Empire Hotel Hong Kong - Causeway Bay

Empire Hotel Hong Kong - Causeway Bay Reviews

Empire Hotel Hong Kong - Causeway Bay

No.8 Wing Hing Street, Causeway Bay, Eastern District, Hong Kong, ChinaSee Hotel Details
Empire Hotel Hong Kong - Causeway Bay
Empire Hotel Hong Kong - Causeway BayEmpire Hotel Hong Kong - Causeway BayEmpire Hotel Hong Kong - Causeway Bay
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1 night

Guest Reviews

8.9/10
Very Good
6668 review
Verified reviews
Location8.9
Amenities8.6
Service9.0
Cleanliness8.9
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All reviews(6668)
Positive reviews(6165)
Reviews with photos/video(1226)
Easy to get around(1114)
Close to metro(456)
Delicious breakfast(248)
Friendly front desk staff(229)
Nice sea view(117)
Excellent afternoon tea(54)
Luggage delivery service(53)
Elevator was OK(52)
Negative reviews(503)
Angela
Deluxe Room With Extra Bed-(New Unlimited Speed 5G Wi-Fi)
Stayed in May 2025
Family
7 review
10/10
Outstanding
Posted on Jun 26, 2025
Great location.Room is spacious enough for 3 Paax with 2 big luggage open up no problem. MTR is just 5 min away. Will be back. Thank you
Response from Property: Dear Guest, thank you very much for choosing to stay at our hotel and sharing your experience with us. We appreciate your kind words and great support. We do hope that we would have the pleasure of welcoming you back in the near future and create a most pleasurable stay to you.
Anonymous User
Economy Queen Room (With Unlimited 5G Wi-Fi)
Stayed in Jun 2025
Couple
27 review
7.0/10
Posted on Jul 23, 2025
The room is big for its price and location, but the room is not very clean.
Response from Property: Dear Guest, Sorry for the inconvenience you, This is not reflective of the standards we strive for, and we are addressing these issues immediately. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Anonymous User
Standard Twin Bed (with Unlimited 5G Wi-Fi)
Stayed in May 2025
Traveling with friends
6 review
8.5/10
Very Good
Posted on Jun 26, 2025
Room was pretty large for Hong Kong. Dated furnishing but can’t complain at this price point. Great location, had fun travelling round using the tram which is only a short walk away.
Response from Property: Dear Guest, thank you very much for choosing to stay at our hotel and sharing your experience with us. We appreciate your kind words and great support. We do hope that we would have the pleasure of welcoming you back in the near future and create a most pleasurable stay to you.
Terry @in.a.new.light
Standard Twin Bed (with Unlimited 5G Wi-Fi)
Stayed in May 2025
Couple
14 review
8.5/10
Very Good
Posted on Jun 14, 2025
A hurried and short stay. Served our purpose ~ short rest ~ very well. Curious to visit the executive lounge next time.
Response from Property: Dear Guest, thank you very much for choosing to stay at our hotel and sharing your experience with us. We appreciate your kind words and great support. We do hope that we would have the pleasure of welcoming you back in the near future and create a most pleasurable stay to you.
Anonymous User
Economy Queen Room (With Unlimited 5G Wi-Fi)
Stayed in May 2025
Business traveler
3 review
10/10
Outstanding
Posted on Jun 24, 2025
This hotel is undergoing partial refurbishment. The room looks new. Smells good. Nothing broken.
Response from Property: 感謝閣下入住及對我們的讚許。期待再次為閣下服務!「讓客人享受舒適的入住體驗」是我們的宗旨,歡迎客人住宿期間遇上問題,隨時與我們客服/或大堂經理聯絡
JustinSpore
Economy Queen Room (With Unlimited 5G Wi-Fi)
Stayed in Apr 2025
Solo traveler
2 review
10/10
Outstanding
Posted on May 20, 2025
A11 drops you off at Gordon Street (3min walk away) from HKIA. The hotel is 5min walk away from Tin Hau MTR station. Room was spacious with ample space for opening lugguages, a desk and chair for eating-in, and enough space & hangers to hang 6 clothing items. Room service is daily, and the aircon is never off (good for me but not the environment 🤪). All in all, a good value hotel for about HKD600/night. It is clean and almost feels luxurious. Oh there are 3 elevators in this hotel.
Response from Property: Dear Guest, thank you very much for choosing to stay at our hotel and sharing your experience with us. We appreciate your kind words and great support. We do hope that we would have the pleasure of welcoming you back in the near future and create a most pleasurable stay to you.
Guest User
Standard Twin Bed (with Unlimited 5G Wi-Fi)
Stayed in Apr 2025
Solo traveler
1 review
5.5/10
Posted on Jun 14, 2025
Staff good and their breakfast and afternoon tea good 👏 I think selling a toothbrush and toothpaste at reception for 20HK$ is pretty poor and is a sad statement on the reality of Hong Kong hotels in the current macro economic climate
Response from Property: Thank you for your stay and your praise for us. We look forward to serving you again! "Let guests enjoy a comfortable stay experience" is our purpose. If you encounter any problems during your stay, please feel free to contact our customer service/or lobby manager
Guest User
Economy Queen Room (With Unlimited 5G Wi-Fi)
Stayed in Apr 2025
Solo traveler
5 review
7.0/10
Posted on May 21, 2025
The location is extremely convenient, I couldn’t imagine the best area to stay in Hong Kong for my first experience here! The hotel is close to bus and subway stations. My hotel room view was 10 out of 10. Unfortunately, there was an incident with my personal belongings when a cleaning lady threw away my water bottles and tripod plastic bag. These items weren’t in the trash bin, I’ve never had such experience with any cleaning service that they take responsibility for throwing away their guests’ things. That incident worsened my impression of the hotel. I didn’t feel like my stuff would be safe and sound inside my hotel room. In general, the hotel is nice to stay in Hong Kong.
