Mercure Tottori Daisen Resort & Spa

Mercure Tottori Daisen Resort & Spa Reviews

Mercure Tottori Daisen Resort & Spa

Houki Cho, 1647-13 Maruyama, Saihaku District, Hoki Town, Saihaku District, Tottori Prefecture, 689-4108, JapanView Hotel Details
Mercure Tottori Daisen Resort & Spa
Mercure Tottori Daisen Resort & SpaMercure Tottori Daisen Resort & SpaMercure Tottori Daisen Resort & Spa
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Mercure Tottori Daisen Resort & Spa Guest Reviews

4/5
Very Good
63 review
Verified reviews
Location4.0
Amenities4.0
Service4.1
Cleanliness4.0
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All reviews(63)
Positive reviews(22)
Reviews with photos/video(8)
Awesome stay(8)
Relaxing hot springs(6)
Tasty food(5)
CHIU WAI RAYMOND
Classic Room with 2 single bed
Stayed in Nov 2024
Family
2 review
4.5/5
Great
Posted on Jan 9, 2025
The hotel is situated at the middle level of Daisen, only 30 mins drive from Yonago city. It is a big complex with a lot of rooms. The best view rooms are probably those facing the sea. Ours faces Daisen Mountain, which is not bad either. It gave me a sense of tranquility. The onsen is awesome with both outdoor and indoor pools. The showering area is spacious too. The room is in a very decent size. It was amply sufficient for three of us. Adding points to this review is the 3 hours of happy hours, with unlimited flow of both alcoholic and non-alcoholic drinks and snacks. The panoramic view restaurant was quite a nice place for relaxing. Another point to add is the 11:00 o'clock check-out time, unlike other hotels in Yonago at 10:00. Overall, if you book the hotels well in advance, it's a pretty good deal.
Response from Property: Thank you for sharing your detailed review. We're so glad to hear that you enjoyed the tranquil atmosphere of the hotel and its stunning views, whether of Daisen Mountain or the sea. It's also wonderful to know you had a relaxing time in the onsen and appreciated the spacious room, the generous happy hours, and the panoramic view restaurant. We're also happy to provide a later check-out time for your convenience. It sounds like your stay was quite enjoyable, and we look forward to welcoming you again in the future.
Anonymous User
Classic Room with 2 single beds and 2 sofa beds
Stayed in Jan 2025
Family
8 review
5.0/5
Outstanding
Posted on Feb 9, 2025
We enjoyed our stay at the hotel.
Response from Property: Thank you for sharing your feedback! We're so glad to hear that you enjoyed your stay at the hotel. We hope to welcome you back for another wonderful experience in the future!
Guest User
Standard Room
Stayed in Nov 2024
Travel with friends
16 review
3.7/5
Posted on Jan 1, 2025
Quiet place and location. Hotel staffs are friendly and helpful.
Response from Property: Thank you very much for using Mercure Tottori Daisen Resort & Spa. We also sincerely appreciate your valuable feedback. We are very pleased that you were satisfied with the quiet location and the service of our staff. We will continue to strive to make our guests' time here as comfortable as possible. We look forward to welcoming you again.
Guest User
Classic Room with 2 single bed
Stayed in Sep 2024
Travel with friends
1 review
3.0/5
Posted on Oct 8, 2024
Breakfast has many choices 👍The room is old but clean, the bathroom smells like urine! Maybe the drainage system is old? The hot spring is comfortable but the space is small. It will be quite crowded if there are more than 50 people.
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Response from Property: Thank you for staying at Mercure Tottori Daisen Resort & Spa. We are very pleased to hear that you enjoyed the variety of breakfast options. We also appreciate your feedback on the cleanliness of the room. However, we regret that you were bothered by the urine smell in the bathroom. We will thoroughly check and take necessary measures, including improving the drainage system. We are glad that you were able to relax in the hot spring, but we will take into consideration the fact that the space felt small when it was crowded, and will consider this for future improvements. We appreciate your valuable feedback. We look forward to welcoming you back soon.
Guest User
Classic Room with 2 single bed
Stayed in Aug 2024
Couples
2 review
4.2/5
Very Good
Posted on Sep 15, 2024
I think this is one of the few places where you can enjoy the beautiful scenery of both the mountains and the sea at the same time. The quality of the food far exceeded my expectations.
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Response from Property: Thank you for staying at Mercure Tottori Daisen Resort & Spa. We are very pleased to hear that you praised our hotel as a place where you can enjoy beautiful views of the mountains and the sea at the same time. We are also pleased that we were able to provide you with food of a quality that exceeded your expectations. We will continue to use local ingredients in our cuisine and consider menus to make it even more enjoyable. We will continue to strive to improve our service so that our customers will be satisfied. We look forward to welcoming you again.
Guest User
Classic Room, Japanese-Western style, Mountain view
Stayed in Jun 2024
Family
16 review
4.2/5
Very Good
Posted on Jul 15, 2024
There is an open-air bath and sauna, and the view from the room is of Mt. Daisen on the mountain side and Yumigahama on the sea side. The meals are buffet style, but there are so many dishes on the menu that it's impossible to finish them all. There are also plenty of menus for small children. The mini hamburgers at night and the fillet cutlet burgers in the morning are especially recommended as they are cooked right in front of you. Since it is a very large hotel, I thought the buffet might be a little crowded, but there were many seats and a wide variety of dishes, so I was able to prepare meals smoothly. I think it would be a great opportunity for children to learn about food if they were to think about what to serve, how much to serve, and how to serve it. There are many colors of tableware, so it's fun to think about which dishes to use. Since it is all-inclusive, the room rate does not depend on how many glasses of draft beer you drink. Some people were drinking whiskey, shochu, sake, and wine from breakfast.
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6/20
Response from Property: Thank you very much for staying at Mercure Tottori Daisen Resort & Spa. We are very pleased that you enjoyed our open-air bath, sauna, and the view of Mt. Daisen and Yumigahama from your room. We are also very pleased that you enjoyed the extensive buffet menu, the hamburgers cooked right in front of you, and the morning fillet cutlet burger. We are especially honored that you enjoyed our extensive children's menu and the way you enjoyed your meal by choosing the right tableware. We are also pleased that you were able to enjoy the drinks to your heart's content with the all-inclusive plan. All our staff look forward to welcoming you again.
Haiyanghehaixing
Classic Room, Japanese-Western style, Mountain view
Stayed in Dec 2024
Family
20 review
4.0/5
Very Good
Posted on Feb 4, 2025
Let me talk about the advantages first: the buffet food is delicious, especially the wagyu beef, which is superb. There are no other advantages. The room rate is indeed not expensive, and it is all for meals. The hotel is large, but the facilities are very simple. It is the most rudimentary hotel I have stayed in after visiting Japan for n times. It is said to be renovated in 2024, but only the public areas are renovated. The room is very old and the space is quite large. The stains on the carpet that cannot be washed off are really very unsightly. The hot spring is average. The transportation is not convenient. Unless you drive yourself, there is no public transportation, and it takes a long time for a taxi to arrive. It is 9 kilometers to the ski resort and there is no public transportation.
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Response from Property: 感謝您的意見。 我們很高興聽到您對我們的自助餐和和牛的讚美。 另一方面,我們對於您可能在飯店設施、房間陳舊程度以及無障礙通道方面遇到的任何不便深表歉意。關於我們 2024 年的翻新計劃,我們正在努力改善公共區域,但我們仍在尋找進一步改善房間的方法。 在交通方面,我們也在尋找更方便的交通方式。 感謝您的寶貴意見。 我們將持續改善,以確保您的滿意度,並期待未來再次歡迎您的光臨。
Jacqueline Doh
Classic Room, Japanese Style, 4 Futon Beds
Stayed in Jun 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Jul 15, 2024
This is my second stay. The food is delicious and the hot spring is perfect for healing. I can't forget the welcome drink at the 12th floor lounge with a view of Daisen.
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Response from Property: Thank you very much for staying with us for the second time and leaving a review. We are very happy to hear your kind words about the hot springs and the lounge for meals. We hope you will come back and relieve your daily fatigue. We look forward to seeing you again.
Ada
Classic Room, Japanese-Western style, Mountain view
Stayed in May 2024
Family
27 review
3.7/5
Posted on Jun 25, 2024
The hotel is located halfway up Mt. Daisen in Tottori, with a quiet and peaceful environment and fresh air. The bathhouse has a sauna. The room feels spacious enough. But the restroom is relatively narrow. The room facilities are outdated.
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6/9
Response from Property: Thank you very much for staying at Mercure Tottori Resort & Spa Daisen. We hope you can spend a relaxing time surrounded by the mountains of Tottori Prefecture and get rid of your daily fatigue. Thank you for your valuable feedback on the meeting room. I will call this a question for the future. We look forward to seeing you again.
Guest User
Classic Room with 1 single bed
Stayed in Oct 2024
Solo travelers
1 review
3.0/5
Posted on Nov 21, 2024
This is my third time staying here. I really like it, but there are some things that bother me or that I think could be improved. One is the lack of amenities. You can get them at the front desk, but there are things that most hotels have, such as shower caps and brushes, so I would like them to increase them. Another thing is that I have never been greeted with a thank you or anything when I check out. This may be because I don't go to the front desk when I check out, I just put my key in the key box and go home, but this time there were three women at the front desk, but they were all talking and didn't even look at me. Also, the buffet menu is almost the same every time, so I wish there was a little more variety, but I guess that's unavoidable. Despite what I said, I think I will stay again, so I hope for better service in the future.
