Casa Cook El Gouna

Casa Cook El Gouna Reviews

Casa Cook El Gouna

CMF9+93, Kite center, street, Hurghada 2, Hurghada, Red Sea Governorate, 84513, EgyptSee Hotel Details
Casa Cook El Gouna
Casa Cook El GounaCasa Cook El GounaCasa Cook El Gouna
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Guest Reviews

8.6/10
Very Good
61 review
Verified reviews
Location8.9
Amenities8.7
Service8.2
Cleanliness8.6
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Positive reviews(29)
Reviews with photos/video(16)
Awesome stay(7)
Negative reviews(3)
Anonymous User
Two Bedroom Villa
Stayed in Sep 2022
Solo traveler
6 review
10/10
Outstanding
Posted on Jan 8, 2023
Great location
Response from Property: Dear Valued Guest, thank you for the great review! We are more than happy to know that you left fully satisfied by the vacation! You are most welcome for another smooth stay! Best Regards, Guest Relations.
JiangGeng
Deluxe Sea View
Stayed in Apr 2025
Solo traveler
13 review
6.0/10
Posted on May 14, 2025
The room was not in Hurghada, the surrounding area is still desolate and not well developed.
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Response from Property: Dear Jiang Geng,Thank you for sharing your feedback. We appreciate your perspective on the surrounding area and want to clarify that our hotel is located in the beautiful destination of El Gouna, which is a distinct city from Hurghada. We take pride in providing accurate information about our location and surroundings to ensure our guests have a clear understanding before booking their stay. Your comments are important to us, and we will continue working to enhance the guest experience at our hotel!Best regards,Guest Relations Manager
Guest User
Deluxe Sea View
Stayed in Feb 2025
Couple
4 review
9.5/10
Amazing
Posted on Mar 18, 2025
Very satisfactory hotel, the service is timely and in place. I was not very satisfied with the location of the sea view room I booked, so after some communication, I upgraded to a pool room. The beach is beautiful with its own beach and two public swimming pools. Mostar, the butler, was enthusiastic and attentive. He took us to watch the sunset on the second afternoon of our stay. The hotel also prepared wine, drinks and snacks. There was a free aperitif with live music on Monday night. The breakfast and dinner were rich. The oil massage was great, the masseuse was Thai. Super high value for money, worth coming again!
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Response from Property: Dear Valued Guest, thank you for your positive feedback! We are delighted to hear that you found our hotel satisfactory and our service timely and efficient. We are glad we were able to address your concerns about the room location and that you enjoyed the upgrade to a pool room. It's great to hear that you appreciated the beautiful beach, pools, and the attentive service provided. We are pleased that you enjoyed the sunset experience, the complimentary wine, drinks, and snacks, as well as the live music night and the delicious breakfast and dinner offerings. We look forward to welcoming you back in the future and providing you with another fantastic stay!Best regards,Guest Relations Manager
Eudora-Ling
Two Bedroom Villa Sea View
Stayed in Feb 2025
Traveling with friends
8 review
10/10
Outstanding
Posted on Mar 10, 2025
There were too many negative reviews at first, so I didn't want to book it. But my friend insisted on staying at this hotel, so I gave it a try. I was quite satisfied. The environment is quiet, the beach is private, and it is a great place to go.
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6/8
Response from Property: Dear Eudore-Ling, We are delighted to hear that you enjoyed your stay at our hotel! We appreciate your feedback and are glad that you found the environment quiet and the private beach enjoyable. Thank you for giving us a chance, and we hope to welcome you back again soon!Best regards,Guest Relations Manager
Caibaoma
Deluxe Sea View
Stayed in Apr 2025
Traveling with friends
2 review
4.5/10
Posted on May 14, 2025
Friends who want to visit Hurghada must not stay here, it is too far, it is another city. On the day of check-in, I saw the suitcase fall off the hotel shuttle bus, and the guy said it was not him who dropped it. The room was very shabby, the bathroom door handle was broken, it was not worth 3000 yuan at all, it is only a few hundred yuan in China.
