Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.4
Service9.7
Cleanliness9.6
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All reviews(4456)
Positive reviews(4385)
Reviews with photos/video(1396)
Delicious breakfast(423)
Friendly front desk staff(353)
Close to scenic area(332)
Tasty restaurant(307)
Loved the view(230)
Delicious buffet(46)
Luxurious(44)
Negative reviews(71)
Guest User
Executive Queen Room
Stayed in Apr 2025
Business traveler
3 review
10/10
Outstanding
Posted on May 23, 2025
One of the best hotels I have stayed considering everything. I think best choice to stay in Jinan and to avoid generic brands. Good location, Spring square near, shoping center around, beatiful 49th rotating floor breakfast, excellent room, 7 bottles of water:), cheap minibar. Not 100% glamorous, 99%, but with much more heart. Thank you Mr. Harry, Mr. Steve and Mrs Amy for your help and information.
Only one little advice: bar could be open until 23:00
Response from Property: Dear guest, thank you for your positive feedback on our hotel. We are very glad to learn that your stay in Jinan was so excellent, especially your appreciation for our location, facilities, services and the breakfast at the 49th floor revolving restaurant, which is a great encouragement to us.We are very glad that you are satisfied with the professional service of our team members and express our gratitude for your suggestion to extend the business hours of the bar. Our goal is always to provide services that exceed expectations. Your feedback will help us further improve the quality of our services. We are looking forward to having the opportunity to serve you again. Wish you all the best!
Indrekh
SUPERIOR ROOM, 1 King Bed, City View
Stayed in Apr 2025
Couple
23 review
8.5/10
Very Good
Posted on May 30, 2025
Old school 5 star hotel. Great location and great views. Staff were helpful and friendly. Free parking in basement. Hotel himself needs some renovation, specifically dining area furniture. Sadly higher floor lounge was closed.
Response from Property: Dear guest, thank you very much for taking the time to share your stay experience. We are glad to hear your appreciation for the hotel's location, view and staff service. We also understand your suggestions on areas that need improvement. The executive lounge has been moved to the Pizza High restaurant on the second floor. At the same time, we also appreciate your recognition of the free underground parking lot and will continue to maintain this service to provide convenience for our guests. Thank you again for your valuable suggestions. We look forward to having the opportunity to provide you with a more perfect accommodation experience in the near future. If you need any assistance or have more specific requirements, please feel free to contact us at any time. Wish you all the best!
Kurtis Martin
SUPERIOR ROOM, 2 Single Beds, City View
Stayed in Apr 2025
Business traveler
19 review
8.0/10
Very Good
Posted on Jun 17, 2025
Everything just as expected. The breakfast was not the best but it is served in a cool, rotating area.
Response from Property: Dear guest,Thank you very much for visiting our hotel. We are deeply sorry for the partial feedback on the breakfast, which did not bring you an experience as expected. We are striving to enhance the quality of our breakfast, hoping that in the near future, our breakfast will not only be rich in variety but also of superior quality, fully meeting your expectations for delicious food.We sincerely thank you for your valuable suggestions, which will be the driving force for our continuous improvement. Looking forward to having the opportunity to serve you again. Wish you all the best!
Jefferson Rogers Pereira
SUPERIOR ROOM, 1 King Bed, City View
Stayed in Mar 2025
Business traveler
13 review
9.5/10
Amazing
Posted on Apr 12, 2025
Even faced some challenges from our stay, all Enlux’s team had been present, kindness and attentive. Special thanks for Alex that received our claim and immediately solve the problem.
Enlux is a great hotel, with great members, you will enjoy your stay since you arrive there. There are great restaurants and breakfast. If you will stay there, enjoy the breakfast food and view.
If you are foreign and would like some support in you stay, I believe that Enlux’s team can help you.
Response from Property: Dear guest, thank you for staying and enjoying our hotel! As you said, all of our staff uphold the spirit of excellence, and through our careful care for each guest, we create a happy and unforgettable memory of being in a foreign land. Because of the sincere support of countless customers, we will continue to work hard to continuously improve the quality of products and services. We appreciate your support and recognition. Looking forward to your visit again! Wish you a happy life!
