No.1 Austin Road West, Kowloon, Yau Tsim Mong District, Hong Kong, ChinaView Hotel Details
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W Hong Kong Guest Reviews
4.7/5
Amazing
1315 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1315)
Positive reviews(1272)
Reviews with photos/video(288)
Easy to get around(117)
Convenient for shopping(78)
Nice sea view(77)
Delicious breakfast(67)
Friendly front desk staff(32)
Great swimming pool(22)
Close to airport(19)
Has an infinity pool(6)
Negative reviews(43)
Eric Kendall
Spectacular King Room
Stayed in Feb 2025
Couples
2 review
5.0/5
Outstanding
Posted on Mar 10, 2025
Excellent W service you would expect. Great amenities. Only downside is the rooms are just a little bit dark with not enough lighting.
Response from Property: Dear guest, Thank you for staying at W Hong Kong and for your valuable comments! It is our greatest hope to provide every guest with an unforgettable and caring experience. We are glad to know that you enjoyed your stay at the hotel and were satisfied with our overall atmosphere and service. Thank you again for your kind words and look forward to serving you again soon at W Hong Kong! Sincerely, Anas Bencheqroun, General Manager of W Hong Kong
Anonymous User
Spectacular King Room
Stayed in Jan 2025
Couples
1 review
4.7/5
Amazing
Posted on Feb 24, 2025
Great service, excellent location, the room decoration relatively old but still good. My only suggestion is to improve the breakfast especially bakeries and dim sum. Look forward to another stay
Response from Property: 親愛的貴賓,感謝您入住香港W酒店並提供寶貴的意見!能向每位到訪的顧客提供難忘而貼心的體驗是我們的最大期盼。很高興得悉您在酒店享受這次入住的難忘時光,並對我們的整體氛圍及服務感到滿意。對於我們此次在早餐品質方面欠佳的表現,影響到您的入住體驗及心情,請允許我代表團隊向您真誠致歉。您反饋的細節已分享至全體管理團隊跟進相關梳理與改進。真誠期待您再度光臨體驗我們的改進之處。衷心期待您再次蒞臨香港W酒店時我們為您服務。 香港W酒店總經理Anas Bencheqroun敬上
Guest User
Spectacular King Room
Stayed in Jan 2025
Couples
2 review
3.2/5
Posted on Feb 16, 2025
Stayed on 18/f with partial harbour view. View’s nice but could hear cars passing by. Am light sleeper so requested upper floors but between 18-36 they gave me 18/f. The room stinks a little like carpet being wet or someone pooped inside or sth, lasted whole stay. The sealant of the shower cubicle clearly was off so when we showered water leaked to vanity area and also leaked to toilet side… not a cheap hotel but the quality of the bedroom is really not up to par. Bed’s comfy though but pillows not.
Shower and toilet share one door so when I showered while my partner was doing his business in the toilet he had no door to close~~ interesting design.
Front desk is helpful.
Response from Property: Dear guest,
Thank you for staying at W Hong Kong and taking the time to give us your feedback and suggestions so that we can continue to improve. We are very sorry for your experience and we are very sorry that you had such an experience. We pay close attention to the guests' experience in the hotel. We will review and thoroughly check the issues you reported. We will continue to work hard to do better for you. We sincerely look forward to serving you when you visit W Hong Kong again.
Sincerely, Anas Bencheqroun, General Manager of W Hong Kong
Lois G
Wonderful King Room
Stayed in Oct 2024
Travel with friends
71 review
4.7/5
Amazing
Posted on Dec 1, 2024
Stayed there many times. Super nice and cosy room with welcoming staff. Would certainly stay again!!!
