Hotel National Zermatt Reviews

Above and beyond. The shuttle service in-house was complimentary and efficient in transporting us back and forth the train station during our arrival and departure. Recommend to spend time with the Glacier paradise in Zermatt as well!

Nice staff and nice hotel

The location is very convenient; there is a hotel car to pick you up at the station Rich breakfast, delicious service The pictures when booking the room were different from the actual room. The hotel was very helpful and immediately changed the room to the same one in the pictures. Be especially careful when booking a room; the difference is huge The hotel's WELLNESS is very good; but it is best to bring a swimsuit (because other people enter with **) A very good memory in Zermatt

The hotel is absolutely fantastic!!!! We arrived on July 13th and they picked us up with all our luggage at the station, after which they gave us a free upgrade to the room with a view of the Matterhorn!!!!! Something breathtaking!!!! Truly gorgeous! I will absolutely return also for the friendliness of the staff!! Thank you with all my heart!

A great stay! Transportation is also very convenient! The room has a direct view of the Matterhorn! The service staff at the check-in counter are very friendly! Feel at home! Recommended!

Actually, there is a hotel reception car at the exit, but we didn't know it. I bought a bottle of red wine at the supermarket DENNE near the station, and ordered a steak on the 0th floor of the hotel. It was very comfortable for two people to share. Thank you hotel staff! We also ordered fried eggs for breakfast, which was good.

Although I didn’t know his name, the boy at the counter was very polite and happy to help me with any questions I had. Thank you for having him help me complete this trip to Zermatt~

Location and service were all perfect.

We just returned from a 7 night stay at the National Hotel in Zermatt. It was a wonderful stay. The staff are very welcoming and friendly, the rooms are fresh and modern and kept very clean, and the breakfasts and dinners were delicious. We were on a ski trip and the ski tow is right across the street from the hotel which was very convenient and the ski run back to Zermatt at the end of the day also terminated just above the hotel. We took full advantage of the pool and hot tub. Overall, a great stay and we intend to return.

What a wonderful stay at this hotel for our ski trip. Perfectly located in town, very close to the lifts; bars; shops and restaurants. A lovely welcoming hotel, traditionally furnished with a great spa/pool and ski boot room. Nice, spacious rooms and a lovely dining area, and chill out room with a bar etc. A great breakfast with lots of choice, both buffet style and hot options. The evening meal was 5 course of good quality. We booked with Inghams and the food was included in our package, we just had to pay for evening drinks on top. Bastian was a great Manager, very friendly and helpful, with lots of tips on the local area. We would definitely stay again.

We stayed for a week at Hotel National for a skiing holiday via Inghams. We had a lovely time. Staff were friendly helpful and polite. Food is of a high standard and plentiful. Our room was traditional in style and the bed was large and comfortable. The mountain railway line was behind our room and trains ran regularly but it wasn’t a problem. The south facing balcony was great to sit out in the sun. The room was very warm but you could open the windows and alter the dial on the radiator. The position of the hotel was great - opposite the Sunnegga ski lift, near the ski hire shop and on the edge of the town, only 5 minutes walk to the shops. Zermatt is a lovely town, if expensive and the ski area is served by a very efficient fast lift system and mountain railway. Whilst it didn’t snow whilst we were there, the piste was kept well groomed and the skiing was great. It really is a resort for expert skiers and we watched with awe many skiers ‘fly’ down the black runs with ease! All in all it was a fabulous holiday and Hotel National made it a truly special experience.

This is our second time at Hotel National and we booked again for next year. The family rooms (if you can manage to get one, they go quick in high season) are super - note that the mini family room is really for families with one child are really young children. The service is great in every way. The ski room was renewed and is really great. We had the half-board and the food is excellent. There is the menu of the day plus the normal menu you can order from. The kids menu is also quite extensive - enough options for a week. We also used the saunas this time. super - not busy, very relaxing. Special recognition for the front manager, Shaun. He went above and beyond to ensure our stay was a good one. We already look forward to next year!

Hotel was in an excellent location and the staff couldnt be friendlier! They helped us with reservations on the ski slopes and shared their personal stories with us. Our suite was gorgeous with a view of the Matterhorn that couldn’t be beat. I would send anyone there for an amazing vacation in Zermatt. Not cheap! But worth it!

We had an incredible time at the hotel National. The staff all around is very attentive, friendly, helpful and kind. The rooms are very comfortable with an awesome of the Matterhorn, the lounge and dining room is beautiful and the food is delicious. We highly recommend the National in Zermatt.