Yang
SUPERIOR ROOM, 1 King Bed, City View
Stayed in Apr 2025
Business traveler
6 review
10/10
Outstanding
Posted on May 10, 2025
This hotel is very clear and the staff are very nice. I will go beck next time.
Response from Property: Dear guest, thank you for choosing to stay at our hotel and sharing your experience! We are very glad that you are satisfied with the hygiene environment and service attitude of our hotel. Your recognition is the greatest encouragement for our work. We have always been committed to providing each guest with a clean and comfortable accommodation experience and warm and thoughtful service. Looking forward to your next visit! We will, as always, provide you with high-quality services. Wish you a happy life!
Guest User
Standard Double Room
Stayed in Jan 2025
Couple
9 review
9.5/10
Amazing
Posted on Feb 25, 2025
Hotel is strategically located not too far from Daming Lake scenic area. Lots of restaurants walking distance to hotel and Starbucks is just 5mins walk. Front desk staff are friendly and helpful. The only problem we had was the room heating was too hot and the A/C set to cold did not help.
Response from Property: Thank you very much for your review, and I'm glad you expressed your satisfaction with the location and surrounding facilities of the hotel. Regarding the discomfort in the room temperature, I am deeply sorry for the trouble. Please allow me to assure you that we have taken immediate measures to adjust the air conditioning temperature, and will add a service of temperature control anytime and anywhere. Sincerely apologize for the inconvenience. Please have the opportunity to provide us with valuable advice to optimize our services when you stay again. Looking forward to creating a more comfortable stay for you next time. Thank you again for your feedback.
Ji Fang
SUPERIOR ROOM, 2 Single Beds, City View
Stayed in Dec 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Feb 5, 2025
This is my second time booked this hotel, I love the cleanliness and the space and the friendly staff. Walking around in the central city is so convenient, few minutes to the new Han Meilin art gallery is amazing and the famous Bao Tuquan . I also like walking to the Quancheng Rd , many shopping stores restaurants and cafe at HengLong .
Response from Property: Dear guests, thank you for choosing Enlux Hotel and for our support and recognition in all aspects, everything we do is only for each guest to bring a different experience, to see your satisfaction and affirmation, we are very moved, we will continue to work hard, welcome you to come back at any time, look forward to meeting you again Enlux ~
Guest User
SUPERIOR ROOM, 2 Single Beds, City View
Stayed in Sep 2024
Family
3 review
10/10
Outstanding
Posted on Oct 14, 2024
Very caring, helpful-room very clean breakfast wonderful,
gorgeous views with Great location, wonderful
Response from Property: Dear guest, thank you for your review of our hotel. We are very pleased with your recognition and we are always committed to providing the best service and comfortable stay for every guest. Your satisfaction is our biggest driving force, we will continue to work hard to improve the quality of service, looking forward to your visit again. Thanks again for your comments!
Keshin
SUPERIOR ROOM, 1 King Bed, City View
Stayed in Aug 2024
Couple
21 review
10/10
Outstanding
Posted on Oct 3, 2024
Great overall experience. Hotel is conveniently located, attached to a great mall and a stone throw away from others. Staff were pleasant and very accommodating.
Response from Property: Dear guest,thank you for your wonderful evaluation and support! We are pleased to know that you are highly satisfied with our location and service. Your approval is what keeps us moving forward. For the convenience of large shopping malls, we are planning to add more through routes to make your shopping experience even more convenient. Regarding helpful employees, we communicate your praise to them and use this positive feedback as an incentive. Your valuable opinions are very important to us, please feel free to give us feedback on your needs or suggestions, and we will wholeheartedly create a better stay experience for you. Thank you again for your stay and compliments!