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Response from Property: Dear Caibaoma, Thank you for your feedback. We would like to clarify that our hotel is indeed located in El Gouna, which is a separate city from Hurghada. Your feedback is valuable to us, and we apologize for the inconvenience caused by the transportation incident and the room condition. We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations. Rest assured that your concerns will be addressed with our team to prevent similar issues from occurring in the future. We appreciate your feedback and hope to have the opportunity to welcome you back in the future to provide a more enjoyable experience!Best regards,Guest Relations Manager
Guest User
Junior King Suite
Stayed in Oct 2024
Traveling with friends
8 review
10/10
Outstanding
Posted on Nov 7, 2024
I came to Egypt for a trip and found this hotel on Xiaohongshu. Although it was far away, I still booked it and stayed there. I can say that I was very satisfied. The hotel's service and details were very thoughtful, and the food was delicious.
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Response from Property: Dear Valued Guest, Thank you for choosing our hotel for your trip to Egypt! We are delighted to hear that you were satisfied with our services and enjoyed the delicious food. Your kind words motivate us to continue providing excellent hospitality to all our guests. We look forward to welcoming you back in the future! Best regards,Guest Relations Manager
Guest User
Junior Suite King Sea View
Stayed in Aug 2024
Other
6 review
5.5/10
Posted on Oct 11, 2024
A woman at the front desk said that we had two pieces of luggage and needed to pay a luggage fee of 1,000 Egyptian pounds. I was too lazy to bother and just paid. The sea view suite we booked took us to a room type that was not in a good location. I said that this was not the room type we booked, but ** was adamant and said that this was it. Finally, we asked Ctrip customer service to change us to the originally booked room type. The scenery was beautiful, but The experience is too bad. I was bitten 22 times by Aegypti mosquitoes that night, and I haven't recovered for almost a month.
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Response from Property: Dear Valued Guest, Thank you for choosing our hotel for your vacation, and for sharing your experience with us. We are truly saddened by the situation you have faced, and would like to acknowledge that it happened only due to the language barrier and thus communication difficulty. We strongly hope you'd consider revisiting our property once again so that we can change your impression to a positive one!Best regards,Guest Relations Manager
Guest User
Junior King Suite
Stayed in Nov 2024
Couple
8 review
10/10
Outstanding
Posted on Dec 28, 2024
Very good service and new facilities
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Response from Property: Dear Valued Guest,Thank you for your positive feedback! We are glad to hear that you enjoyed our service and new facilities. Your satisfaction is our top priority, and we look forward to welcoming you back in the future!Best regards,Guest Relations Manager
Guest User
Junior Suite King Sea View
Stayed in Mar 2024
Traveling with friends
9 review
4.5/10
Posted on Apr 25, 2024
I don't know if the hotel had lice or something, but each of us was terribly itchy.
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6/7
Response from Property: Dear Valued Guest,Thank you for sharing your feedback. Be absolutely sure that these were not lice - we are paying a high attention to room cleanliness and hygiene, and all linen is being washed in a central laundry, which means if there was a lice infestation, that would have been noticed by many parties involved. These bites were done by tiny mosquitoes that are inhabiting this area, that's a natural phenomena, and for this reason we are providing a printout with info in the rooms, as well as a mosquito repellent. Still, we hope that you enjoyed your vacation with us and hope to have the pleasure of welcoming you back in the future. Best regards,Guest Relations Manager
Guest User
Two Bedroom Villa Sea View
Stayed in Feb 2024
Traveling with friends
9 review
8.5/10
Very Good
Posted on Apr 11, 2024
The hotel looks nice inside, but the service is very bad and very slow. However, the price is not high, so I don't expect good service. The juice in the hotel is especially delicious, and the fries are also delicious!