Guest User
Wonderful Twin Room
Stayed in Oct 2024
Other
8 review
2.7/5
Posted on Nov 16, 2024
It was my first stay, however, overall experience was not meeting my expectations for W brand at all. Check-in took a while while the male agent didn’t show any genuine sense of interest during the process. No assistance for luggage provided either although I did mention my mother was waiting at the sofa area with luggage. The room looked old and there was hair from previous guest on the toilet floor. There was built-up of white scale in the bathroom here and there. To my surprise, there was no turn down service provided in the evening but this is a Forbes 5-Star hotel. I stayed on the 23F, there was only the UP button at the lift landing which made me wondering if there was another lift with the DOWN button. Finding none, eventually I pressed the UP button and entered to the lift, and managed to press the 6F button after the door closed to go down. Is this part of the posh W hotel features or am I being old-fashioned? At breakfast, I gave my room number to the waitress before entering to the restaurant. After she took my order for coffee, I was asked for my last name which I spelled it for her. What was the purpose of doing this? In order to confirm my room number? Should this be done at the host desk before I came in? Or to personalise the service? But I wasn’t addressed by name at any opportunities during my entire stay! Again, no Forbes 5-star standard. I saw one foreign gentleman stopped to spell his name to the waitress when he was going to get his food……Weird! Overall, a hotel that I wouldn’t come back again! A hotel with Forbes 5-Star rating but not complying with Forbes 5-star standard! Shame!
Response from Property: 親愛的貴賓, 感謝您入住香港W酒店並利用寶貴的時間給予我們意見及指教,讓我們能不斷進步。對於您此次經歷感到萬分抱歉,讓您感受到如此經歷我們非常遺憾 。我們相當關注客人在酒店的體驗, 對於您反饋的問題 ,我們會重新檢視並徹底檢查。我們定會繼續努力為您做得更好。衷心期待您再次蒞臨香港W酒店時我們為您服務。 香港W酒店總經理Anas Bencheqroun敬上
Yeo
Wonderful Twin Room
Stayed in Jan 2025
Travel with friends
2 review
4.7/5
Amazing
Posted on Mar 3, 2025
Very convenient location to MRT,
Guest User
Wonderful King Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 27, 2025
A pleasant experience.
Receptionist Chelsea was very sincere and helpful.
I know it’s the “w” atmosphere and all, but can someone please turn on a bit of the lights especially in the restaurant!
Response from Property: 親愛的貴賓, 感謝您入住香港W酒店並提供寶貴的意見!能向每位到訪的顧客提供難忘而貼心的體驗是我們的最大期盼。很高興得悉您在酒店享受這次入住的難忘時光,並對我們的整體氛圍及服務感到滿意,再次感謝您的美言並期待香港W酒店很快能再次為您服務! 香港W酒店總經理Anas Bencheqroun敬上
Ho Chun
Spectacular King Room
Stayed in Dec 2024
Couples
1 review
4.2/5
Very Good
Posted on Jan 23, 2025
Special thanks to Anson and Dicky for making my girlfriend's birthday stay so memorable! Definitely will revisit soon again. Thank you W HK team!
Response from Property: 親愛的貴賓, 感謝您入住香港W酒店並提供寶貴的意見!能向每位到訪的顧客提供難忘而貼心的體驗是我們的最大期盼。很高興得悉您在酒店享受這次入住的難忘時光,並對我們的整體氛圍及服務感到滿意,再次感謝您的美言並期待香港W酒店很快能再次為您服務! 香港W酒店總經理Anas Bencheqroun敬上
Guest User
Wonderful King Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 12, 2025
It was a bumpy trip since my son got fever as side effect of the vaccine and I needed to extend our stay. As soon as I informed the hotel, they sent us a free thermometer and upgraded our room to harbor view which is closer to the lift. Extremely grateful to Rene Tsang for the smooth transition and care. Also, thanks to Marina at the breakfast restaurant for assisting me take out some porridge and juice for my son. I am very impressed by W’s exceptional service and definitely will come back again.
Guest User
Wonderful King Room
Stayed in Dec 2024
Family
6 review
2.0/5
Posted on Jan 8, 2025
The staff was unfriendly and not helpful. I have no idea that the hotel charged $1500 deposit on top of the room charges and not return to me after checking out. The staff said the deposit will return to me 5 to 7 days later and will send me an email to confirm the return of deposit one day after checkout. However, I didn’t receive any email from them the next day after checkout even though I gave them phone calls. I will not book this hotel anymore.
