Royal Emporium Incheon Airport

Royal Emporium Incheon Airport Reviews

Royal Emporium Incheon Airport

35, Eunhasu-ro, Jung-gu, Jung-gu, Incheon, 22410, South KoreaSee Hotel Details
Royal Emporium Incheon Airport
Royal Emporium Incheon AirportRoyal Emporium Incheon AirportRoyal Emporium Incheon Airport
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1 night

Guest Reviews

8.3/10
Very Good
789 review
Verified reviews
Location8.2
Amenities8.1
Service8.3
Cleanliness8.7
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All reviews(789)
Positive reviews(715)
Reviews with photos/video(171)
Offers pick-up/drop-offs(118)
Close to airport(77)
Nice sea view(32)
Friendly front desk staff(27)
Perfect for business trips(25)
Convenient for shopping(22)
Tasty restaurant(6)
Average towels(5)
Negative reviews(74)
Sayaka Hoshino
Deluxe Twin Room
Stayed in Jun 2025
Solo traveler
3 review
9.0/10
Great
Posted on Jul 9, 2025
Comfortable stay for 4days. The location was a little bit far from the train station that you have to take bus or taxi to the hotel, but it was nice to have some convenience stores and good restaurants and cafes around. The view from the window was beautiful and friendly staff. Love to visit again.
Response from Property: Dear Valued Guest,Thank you for staying with us at Royal Emporium Hotel and for sharing your thoughtful review.We’re delighted to hear that you had a comfortable 4-day stay and enjoyed the beautiful view, the surrounding restaurants and cafés, and the service provided by our friendly staff. While we understand the location may require a short ride from the train station, we’re glad that the nearby conveniences added to your experience.It would be our pleasure to welcome you back on your next visit to the area.Sincerely, General Manager
mch3pg4
Deluxe Family Room
Stayed in Apr 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Jun 1, 2025
Nice and clean rooms. Has a lot of sockets which is good when travelling in a group. Also provides shuttle to the airport which is very convenient. 24 hour mart at the basement of the hotel is a plus. Additionally, the 24 hour front desk allows for check in anytime which is good for any flight times.
Response from Property: Dear Guest,Thank you very much for staying with us and for taking the time to share such a thoughtful review.We are delighted to hear that you found our rooms clean and convenient, and that the availability of sockets, airport shuttle, and 24-hour facilities added to your comfort. Your kind words truly motivate us to continue providing the best service possible for all our guests.We look forward to welcoming you again on your next visit.–총지배인 드림
Guest User
Deluxe Twin Room
Stayed in Apr 2025
Traveling with friends
9 review
4.0/10
Posted on May 25, 2025
I was able to check in after midnight without any hassles. But customer service at the hotel is not good. The room i checked into had a blocked toilet, I had to ask multiple times for the problem to be fixed. The receptionists had no sense of urgency to fix the problem. I had to use the toilet in the lobby which was in such a horrible state, filthy to say the least. The charging ports in the room were not compatible with my chargers. I was rudely told to buy my own at emart store when I requested one from the receptionist (hence I’m complaining about customer service). The only thing I liked about the hotel is the proximity to the airport and there are some nice restaurants in the area, a sea promenade for a stroll and a sea side park for more strolling or running. Nice area, but I’d recommend a different hotel if you want to be close to the airport.
Response from Property: Dear Valued Guest,Thank you for choosing Royal Emporium Hotel and for sharing your detailed feedback.We sincerely apologize for the inconveniences you experienced during your stay, including the blocked toilet, the condition of the lobby restroom, and the lack of urgency and courtesy from our staff. This is certainly not the level of service we strive to provide, and your comments have been shared with our team for immediate review and improvement.We appreciate your kind words regarding our location and nearby amenities, and we deeply regret that these positives did not fully compensate for the service shortcomings. Please be assured that we are taking your feedback seriously to enhance our facilities and staff training to prevent similar issues in the future.We hope you might consider giving us another chance to provide you with the comfortable and attentive service that reflects our true standards.Sincerely, General Manager
Anonymous User
Deluxe Double Room
Stayed in May 2025
Traveling with friends
8 review
9.5/10
Amazing
Posted on Jun 16, 2025
It was amazing Better than I thought Has shuttle bus to T1 which is convenient
