Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities8.5
Service9.2
Cleanliness9.2
Filter by:
Sort by:
All reviews(234)
Positive reviews(234)
Reviews with photos/video(62)
Delicious breakfast(34)
Great value for money(25)
Convenient for shopping(19)
Convenient parking(18)
Would stay again(17)
Located downtown(11)
Strange smell in room(5)
Nice bathtub(4)
Chellemiiii
Superior Double Room
Stayed in Feb 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 2, 2025
Very nice ang hotel. Sa lahat ng hotel na napagstayan ko eto ang pinakamaganda. The breakfast buffet in morning is so nice and masasarap ang food talaga. Mababait din ang mga staff. Recommended ko to sa lahat ng pupunta sa hualien specially sa Farglory Ocean Park. May bus din malapit papunta sa farglory. At may night market walking distance lahat. Very recommended ang hotel lalo na sa tourist at mga working dito sa taiwan. Taxi nalang kayo pa hotel. Thank you
Response from Property: Thank you for your supervision of our service. Your satisfaction is the driving force for our growth. This will make us do better. I hope that you will continue to support us in the future. Thank you for your valuable advice!
Explorer419701
Superior Triple Room
Stayed in Dec 2024
Family
5 review
9.5/10
Amazing
Posted on Jan 27, 2025
convienet location close to busiest area in city center
good range of breakfast
helpful concierge
spacious room and toilet
very good deal for the price
Response from Property: Thank you for your supervision of our service. Your satisfaction is the driving force for our growth. This will make us do better. I hope that you will continue to support us in the future. Thank you for your valuable advice!
Guest User
Superior Double Room
Stayed in Oct 2024
Solo traveler
3 review
9.5/10
Amazing
Posted on Jan 16, 2025
The stay was amazing. I am a solo traveler and wanted to go by my budget.
The stay is very budget friendly and amazing
Response from Property: Thank you for your supervision of our service. Your satisfaction is the driving force for our growth. This will make us do better. I hope that you will continue to support us in the future. Thank you for your valuable advice!
Baban
Superior Double Room
Stayed in Oct 2024
Family
7 review
10/10
Outstanding
Posted on Nov 17, 2024
Location was nice room was clean desk staff was humble but the room is so small. And it’s noisy. It was annoying to be there even in the midnight, I could hear a lot of sound out of the room and it felt like someone is hitting the walls and flushing continuously for whole night. It was disturbing otherwise location and hotel is okay.
Response from Property: Thank you for your comments regarding your last visit with us. We appreciate your comments and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.
Guest User
Superior Twin Room
Stayed in Sep 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Oct 27, 2024
Everything was fine, a place so quiet and welcoming. I enjoyed the scintillating scenery of the city through the smooth and shiny glasses. The services were all on point , and the facilities were all great. I enjoyed the breakfast; it was super healthy and delicious. I long to visit again; I call this place home
Response from Property: Thank you for your comments regarding your last visit with us. We have passed on your nice comments to our staff, we are greatly appreciated. We appreciate your comments and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.
lennie21
Deluxe Quadruple Room
Stayed in Nov 2023
Other
76 review
10/10
Outstanding
Posted on Jan 16, 2024
Wevtrvl in a group. Room was superb. Breakfast, location mattress is good. Friendly staff. They hv freeflow drinks ( coffee, tea n water) at lobby which is another plus
Response from Property: Thank you for your supervision of our service. Your satisfaction is the driving force for our growth. This will make us do better. I hope that you will continue to support us in the future. Thank you for your valuable advice!
Ericsk7
Superior Triple Room
Stayed in Nov 2023
Family
36 review
9.0/10
Great
Posted on Jan 28, 2024
Friendly staff. Good location, value for money. Easy access to any places. Will return to this hotel.
Response from Property: Thank you for your supervision of our service. Your satisfaction is the driving force for our growth. This will make us do better. I hope that you will continue to support us in the future. Thank you for your valuable advice!
Guest User
Deluxe Quadruple Room
Stayed in Apr 2023
Family
6 review
7.5/10
Posted on May 18, 2023
everything is good than others hotels and keep continue clean like that,thanks
Response from Property: Thank you for your comments regarding your last visit with us. We have passed on your nice comments to our staff, we are greatly appreciated. We appreciate your comments and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.
Walter
Deluxe Twin Room
Stayed in Oct 2023
Family
4 review
8.5/10
Very Good
Posted on Nov 27, 2023
Very nice hotel. I realized this is a chain hotel with hotels at other location
Response from Property: Thank you for your comments regarding your last visit with us. We have passed on your nice comments to our staff, we are greatly appreciated. We appreciate your comments and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.