Response from Property: 親愛的貴賓, 感謝您入住香港W酒店並利用寶貴的時間給予我們意見及指教,讓我們能不斷進步。對於您此次經歷感到萬分抱歉,讓您感受到如此經歷我們非常遺憾 。我們相當關注客人在酒店的體驗, 對於您反饋的問題 ,我們會重新檢視並徹底檢查。我們定會繼續努力為您做得更好。衷心期待您再次蒞臨香港W酒店時我們為您服務。 香港W酒店總經理Anas Bencheqroun敬上
Guest User
Wonderful King Room
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 17, 2024
The weather wasn't the best during the stay and the room was just perfect to stay in without feeling I'm missing out on so much. Staff are very helpful and friendly.
Response from Property: Dear Valued Guest,Thank you for choosing W Hong Kong! It is our highest desire to provide a memorable and personalized experience to each and every guest visited our hotel. We are thrilled to know that you enjoyed the ambience and service delivered by the lovely team. We are glad you found it to be a delightful journey. Thank you again for your kind words. We look forward to seeing you soon in the near future!Best wishes, Nicole Xu, Quality Manager, W Hong Kong
WeeCheng Lee
Spectacular King Room
Stayed in Nov 2024
Family
3 review
4.2/5
Very Good
Posted on Dec 14, 2024
The experience with W Hotel would have been amazing to say the least, as we were warmly greeted by the hotel staff throughout our stay and received a free room upgrade. However, the experience was soured by an email from W Hotel requesting payment for missing items from the minibar that were never consumed, when all I did was remove the drinks from the fridge and place it on top of the desk as I needed space to store my items in the fridge.
Guest User
Spectacular King Room
Stayed in May 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Amazing, services and fascinating and the fact that you can do laundry is very good.
Response from Property: Dear Valued Guest,Thank you for choosing W Hong Kong! It is our highest desire to provide a memorable and personalized experience to each and every guest visited our hotel. We are thrilled to know that you enjoyed the ambience and service delivered by the lovely team. We are glad you found it to be a delightful journey. Thank you again for your kind words. We look forward to seeing you soon in the near future!Best wishes, Anas Bencheqroun, General Manager, W Hong Kong
Chia Lee
Wonderful King Room
Stayed in Jun 2024
Booked for others
31 review
5.0/5
Outstanding
Posted on Jul 19, 2024
Good location to where and easy to find food
Big and clean room
Response from Property: Hello Dear Valued Guest,Thank you for choosing W Hong Kong! It is our highest desire to provide a memorable and personalized experience to each and every guest visited our hotel. We are thrilled to know that you enjoyed the ambience, facilities and service delivered by the lovely team. We are glad you found it to be a delightful journey. Thank you again for your kind words. We look forward to seeing you soon in the near future!Best wishes, Anas BencheqrounGeneral ManagerW Hong Kong
Guest User
Wonderful Twin Room
Stayed in Mar 2024
Solo travelers
4 review
4.2/5
Very Good
Posted on Apr 19, 2024
This is a very convenient and fancy hotel, with excellent customer service, The hotel is on top of the upscale mall and surrounded by a train station and bus station also with so many diverse excellent restaurants. I recommend this hotel for everyone specifically with family because inside the mall you can find a big supermarket if you pay the same money for the hotel close by ,this is the best, This hotel convenient than any other hotel.
6/7
Response from Property: Dear Guest,Thank you for choosing W Hong Kong! It is our highest desire to provide a memorable and personalized experience to each and every guest visited our hotel. We are thrilled to know that you enjoyed the ambience, convenience of our location and service delivered by the lovely team. We are glad you found it to be a delightful journey. Thank you again for your kind words. We look forward to seeing you soon in the near future!Best wishes, Matthias Vogt, General Manager, W Hong Kong