Art Hotel Joetsu

Art Hotel Joetsu Reviews

Art Hotel Joetsu

5 Chome-1-11 Honcho, Joetsu City, Niigata Prefecture, 943-0832, JapanSee Hotel Details
Art Hotel Joetsu
Art Hotel JoetsuArt Hotel JoetsuArt Hotel Joetsu
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Guest Reviews

8.2/10
Very Good
42 review
Verified reviews
Location8.3
Amenities7.8
Service8.3
Cleanliness8.3
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All reviews(42)
Positive reviews(38)
Reviews with photos/video(7)
Delicious breakfast(11)
Awesome stay(9)
Clean and tidy(8)
Great service(8)
Great location(7)
Convenient location(6)
Negative reviews(4)
Fedley
Standard Semi Double Room - Non-Smoking
Stayed in Jun 2025
Solo traveler
9 review
9.5/10
Amazing
Posted on Jul 2, 2025
Located a short walk from the station, this would be considered a slightly higher level of business hotel. Beds are comfortable but breakfast is expensive compared to other hotels (2000 yen). There are a few restaurants nearby though
Response from Property: Thank you very much for staying with us and for taking the time to share your valuable feedback.We are delighted to hear your kind words regarding our convenient location and the comfort of our beds. It is our great pleasure to know that you were able to relax and enjoy your stay.We sincerely apologize that our breakfast pricing did not meet your expectations. Our breakfast is a Japanese-Western buffet featuring locally sourced ingredients, and we strive to provide a high level of quality. Nevertheless, we will take your comments into careful consideration as we review the balance between price and value.There are also a variety of restaurants in the surrounding area, which we hope adds to the convenience and enjoyment of your stay.We would be honored to welcome you again in the future.Sincerely,
Winter Burger Summer Squash
Ladies Single Room
Stayed in Oct 2024
Solo traveler
16 review
9.0/10
Great
Posted on Dec 26, 2024
Love the location. Within mins of walking from the station. The room is very clean and the amenities are full range self service.
Response from Property: Thank you for staying at Art Hotel Joetsu.We would also like to thank you for taking the time to post your impressions of your stay.We are very happy to read that you were satisfied with the location of our hotel.Our hotel is a 3-minute walk from Takada Station, and is close to the downtown area ``Nakamachi Dori'', the shopping street ``Honmachi Dori'', and Japan's oldest existing movie theater ``Takada Sekaikan''.There is also a convenience store right in front of the hotel, which you may find convenient during your stay.All of our staff will do their best to provide you with even better hospitality the next time you visit.I look forward to seeing you again.Art Hotel Joetsu Front Desk
Guest User
Standard Double Room - Non-Smoking
Stayed in May 2024
Solo traveler
17 review
10/10
Outstanding
Posted on Jun 28, 2024
The room is clean and spacious enough to have multiple luggages. The bed is confrtable. The staff is really helpful 🙂
Response from Property: Thank you for staying with us this time.Thank you for choosing our hotel out of many hotels.We are glad that you enjoyed your stay with us.We are also honored to receive your compliments regarding the staff's response.All of our staff will do their best to make as many guests as possible feel glad to have stayed with us.We will continue to strive to be a hotel that is chosen by many customers.If you come to Joetsu again, please use our hotel.Art Hotel Joetsu Front Desk
Pollotrix!
Standard Double Room - Non-Smoking
Stayed in Mar 2023
Couple
14 review
10/10
Outstanding
Posted on Apr 27, 2023
Wonderful hotel, very clean, comfortable and great location. The front desk staff was just lovely and made us feel very welcomed and helped us with parking our bicycles in a secure and sheltered area. 100% would come back.
