Hualien Inns

Excellent! Thank you to all the staff who made us feel so welcome. Otis Inn is a beautiful little hotel with lovely, huge rooms. It has been maintained so well that I thought it was a brand new hotel. We absolutely loved our stay there. The location is fantastic, too - within walking distance of Dongdamen night market and many other eateries. Though there isn't anyone manning the hotel at night, when we had a problem with our door lock, the person on duty came over within 10 minutes to repair it. Do take note that you will need to make arrangements to check in as the front desk isn't manned all the time. Highly recommended!

My first impression was how incredibly warm and attentive the service was. Every question I had was met with a satisfactory answer, and they even proactively helped me with directions for dining out and cycling routes around the island. Since we had two bikes, the staff thoughtfully asked if we needed to switch to a larger, more suitable room. Their service attitude truly deserves high praise. The room was also perfect, and the breakfast buffet was excellent. This was the most satisfying hotel I stayed at during my 11-day island-wide trip in Taiwan.

The location is super convenient, just a few minutes' walk directly across from the station. There are also plenty of convenience stores and restaurants nearby, so you have lots of dining options. The hostel lobby is really well-decorated, and there's free coffee and milk tea available, which was perfect for relaxing while waiting to check-in before 3 PM. The room was a four-person dorm with a private bathroom, and my stay was very pleasant. They offer free breakfast, but the selection is a bit limited – mainly just bread with different jams and ham. I had a wonderful time in Hualien! I hope to come back here again someday.

I really liked this hotel and the friendly staff. The rooms overlook the sea and are modern, with nice big shower rooms. The local area doesn’t have many restaurants, but it was nice to be so close to the beach. Would definitely stay again.

The main reason for wanting to experience a ”capsule” hotel was to check it out. My elementary school kids loved it, running around in the bunk beds. The single beds were actually quite large and very new. The room was well-planned and detailed; each room had its own charging port, a small light, a cabinet, and even toiletries! The shared bathroom was very clean. The kitchen was accessible on the first floor, so we went to Qixingtan to buy fish to fry at night – it was fantastic! If you arrive at the hotel early, you can ride bicycles and walk to the beach, where there's a heated swimming pool! In the morning, we played cards in the common area on the first floor while listening to music. 👍

If you are looking for an ocean front get away, away from the city and the crowds this is your place. In winter, due to strong winds, the waves offer a magnificent show, beating the shores nonstop. Right in front of the hotel is the bikeway and the nearest bike rental is approximately 50 meters away. There is also a Family Mart within the same distance towards the temple. The hotel provides a set breakfast which changes everyday, but it’s well presented and tastes great! Although the reception was helpful to arrange a taxi for us everyday, we hoped there would be a round way shuttle to downtown, even if it’s once a day! It would absolutely enhance to guests experience, especially considering the location slightly outside the city center.

Stayed two days in a quad room. This was my third stay. The room was very clean, and the front desk staff was very friendly. If there's no parking available, they'll even move their company car and let you park. It's across the street from 7-Eleven, and there's also a TP-Link nearby. Zhongmei Street has many delicious restaurants, so it's quite convenient. If I had to find a negative, it would be: The rooftop pool is quite small. Even with four people in it, it's usually full. It's too hot during the day and only open until around 9 PM. The breakfast on the first floor has a good selection of special dishes, but for some reason the air conditioning isn't cooling enough, so the food is a bit warm. Overall, it's quite good.

The room wasn't as comfortable as it looked in the pictures. The caulk in the bathroom was moldy everywhere. Even through the bedsheet, you could see old stains (bloodstains) on the mattress. It made me feel a bit uneasy staying there. The mini-fridge in the room was just for show (it was broken and didn't cool). Although there's a free snack and drink bar downstairs, there's definitely a lot of room for improvement in terms of cleanliness and hygiene.

Loved this place. Excellent value, well run. Rooms are spacious, comfortable and spotlessly clearn. I saw the cleaning staff working all morning every day. The desk people are helpful. You have to pay extra for shower towels but I actually think it's a great idea !! We need to preserve the environment. Only use what you need. It's good for the customer too -- because the hotel can give better rates. Every hotel should do this.

This was a 1 night stay. We arrived around 9pm. The street parking was completely full. The staff said after 10pm the car parking lots should be free. But it remained occupied. We were directed to another car park named PP. Said to be complimentary. However, we ended up paying NTD 460 upon check out. There is not lift at the building. You have to carry up your own luggage. Water dispenser is available at ground floor. The building is quite old and needs renovation. The carpet and windows were dirty. Broken sockets. Stained pillow cases. The good thing is that they provide a one time use towel. Breakfast was minimal. Porridge, 4 simple condiments, meat bun and bread. No eggs. We came down at 8am and there was close to none except for buns.