Empire Hotel Kowloon-Tsim Sha Tsui

Empire Hotel Kowloon-Tsim Sha Tsui Reviews

Empire Hotel Kowloon-Tsim Sha Tsui

No.62 Kimberley Road, Tsim Sha Tsui, Yau Tsim Mong District, Hong Kong, ChinaSee Hotel Details
Empire Hotel Kowloon-Tsim Sha Tsui
Empire Hotel Kowloon-Tsim Sha TsuiEmpire Hotel Kowloon-Tsim Sha TsuiEmpire Hotel Kowloon-Tsim Sha Tsui
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1 night

Guest Reviews

8.9/10
Very Good
11556 review
Verified reviews
Location9.0
Amenities8.6
Service9.1
Cleanliness9.0
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All reviews(11556)
Positive reviews(10836)
Reviews with photos/video(2012)
Easy to get around(1449)
Friendly front desk staff(729)
Delicious breakfast(377)
Close to metro(323)
Nice sea view(174)
Luggage delivery service(158)
Luxurious(114)
Excellent afternoon tea(113)
Negative reviews(720)
Shawn Lim CJ
Economy Room (with Unlimited 5G Wi-Fi)
Stayed in Jul 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Sep 1, 2025
Very nice and friendly staff. They are very helpful. Strongly recommended for short stay. Neat and clean. Good location. Especially to Yin Wong and May To. Thank you so much. Will be back next time.
Response from Property: 感謝閣下入住尖沙咀皇悦酒店並對我們的讚許。期待再次為閣下服務![讓客人享受舒適的入住體驗]是我們宗旨,歡迎客人住宿期間遇上問題,隨時與我們客服/大堂經理聯絡。
Kong1102
Standard Room (with Unlimited 5G Wi-Fi)
Stayed in Jul 2025
Couple
39 review
10/10
Outstanding
Posted on Aug 25, 2025
The reception was so serious to help me check in. The room is too clean and comfortable. I had just book this hotel so many times
Response from Property: Thank you for your stay at the Empire Hotel Tsim Sha Tsui and for your positive feedback. We look forward to serving you again! Our mission is to provide our guests with a comfortable stay. If you encounter any issues during your stay, please feel free to contact our Customer Service/Lobby Manager.
HoHuiLing
Economy Room (with Unlimited 5G Wi-Fi)
Stayed in Jul 2025
Family
4 review
8.5/10
Very Good
Posted on Aug 15, 2025
A good location surrounding with lots of shops & restaurants. Friendly counter staff - Maggie, Alice, Terry, Alan, Ivan, Benny and Coco. Checked in date same as my birthday and hotel has free upgraded my room to a larger room. Such an unforgettable memories. Thanks for the lovely arrangement which has made my day. Toilet glass door a bit hard to pull but still ok for us.
Response from Property: 感謝閣下入住尖沙咀皇悦酒店並對我們的讚許。期待再次為閣下服務![讓客人享受舒適的入住體驗]是我們宗旨,歡迎客人住宿期間遇上問題,隨時與我們客服/大堂經理聯絡.
Guest User
Standard Twin Bed Room (with Unlimited 5G Wi-Fi)
Stayed in Jun 2025
Business traveler
2 review
10/10
Outstanding
Posted on Jul 19, 2025
Good morning I just wanted to let you know that I am going to be in the office today to do a little bit of work and I will be in the
Response from Property: Thank you for staying at Empire Hotel Tsim Sha Tsui and for your praise. We look forward to serving you again! [Let guests enjoy a comfortable stay] is our aim. If you encounter any problems during your stay, please feel free to contact our customer service/lobby manager.
Anonymous User
Economy Room (with Unlimited 5G Wi-Fi)
Stayed in Jun 2025
Couple
19 review
6.0/10
Posted on Jul 18, 2025
We were very disappointed with our stay at the Empire Hotel Kowloon. The room was extremely small and poorly laid out, especially the bathroom, which was very cramped and impractical. The window was tiny, letting in barely any natural light, which made the room feel even more claustrophobic. The furniture and building overall felt old and worn down, clearly in need of renovation. One of the main reasons we chose this hotel was the indoor pool — but to our surprise, it was closed for renovation during the peak summer season. This was not communicated clearly in advance, which felt misleading. To make matters worse, the cleanliness in the bathroom was far from acceptable. Overall, this hotel does not live up to its price or rating. We would not stay here again.
Response from Property: Dear guest, thank you for your stay. We are very sorry for your dissatisfaction. This is not the way we want to operate. Please contact our customer service and we will arrange and work with you to find a solution. "Let guests enjoy a comfortable stay experience" is our purpose. If you encounter any problems during your stay, please feel free to contact our lobby manager. Looking forward to serving you again!
Evgeny K
Economy Room (with Unlimited 5G Wi-Fi)
Stayed in Jun 2025
Business traveler
64 review
7.0/10
Posted on Jul 10, 2025
Pool is not working! This feature should be delisted temporarily from the listing, not some hidden text somewhere in fine print.
Response from Property: Dear guest, thank you for your stay. We are very sorry for your dissatisfaction. This is not the way we want to operate. Please contact our customer service and we will arrange and work with you to find a solution. "Let guests enjoy a comfortable stay experience" is our purpose. If you encounter any problems during your stay, please feel free to contact our lobby manager. Looking forward to serving you again!
Welsher23
Economy Room (with Unlimited 5G Wi-Fi)
Stayed in May 2025
Other
2 review
10/10
Outstanding
Posted on Jun 13, 2025
Alice Maggie coco terry benny Peter Windsor. Yin and all staff Very good service rm very clean very nice
