Zhangzha Town, Jiuzhai County, Aba Autonomous Prefecture, Jiuzhaigou, Sichuan, 623402, ChinaSee Hotel Details
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1 night
Guest Reviews
9.5/10
Outstanding
1919 review
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Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(1919)
Positive reviews(1903)
Reviews with photos/video(764)
Well designed(259)
Delicious breakfast(259)
Well decorated(134)
Friendly front desk staff(124)
Tasty restaurant(100)
Offers pick-up/drop-offs(80)
Perfect for kids(75)
Has facilities for children(10)
Negative reviews(16)
Guest User
1 King Standard
Stayed in Oct 2024
Couple
3 review
9.0/10
Great
Posted on Nov 29, 2024
Indigo creates a unique experience. Love the rooms and decor. The bathrooms were huge and clean.
6/7
Response from Property: Dear guest,Thank you so much for your wonderful review! We are delighted to hear that Indigo has created a unique experience for you. It's great to know that you love our rooms and decor, and we are especially glad that you were satisfied with the large and clean bathrooms.Our team is committed to providing the best service and maintaining high - quality facilities. We look forward to welcoming you back again in the future to create more unique memories for you.Hotel Indigo Jiuzhai
Nai
1 King Standard
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on May 11, 2025
Big and comfortable hotel room. Before we arrived, the hotel staff Bunny called to check in with us on our arrival time and also asked if we have any special request on pillow types. Very nice gesture.
She also helped us to deliver our 外卖 to our room and keep on checking in with us. Service was good.
Response from Property: Dear Guest:Thank you for your kind words! We’re thrilled to hear you enjoyed our spacious and comfortable room, as well as Bunny’s thoughtful service. It’s our pleasure to ensure every detail—from pillow preferences to your 外卖 delivery—is just right for you.Your satisfaction is our greatest reward, and we can’t wait to welcome you back for another wonderful stay! The Executive Deputy General Manager of Hotel Indigo Jiuzhai - Mr. Zeng Jian
Guest User
1 King Standard
Stayed in Jul 2024
Family
1 review
9.5/10
Amazing
Posted on Aug 17, 2024
The hotel itself is nice, but what really makes this place stand out is the amazing service! One of the managers- Peter- looked after us exceptionally well and took care of every detail. I think he was awake at 2am and then 5am on several days to make sure we had arrived ok in Chengdu before our transfer to Jiuzhaigou. His recommendations were excellent, and guided us to a beautiful park that was “off the beaten track” where we spent a lovely day avoiding the masses of tourists at Jiuzhaigou. More than the hotel itself, I would recommend Peter, who made sure our vacation was a success!
Response from Property: Dear guests, welcome to Hotel Indigo Jiuzhai, thank you for your recognition of Peter's service, we will provide more guests with satisfactory service in the future. Sincerely William
Guest User
1 King Premium
Stayed in Sep 2024
Family
1 review
10/10
Outstanding
Posted on Oct 14, 2024
Excellent experience - the rooms are clean, wonderful food (tomato beef hotpot and chicken hotpot), amazing decorations, great organisation of the activities (we did the paper inking and traditional clothing photo shoot), the staff member named Summer added me on WeChat the day before check in and helped me with the organisation of different activities and patiently answered all my questions. The photographer was professional and helped us posed. Wonderful experience
Response from Property: Dear Valued Guest,Thank you for taking the time to share your exceptional experience at Hotel Indigo Jiuzhai. We are delighted to hear that you enjoyed the cleanliness of our rooms, the culinary delights of our tomato beef hotpot and chicken hotpot, and the enchanting decorations that reflect our unique local culture. It's heartening to know that the activities, including the paper inking and traditional clothing photo shoot, were well-organized and added to your enjoyment.We are particularly pleased that Summer provided you with such attentive service prior to your arrival, ensuring your stay was tailored to your preferences. Our photographer's professionalism and guidance during the photo shoot is also appreciated, as capturing memories is as important to us as it is to you.Your kind words will be shared with our team, especially Summer and our photographer, to reinforce the importance of their contributions to our guests' experiences. We hope to have the pleasure of welcoming you back to Hotel Indigo Jiuzhai in the near future.Best wishes,Hotel Indigo Jiuzhai——William
Nyan Zhe Chen
1 King Standard
Stayed in Sep 2024
Family
10 review
10/10
Outstanding
Posted on Oct 21, 2024
I had a delightful stay at Hotel Indigo JIUZHAI, and the highlight was definitely the dinner at their lovely restaurant. The chicken hot pot was absolutely delicious—flavorful and hearty, perfect after a day of exploring. The atmosphere was warm and inviting, and the service was excellent. I highly recommend Hotel Indigo JIUZHAI for both its comfortable accommodations and fantastic dining experience!
Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful experience at Hotel Indigo Jiuzhai. We are delighted to hear that you enjoyed your stay with us and found our restaurant's chicken hot pot to be a highlight of your visit. It brings us immense joy knowing that the warm atmosphere and excellent service contributed to making your dining experience memorable.We take pride in offering not only comfortable accommodations but also a fantastic dining experience, and your recommendation is a testament to our efforts. Your kind words will certainly inspire our team to continue providing outstanding service.We look forward to welcoming you back soon so you can explore more of what our hotel has to offer. Should you return, we promise to deliver the same level of hospitality and culinary excellence that made your previous visit so special.Thank you once again for your recommendation. We wish you all the best and hope to see you again soon!Best regards,The Hotel Indigo Jiuzhai Team
Anonymous User
2 Double Standard
Stayed in Aug 2024
Family
10 review
10/10
Outstanding
Posted on Sep 28, 2024
Nice Hotel, Good Location, Friendly Staffs, Breakfast is Delicious. Very appreciate and many thanks
Response from Property: Dear Guest,We are absolutely delighted to read your wonderful comments about your recent stay at our hotel. Your praise for our prime location, attentive staff, and delightful breakfast has truly made our day.Knowing that you found our hotel nice, with a good location that enhances your travel experience, and that our staff's friendliness left a warm impression, confirms that we are on the right path in delivering the best possible service. It's particularly gratifying to hear that you enjoyed our breakfast offerings, as we strive to provide a delicious and varied selection to start your day right.Your appreciation and many thanks are deeply reciprocated. We are grateful for guests like you who not only choose our hotel but also take the time to share positive feedback that motivates us to continue improving.We genuinely look forward to welcoming you back soon. Whether it's for the cozy accommodations, the prime location, our friendly staff, or the scrumptious breakfast, we promise to maintain the high standards that made your previous stay memorable.Thank you once again for choosing us and for your kind words. Have a wonderful day!Warmest Regards,Hotel Indigo Jiuzhai
elixmaselmo
2 Double Standard
Stayed in Feb 2024
Traveling with friends
12 review
8.5/10
Very Good
Posted on Apr 5, 2024
Clean and big, very comfortable. Hotel breakfast was okay.
Response from Property: Dear guest:
Thank you for your recognition of our hotel. It is our pleasure to make you feel comfortable and thank you again for your recognition of the hotel's breakfast and Sanitary conditions. Wish you happy every day. Tashi Delek ~
Dear guest: Hello! Thank you for choosing Hotel Indigo Jiuzhaigou. Your recognition of the hotel in all aspects is an honor for the hotel. Your satisfaction and comfort are our service tenet. Your recognition of the service of our hotel staff is also an affirmation of our hotel. It is a great encouragement for our hotel and hotel staff. We will continue to maintain the good in the future. Wish you all the best, Tashi Delek! Director of Finance and Business Support of Jiuzhaigou Hotel Indigo——Zeng Jian
Chloetwl
1 King Standard
Stayed in Aug 2024
Couple
11 review
9.0/10
Great
Posted on Oct 11, 2024
Enjoyed our stay at Hotel Indigo, hotel breakfast was good.
Response from Property: Dear Guest,We are absolutely delighted to hear that your recent stay with us at the Hotel Indigo Jiuzhai was a pleasant one, and that you enjoyed our breakfast offerings! It is always a pleasure to welcome guests who appreciate the unique experiences we strive to provide.Our team takes great pride in crafting moments that resonate with our guests, and your kind words serve as a testament to their efforts. We are thrilled that you found our breakfast to your liking; we continuously aim to offer a variety of dishes that cater to diverse palates and preferences.Should you have any further feedback or suggestions on how we can enhance your next visit, please do not hesitate to let us know. We are always eager to improve and ensure that every stay is nothing short of exceptional.We look forward to welcoming you back to the Hotel Indigo Jiuzhai in the near future, and we hope to continue exceeding your expectations with our hospitality and services. Until then, we wish you all the best and safe travels.Warmest regards,William Zeng, Hotel Indigo Jiuzhai
Mengfang
1 King Standard
Stayed in Mar 2025
Couple
7 review
10/10
Outstanding
Posted on Apr 21, 2025
Everything was fantastic
Response from Property: 尊敬的客人:您的“一切都很棒”五個字,已經自動生成我們今日的快樂瀑布啦!💦我們偷偷把您的誇獎做成了“能量小餅乾”,貼在員工牆上充電用🔋!下次再來,説不定能解鎖“比很棒更棒”的隱藏版本哦~祝您 繼續被世界温柔以待✨九寨英迪格酒店行政副總經理—曾見
wong
1 King Standard
Stayed in Dec 2023
Traveling with friends
4 review
10/10
Outstanding
Posted on Jan 15, 2024
A top 5 star hotel well decorated and very new! Restaurant food was delicious! Room is huge and has all the amenities required. They even assigned a butler who helped me on daily needs during the stay. The package included 2 tickets to the museum which introduces the culture of different tribes of the region.
Response from Property: Dear guest: I'm glad to get your approval. Thank you so much for choosing to stay with us and sharing your stay with us. We will continue to strive to provide better service for every guest, I wish: all the best!
