Gena Hotel Reviews

Response from Property: Dear distinguished guest, hello! Thank you very much for your praise of our hotel. Xiaoge is so happy and welcomes you to come again. The characteristics of Xiaogejia are high quality, low price, hygienic and clean! Express check-out without deposit, free parking, and warm service like entertaining relatives and friends. The rooms are equipped with dental kits, drinking water, kettle, shower gel and other daily necessities. Dozens of convenience items such as beard shavers, dental floss, hair gel, sunscreen, masks, facial cleansers, cotton swab external medicine kits, scissors, nail clippers, etc. are provided in the lobby. Breakfast is provided. If you need breakfast, you can book breakfast rate. If you don't need breakfast, you can book no breakfast rate for a better price! Breakfast is free for children under 1.3m. There are more than 10 kinds of simple Chinese buffet for breakfast, including eggs, porridge, noodles, siu mai, dumplings, etc. Within a 3-8 minute walk from the hotel, there are many supermarkets, Heshan Plaza shopping mall, Cantonese restaurants for morning tea (Pingcheng Restaurant, Sihai Jinpin) McDonald's, Starbucks, Café de Coral, Zhen Kung Fu, Shaanxi Noodle House, Guizhou Mutton Noodles, Northeast Dumplings, anchovies with pickled vegetables, Hainanese chicken rice, Zhenxiang's signature griddle-pot bullfrog, Hunan cuisine restaurants, Xinjiang mutton skewers and barbecue, Sanming Medical Pharmacy, community hospitals, gas stations, stores, cinemas, bookstores, etc. There is a free self-service laundry room on the fourth floor of the hotel, and free parking for in-house guests in the hotel's private parking lot. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey!

Response from Property: Dear distinguished guest, hello! Thank you very much for your praise of our hotel. Xiaoge is so happy and welcomes you to come again. The characteristics of Xiaogejia are high quality, low price, hygienic and clean! Express check-out without deposit, free parking, and warm service like entertaining relatives and friends. The rooms are equipped with dental kits, drinking water, kettle, shower gel and other daily necessities. Dozens of convenience items such as beard shavers, dental floss, hair gel, sunscreen, masks, facial cleansers, cotton swab external medicine kits, scissors, nail clippers, etc. are provided in the lobby. Breakfast is provided. If you need breakfast, you can book breakfast rate. If you don't need breakfast, you can book no breakfast rate for a better price! Breakfast is free for children under 1.3m. There are more than 10 kinds of simple Chinese buffet for breakfast, including eggs, porridge, noodles, siu mai, dumplings, etc. Within a 3-8 minute walk from the hotel, there are many supermarkets, Heshan Plaza shopping mall, Cantonese restaurants for morning tea (Pingcheng Restaurant, Sihai Jinpin) McDonald's, Starbucks, Café de Coral, Zhen Kung Fu, Shaanxi Noodle House, Guizhou Mutton Noodles, Northeast Dumplings, anchovies with pickled vegetables, Hainanese chicken rice, Zhenxiang's signature griddle-pot bullfrog, Hunan cuisine restaurants, Xinjiang mutton skewers and barbecue, Sanming Medical Pharmacy, community hospitals, gas stations, stores, cinemas, bookstores, etc. There is a free self-service laundry room on the fourth floor of the hotel, and free parking for in-house guests in the hotel's private parking lot. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey!

Response from Property: Dear distinguished guest, hello! Thank you very much for your praise of Xiaoge. I am so touched. You are welcome to come often. The characteristics of Xiaogejia are high quality, low price, hygienic and clean! Express check-out without deposit, free parking, and warm service like entertaining relatives and friends. The rooms are equipped with dental kits, drinking water, kettle, shower gel and other daily necessities. Dozens of convenience items such as beard shavers, dental floss, hair gel, sunscreen, masks, facial cleansers, cotton swab external medicine kits, scissors, nail clippers, etc. are provided in the lobby. Breakfast is provided. If you need breakfast, you can book breakfast rate. If you don't need breakfast, you can book no breakfast rate for a better price! Breakfast is free for children under 1.3m. There are more than 10 kinds of simple Chinese buffet for breakfast, including eggs, porridge, noodles, siu mai, dumplings, etc. Within a 3-8 minute walk from the hotel, there are many supermarkets, Heshan Plaza shopping mall, Cantonese restaurants for morning tea (Pingcheng Restaurant, Sihai Jinpin) McDonald's, Starbucks, Café de Coral, Zhen Kung Fu, Shaanxi Noodle House, Guizhou Mutton Noodles, Northeast Dumplings, anchovies with pickled vegetables, Hainanese chicken rice, Zhenxiang's signature griddle-pot bullfrog, Hunan cuisine restaurants, Xinjiang mutton skewers and barbecue, Sanming Medical Pharmacy, community hospitals, gas stations, stores, cinemas, bookstores, etc. There is a free self-service laundry room on the fourth floor of the hotel, and free parking for in-house guests in the hotel's private parking lot. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey!