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Response from Property: Dear Valued Guest,Thank you for your review and feedback. We appreciate your compliments on our hotel's interior and delicious juice and fries. We apologize for the slow service you experienced and will work to improve in this area. We strive to provide excellent service to all our guests, regardless of the price. We hope to have the opportunity to better serve you in the future.Best regards,Guest Relations Manager
ScarlettShen
Deluxe Room
Stayed in Jan 2024
Couple
1 review
9.5/10
Amazing
Posted on Feb 17, 2024
🚤I really love El Gouna and Casa Cook. This is an adult hotel, which is good news for those who are afraid of babies🔕. The hotel rooms are few and scattered, and the privacy is extremely high. The brand's slogan is to meet wild luxury and interesting soul. This home is where desert 🏜️beach 🏖️ coexists. 🏨Hotel Room/P4 You can choose a glass of champagne at check-in, and Reception will drive an electric car to take you to the room. We chose a desert view room, 💰1500+RMB, but there is no big difference between sea view and desert view. They both have small courtyards, and the beach is If it is closed at night, small insects may fly into the room, so take anti-insect measures. 🍴Hotel Catering/P5-8 The hotel's restaurant is available for different periods of time, and all the straws are made of bamboo, which is very luxurious haha. Breakfast and dinner: The main restaurant next to Reception, breakfast is especially recommended. There are many options, from 🍞bread to 🥭fruit, 🥩pasrami is especially delicious❗️ Also try not to sit outside as it is easy for birds to take your food away. Lunch:Beach Club Much like the Addison, there will be a lot of people lying around the pool sunbathing at noon.
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6/11
Response from Property: Dear Scarlett Shen, Thank you for your detailed review of Casa Cook Hotel in El Gouna! We're thrilled to hear that you enjoyed the adult-focused atmosphere, privacy, and the unique blend of luxury and soul at our hotel. It's great to know that you appreciated the desert and beach coexistence, as well as the special touches like the glass of champagne at check-in and the eco-friendly bamboo straws. We will make sure to address the issue of insects at night and bird interference during outdoor dining. Your feedback is valuable to us, and we look forward to welcoming you back for another wonderful stay!Best regards,Guest Relations Manager
Guest User
Two Bedroom Villa Sea View
Stayed in Jan 2024
Family
14 review
8.0/10
Very Good
Posted on Mar 5, 2024
The hotel service can only be said to be standard service but not sentimental. The villa I booked was assigned to a room at the edge of the hotel. Not only is it far away from the beach, but the sea view is also blocked. I don't understand why the public area environment is good, but the sanitation of the room facilities needs to be improved. Moreover, the layout of the room is unreasonable. The two bedrooms in the villa are very small and combined with this style, it will appear very depressing. Among the three hotels I stayed in in Hurghada, the sand quality of this beach is the worst, gravel + silt type. The hotel staff on horseback are very attitude. Nice beach staff and attitude
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Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations. We appreciate your comments regarding the standard service and room assignment and will address them with our team for improvement. Your feedback on room sanitation and layout will be taken into consideration for future enhancements. We are sorry to hear about your disappointment with the beach sand quality. We will use your feedback to make necessary adjustments and ensure a better experience for our guests in the future. We value your input and hope to have the opportunity to welcome you back for an improved stay.Best regards,Guest Relations Manager
Guest User
Two Bedroom Villa
Stayed in Mar 2024
Traveling with friends
22 review
7.2/10
Posted on Apr 28, 2024
The room was OK, the beach was average
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Response from Property: Dear Valued Guest,Thank you for choosing Casa Cook for your vacation and for sharing your experience! We are delighted to hear that you found the room satisfactory. We are sorry to hear that the beach did not meet your expectations. The entrance is indeed shallow and is perfect for kiting, however we offer a deep lagoon and swimming pools! We strongly hope to welcome you again on your next vacation!Best regards,Guest Relations Manager
Guest User
Junior King Suite
Stayed in Sep 2024
Business traveler
8 review
10/10
Outstanding
Posted on Nov 1, 2024
Very stylish, although the service is a bit of a let down.
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Response from Property: Dear Valued Guest, thank you for your feedback! We appreciate your kind words about our stylish ambiance and will definitely take your comments about the service into consideration to improve. We hope to welcome you back in the future for a better experience!Best regards,Guest Relations Manager
Guest User
Two Bedroom Villa Sea View
Stayed in Nov 2024
Couple
9 review
10/10
Outstanding
Posted on Jan 19, 2025
Really very good, great value for money
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your review! We're delighted to hear that you found our hotel to be very good and offering great value for money. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Best regards,Guest Relations Manager