Shangmao Hotel

Shangmao Hotel Reviews

Shangmao Hotel

No.33 Tongjiang Road, Aihui District, Heihe, Heilongjiang, 164300, ChinaSee Hotel Details
Shangmao Hotel
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1 night

Guest Reviews

8.5/10
511 review
Verified reviews
Location8.7
Amenities8.4
Service8.5
Cleanliness8.5
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All reviews(511)
Positive reviews(457)
Reviews with photos/video(99)
Delicious breakfast(50)
Convenient parking(37)
Loved the view(20)
Tasty restaurant(19)
Convenient for shopping(18)
Friendly front desk staff(16)
Near shopping area(16)
Unclean carpet(13)
Negative reviews(54)
johnnyct
Queen Room With City View
Stayed in Oct 2023
Booked for others
44 review
9.0/10
Great
Posted on Nov 9, 2023
I heard that Russia is visa-free, so the elders in my family went all the way to Heihe for a day trip abroad 😂 After looking for a place to stay for a long time, they finally settled on the Traders Hotel. Let's get to the point. Although the hotel is listed as a four-star hotel, the hardware is a bit outdated, but the software and services are still good. The room is spacious and has a good view. The scenery outside the window is really northern. It has started to snow heavily in November. I heard from my family that on the first day I arrived at the hotel, the reserved room type was no longer available. After communicating with the hotel manager, I was later upgraded to a suite (Picture 5). The area is really big haha. I would also like to express my gratitude to the hotel. It’s me who is the elder in the family. The reservation was successfully resolved without even calling back, which indeed reflects the high level of hotel management. I have been trusting the Ctrip platform for many years. Whether I am going out alone or making reservations for my family, I never worry about unpleasant situations. This is very worry-free. I heard that the breakfast at the hotel is also good. There is a quite large supermarket on the first floor, so you can go shopping to relieve your boredom without leaving the hotel on a snowy day. Let me give you a positive recommendation when I get home. The actual photos look really worth recommending. It’s just that it’s not a good time to travel to Heihe. It’s too cold in winter😁
Original TextTranslated by Google
Response from Property: Thank you for your trust in choosing Traders Hotel. Heihe Traders Hotel has 231 guest rooms, including 1 presidential suite, 3 deluxe business suites, 13 deluxe suites, 29 deluxe double rooms, 6 deluxe single rooms, and 143 standard double rooms. rooms, 35 standard single rooms. The restaurant on the 19th floor has 150 seats and is the only revolving restaurant in Heihe City. Although the weather in Heihe is cold, Heihe Business will definitely keep you warm as long as you come to Heihe.
Binguanyou
2-bed Room With City View
Stayed in Sep 2023
Couples
380 review
6.5/10
Posted on Oct 29, 2023
Parking is convenient, and it is nice to enjoy the scenery outside the city, and there is a small window that can be opened. The prices in the supermarket downstairs are very reasonable and very good. The heating is strong and warm. The bathroom is separated from wet and dry areas, and the shower door is not very scientific. The dining environment on the 19th floor for breakfast is great. You can see Heilongjiang directly and the dishes are rich. Unfortunately, it was too cold when we went there at 8:00. I wanted to continue it for another day, but forget it, let’s not talk about it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your positive review of our hotel. We will continue to work hard and look forward to visiting you again. I wish you a pleasant journey.
Guest User
Queen Room With City View
Stayed in Nov 2023
Family
1 review
10.0/10
Outstanding
Posted on Jan 3, 2024
The revolving restaurant is very good, overlooking both sides of Heilongjiang.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay. welcome next time.
Guest User
2-bed Room With City View
Stayed in Sep 2023
Travel with friends
74 review
2.5/10
Posted on Oct 4, 2023
The service ability of the front desk staff is worrying. There are a lot of people checking in, especially checking out. It is very slow and cumbersome. The location is very good, the facilities are old and the hygiene is average. Please bring your own bath towels. The bath towels provided are probably old.
