Renaissance Hoi An Resort & Spa

Renaissance Hoi An Resort & Spa Reviews

Renaissance Hoi An Resort & Spa

Block 6, Phuoc Hai, Cua Dai Ward, Cua Dai, Hoi An, Quang Nam Province, VietnamView Hotel Details
Renaissance Hoi An Resort & Spa
Renaissance Hoi An Resort & SpaRenaissance Hoi An Resort & SpaRenaissance Hoi An Resort & Spa
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Renaissance Hoi An Resort & Spa Guest Reviews

4.2/5
Very Good
66 review
Verified reviews
Location3.8
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(66)
Positive reviews(30)
Reviews with photos/video(14)
Awesome stay(14)
Friendly owner(11)
Great swimming pool(8)
Delicious breakfast(7)
Offers pick-up/drop-offs(3)
Negative reviews(2)
Josh Burley
Deluxe King Bed With Balcony
Stayed in Jul 2024
Couples
8 review
4.5/5
Great
Posted on Aug 16, 2024
We had an amazing time at Renaissance! The staff were so helpful, a special mention to Tran who assisted us with a big smile during our time in beautiful Hoi An. The hotel even provides a shuttle bus for guests to-and-fro Hoi An Old Town.
Response from Property: Dear Josh Burley,Thank you so much for your wonderful review! We’re delighted to hear that you had such an amazing time at Renaissance Hoi An, and we’re especially pleased that Tran’s friendly assistance made your stay even more enjoyable. It’s also great to know that you appreciated our shuttle service to Hoi An Old Town.We look forward to welcoming you back for another memorable stay soon!Best regards,Renaissance Hoi An Resort & Spa Team
Claire BB19
Junior Suite
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Dec 24, 2024
Beautiful resort, includes a kids room, ping pong. Breakfast is very good. Restaurant is good but a bit pricy. Junior suite well adapted for families.
Response from Property: Dear Claire BB19,Thank you for choosing to stay with us at Renaissance Hoi An Resort & Spa and for taking the time to share your thoughts. We are delighted to hear that you enjoyed your stay and found our resort beautiful and well-suited for families. It’s wonderful to know that the kids' room and ping pong facilities added to your experience.We're also happy that you enjoyed our breakfast and found the Junior Suite to be a great fit for your family. Your feedback regarding the restaurant is also appreciated, and we will review it carefully to ensure we continuously meet our guests’ expectations.We truly appreciate your feedback and look forward to welcoming you and your family back to our resort for another memorable stay.Best regards,Renaissance Hoi An Resort & Spa Team
Susanna
Deluxe King Bed With Balcony
Stayed in Oct 2024
Solo travelers
9 review
4.7/5
Amazing
Posted on Nov 13, 2024
Its far frm the town but it is worth for the stay especially if u want a chill and relax gateway
Response from Property: Dear Susanna,Thank you so much for your review and for staying with us.We’re glad to hear that you found our resort a perfect spot for a relaxing getaway, even though it's a bit farther from town. We hope to welcome you back soon for another peaceful retreat!Best regards,Renaissance Hoi An Resort & Spa Team
Guest User
Deluxe King Bed With Balcony
Stayed in Jan 2024
Family
2 review
4.7/5
Amazing
Posted on Feb 27, 2024
Great stay here! Beautiful facility with friendly staff and amazing buffet. Highly recommend!
Response from Property: Dear valued guest,Thank you so much for your wonderful review! We are thrilled to hear that you had a great stay with us and enjoyed our beautiful facilities, friendly staff, and amazing buffet. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay!Best regards,Renaissance Hoi An Resort & Spa Team
Guest User
Deluxe King Bed With Balcony
Stayed in Jun 2023
Travel with friends
1 review
4.2/5
Very Good
Posted on Jul 22, 2023
good very very good but morning restaurant water is dirty and dish is , too
Response from Property: Dear Sir/Madam , We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our restaurant left a positive impression on you. We look forward to seeing you again among us. Yours very truly, Tan Thi Hong Director Of Operation
aejin82
Deluxe King Bed With Balcony
Stayed in Mar 2023
Family
7 review
4.2/5
Very Good
Posted on Apr 16, 2023
It was my first time stay. We stayed 4night with 14monrh old baby. It would be nicer if they have a baby pool but they have kids club which my baby love to spend time there. Service was good everyone was very friendly. I love to back again to stay there.
Response from Property: Dear Sir/Madam, Thank you for your kind review, We are delighted to read that you had a wonderful experience during your stay at Vinpearl Resort and Spa Hoi An. We enjoyed reading your compliments about our employees, who can go extra mile to create an amazing experience to you and your family. We hope to be able to welcome you back in the near future . Sincerely, Tan Hong(Ms) Director Of Operation
Guest User
Deluxe Ocean View King Bed With Balcony
Stayed in Jun 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jul 29, 2024
Amazing!!!
Response from Property: Dear valued guest,Thank you so much for staying with us and leaving a wonderful review.On behalf of our brilliant team, we would like to express our sincere gratitude for choosing our resort. We truly appreciate your feedback and are delighted to know that you had a memorable stay. We look forward to welcoming you back soon.Best regards,Renaissance Hoi An Resort & Spa Team
WayLu
4 Bedroom Villa Ocean
Stayed in Sep 2024
Travel with friends
5 review
1.0/5
Posted on Oct 8, 2024
The food waste collected is just thrown at the door of the room! What a high level of service. I will definitely not go there again. Is this the kind of service Marriott provides? This is Worst villa I have ever stayed in
