Xihai Hotel

Xihai Hotel Reviews

Xihai Hotel

Xihai Scenic Spot (Front Desk is located in Area A of the hotel), Huangshan District, Huangshan, Anhui, 245800, ChinaSee Hotel Details
Xihai Hotel
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Guest Reviews

9.6/10
Excellent
11352 review
Verified reviews
Location9.7
Amenities9.5
Service9.7
Cleanliness9.7
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All reviews(11352)
Positive reviews(11267)
Reviews with photos/video(3599)
Classy environment(1577)
Delicious buffet(1130)
Friendly front desk staff(482)
Tasty dinner(460)
Perfect for kids(316)
Tasty restaurant(139)
Romantic sunset view(113)
Negative reviews(85)
Guest User
Standard Room - with View (Balcony) (Area a)
Stayed in May 2025
Family
1 review
8.5/10
Very Good
Posted on Jul 1, 2025
Comfortable base for a sunrise run-and-gun. Staff added me to a handy WeChat feed that pushed real-time sunrise/sunset tips; thanks to that, Danxia Peak (20-min walk) delivered a great dawn view. Room was modern, warm, and clean; Wi-Fi and hot shower both fine. Food is flavourful and enjoyable but very “mountain canteen” and strictly Chinese—don’t expect pastries or espresso. Prices are high, as everywhere on Huangshan, but service is friendly and the views were great! Overall: solid choice if you want easy access to the peaks with hotel-level comfort. I’d stay again.
Response from Property: 尊敬的賓客,您好!感謝您選擇下榻西海飯店。看到您對我們服務的認可我們十分開心, 不僅好評還五星,非常感謝您的誇讚,能得到您的認可是我們的榮幸。我們倡導真誠,熱情,禮儀,周到的待客理念,以及我們飯店的人性化的設施設備讓顧客感到舒適 ,温馨 。再次感謝您的力挺和一路的陪伴。期待與您下次的相遇,我們會用更棒的驚喜迎接您!
Jimmysandwiches
Superior Simple Cozy Standard Room (Area b)
Stayed in May 2025
Booked for others
31 review
10/10
Outstanding
Posted on Jun 22, 2025
Good hotel. Buffet selection good and breakfast was nice. Staff were friendly and gave us tips where to go and do
Response from Property: Hello! The stream flows slowly, and time is soft. Thank you for your support. We will continue to provide the same good quality and more perfect service as always. Thank you for your support and love. We look forward to your visit again and wish you a happy day!
Niannianyouyuzaitaiwan
Standard Room - with View (Area a)
Stayed in May 2025
Family
4 review
10/10
Outstanding
Posted on Jun 7, 2025
The location is very good. It is convenient to see sunrise and sunset. It is also near Xihai Great Valley and Danxi peak. I want to mention that the service is awesome and more than expected. If you visit Yellow Mountain, I would to recommend the hotel to you and your family.
Response from Property: 感謝您的推薦!酒店毗鄰觀日景點與西海大峽谷,能為您的行程提供便利倍感榮幸~服務獲您認可更是我們的動力,期待您和家人再來黃山,共賞山水之美!
Single Room (Area A, Special Promotion, No Window)
Stayed in May 2025
Couple
17 review
10/10
Outstanding
Posted on Jun 7, 2025
Good experience, recommend for people who would like to see sunset. The room is nice and clean. Staff at the reception is helpful. They will send the information about the weather, map, and hotel via WeChat.
Response from Property: 感謝您的好評!房間整潔度與前台服務獲您認可很開心~微信實時推送天氣、地圖等訊息,衹為讓您的行程更省心~期待您再來賞日落、住舒心!
Anonymous User
Superior Simple Cozy Standard Room (Area b)
Stayed in May 2025
Couple
2 review
10/10
Outstanding
Posted on Jun 4, 2025
We absolutely loved our experience at Xihai hotel. The level and quality of customer service was incredible, and the staff did everything to make us feel special. Thank you to Kora who communicated all the necessary information to us clearly including the forecast for sunrise the next morning (a 15 minute walk up towards Danxia peak). The hotel also provides complementary down jackets for cold weather. The rooms are lovely, and the food at the restaurant is buffet style but very nice and good variety. The hotel also has several daily activities - I highly recommend the face changer show in the evening! Thanks again to everyone who hosted us at the hotel!