Aldie Nusa Putra
SUPERIOR ROOM, 2 Single Beds, City View
Stayed in Feb 2024
Business traveler
1 review
10/10
Outstanding
Posted on Mar 12, 2024
Wonderful experience staying here. The staff's very friendly, especially Luna, Abby, Julie and all of them. Room is very clean. Facilities are great! Would recommend staying here if you are coming to Jinan.
Response from Property: Dear guests, thank you for choosing Enlux hotel. Adhering to the service concept of sincere hospitality, we are committed to providing you with a comfortable and convenient stay experience during your journey. Thank you very much for your recognition of the Grand Hotel staff, we will convey your praise to the staff, this is our biggest motivation to continue to move forward! Thank you again for your stay and look forward to seeing you again.
Arancibia
SUPERIOR ROOM, 1 King Bed, City View
Stayed in Dec 2023
Business traveler
10 review
10/10
Outstanding
Posted on Jan 24, 2024
Pretty good hotel. Temperature very comfy at everywhere. I didn’t check the breakfast. Meria gave me a Chinese new year gift for my door. Very nice people. Recommended.
Response from Property: Dear guest, hello! Thank you for choosing Enlux Hotel. We adhere to the service concept of sincere hospitality and look forward to providing you with a comfortable and convenient stay experience during your trip. Thank you very much for your recognition of the Grand Hotel staff. This is the biggest motivation for us to keep moving forward! Thank you again for your stay and look forward to seeing you again
Ralph
SUPERIOR ROOM, 1 King Bed, City View
Stayed in May 2024
Couple
21 review
10/10
Outstanding
Posted on Jun 21, 2024
Very nice hotel and very friendly staff. Rooms are very good and the view from the 49th floor revolving restaurant while having a tasty breakfast is a one more very good reason to stay there.
Response from Property: Dear guests, thank you for choosing Enlux Hotel and for our support and recognition in all aspects, everything we do is only for each guest to bring a different experience, to see your satisfaction and affirmation, we are very moved, we will continue to work hard, always ready, welcome you to come back at any time, look forward to meeting you again
Romka*
Family Connecting Room (Two-Bedroom, Triple)
Stayed in May 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 14, 2024
Very nice stay, the front desk staff was very helpful and assisted us with every need. Thanks to Marie and her colleagues. We got here after hiking to mount Tai'an and was the best choice to recover.
Response from Property: Dear guest, hello! Thank you for choosing to stay in Enlux Hotel and share your feelings of stay, as you said, we have been committed to creating a warm and sweet home for customers, you stay comfortable is also our highest pursuit, we will continue to work hard to provide you with better service, thank you again for our hotel recognition. Looking forward to your visit again!
Guest User
Deluxe Queen Room
Stayed in Nov 2024
Solo traveler
17 review
7.5/10
Posted on Jan 9, 2025
Acceptable but there are better choices
Response from Property: Dear guest, thank you for choosing our hotel. We are very sorry for not being able to provide satisfactory service, we deeply feel responsibility and regret. We are committed to positive improvement and strive to improve the service. When you visit again, please consider giving us the opportunity to show our excellent service again. Your satisfaction is always our unremitting pursuit of the goal. Thank you for your valuable feedback. Thank you.
LAW A
SUPERIOR ROOM, 1 King Bed, City View
Stayed in Mar 2024
Couple
55 review
9.0/10
Great
Posted on Apr 13, 2024
The hotel had no or faulty air-conditioning, making the stay uncomfortable.
However, the Counter staff, including the Manager, were very friendly and had rendered helps to provide us with portable air-conditioner unit and fan.
Response from Property: Dear guest, thank you very much for your feedback about our hotel. We value your comments and suggestions and appreciate your recognition of our staff.We apologize for the air conditioning problems you experienced during your stay at the hotel. We have taken a series of measures to address this issue, including replacing equipment and strengthening maintenance. We guarantee that this problem will not happen again in the future service.At the same time, we are very grateful for your kind words to our staff. Our staff is always committed to providing the best service to our guests and making them feel the warmth of home. We will continue to strive to provide better service and experience for every guest.Thank you again for your feedback and we look forward to seeing you again.