The Galleria Residence

The Galleria Residence Reviews

The Galleria Residence

20 Nguyen Thien Thanh street, Thủ Đức, Ho Chi Minh City, VietnamSee Hotel Details
The Galleria Residence
The Galleria ResidenceThe Galleria ResidenceThe Galleria Residence
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1 night

Guest Reviews

5.6/10
6 review
Verified reviews
Location6.3
Amenities5.4
Service4.3
Cleanliness6.3
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All reviews(6)
Positive reviews(3)
Reviews with photos/video(3)
Negative reviews(3)
Guest User
One-Bedroom Apartment
Stayed in Aug 2024
Couple
14 review
9.5/10
Amazing
Posted on Sep 26, 2024
Good 😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀
Response from Property: Thank you so much for your wonderful review! We are delighted to hear that you enjoyed the convenient location and cleanliness of our apartment. We always strive to provide the best experience for our guests and look forward to welcoming you back on your next stay!
Bian9036
One-Bedroom Apartment
Stayed in Sep 2024
Couple
36 review
5.7/10
Posted on Oct 4, 2024
The facilities around the hotel are quite complete. There is a supermarket for shopping and taxis are also convenient. The facilities in the room are relatively average. The TV is small and does not match the promotional pictures. If you want to order takeout, you need to go downstairs to get it. The hotel's service is very poor. We asked the merchant for a rice cooker on the night we checked in. The merchant said it would be delivered shortly, but it didn't come until the afternoon of the next day.
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Response from Property: Thank you for taking the time to share your feedback. We sincerely apologize for the experience that did not meet your expectations during your stay. Our team is committed to listening and improving to better serve our guests. We will take your comments seriously and address the issues promptly. We hope to have the opportunity to welcome you back in the future with an improved service that exceeds expectations.
Anonymous User
One-Bedroom Apartment
Stayed in Aug 2024
Couple
1 review
8.0/10
Very Good
Posted on Sep 25, 2024
The person in charge is so incapable of doing things
Original TextTranslated by Google
Response from Property: Thank you for taking the time to share your feedback. We sincerely apologize for the experience that did not meet your expectations during your stay. Our team is committed to listening and improving to better serve our guests. We will take your comments seriously and address the issues promptly. We hope to have the opportunity to welcome you back in the future with an improved service that exceeds expectations.
Guest User
One-Bedroom Apartment
Stayed in Feb 2025
Business traveler
6 review
2.0/10
Posted on Mar 7, 2025
酒店根本不是正規的酒店,是藏在居民樓裏的名宿,所以前台也沒有,電話給前台説派人來接,半天也沒來人。再電話前台連電話也不接!然後公寓樓保安也不讓我們進,衹能在外面曬太陽,然後我要求退酒店的時候酒店居然拒絕退款!第一次見識這麼垃圾的酒店。如果酒店不是正規酒店而是名宿這種情況,那應該明確標記這是名宿,如何找到酒店也應該明確標記,這根本是欺騙消費者的行為!
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Response from Property: We’re truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience. We appreciate your feedback and will work to improve. We hope to have the opportunity to serve you better in the future!
Guest User
Two-Bedroom Apartment
Stayed in Aug 2024
Other
7 review
10/10
Outstanding
Posted on Oct 1, 2024
如果是2個朋友一起來胡志明玩耍,定這個,你想要的都能滿足。比住酒店方便。周邊有小夜市。
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Response from Property: Thank you so much for your wonderful review! We are delighted to hear that you enjoyed the convenient location and cleanliness of our apartment. We always strive to provide the best experience for our guests and look forward to welcoming you back on your next stay!
Guest User
Two-Bedroom Apartment
Stayed in Oct 2024
Family
5 review
1.2/10
Posted on Nov 16, 2024
Dirty, messy, poor, poor service, can't contact the hotel, the equipment is very old, there are all kinds of small bugs inside, the bed is very dirty
Original TextTranslated by Google
Response from Property: Thank you for taking the time to share your feedback. We sincerely apologize for the experience that did not meet your expectations during your stay. Our team is committed to listening and improving to better serve our guests. We will take your comments seriously and address the issues promptly. We hope to have the opportunity to welcome you back in the future with an improved service that exceeds expectations.