Response from Property: Dear distinguished guest, hello! Thank you very much for your favorable comments about our hotel. We welcome you to come again. The characteristics of Xiaogejia are high quality, low price, hygienic and clean! Express check-out without deposit, free parking, and warm service like entertaining relatives and friends. The rooms are equipped with dental kits, drinking water, kettle, shower gel and other daily necessities. Dozens of convenience items such as beard shavers, dental floss, hair gel, sunscreen, masks, facial cleansers, cotton swab external medicine kits, scissors, nail clippers, etc. are provided in the lobby. Breakfast is provided. If you need breakfast, you can book breakfast rate. If you don't need breakfast, you can book no breakfast rate for a better price! Breakfast is free for children under 1.3m. There are more than 10 kinds of simple Chinese buffet for breakfast, including eggs, porridge, noodles, siu mai, dumplings, etc. Within a 3-8 minute walk from the hotel, there are many supermarkets, Heshan Plaza shopping mall, Cantonese restaurants for morning tea (Pingcheng Restaurant, Sihai Jinpin) McDonald's, Starbucks, Café de Coral, Zhen Kung Fu, Shaanxi Noodle House, Guizhou Mutton Noodles, Northeast Dumplings, anchovies with pickled vegetables, Hainanese chicken rice, Zhenxiang's signature griddle-pot bullfrog, Hunan cuisine restaurants, Xinjiang mutton skewers and barbecue, Sanming Medical Pharmacy, community hospitals, gas stations, stores, cinemas, bookstores, etc. There is a free self-service laundry room on the fourth floor of the hotel, and free parking for in-house guests in the hotel's private parking lot. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey!

Response from Property: Dear distinguished guest, hello! Thank you very much for your favorable comments about our hotel. We welcome you to come again. The accompanying picture is not a photo of Xiaoge’s home￣□￣｜｜The characteristics of Xiaoge’s home are high quality, low price, hygienic and clean! Express check-out without deposit, free parking, and warm service like entertaining relatives and friends. The rooms are equipped with dental kits, drinking water, kettle, shower gel and other daily necessities. Dozens of convenience items such as beard shavers, dental floss, hair gel, sunscreen, masks, facial cleansers, cotton swab external medicine kits, scissors, nail clippers, etc. are provided in the lobby. Breakfast is provided. If you need breakfast, you can book breakfast rate. If you don't need breakfast, you can book no breakfast rate for a better price! Breakfast is free for children under 1.3m. There are more than 10 kinds of simple Chinese buffet for breakfast, including eggs, porridge, noodles, siu mai, dumplings, etc. Within a 3-8 minute walk from the hotel, there are many supermarkets, Heshan Plaza shopping mall, Cantonese restaurants for morning tea (Pingcheng Restaurant, Sihai Jinpin) McDonald's, Starbucks, Café de Coral, Zhen Kung Fu, Shaanxi Noodle House, Guizhou Mutton Noodles, Northeast Dumplings, anchovies with pickled vegetables, Hainanese chicken rice, Zhenxiang's signature griddle-pot bullfrog, Hunan cuisine restaurants, Xinjiang mutton skewers and barbecue, Sanming Medical Pharmacy, community hospitals, gas stations, stores, cinemas, bookstores, etc. There is a free self-service laundry room on the fourth floor of the hotel, and free parking for in-house guests in the hotel's private parking lot. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey!