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Response from Property: Dear WayLu,Thank you for your feedback. We truly regret the negative experience you encountered during your stay. Your concerns, especially regarding the cleanliness and service, have been brought to the attention of our management team, and we are taking immediate steps to rectify these issues.We appreciate your comments and hope to have the opportunity to welcome you back in the future with an improved and more pleasant stay.Best regards,Renaissance Hoi An Resort & Spa Team
Guest User
Deluxe Ocean View King Bed With Balcony
Stayed in Oct 2024
Family
1 review
3.2/5
Posted on Jan 15, 2025
Check-in was delayed by two hours due to a problem
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Response from Property: Dear valued customer,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the delayed check-in. Your experience does not reflect the high standards we strive to maintain, and we will be reviewing this with our team to ensure such issues are addressed.We truly appreciate your patience and understanding, and we hope that the rest of your stay was enjoyable. Should you give us another opportunity, we will ensure your next experience with us is seamless and memorable.Safe travels, and we hope to welcome you back in the future!Best regards,Renaissance Hoi An Resort & Spa Team
딘아헝두
Three Bedroom Villa
Stayed in Aug 2023
Family
3 review
4.5/5
Great
Posted on Sep 30, 2023
Since I was going on a family trip, I looked into resorts. Every time I opened my eyes in the morning, I was happy with the scenery outside. The staff were friendly and the breakfast wasn't bad as it had Korean food. However, since taxi drivers are very confused with Vinpearl Resort Danang branch, it would be more accurate to capture the hotel address and send it a photo when requesting a massage shop or pick-and-drop... The drivers dropped me off incorrectly twice, so I spent a lot of time going back and forth. It took... Next time I come with friends or my boyfriend, I think it would be better to stay in Da Nang. It's located a bit further inside Hoi An, so ordering Grab or delivery food costs a lot of money, and there aren't many restaurants nearby... Nevertheless, if I visit Da Nang again with my family, I think I will visit this resort without hesitation :-)
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6/15
Response from Property: Dear Sir/Madam, Xin chào! We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl Resort & Spa Hoi An. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction and we hope to welcome you and your family once again in near future. Best regards, Tan Thi Hong Director Of Operation
하은희
Deluxe King Bed With Balcony
Stayed in Aug 2023
Couples
1 review
3.0/5
Posted on Sep 4, 2023
Because the location was far away, I almost always took Grab!! The swimming pool was large and nice, but I felt like it was a good place to visit.
Original TextTranslated by Google
Response from Property: Dear Sir/Madam , We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our swimming pool left a positive impression on you. We look forward to seeing you again among us. Yours very truly, Tan Thi Hong Director Of Operation
Guest User
Deluxe King Bed With Balcony
Stayed in Jan 2024
Travel with friends
13 review
4.7/5
Amazing
Posted on Feb 29, 2024
The breakfast is rich in variety and delicious. It can be eaten from 6 o'clock to 11 o'clock. It is very suitable for relaxing on vacation. There is also a shuttle bus to and from the city. The staff is friendly and the room has a balcony where you can sit and watch the sea view.
Original TextTranslated by Google
Response from Property: Dear valued guest,Thank you for your wonderful review! We're so pleased to hear that you enjoyed our diverse breakfast offerings and the flexibility of having it from 6 AM to 11 AM, perfect for a relaxing holiday. We're also happy that you appreciated our shuttle service to the city center, as well as the friendly service from our team. It's great to know that you enjoyed the sea view from your room's balcony. We look forward to welcoming you back soon!Best regards,Renaissance Hoi An Resort & Spa Team
수영
Deluxe Twin Bed With Balcony
Stayed in Jul 2023
Family
3 review
5.0/5
Outstanding
Posted on Aug 9, 2023
Hoi An Vinpearl Sea Swimming Pool Breakfast was so delicious. Another Vinpearl next time i want to visit
Original TextTranslated by Google
Response from Property: Dear Sir/Madam,Xin chào!We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl Resort & Spa Hoi An. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction and we hope to welcome you and your family once again in near future. Best regards, Tan Thi HongDirector Of Operation
harry****
Deluxe Twin Bed With Balcony
Stayed in Aug 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Sep 4, 2023
I like it because it’s clean and pretty.
Original TextTranslated by Google
Response from Property: Dear Sir/Madam, Xin chào! We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl Resort & Spa Hoi An. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction and we hope to welcome you and your family once again in near future. Best regards, Tan Thi Hong Director Of Operation
Guest User
Three Bedroom Villa
Stayed in Aug 2023
Family
1 review
3.7/5
Posted on Oct 16, 2023
I used a 3-room pool villa. Each room was connected so it was nice to relax with the family. The hot water worked very well on the first floor, but the hot water did not work on the second floor. The condition of the accommodation was good, but due to its natural nature, there may be some bugs. The public swimming pool is the best. It's so big! I think it's over 50 meters.
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Response from Property: Dear Sir/Madam,Many thanks for taking the time to share details of your recent experience with us on Trip.com!On behalf of the Renaissance community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa