The Hari Hong Kong Reviews

Really nice room. Everything was good except a male staff with glasses at lobby, he was really sincere, maybe he had a tough day or something.

Perfect hotel - New,clean and boutique. Bus A11, or E11 from/to airport 200m away. Recommend 100%.

The hotel is pretty new, the room is a bit small, but bed is big and clean.

Until today the money held of HKD 4,000 as deposit upon check-in has not been received back in my credit card.

Very warm welcoming staffs every thing was nice and clean

Hotel is clean and nice. Location is convenient. Slightly small but decent for HK. Can fit one 28inch luggage open no issue. Is our second time staying there love it. Just maybe need more hook for clothes.

A cool and nice hotel with good restaurants.

The service is great - Room is spacious and layout is very well thought out as there are two mirrors in the room. Bathroom and WC is also separated.

Hotel was great, very clean and very modern - rooms are spacious- location was perfect, just a short walk to the nearest station, central based, the staff were very friendly and attentive. overall very good experience would recommend this and stay here again on a future return.

The Hari Hong Kong features a prime location with easy access to key areas and offers compact and stylish rooms. Staff are generally polite and friendly, contributing to a positive atmosphere. However, some incidents detracted from the experience. The check-in process was problematic; I was asked to sign the credit card slip for a deposit hold, deviating from the international norm of a simple card swipe, suggesting a need for improved staff training. A major issue arose one morning with a water outage, preventing me from showering before a crucial meeting and causing significant inconvenience and tardiness. Directed to shower elsewhere, this major service failure greatly impacted my stay. The hotel's attempts to address and compensate for this disruption were inadequate, reflecting poor service recovery and further highlighting staff training gaps. In conclusion, The Hari Hong Kong offers a desirable location and generally polite staff, but the unacceptable water outage, combined with the poor handling of the situation, resulted in a decidedly mixed impression. The hotel urgently needs to improve its procedures for addressing major service failures to ensure a consistently positive guest experience.

They didn’t inform us about heating and AC system. So, first night we slept in a cold room because we thought temperature will be adjusted as we set it on the panel. Well, turned out it’s only an AC and unable to heat the room. The next day they gave us a separate heater. The saddest part was housekeeping threw my husband’s toothbrush away! The toothbrush that he brought from home and placed properly in a glass. This upset him so much and we didn’t expect these from an upscale hotel. We’ve never experienced from any places. Breakfast was perfect though.

Wonderful hotel. Room is fitted with Bluetooth speaker and the staff are generally nice. Would visit again.

Amazing stay at the Hari! The water pressure was fantastic, the bed had the perfect texture for ultimate comfort, and the staff were incredibly welcoming. The 24/7 lobby was a great touch. Fully deserves its 5-star rating!

Clean, well appointed and very stylish rooms. Great food downstairs at Lucciola. Worthy of a second visit.