Response from Property: Dear distinguished guest, hello! Thank you very much for your affirmation and praise of Xiaogejia. Xiaogejia was just renovated last year and opened less than a year ago. It features high quality, low price, and is hygienic and clean! Express check-out without deposit, free parking, and warm service like entertaining relatives and friends. But the room area is not as big as 35 square meters, the basic room types are around 18-23 square meters. Therefore, the supporting facilities of Xiaogejia are more value-added. The guest rooms are equipped with dental sets, drinking water, kettle, shower gel and other daily necessities. There are free shavers, dental floss, hair gel, sunscreen, masks, facial cleansers, cotton swab external medicine kits, scissors, nail clippers and dozens of other convenience items available in the lobby. Breakfast is provided. If you need breakfast, you can book breakfast rate. If you don't need breakfast, you can book no breakfast rate for a better price! Breakfast is free for children under 1.3m. There are more than 10 kinds of simple Chinese buffet for breakfast, including eggs, porridge, noodles, siu mai, dumplings, etc. Within a 3-8 minute walk from the hotel, there are many supermarkets, Heshan Plaza shopping mall, Cantonese restaurants for morning tea (Pingcheng Restaurant, Sihai Jinpin) McDonald's, Starbucks, Café de Coral, Zhen Kung Fu, Shaanxi Noodle House, Guizhou Mutton Noodles, Northeast Dumplings, anchovies with pickled vegetables, Hainanese chicken rice, Zhenxiang's signature griddle-pot bullfrog, Hunan cuisine restaurants, Xinjiang mutton skewers and barbecue, Sanming Medical Pharmacy, community hospitals, gas stations, stores, cinemas, bookstores, etc. There is a free self-service laundry room on the fourth floor of the hotel, and the hotel's private parking lot is free for in-house guests (as it has been full every day recently, parking spaces are really tight, first come, first served). There are municipal parking spaces within a 10-meter walk of the hotel. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey!

Response from Property: Dear Mr. Mai, hello! Xiaoge can understand that you incur a parking fee of 15 yuan due to mistakenly entering the Junjingwan commercial parking lot behind the hotel, and will give you a negative review in retaliation! If, as you said, there were tissues in the toilet and hair on the bed, wouldn't you ask to check out and change rooms? Will you continue to stay here, and will you still say that the mattress is as hard as a hard bed? Dear readers, could you please climb up the stairs and take a look at the reviews from many previous guests who said that Xiaoge’s mattresses are very comfortable, with moderate firmness and softness. Are you telling other guests to lie? Mr. Mai, when you arrived at the store around 22:00 on the 19th, the parking space at Xiaoge's house was really tight, with only one parking space left in the back alley. The security guard reminded you that the Junjingwan Commercial Parking Lot is a paid parking lot, but you still insisted on parking. We have clear notices on the website in the hotel front lobby and at the entrance of Junjingwan Commercial Parking Lot stating that Junjingwan Commercial Parking Lot behind the hotel is a paid parking lot! Then you called Ctrip customer service multiple times and the hotel via WeChat (all of which have recorded chat records to prove whether Xiaoge lied). Xiaoge promised to send you breakfast next time, but you refused to give up. After learning that the security guard resigned because of this, I was upset and insulted the front desk. From 9:30 am to 15:30 pm, I have been harassing and insulting many times. In the WeChat chat history, there is a clear direction that if I don’t give 15 yuan, I will give a negative review. Negative review Blackmail. Xiaoge really couldn't bear it. After communicating with Ctrip customer service, they can give you the 15 yuan parking fee. I hope you won't leave negative reviews. Judging from the fact that you have used the Ctrip platform to communicate with Xiaoge by phone many times (with recordings) Xiaoge knows you well. Young people in 1989 knew Ctrip’s review rules very well! Xiaoge really can't afford to offend you, so I'll give you 15 yuan for accepting your bad luck. Please witness it with Ctrip. But you don’t believe Ctrip’s guarantee commitment. Just now, Xiaoge also checked that you deleted Xiaoge's WeChat friend. You deleted it, but the chat history is still there. Xiaoge is really helpless, nothing you can do can relieve your anger. I'm very sorry. Xiaoge's house price is over 100 yuan, and it comes with free parking. It also reminds you that other parking lots charge fees, ε= (´ο｀*))) alas. Municipal parking spaces on the street are free at night, but you still want to park in the underground parking lot. I'm very sorry Mr. Mai. Xiaoge will not appeal to Ctrip for this negative review. Xiaoge has all the chat records and phone recordings with you to prove it. Ctrip customer service also has the reports and recordings that were processed at that time. The appeal can be successful, but Xiaoge cannot No complaints, let you relieve your anger! If you still don't feel relieved, you can come over to the hotel and beat Xiao Ge! Just to relieve your anger!