Response from Property: Thank you for staying at ART HOTEL Joetsu. And we appreciate you spending your time writing to us.We are very grateful for your kind comments. Every staff member at our hotel will strive to provide good service to our guests.We are so glad to hear that you have had a comfortable stay at our hotel. We hope we can serve you again at our hotel in the future.ART HOTEL JOETSU Front desk
Guest User
Standard Double Room - Smoking
Stayed in Dec 2023
Solo traveler
1 review
8.0/10
Very Good
Posted on Jan 2, 2024
good to try
Response from Property: Thank you for staying with us.Thank you for your compliments.We will continue to strive to make our customers comfortable and satisfied.Thank you.Art Hotel Joetsu Front Desk
Mr xiaomu
Standard Double Room - Smoking
Stayed in Mar 2025
Family
92 review
10/10
Outstanding
Posted on Apr 27, 2025
I flew from Shanghai to Japan to see the cherry blossoms on the weekend. After arriving in Tokyo, I took the Shinkansen to Joetsu-Myoko in Niigata Prefecture. This hotel is near Takata Station, and it is still a little far from the Shinkansen Joetsu-Myoko Station. It takes about 10-15 minutes by taxi, or you can take a regular train. However, if you go to Takata Castle to see the flowers, I recommend staying at this hotel. It is a 20-minute walk from Takata Castle, and the cherry blossoms along the way are also beautiful. The hotel has good facilities, the service is good in Japanese standards, and they can help call a taxi. The breakfast is also rich, and you can eat well. Recommended!
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Response from Property: 非常感謝您入住上越藝術酒店。我們還要感謝您抽出時間與我們分享您的住宿感受。我們很高興聽到您喜歡在高田城公園觀賞櫻花。高田城公園的櫻花作為日本三大夜景賞櫻勝地之一而聞名,今年是櫻花觀賞會 100 週年紀念。我們衷心希望一排排美麗的櫻花樹能給客人留下美好的回憶。酒店距離最近的高田站步行 3 分鐘,距離上越明子站兩站路,距離高田城西公園步行 15 分鐘,酒店附近還有本町大街購物街和中町大街購物街,購物和餐飲都很方便。感謝您對我們設施和服務的讚譽。我們的全體員工每天都致力於為您提供最優質的服務,我們將更加努力,確保您下次光臨時感到更加滿意。我們真誠期待您的再次光臨。上越藝術酒店前台
Yannie2021
Standard Double Room - Smoking
Stayed in Mar 2025
Couple
190 review
9.0/10
Great
Posted on Apr 12, 2025
I chose these hotels because I wanted to enjoy the night cherry blossoms at the Joetsuda Castle Park. When I booked the room, there were only smoking rooms, so the smell in the room was not very pleasant, but it was not the hotel's fault.
Original TextTranslated by Google
Response from Property: 非常感謝您入住上越藝術酒店。很高興您為了欣賞高田城址公園的夜櫻而選擇了我們,這讓我們倍感榮幸。關於您提到的房間異味問題,由於預訂時僅剩吸煙房間,造成您的不適,我們深感遺憾。如您下次再次光臨,歡迎提前聯繫我們,我們會盡力為您安排無煙房間,確保您擁有更舒適的住宿體驗。期待在未來再次為您服務,祝您一切順利。上越藝術酒店前台
Guest User
Standard Semi Double Room - Smoking
Stayed in Mar 2025
Family
1 review
8.0/10
Very Good
Posted on Apr 5, 2025
Amenities...I was happy to receive cleansing cream, bath salts, coffee, throat lozenges, etc. It was clean and the staff were friendly. I recommend this hotel.
