Leonardo Hotel and Conference Venue Hinckley Island Reviews

Ground floor rooms face to a wall so basically you have no view at all. We found two giant spiders. Limited option in the breakfast and once they ran out, they didn’t bring more. Not bad but not too good either.

Good breakfast and friendly reception. A bit stuffy in the room in this heatwave

I had a pleasant stay here with my family. We stayed for pleasure/business off-base, and from the moment we arrived, the reception to the domestic has been brilliant and helpful. The room was clean, and the beds were very comfortable. Leisure facilities and areas were all clean and tidy, very appealing. Leonardo Hotel taught of everything, so you can pack light, all necessities were provided and in vast quantity, Thank you, Leonardo! The centre of the stairway also gives a cruise ship vibes (I will add pics), which I thought was brilliant, and have I mentioned the breakfast. Now, this is the first hotel I've been to where i see they offered takeaway supplies (containers, tea cups) for people on the go, SPLENDID IDEA, and the breakfast was lovely. The overall aspect for me was the ambience, which flows through the entire property. Every room you enter gives that tranquil feeling, from the low lighting to the smooth melody, it makes breakfast feel like I'm in a 6* restaurant. I recommend this place for anyone, it is also great for kids, my kids (1, 16, 9) enjoyed it, especially the pool. I will definitely come back!!!

Very clean and relaxing stay - thoroughly recommend! Breakfast lots of choice although no hash browns!

Hotel was lovely. We stayed here and headed into Alton towers which was just an hour from hotel. Local village pubs in burbage were nice. Hotel was clean. Hotel bar was great and resturant was also very nice.

Excellent Hotel, great location, swimming and spa were excellent. Excellent Hotel layout and facilities. Room size and amenities were great.

I booked to stay here with my friends and we had the best time. We would stay here again.

Clean and tidy hotel. Friendly staff always happy to help. Would stop here again.

Lovely hotel, but pool only open to children at certain times.

Lovely hotel. Was upgraded on arrival and breakfast was lovely.

Good stay. Room was large and swimming pool and hot tub were heated.

Always nice clean and friendly staff

The front desk staff provided the worst service I have ever experienced, exhibiting an unprofessional and rude attitude. Upon entering my room, we were shocked to find it infested with numerous spiders. The shower gel bottle was completely empty when we were given the room. It then took the housekeeping staff over 40 minutes to bring a replacement after we called to request. Remember book the pool in advance, however the pool area is not very clean. This hotel is poorly managed and is failing to maintain basic standards of customer service and cleanliness.

Poor front desk customer service. The room is not available for the designated check in time. The front desk lady is very impolite, without any smile and told us that we need to wait for over an hour or 5 hours for the check in as the room is first come first service basis even we paid already. We waited for an no air lobby, asking for room every 5 minutes and waited over hours for the room without any “ sorry or “ thank you”.