Response from Property: Dear guests: Thank you for your recognition of Huangshan Xihai Hotel. The hotel is located next to Danxia Peak, with Xihai Peaks to the west and Shizi Peak and Shixin Peak to the east. It is not only the entrance to Xihai Grand Canyon, but also a great place to watch the sea of clouds, sunrise and sunset. We have always tried our best to provide every guest with a high-quality and comfortable rest environment. Thank you again for your support of Huangshan Xihai Hotel. We look forward to your visit again!
matrocks
Single Room (Area A, Special Promotion, No Window)
Stayed in Apr 2025
Couple
7 review
10/10
Outstanding
Posted on May 28, 2025
A much better hotel comparing to BaiYun hotel in terms of the condition of the facilities and rooms. It is just newer, better and serve better FOOD . But since Baiyun is located in the Front Mountain , and Xihai on the back mountain , one would still have to stay at BaiYun if they are planning to climb front mountain , and one have to stay at XiHai if planning to climb Back Mountain. Remember Huangshan is divided into 3 areas , Front , Back and DaXiaGu with 73 peaks in total ! If you dont mind the cost , XIhai hotel is the best hotel if you are climbing the Back Mountains. Note : Huangshan is just too big , you need to see the map and plan properly before attempting ! The photos i posted is the view from the hotel ! Also not forgetting manager 小聂 who been providing me with all the precious weather info , Thank u !
Response from Property: 尊敬的賓客:您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為您提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!期待和您的再次相遇,祝您生活幸福!
Sununhung
Superior Elegant Leisure Single Room (Area a)
Stayed in Apr 2025
Couple
8 review
10/10
Outstanding
Posted on May 12, 2025
Although we didn’t spend much time in the room, the service was good and there’s nothing we can complain about except Huangshan is too crowded. The tourism ministry should take a closer look at it as the climb and descent are becoming a risk with such bad jams and some people are pushing to go faster
Response from Property: 尊敬的客人,非常感謝您對我們酒店服務的認可!您的滿意是對我們最大的鼓勵與支持!同時也非常感謝您對黃山景區人流情況的反饋與建議,我們完全理解您在遊玩過程中因人流擁堵帶來的困擾,您提出的問題也十分中肯且重要。我們會將您關於景區人流管理的建議積極轉達給相關部門,希望能助力景區優化遊客分流、改善遊覽秩序,為大家營造更安全、舒適的旅遊環境。期待未來有機會再次為您服務,在更愜意的氛圍中讓您感受黃山之美!
Florinda_96
Superior Elegant Leisure Standard Room (Area a)
Stayed in Apr 2025
Couple
6 review
10/10
Outstanding
Posted on May 5, 2025
Clean and comfortable rooms in a great location! Enjoyed the massage in the SPA in between hiking days. There was lots of fog so didn’t manage to see the sunrise but totally recommend staying the night to properly enjoy the park anyways!
Response from Property: 美麗的相聚如期而至,願我們周到細心的服務帶給您温馨無線的入住體驗,願你我相聚的點點滴滴匯聚成屬於你我的美好回憶!感謝您對酒店的評價,您的鼓勵是我們前進的動力!我們竭誠為您服務,忠心期待您的下次光臨~
Ginnie Xiao Xuan
Superior Elegant Leisure Single Room (Area a)
Stayed in Mar 2025
Couple
7 review
8.5/10
Very Good
Posted on Apr 22, 2025
Nice hotel by the mountains - we managed to catch the sunrise :) They also had a nice dinner buffet option at an additional cost. I just don’t know if it’s worth this high cost though - we had problems with the AC and the window couldn’t open fully so we were sweating throughout the night unfortunately and did not have a good night sleep.
Response from Property: Dear guests, thank you very much for choosing to stay in our hotel and sharing your experience! We are delighted to learn that you were lucky enough to enjoy the beautiful sunrise, and we are also glad that you appreciated the deliciousness of the buffet dinner. We would like to express our sincerest apologies for the inconvenience caused to you during your stay. We have immediately arranged for the engineering department to conduct a comprehensive inspection and repair of the equipment to prevent such problems from happening again. Regarding meal pricing, we will also further optimize it based on market research and guest feedback. Your feedback is our motivation for improvement. If there is a chance, we hope to arrange a comfortable stay experience for you again to make up for this regret!
Guest User
Superior Single Room (Area b)
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 20, 2025
This hôtel is great! I arrived at about 10am and they quickly gave me my room. They communicate everything By WeChat which is really helpful. Restaurant is a bit expensive but take into account that the sherpas have to bring everything by foot! ABSOLUTELY WORTH IT! They also help you with information about routes, walking distance, peaks, etc.
