Hangzhou Jinxi Hotel Reviews

Response from Property: 尊敬的TIAU1n8m4a3o****：​非常感謝您在百忙之中抽出時間分享入住體驗，您的反饋對我們不斷提升服務品質至關重要，我們已認真記錄並傳達至各相關部門。​首先，由衷欣慰您對酒店位置的認可！我們深知地理位置對賓客出行的重要性，酒店坐落於西湖對面，步行數分鐘即可抵達湖邊，無論是清晨欣賞湖面薄霧，還是傍晚漫步斷橋，都能讓您便捷感受西湖的靈動之美。同時，也感謝您對酒店清潔工作的肯定。為給賓客營造潔凈舒適的居住環境，我們制定了嚴格的客房清潔標準，每一個細節都力求做到極致，您的滿意是對保潔團隊最大的鼓勵。​不過，看到您提及早餐略有不足，我們深感抱歉，目前我們已立即組織餐飲部門開展專項討論，着手優化餐食供應時間與保温措施，確保每一位賓客都能享受到熱氣騰騰的早餐。再次感謝您的坦誠反饋，期待能有機會再次為您服務，讓您擁有更完美的入住體驗！

Response from Property: 尊敬的_TIUS1qoxfqo1****：感謝您的入住與細緻的點評分享，您説酒店 “乾淨”，這二字背後是客房團隊對每塊地磚的反覆擦拭，對床品纖維的細緻甄選，對衞浴角落的毫米級清潔 —— 我們始終相信，潔凈不是標準，而是讓旅人卸下疲憊的第一道防線。淋浴的舒適藏在水温恆定的調試裏，陽台的雅緻融在綠植修剪的弧度中，早餐的豐盛則盛在廚師凌晨四點熬製的粥底、現烤麪包的麥香裏，這些被您一一感知的美好，恰是我們將 “妥帖” 拆解成日常的模樣。期待與您再會，在這方有温度的空間裏，續寫更多旅途的小確幸。

Response from Property: Dear _WeChat266098****, hello! I am very happy to see your high evaluation of the hotel's geographical location. Thank you very much for choosing to stay in our hotel and sharing such a great experience! Your recognition is the greatest encouragement to us and the driving force for our continued efforts. The hotel is close to the West Lake Paradise, allowing every guest to easily encounter the lake and mountains, feel the uncanny workmanship of nature and the profound historical and cultural heritage. This is our honor. I believe that when you stroll along the West Lake, you must have appreciated its beautiful scenery in different seasons, whether it is the weeping willows in spring, the lotus in summer, the fragrance of osmanthus in autumn, and the snow on the Broken Bridge in winter, each scene has its own flavor. In fact, there are not only beautiful natural scenery around the hotel, but also a variety of authentic Hangzhou snacks inside the hotel, such as Longjing shrimp, West Lake vinegar fish, Pianerchuan, etc. Every bite can let you taste the unique taste of this city. For the New Year event, you can also experience handmade candied haws and popcorn in the hotel lobby, leaving a precious memory for this trip. We know that a perfect stay is inseparable from every detail. In addition to the superior geographical location, we are also constantly improving the hotel's service quality and facilities, hoping to provide you with a more comfortable and convenient accommodation environment. Whether it is the warm layout of the room, the thoughtful service, or the rich and diverse breakfast, we strive to be perfect. Thank you again for your support and love, and look forward to your visit again. We will continue to provide you with high-quality services, so that you can feel the warmth and comfort of home every time you come here. I wish you a happy New Year and a happy family!