Original TextTranslated by Google
Response from Property: Thank you for staying at the Commercial Hotel and for providing us with your valuable comments. We have strengthened our business capabilities and have gradually replaced our equipment and facilities. We look forward to your visit again!
Guest User
Queen Room With City View
Stayed in Nov 2023
Solo travelers
20 review
8.5/10
Very Good
Posted on Jan 12, 2024
The revolving restaurant on the top floor is well worth a try
Original TextTranslated by Google
Response from Property: Thank you for coming. The restaurant on the 19th floor has 150 seats and is the only revolving restaurant in Heihe City. More friends are also welcome!
Anonymous User
2-bed Room With City View
Stayed in Oct 2023
Other
1 review
10.0/10
Outstanding
Posted on Nov 6, 2023
Clean, tidy, good service, good environment, complete facilities
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay. We will continue to work hard and look forward to your visit again. Have a pleasant journey!
Guest User
2-bed Room With City View
Stayed in Mar 2023
Business travelers
5 review
2.0/10
Posted on Apr 16, 2023
A very old hotel, the facilities are like those from the 1990s. The most ridiculous thing is that mobile phones do not accept the hotel's WIFI, indicating that the protocol is too old 😂
Original TextTranslated by Google
Response from Property: Thank you for your review. We will continue to improve the facilities and equipment. We look forward to your visit again.
Guest User
Business 2-bed Room
Stayed in Jul 2023
Travel with friends
11 review
5.5/10
Posted on Aug 20, 2023
Good location and good restaurant service
Original TextTranslated by Google
Response from Property: Thank you very much for your favorable review of our hotel and we look forward to your next visit
Guest User
Queen Room With City View
Stayed in Jun 2023
Other
4 review
5.5/10
Posted on Jul 22, 2023
The front desk staff is impatient
Original TextTranslated by Google
Response from Property: Thank you for your review. We must be strict with our service attitude. We apologize for bringing you a bad experience and look forward to your visit again.
Guest User
2-bed Room With City View
Stayed in Oct 2023
Business travelers
15 review
6.0/10
Posted on Jan 3, 2024
Not ideal, too old
Original TextTranslated by Google
Response from Property: Thank you for staying at the Traders Hotel and for providing us with valuable feedback. We will correct the shortcomings and look forward to your visit again.
Chaokeji
Queen Room With City View
Stayed in Sep 2023
Couples
9 review
10.0/10
Outstanding
Posted on Oct 21, 2023
Very nice hotel
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey
Guest User
Queen Room
Stayed in Apr 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on May 31, 2025
來黑河旅遊能住到這麼好的酒店簡直太感動了!酒店設施完善,乾淨衞生,服務人員也真的很貼心,態度也不錯,可以説有求必應了,在十九樓餐廳吃了早餐種類也很齊全有好幾十種,還有現煮的麪條!風景真的很美,來這裏拍照也不錯👍推薦大家來住!
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Response from Property: 【免費停車場】【閃退房】【旋轉餐廳】感謝您的五星好評!很高興我們的服務和環境能為您的旅程增添美好體驗。您提到的19樓餐廳早餐供應和景觀視野確實是我們用心打造的重點,團隊會繼續堅持現煮麪食等特色餐點的品質把控,也期待更多旅客能在這裏留下難忘的回憶。祝您今後出行一切順利!
Guest User
Queen Room With City View
Stayed in Mar 2025
Solo travelers
1 review
10.0/10
Outstanding
Posted on May 2, 2025
酒店服務熱情,衞生乾淨。酒店地址非常優越,就在界河邊,中國最大的紅旗,景色非常好,不得不提一下19樓旋轉餐廳,早餐精緻,全方位落地玻璃窗。視野無敵,可以一邊吃早餐一邊看俄羅斯街道。非常棒,下次還來
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Response from Property: 【免費健身房】【贈送伴手禮】【閃退房】尊敬的賓客您好!感謝您在百忙之中分享此次入住體驗,酒店始終致力於為賓客營造舒適温馨的入住環境,無論是貼心的團隊,潔凈的客房環境,還是精心準備的菜品,都是我們用心呈現的誠意之作,期待與您再次相遇,我們將以更優質的服務恭候您的到來,祝您生活愉快,萬事順遂!
Guest User
Queen Room
Stayed in Apr 2025
Solo travelers
2 review
10.0/10
Outstanding
Posted on Jun 2, 2025
酒店的房間很乾凈,窗户對面就是俄羅斯,而且不僅僅是房間的窗户,在19樓吃早餐也可以看見俄羅斯,最最最特別的是,健身房還有桌球提供,這個真是太驚喜了!
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Response from Property: 【免費健身房】【免費停車場】【免費洗衣房】感謝您的五星好評!很高興我們的環境和設施能得到您的認可,特別是窗外的俄羅斯景觀和健身房的桌球設備為您帶來了愉快的體驗。我們會繼續努力保持高標準的服務,期待您的再次光臨!
Guest User
Budget 2-bed Room
Stayed in Feb 2025
Business travelers
12 review
10.0/10
Outstanding
Posted on Mar 30, 2025
房間比較大,中規中矩的那種,衞浴設備比較老舊,看起來還乾淨,早餐不錯,菜品多,風景好,服務人員也挺熱情的
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Response from Property: 尊敬的客人,您好! 非常感謝您細緻用心的評價!您的認可是我們前進的最大動力,很榮幸您對房間空間、早餐種類和窗外美景感到滿意,我們的團隊始終致力於為每位客人營造賓至如歸的温馨體驗。關於您提到的衞浴設備情況,我們已記錄在升級計劃中,將在近期逐步優化硬件設施,同時堅持每日深度清潔標準,確保衞生品質。期待您再次入住時,能感受到我們服務與環境的雙重提升!願下次相遇時,窗外的風景能為您帶來更多美好回憶,祝您生活愉快,隨時歡迎回家!