Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities8.8
Service9.1
Cleanliness9.3
Filter by:
Sort by:
All reviews(126)
Positive reviews(119)
Reviews with photos/video(28)
Awesome stay(32)
Clean and tidy(28)
Friendly staff(28)
Awesome rooms(27)
Large rooms(12)
Convenient for shopping(12)
Nice sea view(7)
Located downtown(7)
Negative reviews(7)
TeoJoyce
Ocean View Two Double Room
Stayed in Oct 2024
Family
1 review
9.5/10
Amazing
Posted on Dec 9, 2024
Great location and very close to amenities and shopping street. Staff were super friendly and efficient , with early check in extended. Rooms are very spacious and clean. Nice gesture of giving out 2 free BPA free bottles! No restaurant on site but that’s not an issue as there are plenty of breakfast places located within minutes on foot. Highly recommend!
John C Hunter
Deluxe King Room
Stayed in Mar 2025
Family
3 review
7.5/10
Posted on May 10, 2025
Hotel does not have a good pool and no bar or food facilities.
And
High Floor King Room
Stayed in Apr 2024
Couples
28 review
7.0/10
Posted on May 29, 2024
No electric kettles or ice-making machines.. no basic toiletries..making of room is later than usual standard hours? Other than that, location is good, room is airy and spacious and service is relatively good - given multiple sets of shampoo upon request which save the hassle of requesting.
Guest User
Deluxe King Room
Stayed in Apr 2025
Family
15 review
10.0/10
Outstanding
Posted on May 16, 2025
Very good hotel. Strongly recommend.
Damon Lao
Deluxe King Room
Stayed in Jun 2024
Family
12 review
10.0/10
Outstanding
Posted on Jul 11, 2024
Great place to live with family but the swimming pool is a bit small
Lao29
Deluxe Two Queen Room
Stayed in Oct 2024
Family
4 review
5.0/10
Posted on Nov 17, 2024
Bathroom and room lightings are poor
Edogam
King Room
Stayed in Dec 2023
Couples
49 review
10.0/10
Outstanding
Posted on Jan 6, 2024
It is a very nice hotel that provides the required amenities to spend a good time in Honolulu, close to lots of restaurants and shops
LuLu99
Deluxe King Room
Stayed in Oct 2023
Couples
1 review
7.0/10
Posted on Nov 26, 2023
Don’t expect much apart from the location.
They should not call their kids paddling pool as a swimming pool, charging resort fee for just providing chairs and umbrella for you to take them all the way, 10mins of walk to a public beach.
HokMinato
Deluxe Two Queen Room
Stayed in Dec 2023
Family
9 review
10.0/10
Outstanding
Posted on Jan 30, 2024
The perfect service for a family getaway! Loved every night of our stay there!
3be
Ocean View King Room
Stayed in Feb 2023
Family
4 review
8.0/10
Very Good
Posted on Mar 26, 2023
Super small and shallow swimming pool. And I hate the bathroom room lights that switch off automatically. However, I’m still giving it a 7 stars for its excellent location.
Y
Deluxe Two Queen Room
Stayed in Jul 2022
Couples
3 review
9.0/10
Great
Posted on Nov 8, 2022
Very convenient. Nice pool view
Anonymous User
Deluxe Two Queen Room
Stayed in Feb 2024
Family
5 review
10.0/10
Outstanding
Posted on Mar 26, 2024
Very good!!!
lj cab
City View Suite King
Stayed in Jul 2022
Business travelers
23 review
10.0/10
Outstanding
Posted on Aug 27, 2022
The staff at Hyatt was top knotch, everything I asked was provided with a smile 😃.