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Response from Property: Thank you for using Mercure Tottori Daisen Resort & Spa. We are also very grateful for your valuable feedback. Currently, our hotel is using plastic-free amenities, and all of them are made from paper, wood, bamboo, etc. We are currently considering providing shower caps. As for brushes, combs are available at the front desk. Please ask if you would like one. We are also very sorry about the greeting at check-out. It is important to convey our gratitude to our customers, and we will re-instruct our staff on this point. In the future, we will strive to provide a warmer service and satisfy everyone. Thank you for your request for changes to the buffet menu. We will consider improving and updating the menu according to the season and guest requests. We will continue to strive to provide a comfortable and satisfying service for our customers. We look forward to your next stay.
Xuanzi
Classic Room with 2 single bed
Stayed in Apr 2024
Couples
9 review
4.2/5
Very Good
Posted on May 21, 2024
This was my first time there, and it was better than I expected! It was simple and stylish, and didn't feel like a place you would live in. The location was also great, and even when I was in bed I could see Mt. Daisen from the window, and after walking a little I was able to refresh myself by being surrounded by nature. The amenities were not fully equipped, and there were few trash cans and clocks in the large bath and lounge, so I felt a little inconvenienced at first, but I was able to enjoy it even without them. Or rather, I didn't need them. The more they try to be polite, kind, and satisfy a wide range of ages, the less cluttered signs there are, and the more they create a high-quality space that doesn't feel like a place you live in. You can manage even without them! It's a simple, easy-to-use hotel that clears your mind and lets you refresh yourself away from the hustle and bustle. I also enjoyed the food more than I expected!! There are various seasonings and toppings, and I definitely recommend the all-inclusive option!! You can enjoy all-you-can-drink alcohol in the lounge at night.
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Response from Property: Thank you for staying at Mercure Tottori Daisen Resort & Spa. We are very happy to hear that your first stay was more satisfying than you expected. We sincerely appreciate that you enjoyed the simple and stylish space, the beautiful view of Mt. Daisen from the window, and the location rich in nature. We have used plastic-free amenities in consideration of the SDGs, so you may have found them simple or the facilities inconvenient, but we are very honored to hear that you found them refreshing. We are very happy that you recommended the all-inclusive plan as you enjoyed the variety of seasonings and toppings of the food. We are glad that you enjoyed the all-you-can-drink menu in the lounge at night and had a relaxing time. All our staff look forward to welcoming you again.
Guest User
Classic Room with 2 single bed
Stayed in Oct 2024
Family
1 review
4.7/5
Amazing
Posted on Jan 26, 2025
We stayed for one night with our children. There are play facilities for children near the hotel, which is convenient. The breakfast was delicious, with many healthy options, so I think women would enjoy it. The hot springs were also comfortable. I'd like to use them again.
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Response from Property: ご家族でのご宿泊、ありがとうございました!お子様が楽しめる施設が近くにあり、便利に感じていただけたとのこと、とても嬉しいです。また、朝食や温泉もご満足いただけて何よりです。女性にも嬉しいヘルシーなメニューを取り入れているので、喜んでいただけて光栄です。ぜひまたのご利用をお待ちしています!
Guest User
Classic Room with 2 single bed
Stayed in Jan 2025
Family
6 review
4.5/5
Great
Posted on Feb 8, 2025
There are indoor hot springs and outdoor hot springs
Original TextTranslated by Google
Response from Property: 感謝您的評論。 我們很高興聽到您很享受在水療中心的住宿。 同時感謝您對西式客房的意見。 下次請考慮日式客房。 也感謝您對我們自助早餐的讚美。 我們也為鄰近雪山的地理位置感到驕傲,歡迎您再次光臨。我們期待您下次光臨。
Anonymous User
Classic Room with 2 single bed
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on May 6, 2024
I booked two triple rooms, but the information received from the reservation site and the hotel was different, so one double room and one single room were prepared. After checking in, I was shown to my room, which felt strange. They quickly prepared an extra bed, towels, and in-house clothing, and the service was smooth and polite, but the information received from the hotel was different from what I had booked, so it was not a pleasant experience.
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Response from Property: Thank you for using Mercure Tottori Daisen Resort & Spa. We sincerely apologize for the discrepancy between the room you booked and the room you received. We appreciate that you felt that the response was smooth and courteous when we quickly prepared an extra bed, towels, and yukata after you checked in. However, we sincerely apologize for the inconvenience caused by the room you received being different from the one you booked. We intend to further improve the accuracy of our reservation system and confirmation to prevent such a thing from happening again. We will strive to provide you with a more comfortable and smooth stay the next time you use our hotel. All our staff look forward to welcoming you again.
Siu Keung
Standard Twin Room with extra bed Non Smoking
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Jan 16, 2024
More suitable for self-driving, the surrounding environment is quiet and the bathhouse facilities are rich.
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Response from Property: この度はご利用ありがとうございました。当ホテルは2024年4月にメルキュール鳥取大山リゾート&スパとしてリブランドオープンいたしました。ご提供させていただいているサービスも現在は異なりますのでよろしければまたご利用ください。お越しをこころよりお待ちいたしております。