Response from Property: Hello! The stream flows slowly, and time is soft. Thank you for your support. We will continue to provide the same good quality and more perfect service as always. Thank you for your support and love. We look forward to your visit again and wish you a happy day!
Alexandra
Standard Room - with View (Balcony) (Area a)
Stayed in Feb 2025
Family
7 review
10/10
Outstanding
Posted on Mar 31, 2025
During our stay , we had a wonderful experience. The hotel offered excellent service, comfortable rooms, and a welcoming atmosphere. The staff was friendly and attentive, always ensuring that we had everything we needed. The location was convenient, making it easy to explore the area, and the hotel’s amenities. The rooms were clean, well-maintained, and provided a relaxing space to unwind after a day of activities.
Response from Property: 尊敬的賓客:您好!非常感謝您選擇西海飯店,並抽出寶貴時間與我們分享您的入住感受。看到您對我們員工認可我們非常開心,因為您的肯定是我們最大的支持與鼓勵,您的好評對於我們來説是前往更高處的一盞明燈,時刻指引我們向高標準的方向前進, 我們會一直努力,不忘初心、砥礪前行,感謝您對西海飯店的支持,真誠期待與您下次相約!
Julia18
Superior Single Room (Area b)
Stayed in Dec 2024
Couple
28 review
10/10
Outstanding
Posted on Feb 2, 2025
My stay at this hotel was fantastic! The room was wonderfully warm and cozy, making it the perfect retreat after a long day of exploring. The location is ideal for anyone who loves nature, offering the perfect vantage points to catch both the sunrise and sunset. It was truly magical to watch the sky change right from the comfort of the hotel. The hotel also provided jackets to keep me comfortable while outdoors, which was a thoughtful touch. Additionally, the detailed map they offered was incredibly helpful for navigating the area and making the most of my time there.
Response from Property: 尊敬的賓客,您好:”生活因樂趣而充實,黃山西海飯店因為有你的支持而幸福,願我們可以給所有來店賓客帶來更多的快樂,給旅途帶來更多的温馨和舒適,常懷一顆感恩之心,將心比心,關愛每一位客人,第一時間解決您的需求,相信我們會做的更好,感謝您的支持!祝您生活愉快~
Guest User
Standard Room - with View (Balcony) (Area a)
Stayed in Jun 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jul 26, 2025
Good location allowing to explore the summit with ease. The stuff members really doing their best. A few rooms with balcony that is nice. Nice view. Breakfast and dinner are ok.
Response from Property: 尊敬的賓客:您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為您提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!期待和您的再次相遇,祝您生活幸福!
Guest User
Cozy Comfy Single Room (Area a, pitched roof)
Stayed in Dec 2024
Solo traveler
15 review
9.5/10
Amazing
Posted on Jan 22, 2025
Don't bother coming to Huangshan at all unless you stay on the mountain, otherwise you'll never see the place without a crowd. Xihai hotel has a great location, rooms are well-appointed, breakfast is good especially considering everything has been hauled up there by porters, and the service is top-notch. Only criticism is the amenities included a sauna but this is only part of the (additional cost) spa. Too bad because I was looking forward to it after walking all day.
Response from Property: Dear guest,Thank you so much for taking the time to share your thoughts about your stay at Xihai Hotel on Huangshan. We truly appreciate your kind words regarding our hotel's prime location, well - appointed rooms, and satisfying breakfast. Our team takes great pride in providing top - notch service, and it's wonderful to hear that we met your expectations in these aspects.We're sincerely sorry that the sauna situation didn't meet your expectations. We understand how disappointing it can be when something you're looking forward to isn't available as expected. We'll definitely take your feedback into consideration as we review and improve our amenities and service offerings. In the future, we'll make sure to communicate more clearly about the services that come with an additional cost.We hope that despite this small setback, you had a memorable experience on Huangshan. If you ever decide to visit us again, we'll do our best to make your stay even more enjoyable.Best regards,[Hotel Management Team]
Guest User
Superior Simple Cozy Standard Room (Area b)
Stayed in Jun 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Jul 24, 2025
Xihai hotel was very hospitable, and took great care of my friend and I. The buffet was great, as were the cultural night performances that they had after sunset to keep guests entertained. Truly appreciate their kindness!! Clean and neat rooms!
Response from Property: 感謝您的認可與支持,您的鼓勵是我們力量的源泉,您的讚美是我們幸福的開端。為了給每一位住客營造更加美好的入住環境,黃山西海飯店一直在努力進步,再次感謝您的鼓勵與認可。祝您身體健康,生活快樂!