Shou Jun Teh
Superior Triple Room
Stayed in Sep 2023
Family
6 review
9.0/10
Great
Posted on Oct 29, 2023
Great location but room got ants
Response from Property: Hello, dear guest: Thank you very much for your support and love for Tuna Family Hotel, and for leaving your impressions of this trip. On behalf of all our colleagues, I would like to express my gratitude to you for all your compliments about our hotel! About your feedback The problem has been reported to the relevant supervisor as soon as possible after receiving your opinion. We will do our best to improve this problem in order to provide you with more comfortable accommodation quality in the future. We sincerely apologize for causing you a lot of inconvenience and trouble. . Tuna Family Hotel will also make further progress and provide better services to every guest because of your valuable opinions. On behalf of Tuna Family Hotel, we sincerely invite you to visit our hotel again next time and experience Tuna Family Hotel. The hotel has more attentive service.
Zufen
Superior Twin Room
Stayed in Mar 2025
Family
1 review
9.5/10
Amazing
Posted on Apr 8, 2025
Tuna Family Restaurant
Clean, comfortable, and convenient (no carpet on the floor, which added to my comfort).
The cute manta ray (sunfish), the hotel name, room number plate and cups are all so cute.
Comes with two buffet breakfasts (original breakfast price 200/person)
The check-in counter is open 24 hours, so you don't have to worry about arriving in the middle of the night. The downside is that it's a bit far from the train station, but the room is big and clean, and comes with breakfast. The CP value is very good, and I would like to stay here again.
Original TextTranslated by Google
6/8
Wangailing
Superior Double Room
Stayed in Feb 2025
Solo traveler
1 review
7.0/10
Posted on Apr 10, 2025
Maybe because the hotel was renovating the first floor of the basement, the buffet breakfast was changed to a fixed breakfast delivered by staff at a limited time. There was no way to choose the food you liked, and the key point was that you still couldn’t eat enough! I feel that choosing a room with breakfast included in this booking is not worthwhile!
Original TextTranslated by Google
吳小包
Superior Double Room
Stayed in Feb 2025
Solo traveler
1 review
9.5/10
Amazing
Posted on Mar 22, 2025
The hotel is in a great location and the interior is clean and bright. It takes about 10 minutes to walk to Dongdaemun Night Market. There are also many famous restaurants nearby. The counter staff are very friendly. You must get a parking card (with a quota) in advance, otherwise you will need to pay a parking fee of 200 yuan (the hotel subsidizes 100 yuan). The pillows are very uncomfortable to sleep on, the kind that sink in. If they could spend some money to get a pressurized shower head in the bathroom, it would be perfect.
Original TextTranslated by Google
Response from Property: 親愛的貴賓您好: 謝謝您選擇鮪魚家族飯店,並衷心感謝您對服務同仁及整體設施的稱讚與支持,全體團隊時刻謹記服務初心。另外,也感謝您與我們分享美中不足的部分,我們仍還有進步的空間,期望讓每位賓客體驗舒適舒心的住宿體驗,誠摯地歡迎您再度蒞臨飯店。
蘋果薰
Deluxe Quadruple Room
Stayed in Feb 2025
Family
16 review
8.0/10
Very Good
Posted on Mar 25, 2025
This time I went back to my hometown with my family to visit the graves during the Qingming Festival. I booked a 4-person room. The room was clean and comfortable. Unfortunately, the pillow was not high enough, which made me sleep poorly at night. Next time I go to Hualien, I will consider staying there if I have the chance.
Original TextTranslated by Google
Response from Property: 親愛的貴賓您好:非常感謝您對我們飯店的支持及愛護,很高興入住期間能夠讓您感受到我們的價值與熱情款待。謹代表全體同仁向您致謝!
Guest User
Deluxe Quadruple Room
Stayed in Feb 2025
Family
2 review
9.5/10
Amazing
Posted on Mar 18, 2025
The air conditioning in the room is really cold, and it doesn't seem to have much effect after adjusting it! It happened to rain in Hualien that day☔️, so I needed to add a quilt. There was space to open the suitcase, which was great. The room smelled very comfortable and the environment was clean and tidy.
Original TextTranslated by Google
Response from Property: 親愛的貴賓您好: 非常感謝您對鮪魚家族飯店的支持及愛護,並告知您的經歷和觀感,鮪魚家族飯店也會因為您提供的寶貴意見,更加進步以提供給每位客人更優質的服務,在此謹代表鮪魚家族飯店誠心邀請您下次能再度蒞臨本飯店,並感受鮪魚家族飯店更慇勤的服務。