Response from Property: Dear distinguished guest, hello! I'm very sorry that auntie was cleaning and talking loudly, which affected your rest. I'm sorry. Xiaoge has reported this issue to the room manager and will highlight this issue at regular meetings to prevent this from happening again. The guest room aunt goes to work at 8 o'clock and gets off work at 16 o'clock. The management has always asked the front desk and guest rooms not to use the intercom to check out before 9 o'clock, and can only use the WeChat employee group to check out. In the morning, ask the housekeeping aunt to quietly prepare for the cleaning work. There may be some aunts who didn't pay attention to the time. I'm very sorry that it affected you. You can call the front desk at that time. Xiaoge's 24-hour front desk service will report it to the guest room aunt in time and let her pay attention. Xiaogejia is also gradually updating and replacing new door sound insulation strips. There is a free self-service laundry room on the fourth floor of Xiaogejia, and the private parking lot is free for residents. I wish you a pleasant journey!

Response from Property: Dear guest, hello: We are deeply sorry for the problem in your review, and we hope you can recover as soon as possible. Any hotel bed and mattress are not fixed together, so the housekeeping service lady can change the bedding and consumables for each guest when making a room. You have never reported this problem to any of our service staff during the time you were in the store or when you checked out. If you report this problem while you are in the store or when you check out, whether it is our problem or not, we will immediately deal with it. You solve the problem. We only found out about this when we received a call from Ctrip customer service at around 15:00, 4-5 hours after you checked out at 10:07. As soon as we received the call from Ctrip, our owner, the on-duty store manager, and the housekeeping manager immediately went upstairs to check the room you stayed in. There was no trace on the corner of the bed. Our hotel has purchased hotel customer insurance for all guests staying in the hotel. If the guests have any problems at the hotel, the insurance company will pay the claims for the guests. We will actively respond to the compensation requests made by you and Ctrip, whether it is a hotel problem or not, and promise to send you cash coupons. But it didn't meet your expectations. Please forgive me. I hope you can also rationally judge whether the problem is caused by the hotel. If it is caused by a hotel problem, the hotel is willing to take responsibility for solving the problem. I wish you a happy life and look forward to your visit again!

Response from Property: Dear guests, hello! Thank you for your pertinent opinions. We sincerely apologize and regret for your unpleasant experience during your stay last year. On New Year's Day this year, we have replaced the hotel management and operation team. The new team will receive every guest with new and sincere services. We also noticed that you mentioned in your comments about issues such as carpets, hygiene, masks, etc. The new management team has very strict requirements in terms of hygiene, linen cleaning, etc., and the guest rooms are inspected twice a day. All linens are rebranded, and the washing factory selected is also a regular high-temperature sterilization factory with ISO quality certification. We attach great importance to every guest's opinion and have been working hard to ensure that all guests enjoy a satisfactory stay at our hotel. Looking forward to your visit again!

Response from Property: 尊敬的貴賓，您好！非常感謝您對我們酒店的好評，歡迎您常來哦！小格的房價經濟實惠很香！小格今年年初採購了新的床品，全部是按星級酒店的標準100%純棉的，洗滌廠也是高温消毒有質量認證的正規洗滌廠！小格特點：性價比高，物美價廉，衞生乾淨！快速辦理入住，免按金快速退房，免費停車，熱情服務。客房內配有牙具，飲用水、燒水壺，沐浴液等等日用品。大堂前台有須刨，牙線，髮膠，防曬露，口罩，洗面奶，潤膚乳，花露水，棉簽外用葯箱，剪刀，指甲刀，暖寶寶，卸粧油等幾十種便民物品提供。有早餐供應，需要可訂有早餐房價，不要早餐無早房價更優惠！早餐1.3m以下小朋友都是免費的。早餐簡單中式自助餐10餘種，有雞蛋 粥 粉 燒麥 餃子等。從酒店步行3-8分鐘之內有，好多多超市，鶴山廣場商場，喝早茶的粵菜酒樓（品成酒樓，四海金品）麥當勞，星巴克，大家樂，真功夫，陝西麪館，貴州羊肉粉，東北餃子，江魚兒酸菜魚，海南雞飯，臻享無招牌幹鍋牛蛙，湘菜館，新疆羊肉串燒烤，三明醫葯葯房，社區醫院，加油站，士多店，影院，書店等。酒店四樓有免費自助洗衣房，酒店私有停車場在住客人免費停車。再次感謝您對酒店的肯定，期待再次光臨，祝您旅途愉快！