Response from Property: 尊敬的_TIUS1st0aq1v****：您好！非常感謝您的認可！酒店毗鄰核心區域、交通便捷的優勢，以及美味餐飲與優質服務能獲得您的肯定，我們倍感榮幸。這些都是我們用心服務的日常追求，未來會繼續保持這份初心，期待再次為您提供舒心的入住體驗，祝您生活愉快！

Response from Property: Dear TIHKlninqza,Thank you so much for your wonderful review! We are truly delighted to hear that you had a great experience during your stay with us. It means a lot to know that you found our hotel to be a good one, with facilities that met your needs, services that left you satisfied, and a location that added to the charm of your visit.Our team is constantly working hard to ensure every aspect of your stay is seamless and memorable. Your kind words about our facilities, services, and location are a great encouragement for us to keep up the good work.We sincerely hope to have the pleasure of welcoming you back in the future！

Response from Property: Dear WeChat380512****:Hello, thank you so much for taking the time to send us feedback of your stay experience! Our Hotel is located on the beautiful West Lake, surrounded by water, so you can remain within doors will be able to enjoy the scenery of West Lake. There are various types guest room in our hotel, including twin room and family room, and each room is strictly implemented by our professional cleaning staff, floor manager, and supervisor inspection system to ensure that your room is clean and tidy. Our buffet restaurant features a panoramic floor-to-ceiling glass window design, and the window outside is a charming courtyard scenery with the Southern China. Enjoy a delicious breakfast while admiring the scenery, and start your good trip. While meeting the different accommodation and dining needs of guests, we adhere to the Concierge service and provide personalized service, so that every guest can enjoy a warm and comfortable stay. We are honored to have received your recognition of our hygiene, breakfast, service, and location, the cozy room you stayed was upgraded for G2O summit VIPs. Each room has a private bathroom to achieve the function of dry and wet separation. In order to provide our guests with diverse accommodation experiences, some rooms have tried the Tatami style and used steps to enhance the spatial hierarchy. Unfortunately, it did not meet your liking. We sincerely invite you to bring your family to experience family room and enjoy a better family time. From March 9th to May 31st, in order to keep the road orderly and people safe, traffic management will be implemented on weekend and holiday from 8 am to 6 pm per day . We apologize for any inconvenience this may cause. If you plan to drive, please arrange your time and route in advance and inform our reception of your plate number the day before. And we also recommend you to take public transportation, take No.194 or No.318 buses at Hangzhou Flower Garden bus station and go north,it takes about 2 minutes to getting there. The West Lake in April as beautiful as a painting, you can also cycle to the hotel and enjoy the scenery of flowers and water along the way. We are sorry that we couldn't provide you a satisfactory accommodation experience this time. Thank you for the suggestions you kindly offered us, which is crucial to improving our service quality. We look forward to meeting you again in Hangzhou and Jinxi Hotel, to feel our warmth and progress. Wish you good health and lots of happiness!

Response from Property: Dear TISGlcuv60p****：Hello, thank you for choosing Jinxi Hotel during this beautiful spring season. Our hotel is located in the core area of the West Lake, with beautiful West Lake scenery and nearby many attractions. It is conveniently located, quiet and suitable for vacation. It's the peak season from March 9th to May 31st, in order to keep the road orderly and people safe, traffic management will be implemented on weekend and holiday from 8 am to 6 pm per day . We apologize for any inconvenience this may cause. If you plan to drive, please arrange your time and route in advance and inform our reception of your plate number the day before. And we also recommend you to take public transportation, take No.194 or No.318 buses at Hangzhou Flower Garden bus station and go north,it takes about 2 minutes to getting there. The West Lake in April as beautiful as a painting, you can also cycle to the hotel and enjoy the scenery of flowers and water along the way. If you use online platforms such as DiDi APP for go out, only taxi are allowed. We are committed to providing every guest with a comfortable and "home-like" stay experience. If you have any questions or would like to connect, feel free to reach out to us and always at your service. Thank you again for choosing Jinxi Hotel and we look forward to serving you again. 

Response from Property: Dear Guests: We are very happy to see you share your stay experience with us and we are very pleased to have your recognition. Jinxi Hotel is a beautiful place with all seasons. Please come again next time. I wish you all the best!

