Regal Airport Hotel Reviews

Response from Property: Dear Christopher Colin, Thank you for your feedback! We're delighted to hear you enjoyed your two-day stay at the Regal Airport Hotel and found the location convenient for accessing the city via the MTR and Airport Express. It's great to know you appreciated the shuttle service to Citygate Outlets for shopping and dining, and that you enjoyed the cable car ride to see the Big Buddha—what a fantastic experience! Your positive comments motivate us to keep providing excellent service and convenience. We look forward to welcoming you back for another great stay!With warm regards from the Asia's Most Exciting City! Yours sincerelyThomas YungDirector of Front Office

Response from Property: Dear Fashion_Potato,Thank you for choosing Regal Airport Hotel Hong Kong and for sharing such a detailed account of your experience. We’re thrilled to hear that you were impressed by the richness and modern elegance of our lobby, as well as the professionalism and friendliness of our staff. It’s wonderful to know that our prime location, directly connected to the airport, helped ease your travel anxieties and ensured a stress-free experience. Your kind words about the breakfast, the cleanliness of the bathroom, the hot shower, and our eco-friendly refillable water bottle are greatly appreciated and will be shared with our team.We deeply regret the issues you encountered with the musty smell, outdated carpets, and overall room condition, which clearly impacted your stay and caused discomfort, including headaches and poor sleep. Your feedback about the mildew odor, warped walls, and the need for constant air conditioning has been immediately shared with our housekeeping and maintenance teams. We will prioritize a thorough inspection of the room to address the mold issue, improve ventilation, and eliminate odors. Additionally, your suggestion to replace carpets and introduce air purifiers is incredibly valuable, and we’ve noted it for our ongoing renovation plans. While we understand the challenge of updating over a thousand rooms, your idea of phased improvements is practical and has been passed to our management for serious consideration.Thank you for your constructive feedback, which drives us to improve. We hope to welcome you back for a much-improved stay in the future.With warm regards from the Asia's Most Exciting City! Yours sincerelyThomas YungDirector of Front Office

Response from Property: Dear Tella,Thank you for choosing Regal Airport Hotel Hong Kong and for sharing your feedback! We’re thrilled to hear that you enjoyed the complimentary upgrade to a twin queen bed room and found it spacious, comfortable, and well-suited for your needs. It’s fantastic to know that our friendly and efficient staff, along with the chef at breakfast, contributed to your positive experience. We’re also delighted that you loved the pools and found the breakfast excellent. Your kind words are a huge encouragement to our team, and we’ll be sure to pass on your compliments to the staff and chef!We’re glad our prime location, directly connected to the airport, was ideal for your early flight. We look forward to welcoming you back for another great stay. With warm regards from the Asia's Most Exciting City! Yours sincerelyThomas YungDirector of Front Office

Response from Property: Dear Customer: Hello, Thank you very much for visiting Regal Airport Hotel and taking the time to write a review. I am very sorry that your stay did not meet your expectations. The hotel will actively prepare and renovate different facilities in the future, looking forward to providing you with a brand new stay experience. We understand your comments on the quality of the hair dryer and the broken shower faucet, and have recorded them and are ready to make positive improvements in the future. We apologize for the shortcomings we have made. Our hotel is located near the airport and is indeed the first choice for many guests. Thank you again for choosing to stay at Regal Airport Hotel, and we look forward to serving you again. Best wishes, Front Office Director Rong Zhiyu

Response from Property: Dear Guest,Thank you for choosing Regal Airport Hotel and for sharing your feedback! We’re delighted to hear that you consider our location the best and enjoyed the amazing views, along with our convenient position and good pricing. Your kind words are greatly appreciated and have been shared with our team.We acknowledge your comment on the room being dated. Please be informed that we renovate guest rooms on a continuous basis. Thank you again for your valuable comments.Yours sincerelyThomas YungDirector of Front Office

Response from Property: Dear Cheah Kooi Guan, Thank you for your glowing review of Regal Airport Hotel! We’re thrilled to hear that your stay exceeded your expectations, particularly with our convenient location just a 4-minute walk to Terminal 1’s arrival hall, as well as our efficient, warm, and helpful check-in service. Your kind words and recommendation mean the world to us! We’re excited to hear that you’d consider staying with us again. We look forward to welcoming you back for another outstanding stay!With warm regards from the Asia's Most Exciting City! Yours sincerelyThomas YungDirector of Front Office

Response from Property: Dear Alwaystravelling,Thank you for choosing Regal Airport Hotel Hong Kong and for sharing your feedback. We’re delighted to hear that you enjoyed your stay, found our location conveniently close to the airport, and appreciated the pleasing view of the airport from your room.We note your comment about the room being somewhat outdated and sincerely apologize for any aspects that fell short of your expectations. Your feedback has been shared with our management team, and we are actively reviewing ways to upgrade our facilities to enhance guest comfort. We look forward to welcoming you back for an even better experience. With warm regards from the Asia's Most Exciting City!Yours sincerelyThomas YungDirector of Front Office

Response from Property: Dear Double O mama,Thank you for your detailed feedback and for choosing our hotel for your stay. We’re delighted to hear that you had a pleasant experience overall and that our staff’s friendliness and prompt service with the plug adapter met your expectations.We sincerely apologize for the inconvenience caused by the main entrance being closed during your early departure. We understand how challenging this must have been, especially with a lot of luggage. Your feedback is invaluable, and we are reviewing our early morning operations to ensure smoother access to the main entrance for all guests, particularly those with early departures.We truly appreciate your kind words and constructive feedback, as it helps us improve. We hope to welcome you back for a flawless experience next time!With warm regards from the Asia's Most Exciting City! Yours sincerelyThomas YungDirector of Front Office

Response from Property: Dear Guest,Thank you for taking the time to share your feedback about your stay. We’re glad to hear that you found the room spacious and equipped with the necessary amenities for your comfort.We deeply apologize for the issues you encountered, including the dated appearance, the musty smell when the air conditioning was off, and especially the presence of a cockroach. This is not up to our standards, and we take such matters very seriously. We have shared your comments with our housekeeping and maintenance teams to address the cleanliness and odor concerns immediately. Additionally, we are reviewing our pest control measures to ensure such incidents do not recur.Your feedback is crucial in helping us improve, and we hope you’ll give us another opportunity to provide you with a clean and comfortable stay in the future.With warm regards from the Asia's Most Exciting City! Yours sincerelyThomas YungDirector of Front Office

Response from Property: Dear Guest,Thank you so much for sharing your stay review with us. Your kind words regarding the hotel location are warmly received. We acknowledge your comment on the room being dated. Please be informed that we renovate guest rooms on a continuous basis. Your positive feedback will act as encouragement for the staff to go that extra mile. Thank you again for your valuable comments.Yours sincerelyThomas YungDirector of Front Office

Response from Property: Dear Guest,Greetings from the Regal Airport Hotel! We are delighted to receive your kind words about our hotel location and having an enjoyable stay at our hotel. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We will be most honored if we could once again be of service to you on your next visit. Yours sincerelyThomas YungDirector of Front Office

Response from Property: Dear Guest,Thank you for choosing Regal Airport Hotel Hong Kong and for sharing your feedback! We’re delighted to hear that you had a nice stay and found our staff very friendly. It’s also wonderful to know that you appreciated our great location, perfectly connected to the airport for your convenience. Your kind words are a huge encouragement to our team!We look forward to welcoming you back for another pleasant stay, to make your next visit even more enjoyable.With warm regards from the Asia's Most Exciting City! Yours sincerelyThomas YungDirector of Front Office