Name: Hotel Mille Stelle City
Address: Goethestraße 2, Heidelberg, 69115, Germany, Goethestraße 2, Overseas, Germany
Rating: 4

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All reviews

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Good location within easy walking distance of the Altstadt and the Central Station.

Not much in the way of amenities in the hotel - no bar or restaurant but plenty nearby.

Staff were helpful and friendly.

酒店位置交通很方便，酒店內設施齊全，房間乾淨整潔。上午11:00就給我check in 了，是一次很好的體驗。

The location of the hotel is very convenient, the facilities in the hotel are complete, and the rooms are clean and tidy. I was checked in at 11:00 am, which was a great experience.

가격 대비 방도 크고 좋아요. 저녁엔 무인 시스템이기 때문에 현관에서 기계로 체크인 해야합니다. 밤 늦게 도착 했는데 아무도 없어서 당황했어요

The room is big and nice for the price. It is an unmanned system in the evening, so you have to check in at the front door at the machine. I arrived late at night and was embarrassed because no one was there.

房間挺別緻，裡外套房，都是1.2米單人床，裏屋是兩個單人床拼一起。純自助check in還是第一回。 靠過道略微有點吵。
行李可以寄存，不過是電梯二樓，第一次看到電梯門需要手動拉開的哈哈。精緻的小旅店。
離海德堡城區走路10-15分鐘，去城堡建議Uber6-7刀。

Luggage storage

Wi-Fi

Non-smoking room

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Triple Room

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Twin Room

IT IS A REGRET TO BOOK FROM THIS HOTEL. Since I wanted to celebrate my birthday in Heidelberg, a city I really want to visit, I made a reservation at this hotel to stay for 2 nights between 7-9 March. I was going to come to Germany either by plane from outside European countries. On March 7, there was a strike in Germany and the airports were closed. It was notified by the airline company on March 6 that our flight was canceled. We immediately informed the hotel about the situation and asked them to postpone our visit to April 7-9 and transfer the fee to this date, but they stated that the strike was not their problem and took the hotel fee for 2 nights from our credit card. Strike is an essential situation. In legal terms, this is called FORCE MAJEURE – “a common clause in contracts that essentially relieves both parties of liability or liability in the event of an extraordinary event or circumstance beyond the control of the parties, such as a war, strike, riot, crime, or war.” In case of force majeure, standard procedures cannot be applied. The hotel guest is not responsible and cannot be punished. The Mille Stelle City hotel, which turned the strike into an opportunity, charging for a service it did not provide does not comply with business ethics and is a shameful situation. Although accommodation cannot be made due to force majeure, the fee collected from the guest is not a fair gain. It is against consumer rights and even human rights. My flight was canceled due to the strike in Germany, I could not enter the country, the hotel canceled my reservation and charged the fee. Moreover, despite all my communication efforts, they were treated indifferently, saying ”the strike is not my problem”. Our emails were not answered. Not only could I not celebrate my birthday, but I was also unfairly victimized. It was a birthday I will never forget in my life. If you do not want to regret it, never book this hotel, which does not have well-intentioned management. I made my complaints about the hotel through different institutions. And I will continue my complaints and articles about this hotel on every platform until I get my justice.

Hotel location is very convenient, the hotel is fully equipped and the room is clean and tidy. I checked in at 11:00 in the morning, it was a good experience.

The room is big and good for the price. Because it is an unmanned system in the evening, you have to check in by machine at the front door. I arrived late at night and I was embarrassed because there was no one

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Discover 44 Hotel Mille Stelle City reviews, rated 4 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Hotel Mille Stelle City Reviews: 44 Verified Reviews Latest 2024 | Trip.com

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