Response from Property: Dear guest: Hello, thank you for choosing Jinxi and taking the time to leave a review! No amount of nice words can match your sincere evaluation. We will make 100% efforts just to bring you a satisfactory stay. Your satisfaction will be the biggest motivation for us to move forward. We We will continue to work hard to create a "warm home" for our guests. The villa is located in the West Lake Scenic Area and on the bank of Yanggong Embankment. It is quiet in the bustle. Hangzhou Flower Garden, Botanical Garden, Yue Temple, Sudi, Longjing, Lingyin Temple and many other scenic spots are nearby. It is very convenient and pleasant to walk or ride a bicycle. Thank you again for your comments and suggestions, and you are welcome to come to Jinxi often! I wish you all the best!

Response from Property: 尊敬的賓客：您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨！歡迎您再回來體驗，祝生活愉快！

Response from Property: 尊敬的賓客：您好，感謝您的入住並給予滿分好評！山莊坐落在美麗的西子湖畔、楊公堤岸，鬧中取靜，非常適宜散步賞景，無論是一路之隔的麴院風荷，還是花圃、岳廟、蘇堤等諸多精華景點，都非常值得遊玩。山莊不僅周圍景點眾多、美景怡人，內部也是綠樹、草坪、花園，生機盎然。真誠地歡迎您常來金溪！酒店端午仲夏打卡活動即將上線，期待您和家人前來體驗！祝您生活順心，工作順利！

Response from Property: Dear guest: Hello, thank you for taking the time to give us your evaluation despite your busy schedule. Your support is the driving force for our progress. The villa is located on the bank of the relatively quiet Yanggong Causeway in the West Lake Scenic Area. It has a rare natural ecology and quiet environment in the bustling city. It is only across the Yanggong Causeway from Quyuan Fenghe and is within walking distance. Hangzhou Flower Garden, Botanical Garden, Yue Temple and other attractions are also nearby. . It is very convenient and pleasant to explore the West Lake on foot or by bicycle. It is the first choice place for leisure vacation with family and friends. I hope Jinxi will always receive your love, and we sincerely look forward to your next visit with your family! May you be happy every day!

Response from Property: Dear guest, hello! Thank you so much for choosing Jinxi Villa in Hangzhou! From the moment you enter the lobby, a smile, a cup of hot tea, and a greeting convey the warmth and attentiveness of the people of Jinxi. Satisfaction is only the starting point; surprise and touching moments are what we strive for. On the road to pursuing our dreams, thanks to you, Jinxi's future will be even better. Words can't express my gratitude enough. Let me sum it up in one sentence: See you in Jinxi! We look forward to seeing you again! I wish you a happy life and all the best!

Response from Property: Dear Yanyan: Hello! Thank you very much for your visit again and for taking the time to give us feedback on your stay experience. We are deeply sorry for the front desk service and night emergencies you mentioned. We have further strengthened the service awareness training for all employees and optimized the night patrol mechanism to ensure timely response to emergencies, avoid similar situations from happening again, and make my yard more quiet and pleasant. If you encounter any troubles during your stay, please feel free to contact the 24-hour duty staff at any time, and we will respond positively as soon as possible. Although there is no independent children's play area at present, we always pay attention to the construction of child-friendly hotels. We carefully design a variety of themed parent-child rooms, arrange toys and activity spaces, and thoughtfully equip children with exclusive toiletries and other supplies. Our lobby book bar is full of childish fun, with a special Jinxi Book Fragrance Baby Bookshelf, smart fish and educational picture books waiting for children to explore. Our restaurant is equipped with children's tableware, chairs, and small gifts such as fun balloons. We also often carry out DIY activities that are popular with children to create a happy holiday for children. In addition, there are many scenic spots around the hotel, such as Huagang Fish Viewing and the Zoo, and we can recommend you nearby parent-child tour routes. Your suggestions are an important reference for us to improve our services. Thank you again for your frank feedback. Thank you! We hope that you can feel our care and improvement when you stay next time, and sincerely invite you and your family to visit again!