No.34-36 Tai Chung Kiu Road, Sha Tin, Sha Tin District, Hong Kong, ChinaSee Hotel Details
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1 night
Guest Reviews
8.0/10
Very Good
10840 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.2
Amenities7.7
Service8.0
Cleanliness8.1
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All reviews(10840)
Positive reviews(9777)
Reviews with photos/video(2397)
Easy to get around(657)
Large rooms(535)
Strange smell in room(173)
Stayed multiple times(95)
Good views(88)
Offers pick-up/drop-offs(72)
Great swimming pool(57)
Close to airport(49)
Negative reviews(1063)
ajwri
Standard Queen Room
Stayed in Jun 2025
Couple
2 review
9.0/10
Great
Posted on Jul 29, 2025
Arrived late, so the staff gave us a free upgrade. Front desk is always nice and helpful.
On a previous stay, we did get upgraded into a larger room but this was much older and unfortunately smelled of cigarette smoke. Otherwise cleanliness is very good, and I feel very comfortable in the hotel.
Attached is the riverside view.
Response from Property: Dear Valued Guest, thank you for choosing the Regal Riverside Hotel and for sharing your feedback with us. We apologize for the outdated room facilities. Your comments are extremely important to us, and we will immediately relay these concerns to the relevant departments for thorough inspection and improvement. We are committed to enhancing our room facilities to ensure a comfortable and clean environment for every guest. We look forward to providing you with a more satisfactory stay during your next visit.
Anonymous User
Premier Queen Queen Room
Stayed in Jun 2025
Traveling with friends
2 review
7.0/10
Posted on Jul 28, 2025
It was a good hotel. The room we had was just right. The pillows tho are too soft. It has a bus stop right in front of the hotel. It was also a quiet neighborhood. Thank you.
Response from Property: Dear Valued Guest,thank you for choosing to stay with us. Your feedback is truly valuable to us, and we deeply appreciate it. We will continue to strive for excellence and work on constantly improving all our services.We sincerely look forward to welcoming you again at the Regal Riverside Hotel in Hong Kong.
Guest User
Standard Queen Room
Stayed in Jun 2025
Solo traveler
42 review
10/10
Outstanding
Posted on Jul 21, 2025
Classic, with the feel of a real stately hotel, and right by the river, and the accommodating staff -- and the interesting places within the hotel such as the restaurants and the funny arcade -- enhance what is already wonderful because of the comfy beds in the overall well-appointed rooms.
Response from Property: Dear guest, we are delighted to hear from your review that left such a wonderful impression on you. Our hotel offers a range of convenient facilities, including fitness center, swimming pool and diverse restaurants. We also provide luggage storage and shuttle bus services, you can fully enjoy your holiday. We look forward to your next visit.Regal Riverside Hotel
Guest User
Standard Twin Room
Stayed in Jun 2025
Family
1 review
6.0/10
Posted on Jul 17, 2025
We booked this hotel twice during our trip to Hong Kong. The first room we got was very disappointing. Even though we were told it was an upgraded room, the bathroom was in disrepair. Major renovation needs to be done. The staff were friendly and helpful to switch our room which was just barely better. Our second stay we got the similar room upgrade and again rust stains can be seen all over the bathroom wall tiles. If it weren’t for the location and staff, I would not recommend this hotel at all.
6/7
Response from Property: Dear Valued Guest, thank you for choosing the Regal Riverside Hotel and for sharing your stay experience with us. We are pleased to hear that you are satisfied with our overall service, and we appreciate your suggestions for improvement. We are committed to providing exceptional service to every guests, and your feedback is very important to us. We will carefully consider the details you mentioned and discuss them with the relevant teams to continuously enhance our room facilities to ensure a comfortable and clean environment for every guest. We look forward to providing you with a more satisfactory stay during your next visit.
Allkek
Premier King Room
Stayed in Jun 2025
Business traveler
1 review
8.0/10
Very Good
Posted on Jul 22, 2025
The room was specious which is a big plus for Hong Kong. Although it’s non-smoking room, there was the smell in the room. Breakfast was great with variety of food. The location was good and not busy as it’s in the residential area, but it’s a bit far from the MTR station.
Response from Property: Dear Valued Guest, thank you for choosing the Regal Riverside Hotel and for sharing your stay experience with us. We are pleased to hear that you are satisfied with our overall, and we appreciate your suggestions for improvement. We are committed to providing exceptional service to every guests, and your feedback is very important to us. We are committed to enhancing our room cleanliness and hygiene to ensure a comfortable and clean environment for every guest. We look forward to providing you with a more satisfactory stay during your next visit.
Elaine
Premier Riverview Queen Single Room
Stayed in May 2025
Family
16 review
10/10
Outstanding
Posted on Jul 3, 2025
Booked new renovated room .
Very clean & nice room .
Being upgraded to 2 double bed . I HAVE BOOK 1DOUBLE & 1 SGL BED .
Nice Breakfast too
Response from Property: Dear guest, thank you for your visit. Your kind words and recognition mean a great deal to us. Providing our guests with a wonderful experience is our responsibility. We are truly honored to receive your praise, which further motivates us to do better. We hope to have more opportunities to serve you in the future.