Original TextTranslated by Google
Response from Property: この度はアートホテル上越にご宿泊いただき誠にありがとうございます。また、あたたかいお言葉をいただき、大変嬉しく拝読いたしました。アメニティについてお褒めいただきありがとうございます。お客様により快適にお過ごしいただけるよう、様々なサービスを取り入れており、その中でお喜びいただけたことを嬉しく思います。また、清潔さやスタッフの対応にもご満足いただけたとのこと、大変光栄でございます。「オススメのホテル」とのお言葉、今後も皆様にご愛顧いただけるよう、一層のサービス向上に努めてまいります。次回のご宿泊をスタッフ一同、心よりお待ち申し上げております。アートホテル上越 フロント
Guest User
Standard Single Room - Non-Smoking
Stayed in Nov 2024
Solo traveler
8 review
10/10
Outstanding
Posted on Jan 10, 2025
The room is clean and fully functional, with a view of the city and a rich breakfast
Original TextTranslated by Google
Response from Property: の度はアートホテル上越にご宿泊いただきまして、誠にありがとうございます。また、嬉しいお言葉をお寄せいただき、重ねて御礼申し上げます。お部屋の清潔さや機能性にご満足いただけたとのこと、大変嬉しく拝見いたしました。また、街の景色や朝食もお楽しみいただけたようで、何よりでございます。これからも皆さまに快適にお過ごしいただけるよう、スタッフ一同努めてまいります。またのお越しを心よりお待ち申し上げております。アートホテル上越 フロント
qlw69
Standard Single Room - Non-Smoking
Stayed in Mar 2025
Solo traveler
9 review
6.5/10
Posted on Apr 10, 2025
The hotel is old, and the soundproofing is not good. You can hear the snoring next door at night. The price has increased a lot during the cherry blossom season. There is a Lawson opposite and several small restaurants around. It takes 3 minutes to walk to the station and 1 minute to walk to the express bus station. The geographical advantage is obvious. There is no choice for small places. The front desk is still very friendly.
Original TextTranslated by Google
Response from Property: この度はアートホテル上越にご宿泊頂き誠にありがとうございます。防音面に関しまして、ご不便をおかけし申し訳ございませんでした。当館は建物の構造上、完全な防音が難しい部分がございますが、今後の改修時の参考とさせていただきます。ご滞在中に何かございましたら、フロントまでお申し付けいただければ可能な限りご対応させていただきます。桜の季節に関しては、地域全体の宿泊需要が非常に高まるため、料金が変動いたしますことを何卒ご理解いただけますと幸いです。立地や周辺環境につきましてお褒めの言葉を頂戴し、大変光栄でございます。駅やバス停からのアクセス、コンビニや飲食店の利便性は多くのお客様にもご好評いただいております。また、スタッフの対応についても温かいお言葉をありがとうございます。今後も変わらず、心を込めたサービスを提供してまいります。いただいたご意見を大切にし、より快適にお過ごしいただけるホテルを目指してまいります。またのお越しを心よりお待ち申し上げております。アートホテル上越 フロント
Guest User
Standard Single Room - Smoking
Stayed in Dec 2024
Business traveler
1 review
8.5/10
Very Good
Posted on Jan 21, 2025
Great location, great trouser press, and I appreciated that they had smoking rooms.
Original TextTranslated by Google
Response from Property: この度はアートホテル上越にご宿泊いただき、誠にありがとうございました。また、お忙しい中口コミをご投稿いただき、重ねて御礼申し上げます。立地や客室設備につきましてご満足いただけたようで、大変嬉しく拝見いたしました。特にズボンプレッサーや喫煙ルームにご評価をいただき、私どもも励みになります。今後も快適にお過ごしいただけるよう、サービスの向上に努めてまいりますので、またのご利用をスタッフ一同、心よりお待ち申し上げております。アートホテル上越 フロント
いしちゃん4121
Standard Twin Room - Non-Smoking
Stayed in Oct 2024
Family
16 review
3.5/10
Posted on Nov 17, 2024
The breakfast was delicious and as expected, but everything else was disappointing. It was a hot day for mid-November, but the heating was on throughout the building and it was unbearable. The elevator hall was like hot air? It was so hot. The room was also hot, so I asked the front desk, but they said they would open the window or lend me a fan, and they wouldn't turn off the air conditioning. (Please change the setting based on the temperature, not the season.) I had no choice but to sleep with the window open (but it was still hot), and the convenience store in front of the hotel was a hangout spot for young, rowdy people after drinking, and it was noisy until late at night, so it was hard to deal with the heat and noise. (It would be better to have a room that doesn't face the convenience store.) Also, when I arrived, I paid for the affiliated parking lot at the front desk and received a settlement ticket, but when I put it through the settlement machine when I left, it showed that the fee was insufficient, so I paid it myself and settled the difference at the front desk. I think they handed me a discount ticket instead of the settlement ticket the night before, but I was annoyed when they asked me to sign for the difference without any apology. (The documents to be signed were prepared, and I was impressed by how well prepared they were.)