Response from Property: Dear Valued Guest,Thank you sincerely for taking the time to share your kind review.We are truly delighted to hear that your experience with us exceeded expectations, and that you found our shuttle service to Terminal 1 convenient and helpful.Your satisfaction is our greatest reward, and we will continue striving to provide you with even more comfortable and pleasant service on your next visit.We look forward to welcoming you again and wish you continued health and happiness.General Manager -
Guest User
Deluxe Double Room
Stayed in Mar 2025
Solo traveler
22 review
7.5/10
Posted on May 16, 2025
The good service of this hotel is airport drop off and pick up is free of charge. When we have tried to contact to request for pick up at the airport, it doesn't work, some staffs are too arrogant because they treated customer not polite seems ro look down in communication.
Response from Property: Dear Valued Guest,Thank you for choosing Royal Emporium Hotel and for sharing your honest feedback.We are glad to hear that you appreciated our complimentary airport drop-off and pick-up service. However, we sincerely apologize for the inconvenience you experienced when trying to arrange the pick-up, and for any staff behavior that felt discourteous or arrogant. This is certainly not the standard we uphold, and your comments have been shared with our team to ensure immediate improvement in communication and service attitude.We deeply appreciate your valuable input, which helps us to enhance our services. We hope to have the opportunity to welcome you again and provide a much better experience.Sincerely, General Manager
Toncho
Deluxe Double Room
Stayed in Mar 2025
Solo traveler
4 review
9.0/10
Great
Posted on May 5, 2025
Little bit away from the yeongjong station on airport train line, but has comfortable bus which stops in front of the hotel. Amazing view to the yellow sea bay from my room and beautiful Yeongjongjin Park nearby.
Response from Property: Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us, especially the fantastic views and our convenient location. It's great to know that the ambiance helped create a relaxing atmosphere for you. We look forward to welcoming you back for another fantastic stay soon!Best regards,The General Manager.
Lynn Lua
Deluxe Double Room
Stayed in Mar 2025
Couple
1 review
9.0/10
Great
Posted on Apr 13, 2025
The hotel is cleaned and the reception ladies are so passionate and polite. We had miss the last shutter bus so we have to take kakao back to hotel due to the late arrival from flight..That cause us spend quite alot of the money in kakao🥺 The nearby have E-mart and CU..As we have a short stay for catch tomorrow next flight. We able to manage get the first shutter bus to airport. Plus, we request the wake up call, it is fully functioning. But the small is small, is enough for two people..
Response from Property: Thank you so much for your detailed review! We're thrilled to hear that you were pleased with the cleanliness of the hotel and the service from our reception team. We sincerely apologize for the inconvenience caused by missing the last shuttle bus. We understand that it can be frustrating and we will continue to work on improving our shuttle service to avoid such issues in the future.It's great to know that the nearby E-Mart and CU were helpful for your short stay. We're also happy to hear that the wake-up call functioned as expected and that the room, though small, was sufficient for your needs.Thank you again for your feedback, and we hope to welcome you back soon for a more seamless experience!Best regards,General Manager.
Christian Italy
Deluxe Double Room
Stayed in Mar 2025
Couple
19 review
10/10
Outstanding
Posted on Apr 3, 2025
We only spent one night due to a connection flight the next morning at the nearby airport but we had an overall good experience. We had to grab a taxi as the free shuttle bus service was not operating late at night, and it costed around 25K. However we could book the free transfer for the next morning which was super convenient. The late check-in was smooth and we got a spacious double room. It had a great view, was spotless and had all the necessary amenities. We could sleep really well, the mattress was comfortable and there was no noise at all. Good value for money!
Response from Property: Thank you for sharing your experience! We're delighted to hear that you had a smooth late check-in and enjoyed a spacious, spotless room with a great view. It's great to know that you had a restful night and found the amenities comfortable.We appreciate your feedback regarding the shuttle service hours and will take it into consideration for future improvements. We hope to welcome you again on your next visit!Best Regards,General Manager
Anne 앤
Deluxe Double Room
Stayed in Feb 2025
Family
7 review
10/10
Outstanding
Posted on Apr 27, 2025
We recently stayed at Royal Emporium Incheon Airport Hotel and was thoroughly impressed. The hotel is conveniently located about 15 minutes from Incheon International Airport, making it an excellent choice for travelers with early flights or layovers. The free shuttle service to and from the airport was punctual and easy to arrange, though it's important to note that reservations are required in advance. Overall, I highly recommend Royal Emporium Incheon Airport Hotel for its convenience, comfort, and excellent service. It's a great value for travelers seeking quality accommodations near the airport.