Response from Property: Dear Guest, Sorry for the inconvenience you, This is not reflective of the standards we strive for, and we are addressing these issues immediately. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Guest User
Economy Queen Room (With Unlimited 5G Wi-Fi)
Stayed in Apr 2025
Couple
3 review
10/10
Outstanding
Posted on May 23, 2025
Good hotel with good price. And the location is very conviniet. Also there are some photos with a view from the windows
Response from Property: Dear Guest, thank you very much for choosing to stay at our hotel and sharing your experience with us. We appreciate your kind words and great support. We do hope that we would have the pleasure of welcoming you back in the near future and create a most pleasurable stay to you.
Looking Forward
Romantic Themed Room (with Unlimited 5G Wi-Fi)
Stayed in Apr 2025
Couple
14 review
7.0/10
Posted on Jun 4, 2025
We booked the couple room, said high level but only at 9, can’t see anything. The carpet was not in a good condition. But they gave us wine and toy which was nice, we left the wine there.
Response from Property: Dear Guest, Sorry for the inconvenience you, This is not reflective of the standards we strive for, and we are addressing these issues immediately. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Guest User
Standard Queen Room (with Unlimited 5G Wi-Fi)
Stayed in Mar 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 19, 2025
The hotel location is really convenient. Lots of food places around. There’s a cozy local “cha chan teng” within walking distance. The hotel upgraded us from a standard queen room to a king size room too. Laundromats are many within walking distance.
Response from Property: Dear Guest, thank you very much for choosing to stay at our hotel and sharing your experience with us. We appreciate your kind words and great support. We do hope that we would have the pleasure of welcoming you back in the near future and create a most pleasurable stay to you.
Guest User
Economy Queen Room (With Unlimited 5G Wi-Fi)
Stayed in Feb 2025
Other
7 review
7.0/10
Posted on Mar 27, 2025
Hotel was in a convenient location to access the Island Line. Check in was smooth. I was told I was upgraded but the room was still pretty small. The room facilities were what I would expect for the price I paid on a Friday night. The blind was not working today properly and I needed to call twice before a repair man came. Breakfast had a fair choice.
Response from Property: Dear Guest, thank you very much for choosing to stay at our hotel and sharing your experience with us. We appreciate your kind words and great support. We do hope that we would have the pleasure of welcoming you back in the near future and create a most pleasurable stay to you.
ChrisLim
Economy Queen Room (With Unlimited 5G Wi-Fi)
Stayed in Feb 2025
Couple
1 review
9.5/10
Amazing
Posted on Mar 18, 2025
Location just a few min walk to Ding Ding Station also 7 min walk to MTR Tin Hao station. Surrounding with food stalls & shop. If you take the A11 bus from HK airport, remember to check with the hotel, which is the correct station to get off. Don't get off from 怡和 station. you need to walk very far.
Response from Property: Dear Guest, thank you very much for choosing to stay at our hotel and sharing your experience with us. We appreciate your kind words and great support. We do hope that we would have the pleasure of welcoming you back in the near future and create a most pleasurable stay to you.
James Edward
Standard Queen Room (with Unlimited 5G Wi-Fi)
Stayed in Jan 2025
Solo traveler
115 review
8.5/10
Very Good
Posted on Mar 1, 2025
A good hotel and the staff are very nice too, but there shouldnt be smoking in the rooms. The windows are sealed shut, as its a tall building, so once cigarette smoke gets into the air con system it will circulate to other rooms. Even a small amount is enough to wake me. They need to make the no smoking policy clearer. Its a problem in China. Otherwise a good stay though.
Response from Property: Dear Guest, thank you for choosing to stay at our hotel and sharing your experience with us. We really feel sorry you didn't enjoy some part of your stay. We do sincerely apologize for the inconvenience caused to you. We understand your concerns and will keep improving on this issue. We do hope that you could contact us via Trip.com to let us know more details. We will be happy to provide you with the best service.
Emcee
Economy Queen Room (With Unlimited 5G Wi-Fi)
Stayed in Jan 2025
Family
10 review
10/10
Outstanding
Posted on Mar 3, 2025
The room not quite big but can accommodate to two persons. It’s a bit far to HK Disneyland, but good thing it’s near and walkable to MRT station, and it’s a big plus in travelling using the daily transport, rather than spending much to taxis or cab. A lot of food stores and restaurants outside if you want to explore the foodstuff. Fresh towels provided daily and I kinda like it.
Response from Property: Dear Guest, thank you very much for choosing to stay at our hotel and sharing your experience with us. We appreciate your kind words and great support. We do hope that we would have the pleasure of welcoming you back in the near future and create a most pleasurable stay to you.