Shangri-La Hotels in Hangzhou

The room was very spacious but had a strong odor of smoking. Not my thing. The disappointing part for me was trying to use the gym. The whole area looks like it was shut down during Covid and they never opened it up afterwards. I guess they want to keep the star so they claim there is a gym available.

The location of the hotel is very convenient. You can walk to the pier to take the canal boat and walk to museums nearby. We also walked to the west lake, about 1.4 km. The breakfast is good (Chinese style). We went during Chinese holidays and the hotel was full, people took all the pudding as soon as it arrived, but the hotel kept refilling. The room was very comfortable, big, with a bed and a nice view of the city (13 floor). The cleaning lady was very patient and cleaned our room past mid-day. The receptionist kiki helped us in English using WeChat translation, and gave us a lot of information on the walking tours to the west lake, pagoda and canal.

The hotel is just right next the exit of subway station. Got a free upgrade to a room with bigger beds. The receptionists and receptionists are very friendly. Walkable distance to the Xihu Lake which is so convenient. Don’t have to worry about dinner as there is a very happening night market nearby the hotel (operates everyday).

I had the pleasure of staying at the Wyndham Grand Plaza Royale Hangzhou recently, and my experience exceeded all expectations. Whether you are traveling for business or leisure, this hotel offers an outstanding combination of comfort, convenience, and exceptional service. Below, I’ll provide a detailed breakdown of my experience, from the check-in process to the room quality, dining options, and other facilities. 1. Location – Perfect for Exploring Hangzhou The location of the hotel is undoubtedly one of its biggest advantages. Situated just a few minutes' walk from the famous West Lake, it is incredibly convenient for those wanting to explore one of China’s most scenic attractions. The proximity to West Lake makes it easy to take early morning or evening walks along the picturesque waterfront, which I found very calming. Additionally, the hotel is close to several popular shopping streets, including Hubin Road, where you can find both luxury brands and local shops. There are also plenty of restaurants and cafés nearby, giving guests many dining options beyond the hotel itself. 2. Warm and Efficient Check-in Process From the moment I entered the hotel, I was greeted warmly by the staff. The lobby is spacious, elegant, and well-lit, giving off a luxurious yet comfortable vibe. Check-in was smooth and quick, with the front desk staff offering a welcome drink upon arrival. I appreciated their professionalism—they spoke fluent English and were well-prepared to answer all my questions about nearby attractions and transportation options. One thing that stood out was their attentiveness; they noticed I had traveled a long way and offered to expedite my check-in, which was a thoughtful touch. 3. Spacious and Well-Appointed Rooms The room I stayed in was a deluxe double with a partial view of West Lake. It was spacious, beautifully decorated, and had all the modern amenities I needed for a comfortable stay. The bed was incredibly comfortable, with plush pillows and high-quality linens that made it hard to get up in the morning! The room also had a large flat-screen TV, a work desk, and a cozy seating area by the window. The view from my room, although not directly facing the lake, still offered a lovely glimpse of the surrounding cityscape and greenery. One feature I particularly appreciated was the bathroom, which was clean, modern, and well-equipped with both a bathtub and a rainfall shower. The hotel provided premium toiletries and fluffy towels, which added a touch of luxury to the experience. The housekeeping service was impeccable—my room was always spotless, and they replenished water bottles and amenities daily without me needing to ask. 4. Dining – A Great Variety of Options The dining experience at the Wyndham Grand Plaza Royale Hangzhou was truly impressive. The hotel’s main restaurant offers a large breakfast buffet that caters to both Western and Chinese tastes. I enjoyed starting my day with a wide selection of fresh fruits, pastries, eggs, and Chinese dim sum. They also had made-to-order noodle and omelet stations, which was a great touch. The food quality was excellent, and the service during breakfast was attentive, with staff regularly refilling coffee and tea without being asked. In addition to the breakfast buffet, the hotel offers several dining options throughout the day. I dined at their Chinese restaurant one evening, which specializes in Hangzhou cuisine. The dishes were authentic and flavorful—definitely a highlight of my trip. I recommend trying the local specialty, Dongpo Pork, which was cooked to perfection. Room service was also available 24/7, and I tried it once when I returned late from sightseeing. The food was delivered promptly, and the quality was on par with the restaurant meals.

The hotel was amazing! Honestly payed such a good price for a really nice stay, the room was perfect and they even had a bathtub which made my night so much better in this cold! It was perfect!

**Merchant Marco Hotel, Hangzhou** Our stay at Merchant Marco Hotel was enjoyable overall. The location is a major highlight—it’s very close to the train and metro stations, making it incredibly convenient for getting around. It’s also within walking distance to Hangzhou’s main attraction, **West Lake (西湖)**, which was perfect for sightseeing. The hotel layout felt a bit aged and the rooms were slightly smaller than we’d prefer, but the in-room facilities were modern and well-maintained thanks to recent renovations. The staff were friendly and helpful, adding a welcoming touch to our stay. The international breakfast included with our booking was a pleasant surprise, offering a wide variety of dishes with above-average taste. It was a great way to start our mornings. While the hotel could use some updates in terms of space and overall layout, the convenient location, updated amenities, and excellent service made for a comfortable stay. We’d consider staying here again for future trips to Hangzhou.

This was already our second time staying at sofitel in Hangzhou. The location is simply great, directly next to the west lake. The hotel is rather old and hence everything is a bit dated, a renovation of the rooms would probably be good but might also make it even more expensive… still the rooms are good and have quite some space. The breakfast choice is really good and the staff in general is very friendly and helpful. Only downside: the breakfast room gets rather busy and for us personally the staff at breakfast is a little bit tooooo enthusiastic, as they basically assign a table to you and only let you choose your table by yourself if you really insist. Overall very good hotel which we can definitely recommend and probably will come back to again.