To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.2
Amenities8.2
Service8.5
Cleanliness9.0
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All reviews(105)
Positive reviews(98)
Reviews with photos/video(61)
Awesome rooms(34)
Awesome stay(28)
Friendly staff(20)
Classy environment(12)
Tasty food(11)
Relaxing hot springs(10)
Offers pick-up/drop-offs(8)
Large rooms(6)
Negative reviews(7)
S_Choo
Main building, Standard, Western-style room type
Stayed in Nov 2024
Solo travelers
1 review
9.0/10
Great
Posted on Jan 15, 2025
Beautiful place. It's like a swiss cottage. There's several places where one can take photos with photo stands.
Raydius
Main Building Twin Room
Stayed in Oct 2024
Solo travelers
5 review
8.0/10
Very Good
Posted on Nov 21, 2024
Nice neighbourhood, not easy to access. Main building is slightly old but great accommodation for a day or 2. There also onsen to enjoy by self booking at the counter.
Aliceeeee
Main building, Standard, Japanese-style Western-style room type
Stayed in Dec 2024
Couples
3 review
9.0/10
Great
Posted on Jan 31, 2025
Really beautiful resort, love the free rental Onsen it’s really nice, if you don’t need room cleaning service you can get 2000yen coupon for souvenir shop. It’s close to the outlet only 10mins driving distance. There is a 7 eleven close to the hotel but need to be aware that the convenience store will be closed at 2300.
Guest User
Main Building Twin Room
Stayed in Mar 2025
Family
9 review
10.0/10
Outstanding
Posted on Apr 26, 2025
A good value for money alternative for accommodation in Karuizawa
MolalaC9
Main Building Twin Room
Stayed in May 2024
Family
4 review
9.5/10
Amazing
Posted on Jun 29, 2024
Vintage and country feel hotel in Japan!
Spring spa, big room, beautiful view
Anonymous User
Main building, Standard, Western-style room type
Stayed in Dec 2023
Couples
16 review
8.5/10
Very Good
Posted on Jan 18, 2024
Reasonable price staying in Karuizawa and the location is very good
Rico
Main building, Standard, Western-style room type
Stayed in Jul 2023
Couples
2 review
9.5/10
Amazing
Posted on Aug 8, 2023
Very helpful staff and relaxing vibe, nice breakfast in terms of food choices and quality.
stw2566
Main Building Twin Room
Stayed in Jan 2024
Travel with friends
23 review
9.0/10
Great
Posted on Feb 7, 2024
Clean and well equipped room. Private bath place is so good. Free coffee and tea.
Yooobowie
New Annex, Forest, Japanese-style Western-style room type
Stayed in Oct 2023
Couples
1 review
7.0/10
Posted on Jan 27, 2024
Location is fair. The room is not as pretty as expected. Food is good anyways.
nancynana
Main building, Standard, Western-style room type
Stayed in Jan 2023
Family
4 review
9.0/10
Great
Posted on Mar 11, 2023
Nice hotel with 2private hot spring with 24 hrs services
We checked in quite late but called the reception before. When we checked in, they already printed all form and guest information to make our check in smooth
Breakfast is ok but if not included in the package, it would be but overpriced.
The roomm is clean and spacious.
pathomporn
New Annex, Forest, Japanese-style Western-style room type
Stayed in Jan 2023
Family
1 review
10.0/10
Outstanding
Posted on Feb 21, 2023
next time i will go to stay this hotel again , the room is very comfortable and clean
Anonymous User
Main building, Standard, Western-style room type
Stayed in Dec 2022
Family
10 review
9.0/10
Great
Posted on Jan 26, 2023
The property is very charming and the photos shown are true to actual. Location is a bit far from the station so best to arrange the shuttle bus service or take a cab.
Room is neat and cosy and the private onsen is a nice bonus.
Breakfast is lovely and the fresh vegetables were amazing however the dinner was a let down as it wasn’t served in the restaurant. Instead we were provided with a voucher for redemption at the bar. The food is just average, beef was not very fresh, and your clothes and hair reek of smell after dinner as they cook the food right at the bar.
Ariel99
New Annex Forest, Western-style room type
Stayed in Feb 2025
Couples
2 review
10.0/10
Outstanding
Posted on Mar 7, 2025
The cleanliness of the room, the friendliness of the staff, the delicious food,
everything was satisfactory.
It was a plan for proposing, and my girlfriend was very satisfied.
Original TextTranslated by Google
HUI HSIN
Main building, Standard, Western-style room type
Stayed in Jan 2025
Travel with friends
5 review
10.0/10
Outstanding
Posted on Feb 17, 2025
The environment is very atmospheric
If the room is not cleaned, a 2,000 yuan coupon will be given to offset the cost of buying things or drinking.
Original TextTranslated by Google
車車愛旅行
New Annex Forest, Western-style room type
Stayed in Jan 2025
Travel with friends
4 review
8.0/10
Very Good
Posted on Feb 26, 2025
The hotel's hot spring is so comfortable. You can make an appointment for a 45-minute session every day. The room is right next to the hot spring, so it is very convenient to soak in the hot spring. The room is so big and comfortable! The toilet is big and beautiful! All the basic supplies were provided which was great! Recommended Recommended
Note that if you have luggage, it is best to choose a room on the ground floor. Rooms on the second floor require climbing stairs.
What I don’t recommend is the hotel breakfast, it’s so vegetarian! The staple food is all vegetarian and not very appetizing. But the bread is delicious!