This time I took my family out and put forward my opinions and opinions on some questions about the homestay:
1. In terms of environmental transportation, the homestay is located in a small road near Chaoyang Tower. There is an artificial lake outside the homestay. It can be reached within 6 minutes' walk from the ancient city. During the Spring Festival, the road is narrow and it is easy to traffic jam. Self-driving friends have a parking lot to park. The location still has an advantage.
2. In terms of room hardware and services, someone helped with luggage when we arrived. We booked a parent-child room and a view room. The room facilities are quite satisfactory. The toilet is a voice-controlled light. When you sleep at night, the voice-controlled light is turned off for sleep mode, but the air conditioning temperature in the room is restarted. The voice-controlled light is turned on immediately. After tossing for a long time all night, we were really speechless. Besides the problem of bathing, the elderly reported that the bath water upstairs was very small. We took the initiative to contact the front desk customer service. The customer service phone reply could not hear us. We contacted several times. It was only found that the phone in the room was broken, but the front desk customer service had not contacted us. The parent-child room is on the first floor, and there is always no pressure. The result is exactly the same as the upstairs. The water is very small and the water temperature is not hot at all. It is really bitter when taking a bath. The Spring Festival night is very cold. Yes, there is also a reminder of hot water on the wall of the bathroom for 8 seconds. It is really ironic to let the guests save water. It takes 8 seconds to get out of the water. How do you think you are 8 seconds to get out of the water. After barely washing, the hair dryer is bad when blowing your hair. I really can’t stand it. Only WeChat contacted the front desk customer service. The customer service promised to come and see. After waiting for a long time, I came to a little sister. I just changed the hair dryer, and I can’t deal with the water problem. I want to ask about the first-ranked hotel in Trip.com . This is how to deal with the problems of guests. I also do the hotel management myself. I know the hard work of the staff during the Spring Festival, but once the guests have problems, Should it be solved as soon as possible? During the Spring Festival, a little girl was on duty at night, and there was a problem that could not be dealt with. The satisfaction of the guests came from the same place. The next day's breakfast, the corridor of the lobby and restaurant at 8 am still without obvious street lights, there is only one aunt for breakfast, there is no time to take into account the feelings of the guests, one person has to cook breakfast and collect the guests' meal tickets, the sound is a bit anxious, It seems that the guests staying in the store do not know whether to eat first or give tickets first. Several elderly people are taking the plates. Auntie is still asking for the meal ticket loudly? It seems that the breakfast room is messy. We didn't have a staff member to ask yesterday's questions when we checked out, but we told the manager that we had reported it to the manager in the short message. I'm sorry. As a hotel manager, I would like to ask my own questions here. I hope that the hotel can pay attention to the problems and needs of the guests and put the guests first.
Outstanding
1936 Reviews