Ibis Hong Kong North Point Reviews

Response from Property: Dear Guest,Thank you for choosing Ibis Hong Kong North Point and for sharing your thoughtful feedback. We’re delighted to hear that you enjoyed your stay and found the room comfortable for your needs.We appreciate your comments regarding the room size and humidity. Hong Kong’s climate can indeed be quite humid, and we are continuously working to improve our room environment to enhance guest comfort. We also take note of your feedback about the bed firmness and the bathroom condition. Please be assured that cleanliness is a top priority, and we will address the mold spots you mentioned to maintain our high standards.Regarding the plug adaptor, we understand how important it is to have the right equipment for your devices. While we provide adaptors with USB and USB type-C, we regret that we could not supply an adaptor compatible with your laptop’s plug. We will explore options to better accommodate a wider range of plug types in the future.Thank you for highlighting the helpfulness of our service team. It’s wonderful to know they made a positive impression during your stay. We also appreciate your suggestions about complimentary bottled water and an on-site laundry room. Your ideas are valuable, and we will consider them as we strive to enhance our guest experience.We are glad that you found our location and pricing to be convenient and reasonable, and we look forward to welcoming you back to Ibis Hong Kong North Point on your next visit to Hong Kong.Warm regards, Ibis Hong Kong North Point Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your stay at Ibis Hong Kong North Point. We appreciate your insights, as they help us to continually improve our services.We’re glad to hear that you found our location convenient, especially with the nearby metro station. However, we understand your concern about the view from higher levels and the limited availability of power sockets. We strive to provide a comfortable experience for all our guests, and we apologize for any inconvenience you faced with the British power sockets in your room. We recommend bringing adapters for future visits, and we will certainly take your feedback into account regarding the availability of adapters at reception.Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for an even better stay in the future!Best regards, Ibis Hong Kong North Point Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Ibis Hong Kong North Point. We're thrilled to hear that you enjoyed our convenient location, making it easy to explore the nearby restaurants and access public transportation.We genuinely appreciate your input regarding the HBO channel's stability. We understand how important it is to have a reliable entertainment experience during your stay, and we apologize for any inconvenience this may have caused. Your comments will be shared with our maintenance team to ensure we can improve the service for future guests.We hope to welcome you back soon for an even better experience. If there's anything else we can assist you with or if you have further suggestions, please feel free to reach out.Warm regards, The Ibis Hong Kong North Point Team

Response from Property: Dear Guest,Thank you for sharing your feedback regarding your recent stay at Ibis Hong Kong North Point. We are truly sorry to hear that your experience did not meet your expectations. Your comments about the bed, atmosphere, outlook, and reception are taken very seriously, and we regret any discomfort or inconvenience you encountered.At Ibis Hong Kong North Point, we strive to provide a comfortable and welcoming environment for all our guests. We apologize if we fell short during your visit. Your feedback helps us identify areas that need improvement, and we will be reviewing your concerns closely to enhance our services and facilities.We hope you might consider giving us another opportunity in the future to provide you with a much better experience. Thank you once again for bringing these issues to our attention.Warm regards, Ibis Hong Kong North Point Team

Response from Property: Dear Guest,Thank you so much for your kind words about your recent stay at Ibis Hong Kong North Point. We’re delighted to hear that you enjoyed our delicious buffet breakfast and found our staff to be warm and friendly. Providing a welcoming atmosphere and tasty meals is very important to us, and your positive feedback truly means a lot.We look forward to welcoming you back for another enjoyable experience soon!Warm regards, Ibis Hong Kong North Point Team

Response from Property: Dear Guest,Thank you for taking the time to share your experience at Ibis Hong Kong North Point. We're delighted to hear that you found our location convenient for your travels from the airport using bus number A11 or A12. It's great to know that you appreciated the ease of access to our hotel.We also appreciate your feedback regarding the room size. While our rooms are designed to be cozy and efficient, we understand that they may feel a bit small for some guests. Your comfort is important to us, and we continually strive to enhance our guest experience.If you have any further suggestions or specific needs for your next stay, please feel free to reach out. We hope to welcome you back soon and provide you with an even better experience!Warm regards,The Ibis Hong Kong North Point Team

Response from Property: Thank you for your wonderful review of Ibis Hong Kong North Point! We’re thrilled to hear that you enjoyed your stay and appreciated the great view from your room. While our rooms may be compact, we aim to provide a comfortable experience for all our guests, and it’s great to know that you found it cozy.We’re glad you liked our location, which indeed offers easy access to the train station, shopping centers, and the beautiful boardwalk along the harbor. It sounds like you had a fantastic time exploring the area!We understand your frustration regarding the photo upload process on Trip.com. While we wish we could make it easier for you to share your great moments, we appreciate your effort in wanting to showcase your experience. If you have any tips or feedback on how we can improve, please feel free to share!Thank you once again for your kind words, and we hope to welcome you back to Ibis Hong Kong North Point on your next visit! Safe travels!

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at Ibis Hong Kong North Point. We are delighted to hear that you found our location convenient, with easy access to the bus terminus and MTR. It's great to know that our housekeeping team, especially the lady who attended to room 811, provided you with professional service during your stay.We truly appreciate your suggestion regarding the wifi password. We understand how important connectivity is, especially when waiting to check in. Your feedback will be shared with our management team as we continuously strive to enhance our guest experience.Thank you once again for your insights, and we hope to welcome you back for an even better stay in the future!Warm regards, Ibis Hong Kong North Point Team

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay at Ibis Hong Kong North Point. We understand how frustrating it must have been to deal with a shower that doesn't drain properly and the condition of the pillow. Your comfort is our top priority, and we are truly sorry that we fell short in these areas.We appreciate your feedback, as it helps us to improve our services. Please rest assured that we will address the drainage issue in your room and ensure that all linens and pillows are thoroughly checked and maintained to meet our cleanliness standards.If you decide to stay with us again, we would love the opportunity to provide you with a much better experience. Your satisfaction is important to us, and we are committed to making the necessary improvements.Thank you once again for your valuable feedback. We hope to welcome you back in the future for a more enjoyable stay.Warm regards, The Ibis Hong Kong North Point Team

Response from Property: Thank you for taking the time to share your feedback about your recent stay at Ibis Hong Kong North Point. We’re glad to hear that you found our hotel to be a decent choice for the price. We strive to provide a comfortable and enjoyable experience for all our guests, and we appreciate your perspective on areas where we may not have fully met your expectations. Your comments are valuable to us, as they help us identify opportunities for improvement. If you have any specific suggestions or concerns you’d like to share, please feel free to reach out. We hope to have the opportunity to welcome you back on your next visit, where we can aim to make your experience even better! Thank you once again for your review, and we wish you safe travels!

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your wonderful feedback about your recent stay at Ibis Hong Kong North Point! We are thrilled to hear that you found our hotel to be in good condition and that our services met your expectations.It’s great to know that you enjoyed the cleanliness and comfort of your room, as well as the efficiency of our special orders. We strive to provide a seamless experience for our guests, and it’s rewarding to hear that you found our location convenient for transportation and nearby shopping and dining options.We’re glad you liked the breakfast offerings, especially the fresh breads and juices. Our team works hard to provide a variety of choices that cater to different tastes, and we’re pleased that you found them enjoyable. The 24-hour drinks and coffee service is indeed a nice touch for our guests to relax and recharge at any time.Thank you once again for your kind words and for highlighting the aspects of your stay that you appreciated. We hope to welcome you back to Ibis Hong Kong North Point in the future for another perfect experience!Warm regards, The Ibis Hong Kong North Point Team

Response from Property: Dear Guest,Thank you for sharing your feedback regarding your recent stay at Ibis Hong Kong North Point. We genuinely appreciate your comments, as they help us improve our services.We are pleased to hear that you found your room clean; however, we are truly sorry to learn about the issues you encountered. The presence of mold in the bathroom is unacceptable, and we are addressing this with our maintenance team to ensure it is resolved promptly. We understand that the overall condition of the room did not meet your expectations. Your comments about the furniture, walls, and window cleanliness have been noted, and we will work on enhancing the aesthetics and upkeep of our rooms.We also apologize for the dim lighting you experienced. We strive to create a welcoming atmosphere, and we will evaluate our lighting to ensure it meets the comfort needs of our guests.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best regards, Ibis Hong Kong North Point Team

Response from Property: Dear Guest,Thank you for taking the time to share your experience at Ibis Hong Kong North Point. We're thrilled to hear that you found our front staff to be friendly and helpful, and that you appreciated the cleanliness and layout of your room.We sincerely apologize for the inconvenience you faced with the noise from slamming doors. We understand how disruptive this can be, especially when you're trying to rest. Your feedback is invaluable, and we will certainly look into your suggestion regarding door silencers or padding to enhance the comfort of our guests.We strive to provide a pleasant stay for all our guests, and your insights will help us improve. We hope to have the opportunity to welcome you back in the future for a more restful experience.Warm regards, The Ibis Hong Kong North Point Team

Response from Property: Dear Guest,Thank you so much for your wonderful review of your recent stay at Ibis Hong Kong North Point! We are delighted to hear that you had a delightful experience with us.It's great to know that our prime location made it easy for you to explore the vibrant city of Hong Kong. We take pride in our convenient access to transportation options, and we’re glad you found check-in efficient and our staff warm and professional. Your kind words about our team will surely motivate them to continue providing excellent service.We’re thrilled to hear that you enjoyed your cozy room with breathtaking harbor views. Comfort is a priority for us, and it’s fantastic that our bed provided you with a restful night’s sleep. We also appreciate your feedback on the cleanliness and functionality of the bathroom, as well as the fast and reliable Wi-Fi—both essential for a pleasant stay.It’s lovely to know that you were pleasantly surprised by our breakfast buffet! We strive to offer a good mix of options to cater to our guests' diverse tastes, and we’re glad you found it fresh and tasty.Thank you for recommending Ibis North Point as an affordable choice for comfort and convenience. We would be more than happy to welcome you back on your next visit to Hong Kong. Your satisfaction is our top priority, and we look forward to providing you with another outstanding experience!Warm regards,The Ibis Hong Kong North Point Team