Response from Property: Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience at Royal Emporium Incheon Airport Hotel.We're glad that the convenient location, free shuttle service, and overall comfort met your expectations. Your recommendation means a lot to us, and we are always striving to provide top-notch service to our guests. We look forward to welcoming you back for another stay in the future!
Renan
Deluxe Double Room
Stayed in Mar 2025
Solo traveler
12 review
9.0/10
Great
Posted on Apr 16, 2025
The hotel room was very clean with a bay view and the bed was comfortable.
Response from Property: Thank you for your wonderful review! We're so happy to hear that you enjoyed the clean room, the beautiful bay view, and the comfortable bed. Your comfort and satisfaction are our top priorities, and we hope to welcome you back for another pleasant stay!Best regards,
Gromit
Deluxe Double Room
Stayed in Jan 2025
Business traveler
1 review
7.5/10
Posted on Feb 28, 2025
It’s a conveniently located hotel for Incheon airport users I would recommend if you have to sleep overnight near by the airport. There are nice walks by the beach and decent food options but the amenities are underwhelming. Everything else was great. It was clean and they were all very kind and helpful.
Response from Property: Thank you very much for using our Royal Emporium Hotel and leaving your valuable opinions. First of all, I would like to thank you for your positive evaluation of the Incheon International Airport shuttle bus service, and I am sorry to hear that you are disappointed about the convenience facilities. We will review the matter internally and seek ways to improve it. Your valuable feedback greatly helps to improve the quality of our hotel service. We will continue to do our best to provide you with more satisfying services.
Marvin
Premier Double Room
Stayed in Jan 2025
Solo traveler
39 review
10/10
Outstanding
Posted on Feb 18, 2025
This is a great place and location near the airport. They have free airport shuttle every few hours but you need to reserve in advance. Extremely clean and convenient.
Response from Property: Dear Guest, Thank you for staying at the Royal Emporium Hotel and sharing your feedback. We are glad Thank you for your valuable opinion and please visit us again for a more comfortable stay. Best Regards
Wai Man
Deluxe Family Room
Stayed in Jan 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 5, 2025
Nice location with lots of cafe around. Hotel staff is helpful and have shuttle service to the airport.
Response from Property: Thank you for your review! We're glad you enjoyed our convenient location with plenty of cafes nearby. It’s also great to hear that our staff was helpful and that you found the airport shuttle service convenient. We look forward to welcoming you again in the future!Best RegardsGeneral Manager
Kantavithi
Deluxe Double Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 21, 2025
Good and clean Staff is nice
Response from Property: Dear Valued Guest,Thank you for choosing Royal Emporium Hotel and for your kind feedback.We are delighted to hear that you found our hotel good and clean, and that our staff provided you with a pleasant experience.Your encouraging words inspire us to maintain and improve our service standards.We look forward to welcoming you again soon.Sincerely, General Manager
HMAung
Deluxe Double Room
Stayed in Jun 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Jul 24, 2025
I was very pleased with the service, the room, and the convenient location. Checkin was quick, lobby is nice, room had very comfortable bed and nice shower, layout appealing overall. Also there’s an emart on the bottom floor for any cravings and just outside there’s a whole strip of restaurants and places to enjoy that stay open late. I had fresh fried shrimp and walked along the water at night! They also offer a shuttle service starting at 6, although I didn’t take advantage of it because I had to be at the airport by 4:45 am.
Response from Property: Dear Valued Guest,Thank you for taking the time to share such a detailed and positive review of your stay at the Royal Emporium Hotel.We’re delighted to hear that you found our service, guestroom, and location to your satisfaction. It’s wonderful to know you enjoyed the comfort of the room and found the layout appealing. Many of our guests also appreciate the convenience of the on-site Emart and the lively nearby dining scene — we’re glad you had the chance to experience both, including the fresh fried shrimp and the nighttime walk along the waterfront!While it’s unfortunate our shuttle service couldn’t accommodate your early departure this time, we hope it will be helpful for a future visit.We truly appreciate your kind words and look forward to welcoming you again.Sincerely,General Manager