Zazz Urban Ho Chi Minh Reviews

Response from Property: Dear Valued Guest,Thank you for sharing your experience at ZAZZ Urban Ho Chi Minh.We’re glad to hear that you found the room perfect for solo travelers and appreciated the friendliness and helpfulness of our staff.We sincerely apologize for the dust in the room upon your arrival — this is not the standard we strive to maintain, and we have addressed it with our housekeeping team to prevent future occurrences.Thank you once again for your valuable feedback.We look forward to welcoming you again, and we will continue to provide excellent service!Warm regards,ZAZZ Urban Ho Chi Minh

Response from Property: Dear Valued Guest,Thank you for choosing to stay at Zazz Urban HCM and for sharing your feedback.We're glad to hear that you appreciated our convenient location in District 5 and found our staff helpful and polite.We regret to hear that the credit card facilities in the area did not fully meet your expectations.Your comments are valuable and will be shared with the team as we continue to improve our guest experience.We hope to have the opportunity to welcome you again in the future.Best regards,Zazz Urban HCM Team.

Response from Property: Dear Valued Guest,Thank you for sharing your thoughtful and detailed feedback about your recent stay at ZAZZ Urban Ho Chi Minh.We are thrilled to hear that you enjoyed the welcoming ambiance, stylish décor, and the comfort of your room, as well as the service provided by our attentive team.It’s also great to know that the view, gym, pool, and breakfast all contributed to your positive experience.We appreciate your suggestions regarding the variety of hot breakfast items and the Wi-Fi speed.Please rest assured that we have shared your comments with the relevant departments to review and improve these areas.Your recommendation truly means a lot to us.We look forward to welcoming you back and providing an even better stay next time!Warm regards,ZAZZ Urban Ho Chi Minh

Response from Property: Dear Valued Guest,Thank you for your feedback. We’re glad to know you had a positive experience.We hope to welcome you again soon!Best regards,Zazz Urban Ho Chi Minh Team.

Response from Property: Dear Valued Guest,Thank you so much for your kind words and glowing recommendation!We’re truly delighted to hear that you enjoyed your stay with us and found great value in what Zazz Urban HCM Hotel offers. It’s wonderful to know that our facilities, including the gym, rooftop pool, and café, added to your experience — and that our reception team made you feel welcome and well cared for.Your compliments on the comfort of our beds and cleanliness of the rooms mean a lot to us. We hope to have the pleasure of welcoming you back again soon!Warm regards,Zazz Urban HCM Hotel

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your stay at Zazz Urban HCM. We truly appreciate your comments, both positive and constructive.We’re glad to hear that our security guard made a positive impression during your visit, and we will be sure to share your kind words with him — it means a lot to the team.We sincerely apologize for the inconvenience caused by the bathroom layout and the condition of the complimentary water. Your feedback regarding room design, pricing, and the in-room item list has been noted and will be shared with the relevant departments for review and improvement.Regarding the passport deposit, we understand your concern. While local regulations allow hotels to hold identification in lieu of a cash deposit in some cases, we acknowledge that this may have made you feel uncomfortable, and we’ll work to ensure that our procedures are clearly communicated and respectful of guest preferences.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future with an improved experience.Best regards,Zazz Urban HCM Team

Response from Property: Dear Valued Guest,Thank you for choosing to stay at Zazz Urban HCM and for taking the time to share your feedback.We’re glad to hear that you found the room clean and cozy, and we truly appreciate your recommendation.We’re sorry to hear that the room size did not fully meet your expectations.Your comments are valuable and will be taken into consideration as we continue working to improve the guest experience.We hope to have the pleasure of welcoming you again in the future.Best regards,Zazz Urban HCM Team.

Response from Property: Dear Valued Guest,Thank you for choosing to stay at Zazz Urban HCM Hotel and for sharing your feedback.We're glad to hear that you enjoyed our convenient location and found the breakfast satisfactory.Your support means a lot to us, and we look forward to welcoming you back in the future for an even more enjoyable stay.Warm regards,Zazz Urban HCM Hotel

Response from Property: Dear Valued Guest,Thank you so much for your kind words and for choosing to stay at Zazz Urban HCM!We're thrilled to hear that you found the hotel easy to locate and enjoyed the amenities, attentive service, and the vibrant neighborhood.It means a lot to know you had a great stay and that you'd return again — we truly look forward to welcoming you back soon!Warm regards,Zazz Urban HCM Team

Response from Property: Dear Valued Guest,Thank you for sharing your experience at Zazz Urban HCM. We’re happy to hear that you enjoyed our convenient location and the great coffee spots nearby!Regarding the deposit, kindly note that it is a standard hotel policy to ensure a smooth and secure stay for all our guests. We appreciate your understanding.We’re also grateful for your feedback on breakfast, and we’ll take it into consideration as we continue to improve our offerings.Looking forward to welcoming you again in the future!Warm regards,Zazz Urban HCM Team

Response from Property: Dear Valued Guest,Thank you very much for choosing to stay with us and for your kind feedback.We're delighted to hear that you found our hotel clean and our staff friendly and helpful.Your satisfaction is our greatest motivation.We look forward to welcoming you back in the future.Best regards,Zazz Urban Ho Chi Minh Team.

Response from Property: Dear Valued Guest,Thank you very much for staying at Zazz Urban HCM Hotel and for sharing your feedback with us.We’re delighted to know you enjoyed the cleanliness and comfort of your room, the friendliness of our staff, as well as the pool and breakfast offerings.Regarding the cash deposit, we kindly inform you that it is a standard and mandatory policy at our hotel, implemented to ensure a smooth and secure experience for all guests. For those who prefer not to leave a cash deposit, the option of temporarily holding a passport is also available as a common practice in many hotels across the region.We truly appreciate your understanding, and we hope to welcome you back soon for another pleasant stay in Ho Chi Minh City.Warm regards,Zazz Urban HCM Hotel

Response from Property: Dear Valued Guest,Warmest greetings from ZAZZ Urban Ho Chi Minh Hotel!Thank you so much for your enthusiastic and kind feedback. We are thrilled to hear that you enjoyed our service, the cleanliness and modern design of our rooms, as well as our convenient location.Your words truly motivate our team to keep delivering excellent service. We look forward to welcoming you back for another “good good good” stay in the near future!Warm regards,ZAZZ Urban Ho Chi Minh Hotel

Response from Property: Dear Valued Guest,Thank you for your continued trust in Zazz Urban Ho Chi Minh and for sharing your kind feedback!We are delighted to hear that you enjoyed your second stay with us and that we were able to accommodate your request for a room with a window facing the front of the hotel. We always strive to meet the needs of our guests, and it’s wonderful to know that you appreciated the clean, modern decor and amenities like our swimming pool.We look forward to welcoming you back again in the future and providing you with another excellent stay!Warm regards,Zazz Urban Ho Chi Minh