Angela7
Superior Twin & Sofa Bed Room
Stayed in May 2025
Family
9 review
4.5/10
Posted on Jul 2, 2025
The price was highly expensive and there was no good service. Each time I called the front desk, there was no response. I wanted to heat my food but there was no microwave oven for that. There was a common kitchen but the hotel did not open it for me and they told me it's for long stay guests. I don't recommend it at all.
Response from Property: Dear Valued Guest, thank you for choosing the Regal Riverside Hotel and for sharing your feedback with us. We value your opinions greatly and will take immediate steps to improve our service quality. We will provide training to the relevant teams to ensure that our staff serves our guests with enthusiasm and professionalism.Additionally, we will establish a more effective feedback mechanism to ensure your concerns are resolved promptly. Thank you for your suggestions. We look forward to providing you with an elevated service experience on your next visit.
Nana818
Standard Queen Room
Stayed in May 2025
Couple
49 review
8.0/10
Very Good
Posted on Jun 23, 2025
Good good Good good Good good Good good Good good Good good Good good Good good good
Response from Property: "Dear guest, thank you for choosing Regal Riverside Hotel. We are truly honored to serve you. We offer a variety types of room to cater different guests' need, focusing on a comfortable and convenient accommodation experience that feels like as home. We look forward to your next visit."
TWLoneTraveler
Standard Queen Room
Stayed in Apr 2025
Solo traveler
2 review
7.0/10
Posted on Jun 2, 2025
Room was small, but bright and clean.
Good: Many onsite restaurants;
Bad: Subway station is more than 10 minutes walking.
Response from Property: The hotel is conveniently located in Sha Tin, offering guests a wonderful experience with dining, accommodation, and night entertainment. If you have any questions during your visit, please feel free to contact our front desk staff. We are committed to providing you with warm and attentive service to ensure a perfect stay. We are confident that we will earn your 5-star rating on your next visit. Welcome to Regal Riverside Hotel!
Guest User
Standard Twin Room
Stayed in Jun 2025
Family
6 review
7.5/10
Posted on Jul 28, 2025
Hotel location is excellent. Hotel facilities are well equipped.
Response from Property: Dear guest,we are truly honored to receive your support and recognition, which means a great deal to us. We located in the heart of Sha Tin, just fifteen minutes walk to Sha Tin New Town Plaza, providing the convenience for your travels and daily life. We are dedicated to make every guest feel as cozy and comfortable as they would at home. We look forward to your next visit.
Wildtraveler
Standard Queen Room
Stayed in Apr 2025
Solo traveler
26 review
8.5/10
Very Good
Posted on Jun 2, 2025
I stayed in one of the rooms from the upper floor. It was clean although a bit small from what I was used to at Regal.
Response from Property: Dear Valued Guest, thank you for your visit and your appreciation. Ensuring our guests have a wonderful stay is our mission, and your compliments inspire us to keep moving forward. We sincerely hope for more opportunities to serve you in the future!
BingZzzz
Premier King Room
Stayed in Apr 2025
Solo traveler
1 review
3.0/10
Posted on May 31, 2025
This is my third stay at this hotel and it is the worst. The front desk person gave me a "free upgrade" to a room that was old and dirty. I checked in late and was tired from a long flight so I didn't complain. But it was absolutely unpleasant.
Response from Property: Thank you again for staying at Regal Riverside Hotel and for sharing your feedback. We regret to learn that our facilities did not meet your expectations during your recent visit. Your comments are valuable to us, and we will address them appropriately. Please be assured that maintaining room hygiene is our top priority, and we conduct regular inspections and thorough cleaning to ensure guest comfort.
mayleen bamba
Premier King Room
Stayed in Apr 2025
Traveling with friends
16 review
7.0/10
Posted on May 22, 2025
First room was so disappointed,,aircon very hot,,but still they very friendly frontdesk,,they changed my room ,and good room..appreciate it a lot
Response from Property: Dear guest, thank you for your review. Regal Riverside Hotel is committed to "thoughtful service", provide you with a more satisfying and comfortable environment. Your satisfaction is our pursuit. We look forward to your next visit.
Anonymous User
Standard Twin Room
Stayed in Apr 2025
Traveling with friends
57 review
8.0/10
Very Good
Posted on Jun 3, 2025
Good price and conveniently located near restaurants, close to bus stop.
Easy access to HKIA.
Response from Property: Dear guest, thank you very much for choosing Regal Riverside Hotel. It is our honor to receive your recognition and appreciation. We are located in Sha Tin with excellent transportation access. With a wide variety of dining, entertainment, and shopping options nearby, you can fully enjoy both convenience and comfort. We look forward to your next visit and will create a better accommodation experience for you.
WillWong412
Standard Queen Room
Stayed in Apr 2025
Business traveler
48 review
10/10
Outstanding
Posted on Jun 15, 2025
The hotel is conveniently located just across the river from New Town Plaza. It is a 10 minutes walk or it is just one stop on the bus or public light buses.
The rooms are comfortable and clean. Some of the rooms have hard floors and some with carpets. I prefer the modern rooms with hard floor. The staff are friendly. The rate is reasonable making it good value for money.
I had a nice stay and would definitely stay there again. Recommended.
Response from Property: Dear guest,we are truly honored to receive your support and recognition, which means a great deal to us. We located in the heart of Sha Tin, just fifteen minutes walk to Sha Tin New Town Plaza, providing the convenience for your travels and daily life. We are dedicated to make every guest feel as cozy and comfortable as they would at home. We look forward to your next visit.