Guest User
1 Bedroom Suite Dining
Stayed in Jun 2023
Family
8 review
10/10
Outstanding
Posted on Jul 26, 2023
William Zeng很👍
Response from Property: Dear guests: Hello! Thank you for choosing Hotel Indigo Jiuzhaigou. The hotel was designed by Hong Kong CCD Design Office. The design cleverly integrates the local neighborhood stories. We are committed to bringing every guest a comfortable experience like home. We are very honored to have our butler William Zeng It can add color to your journey, and getting your satisfaction is an encouragement to us. We will continue to maintain the good quality in the future. We look forward to your visit again and experience the unique style of Indigo Jiuzhaigou. Wish you all the best, Tashi Delek! General Manager of Jiuzhai Indigo——Xu Haisong
Guest User
1 Bedroom Suite Dining
Stayed in Jun 2025
Family
6 review
10/10
Outstanding
Posted on Jul 26, 2025
The front desk Xiao Yang started to contact us carefully the day before we arrived, took care of every need, and upgraded the room. I felt so loving!
Every detail of the room is great, from function to appearance💯.
The hotel's dining was also unexpected, and the service was very thoughtful!
I strongly recommend it to everyone!
Original TextTranslated by Google
6/11
Response from Property: 尊敬的客人:讀到您的分享,我們和小楊一樣心頭一暖🌿。提前聯繫不是標準流程,而是我們想對您説的第一句"歡迎光臨";房間升級更不是偶然,是九寨溝的清風特意為您留的靠窗位置。您發現的那些細節——可能是床頭那盞模仿經筒轉光的燈,或是廚師為高原氣候特調的氂牛肉火鍋,都是我們寫給客人的"情書"。盼您再來時,小楊會帶着新採的野花,等您續寫這個故事。九寨英迪格酒店行政副總經理—曾見
Guest User
2 Double Standard
Stayed in Jun 2025
Family
6 review
10/10
Outstanding
Posted on Jul 7, 2025
The hotel facilities are relatively new. The housekeeper Xiao Jiang added me on WeChat in advance and sent me a guide to Jiuzhaigou, which is very practical. We booked a twin bed for our family of three, and she thoughtfully arranged a larger bed for me and sent a breakfast for the children! The hotel is not far from the entrance of Jiuzhaigou, and there are many restaurants around, which is very convenient. The whole family is very satisfied with this stay!
Original TextTranslated by Google
Response from Property: Dear guests: Seeing your family’s smile is the most beautiful scenery of Jiuzhaigou. Xiao Jiang’s guide contains the “local secrets” that we secretly marked, and the wider bed, may it be filled with a good night’s dream. The breakfast for the children is our welcome gift to the little traveler - may he also taste the sweetness of the mountains. We are also waiting for you to come home again. Executive Deputy General Manager of Hotel Indigo Jiuzhaigou—Zeng Jian
Qimazaipaizhao📸
2 Double Standard
Stayed in Jun 2025
Family
39 review
10/10
Outstanding
Posted on Jul 5, 2025
Indigo is a hotel where the service quality is higher than the room price. From the polite communication with the housekeeper Bingbing at the beginning, to the gentle introduction of the staff at the front desk when I arrived at the hotel, to the delicious enjoyment of the unique yak hot pot in the restaurant, to the ******* paper rubbings in the Intangible Cultural Heritage Museum, all of them greatly enriched my trip to Jiuzhaigou. I will still choose Indigo next time I bring my parents here.
Original TextTranslated by Google
6/9
Response from Property: Dear guest: I am so touched by your words, and it seems as if I can see your focused face when you were rubbing ******* paper in the Intangible Cultural Heritage Museum. We are most proud to integrate the cultural charm of Jiuzhaigou into your journey. Bingbing and the team always believe that the real hospitality is to make every detail say "welcome home". I look forward to seeing you again next time and unfolding a more beautiful picture of Jiuzhaigou. Executive Deputy General Manager of Hotel Indigo Jiuzhaigou—Zeng Jian
Guest User
1 King Standard
Stayed in Jun 2025
Couple
20 review
10/10
Outstanding
Posted on Jul 4, 2025
Overall it is very good, the style is very special. The hotel staff Xiao Yang contacted us in advance and sent us a PDF of the nearby attractions and food for reference. It is not far from Jiuzhaigou, which is quite convenient. They upgraded our room type for free when we checked in. Jiuzhaigou is not cold in summer, but the temperature is still relatively low in the rainy season. The air conditioner can only cool. After contacting Xiao Yang, he provided us with a heater, which is very efficient in solving the problem. It is just that it is easy to get lost when looking for a room in the hotel.
Original TextTranslated by Google
Response from Property: 尊敬的客人:感謝您細緻的分享!很高興您喜歡我們的藏式風格,小楊的貼心服務能為您帶來便利,是我們最欣慰的事。九寨的雨季温差大,沒能提前為您備好取暖設備,實在抱歉。您反饋的路線問題,我們已着手優化標識~期待在層林盡染的季節,再次為您升起温暖的爐火~扎西德勒!九寨英迪格酒店行政副總經理—曾見