Hotel Sweet Castle Jeju Hamdeok Reviews

Response from Property: 안녕하세요. 스위트 캐슬 호텔입니다. 호텔을 방문해 주셔서 감사드립니다. 항상 고객님께 합리적인 가격과 좋은 서비스 제공해 드릴 수 있도록 노력하겠습니다. 즐거운 제주 여행이 되셨길 바라며, 다음에 뵙길 희망하겠습니다. 오늘도 좋은 하루 보내세요 :)

Response from Property: First of all, thank you for highlighting the positive aspects of our hotel. We are glad that you appreciated the location, friendly staff, and the convenience of having a 7/11 shop nearby. However, we sincerely apologize for the inconvenience you experienced with the housekeeping service. We are constantly striving to provide the best service, and we will use your valuable feedback to improve our services. Once again, we apologize for any discomfort caused and will do our best to ensure a better experience for you in the future.

Response from Property: Hello. This is Sweet Castle Hotel. Thank you for visiting our hotel. We hope you had a pleasant trip in Jeju. Wishing you many happy moments and an enjoyable trip in Jeju. Thank you.

Response from Property: Hello, this is Sweet Castle Hotel. Thank you for visiting our hotel. We will continue to strive to provide you with satisfying service at all times. We hope you had a wonderful trip to Jeju and wish you a happy day today!

Response from Property: Thank you for your positive review! We're glad to hear that you enjoyed your stay and found the hotel's location convenient, with the beach and bus stop within walking distance. We're also pleased that you liked our pool. We look forward to welcoming you back in the future!

Response from Property: Hello. This is the Sweet Castle Hotel. I think you had a lot of inconveniences while using the hotel. Since it is about a 10-15-minute walk from Hamdeok Beach, if you visited for the first time, you are expected to have lost a lot of roads. However, there are many foods before visiting near the beach, but I'm sorry that I couldn't introduce you. We will check your inconvenience and improve it. The cold winter has come. Always take care of your health, and always be happy Thank you :)

Response from Property: Hello, this is Sweet Castle Hotel. Thank you for visiting our hotel. I hope you enjoyed your trip to Jeju. Always be happy :)

Response from Property: Hello, this is Sweet Castle Hotel. Thank you for visiting our hotel. We hope you had an enjoyable trip to Jeju and wish you a life full of happiness. Thank you.

Response from Property: Hello. This is Sweet Castle Hotel. Thank you for visiting our hotel. We hope you enjoyed the beautiful Hamdeok sea and natural scenery, and we will always do our best to provide clean rooms to our customers. Have a great day today :) Thank you.

Response from Property: Hello. This is Sweet Castle Hotel. Thank you for visiting our hotel. We hope you always have a pleasant visit, and we will always strive to provide you with kind and good service. Have a nice day today 😀

Response from Property: Hello. This is Sweet Castle Hotel. We are happy to be able to leave a good first impression with our friendly staff and clean rooms. We are also glad that you were satisfied with the close proximity to Hamdeok Beach. We will provide you with a more comfortable and satisfying experience when we see you again next time. Thank you for leaving a valuable review! 😊

Response from Property: Hello. This is Sweet Castle Hotel. Thank you for visiting our hotel. However, we apologize for the inconvenience caused by the lack of parking space while using the hotel. We will try to find ways to improve the areas you have left. We hope you had a pleasant trip to Jeju, and have a happy day today. Thank you.

Response from Property: Hello. This is Sweet Castle Hotel. Thank you for visiting our hotel. Thank you for being satisfied with everything from the friendly service of the desk staff, to the quick processing, to the cleanliness of the accommodation. We are glad that our hearts, which always strive to provide good service to our customers, have been conveyed. We look forward to seeing you again on your next trip to Jeju. Have a great day today :)

Response from Property: Dear customer, hello. Thank you for choosing to stay at our hotel and we apologize for any inconvenience caused to you. We will quickly improve the issues you raised. 1. Insufficient manpower at the front desk: Thank you for your valuable feedback. We will work hard to improve service efficiency and ensure that we provide you with a faster and smoother service experience. 2. Bedsheet cleaning issues: We are deeply sorry that you found stains on the bedsheets on the first day of your stay. We will work closely with our cleaning team to ensure this issue does not happen again. 3. Door lock problem: Safety is the top priority of our hotel. Regarding the problem that you reported that the door cannot be locked, we will immediately inspect and complete the repair to ensure the safety of your stay. 4. Swimming pool hygiene issues: We will strengthen the management of swimming pool hygiene and strictly require guests to wear swimming caps so that you can use the swimming pool with confidence. Thank you very much for your positive comments about the hotel's excellent location and convenient walking experience. We look forward to providing you with more satisfactory service during your next stay.