Response from Property: Thank you for staying at Empire Hotel Tsim Sha Tsui and for your praise. We look forward to serving you again! [Let guests enjoy a comfortable stay] is our goal. If you encounter any problems during your stay, please feel free to contact our customer service/lobby manager
Aleks_25FE
City View Double Bed Room
Stayed in May 2025
Family
1 review
8.5/10
Very Good
Posted on Aug 8, 2025
Not a bad hotel, although the interior is tired, you can see from the renovation that it is old. The shower door was leaking and all the water was pouring out on the floor. The view from the window is good.
Response from Property: Thank you for staying at Empire Hotel Tsim Sha Tsui and for your praise. We look forward to serving you again! [Let guests enjoy a comfortable stay] is our aim. If you encounter any problems during your stay, please feel free to contact our customer service/lobby manager.
Mj B.
Economy Room (with Unlimited 5G Wi-Fi)
Stayed in May 2025
Traveling with friends
1 review
8.5/10
Very Good
Posted on Jun 9, 2025
Amazing! Got upgraded upon check in by Susan at the front desk. Shes super friendly and helpful. Room is nice and clean. And the best part aside from the location is the city view from Floor 22🥰.
Response from Property: Thank you for staying at Empire Hotel Tsim Sha Tsui and for your praise. We look forward to serving you again! [Let guests enjoy a comfortable stay] is our aim. If you encounter any problems during your stay, please feel free to contact our customer service/lobby manager.
Anjinsan
Economy Room (with Unlimited 5G Wi-Fi)
Stayed in May 2025
Solo traveler
38 review
9.0/10
Great
Posted on Jun 4, 2025
Great hotel Quarter of the price from last year. Low season they said. Can't say much about the guy at check in But the check out girl is fantastic. I left something at the room She issued me with a temporary card. Grat service No need for adapter Multi plug provided. Down side. $HKD 20 for a tooth brush and no free water provided.
Response from Property: 感謝閣下入住尖沙咀皇悦酒店並對我們的讚許。期待再次為閣下服務![讓客人享受舒適的入住體驗]是我們宗旨,歡迎客人住宿期間遇上問題,隨時與我們客服/大堂經理聯絡.
Anonymous User
Standard Room (with Unlimited 5G Wi-Fi)
Stayed in May 2025
Couple
10 review
7.0/10
Posted on Jun 24, 2025
Great to have a room update and the manager at the reception at night is friendly.
Response from Property: 感謝閣下入住尖沙咀皇悦酒店並對我們的讚許。期待再次為閣下服務![讓客人享受舒適的入住體驗]是我們宗旨,歡迎客人住宿期間遇上問題,隨時與我們客服/大堂經理聯絡.
Guest User
Standard Room (with Unlimited 5G Wi-Fi)
Stayed in Apr 2025
Couple
5 review
9.0/10
Great
Posted on May 21, 2025
Room is comfortable we paid extra for a bit more space the shower pressure was very good. The bed was very comfortable mattress, soft pillows, decent size fridge you get the amenities teas and coffees of jasmine tea and sugar and the powdered creamers. The toilet is clean a little dated. It is rather small Hotel is in a very good location. You can get to most of the shopping centres and eateries and places of interest. I would stay here again
Response from Property: Thank you for staying at Empire Hotel Tsim Sha Tsui and for your compliment to us. Looking forward to serving you again! [Let guests enjoy a comfortable stay] is our aim. If guests encounter any problems during their stay, please feel free to contact our customer service/lobby manager.
Arena L
Economy Room (with Unlimited 5G Wi-Fi)
Stayed in Apr 2025
Solo traveler
4 review
7.5/10
Posted on May 11, 2025
The room was quite big but the hotel is old. Clean and great location. Would be good if the hotel can have water dispensers.
Response from Property: Thank you for sharing your feedback. As Hong Kong is currently implementing a plastic-free policy, all hotels are unable to provide disposable toiletries and water in disposable plastic bottles. Guests are advised to bring their own. There will be vending machines in the lobby, and guests can also purchase them by themselves. "Let guests enjoy a comfortable stay experience" is our purpose. If guests encounter any problems during their stay, they are welcome to contact our customer service/or lobby manager at any time. Looking forward to serving you again!
jacsm
Standard Room (with Unlimited 5G Wi-Fi)
Stayed in Mar 2025
Family
2 review
8.0/10
Very Good
Posted on Apr 22, 2025
We stayed here for 1 night. It is an old but decent and popular hotel, though the rooms are pretty outdated and cramped. Nevertheless, it was considerably clean, decent water pressure, and very minimal in-room amenities given HK hotels stop providing most of it. The view wasnt great at all but the location was prime for us as it was near eateries and landmarks. The staff were helpful where needed. Overall, it was for one night so we were pleased.
Response from Property: Thank you for staying at Empire Hotel Tsim Sha Tsui and for your praise. We look forward to serving you again! [Let guests enjoy a comfortable stay] is our aim. If you encounter any problems during your stay, please feel free to contact our customer service/lobby manager.
Guest User
Standard Room (with Unlimited 5G Wi-Fi)
Stayed in Mar 2025
Other
5 review
10/10
Outstanding
Posted on Apr 14, 2025
Maggie  Alice  Yin  Benny Ivan Alan  very  good service  ,room  very clean very Nick this  hotel see  you next time。
Response from Property: Thank you for staying at Empire Hotel Tsim Sha Tsui and for your praise. We look forward to serving you again! [Let guests enjoy a comfortable stay] is our aim. If you encounter any problems during your stay, please feel free to contact our customer service/lobby manager.