to improve our service. I look forward to having the opportunity to make up for this regret in the future and bring you a truly high-quality service experience. Replied by: Senior Manager A Wei

Response from Property: Dear valued customer, we are very grateful for your positive feedback and detailed comments. Our hotel always strives to provide a quality accommodation experience for all our guests. We are very pleased to receive your recognition in terms of our hotel's appearance, free parking, room facilities, and value for money. At the same time, we sincerely apologize for the delay in the delivery of the welcome fruit. We will immediately strengthen our internal communication and management to ensure that this situation does not recur. We look forward to welcoming you back and providing you with more perfect services.

Response from Property: Dear guest, hello! We are very happy and grateful to see your high evaluation. Your satisfaction is the greatest compliment to our team. We have been committed to providing every guest with services beyond expectations, from carefully prepared welcome fruits to steam eye masks for sleep, from clean and comfortable rooms to rich and varied breakfasts, every detail embodies our efforts. The convenient location of the hotel near the Hebei Museum can add more excitement to your trip, which is our honor. Looking forward to your visit again, we will continue to create a warm and unforgettable accommodation experience for you! May everything go well in your future journey and always encounter beauty. Reply by: Senior Manager A Wei

Response from Property: Dear guest, thank you very much for taking the time to write a review for us. We have taken the many shortcomings you mentioned to heart and have quickly formulated corresponding improvement measures. Regarding the trouble caused by the unmarked prices of beverages in the refrigerator, we immediately arranged for someone to be responsible for improving the labeling work to ensure that each beverage is clearly marked with prices so that you can consume clearly. In response to the problem of aging TVs, the hotel has included the replacement of TVs in the recent procurement plan, striving to bring a clearer and more convenient audio-visual experience to subsequent guests. At the same time, we will also strengthen the polishing of hotel service details to improve the overall service quality. Thank you again for your outspokenness. Your feedback is the source of motivation for our continuous progress. I look forward to having the opportunity to serve you again in the future so that you can witness our growth and transformation. Replied by: Senior Manager A Wei