Response from Property: 尊敬的貴賓，您好！非常感謝您對我們酒店的好評，歡迎您常來哦！小格的房價經濟實惠很香！小格今年年初採購了新的床品，全部是按星級酒店的標準100%純棉的，洗滌廠也是高温消毒有質量認證的正規洗滌廠！小格特點：性價比高，物美價廉，衞生乾淨！快速辦理入住，免按金快速退房，免費停車，熱情服務。客房內配有牙具，飲用水、燒水壺，沐浴液等等日用品。大堂前台有須刨，牙線，髮膠，防曬露，口罩，洗面奶，潤膚乳，花露水，棉簽外用葯箱，剪刀，指甲刀，暖寶寶，卸粧油等幾十種便民物品提供。有早餐供應，需要可訂有早餐房價，不要早餐無早房價更優惠！早餐1.3m以下小朋友都是免費的。早餐簡單中式自助餐10餘種，有雞蛋 粥 粉 燒麥 餃子等。從酒店步行3-8分鐘之內有，好多多超市，鶴山廣場商場，喝早茶的粵菜酒樓（品成酒樓，四海金品）麥當勞，星巴克，大家樂，真功夫，陝西麪館，貴州羊肉粉，東北餃子，江魚兒酸菜魚，海南雞飯，臻享無招牌幹鍋牛蛙，湘菜館，新疆羊肉串燒烤，三明醫葯葯房，社區醫院，加油站，士多店，影院，書店等。酒店四樓有免費自助洗衣房，酒店私有停車場在住客人免費停車。再次感謝您對酒店的肯定，期待再次光臨，祝您旅途愉快！

Response from Property: 尊敬的貴賓您好！不好意思，這幾天下雨蚊蟲較多，所以小格家剛安排了全部客房殺蟲，聘請專業消殺公司過來全部客房消殺，應該是剛消殺完，所以才有死蟲出來，如果是沒有消殺的，蟲子都是隱藏起來，黑天了才會出來覓食。您遇到這個情況，可以找前台客服或者客房阿姨會給您房間處理的。小格的房價經濟實惠很香！小格今年年初採購了新的床品，全部是按星級酒店的標準100%純棉的，洗滌廠也是高温消毒有質量認證的正規洗滌廠！小格特點：性價比高，物美價廉，衞生乾淨！快速辦理入住，免按金快速退房，免費停車，熱情服務。客房內配有牙具，飲用水、燒水壺，沐浴液等等日用品。大堂前台有須刨，牙線，髮膠，防曬露，口罩，洗面奶，潤膚乳，花露水，棉簽外用葯箱，剪刀，指甲刀，暖寶寶，卸粧油等幾十種便民物品提供。有早餐供應，需要可訂有早餐房價，不要早餐無早房價更優惠！早餐1.3m以下小朋友都是免費的。早餐簡單中式自助餐10餘種，有雞蛋 粥 粉 燒麥 餃子等。從酒店步行3-8分鐘之內有，好多多超市，鶴山廣場商場，喝早茶的粵菜酒樓（品成酒樓，四海金品）麥當勞，星巴克，大家樂，真功夫，陝西麪館，貴州羊肉粉，東北餃子，江魚兒酸菜魚，海南雞飯，臻享無招牌幹鍋牛蛙，湘菜館，新疆羊肉串燒烤，三明醫葯葯房，社區醫院，加油站，士多店，影院，書店等。酒店四樓有免費自助洗衣房，酒店私有停車場在住客人免費停車。再次感謝您對酒店的肯定，期待再次光臨，祝您旅途愉快！

Response from Property: 尊敬的貴賓，您好！非常感謝您選擇入住我們酒店，同時也誠懇地感謝您抽出時間反饋此次體驗。對於您在入住期間遇到的諸多不便，我們深感歉意，這與我們期望為客人提供的舒適體驗相差甚遠。關於您提到的衞生間設施問題，我們非常重視。目前沖淋房因建築結構限制暫時無法改造，但我們已立即對毛巾架缺失的情況進行反饋；此外，空調無法調節及噪音問題，維修團隊已全面檢修。您的反饋是我們改進的重要依據，未來會從設施巡檢、服務響應等環節加強管控。再次為此次不佳體驗向您道歉，期待能有機會重新為您提供優質服務。祝您生活愉快！