Original TextTranslated by Google
Response from Property: Thank you for staying at Art Hotel Joetsu. However, we apologize for the inconvenience caused by our lack of guidance. As you have been informed, the heating and cooling of the air conditioning in the rooms are centrally managed, and although you cannot turn off the main unit, you can turn off the air conditioning in the room using the control panel in the room. We apologize for the lack of guidance. We will continue to check the elevator hall frequently and strive to keep the temperature at an appropriate level. We will keep an eye on everything and strive to provide easy-to-understand guidance that is considerate of our customers. We are also very sorry for the inconvenience caused regarding the parking lot. In addition, the staff's response was lacking in sincerity, and I am keenly aware of my lack of guidance. All of our staff will continue to improve in order to further improve our service. Thank you for your valuable opinions and comments despite your busy schedule. We hope you will continue to use Art Hotel Joetsu in the future. Art Hotel Joetsu Manager Niwano
Guest User
Superior Twin Room - Non-Smoking
Stayed in Oct 2024
Couple
24 review
6.0/10
Posted on Nov 6, 2024
The hotel parking lot is a bit far from the hotel, and it is a bit troublesome to get the luggage to the hotel when it rains; the counter service staff provides standardized services and does not feel friendly; the only point is that the location is moderate, close to the train station and bus station, the restaurant service staff has a friendly attitude, and the breakfast dishes meet the needs
Original TextTranslated by Google
Response from Property: 感謝您選擇入住本飯店,並撥冗提供寶貴的意見。關於停車場與飯店之間的距離造成您在雨天搬運行李上的不便,我們深感抱歉,未來也會更加留意天候與行李協助的需求,努力尋找改善的方式。對於櫃台服務人員未能帶給您親切感,我們也會加強服務人員的教育與培訓,希望讓每位旅客都能感受到溫暖與關懷。同時,也非常感謝您對本飯店地理位置、餐廳服務人員以及早餐內容的肯定。我們會持續努力提升整體服務品質,讓每一位貴賓都能有更舒適、愉快的住宿體驗。誠摯期待未來還有機會為您服務,並讓您感受到更多的進步與用心。
浦泉
Standard Single Room - Smoking
Stayed in Aug 2024
Traveling with friends
14 review
8.5/10
Very Good
Posted on Sep 17, 2024
There was construction going on outside, but it didn't affect the inside. Breakfast is recommended!
Original TextTranslated by Google
Response from Property: この度はアートホテル上越にご宿泊いただき、誠にありがとうございます。また、工事中にもかかわらず、ご理解とご協力を賜り、心より感謝申し上げます。外壁工事中でご不便をおかけする中、館内で快適にお過ごしいただけたとのお言葉を頂戴し、安堵しております。また、朝食をおすすめいただき、大変嬉しく拝見いたしました。今後も快適にご滞在いただけるよう、スタッフ一同努めてまいりますので、またのご利用を心よりお待ち申し上げております。アートホテル上越 フロント
Guest User
Standard Single Room - Non-Smoking
Stayed in Apr 2024
Business traveler
1 review
9.0/10
Great
Posted on May 29, 2024
The breakfast was amazing! I was very satisfied with the variety of Niigata specialties. The rooms are old, but well-cleaned.
Original TextTranslated by Google
Response from Property: この度はアートホテル上越にご宿泊いただき、誠にありがとうございます。また、嬉しいご感想をお寄せいただき、重ねて御礼申し上げます。ご朝食にご満足いただけたとのこと、特に新潟の名物をお楽しみいただけたようで、スタッフ一同とても嬉しく拝見いたしました。お部屋につきましては、築年数の点ではご不便をおかけする部分もございますが、清掃面でご評価いただけたことは、私どもにとって大きな励みでございます。これからも快適なご滞在をご提供できるよう、サービス・設備ともに努めてまいります。またのご来館を心よりお待ち申し上げております。アートホテル上越 フロント