Hangzhou Jinxi Hotel Reviews

Response from Property: Dear _WeChat266098****, hello! I am very happy to see your high evaluation of the hotel's geographical location. Thank you very much for choosing to stay in our hotel and sharing such a great experience! Your recognition is the greatest encouragement to us and the driving force for our continued efforts. The hotel is close to the West Lake Paradise, allowing every guest to easily encounter the lake and mountains, feel the uncanny workmanship of nature and the profound historical and cultural heritage. This is our honor. I believe that when you stroll along the West Lake, you must have appreciated its beautiful scenery in different seasons, whether it is the weeping willows in spring, the lotus in summer, the fragrance of osmanthus in autumn, and the snow on the Broken Bridge in winter, each scene has its own flavor. In fact, there are not only beautiful natural scenery around the hotel, but also a variety of authentic Hangzhou snacks inside the hotel, such as Longjing shrimp, West Lake vinegar fish, Pianerchuan, etc. Every bite can let you taste the unique taste of this city. For the New Year event, you can also experience handmade candied haws and popcorn in the hotel lobby, leaving a precious memory for this trip. We know that a perfect stay is inseparable from every detail. In addition to the superior geographical location, we are also constantly improving the hotel's service quality and facilities, hoping to provide you with a more comfortable and convenient accommodation environment. Whether it is the warm layout of the room, the thoughtful service, or the rich and diverse breakfast, we strive to be perfect. Thank you again for your support and love, and look forward to your visit again. We will continue to provide you with high-quality services, so that you can feel the warmth and comfort of home every time you come here. I wish you a happy New Year and a happy family!

Response from Property: Dear TIHKlninqza,Thank you so much for your wonderful review! We are truly delighted to hear that you had a great experience during your stay with us. It means a lot to know that you found our hotel to be a good one, with facilities that met your needs, services that left you satisfied, and a location that added to the charm of your visit.Our team is constantly working hard to ensure every aspect of your stay is seamless and memorable. Your kind words about our facilities, services, and location are a great encouragement for us to keep up the good work.We sincerely hope to have the pleasure of welcoming you back in the future！

Response from Property: Dear WeChat380512****:Hello, thank you so much for taking the time to send us feedback of your stay experience! Our Hotel is located on the beautiful West Lake, surrounded by water, so you can remain within doors will be able to enjoy the scenery of West Lake. There are various types guest room in our hotel, including twin room and family room, and each room is strictly implemented by our professional cleaning staff, floor manager, and supervisor inspection system to ensure that your room is clean and tidy. Our buffet restaurant features a panoramic floor-to-ceiling glass window design, and the window outside is a charming courtyard scenery with the Southern China. Enjoy a delicious breakfast while admiring the scenery, and start your good trip. While meeting the different accommodation and dining needs of guests, we adhere to the Concierge service and provide personalized service, so that every guest can enjoy a warm and comfortable stay. We are honored to have received your recognition of our hygiene, breakfast, service, and location, the cozy room you stayed was upgraded for G2O summit VIPs. Each room has a private bathroom to achieve the function of dry and wet separation. In order to provide our guests with diverse accommodation experiences, some rooms have tried the Tatami style and used steps to enhance the spatial hierarchy. Unfortunately, it did not meet your liking. We sincerely invite you to bring your family to experience family room and enjoy a better family time. From March 9th to May 31st, in order to keep the road orderly and people safe, traffic management will be implemented on weekend and holiday from 8 am to 6 pm per day . We apologize for any inconvenience this may cause. If you plan to drive, please arrange your time and route in advance and inform our reception of your plate number the day before. And we also recommend you to take public transportation, take No.194 or No.318 buses at Hangzhou Flower Garden bus station and go north,it takes about 2 minutes to getting there. The West Lake in April as beautiful as a painting, you can also cycle to the hotel and enjoy the scenery of flowers and water along the way. We are sorry that we couldn't provide you a satisfactory accommodation experience this time. Thank you for the suggestions you kindly offered us, which is crucial to improving our service quality. We look forward to meeting you again in Hangzhou and Jinxi Hotel, to feel our warmth and progress. Wish you good health and lots of happiness!

Response from Property: Dear TISGlcuv60p****：Hello, thank you for choosing Jinxi Hotel during this beautiful spring season. Our hotel is located in the core area of the West Lake, with beautiful West Lake scenery and nearby many attractions. It is conveniently located, quiet and suitable for vacation. It's the peak season from March 9th to May 31st, in order to keep the road orderly and people safe, traffic management will be implemented on weekend and holiday from 8 am to 6 pm per day . We apologize for any inconvenience this may cause. If you plan to drive, please arrange your time and route in advance and inform our reception of your plate number the day before. And we also recommend you to take public transportation, take No.194 or No.318 buses at Hangzhou Flower Garden bus station and go north,it takes about 2 minutes to getting there. The West Lake in April as beautiful as a painting, you can also cycle to the hotel and enjoy the scenery of flowers and water along the way. If you use online platforms such as DiDi APP for go out, only taxi are allowed. We are committed to providing every guest with a comfortable and "home-like" stay experience. If you have any questions or would like to connect, feel free to reach out to us and always at your service. Thank you again for choosing Jinxi Hotel and we look forward to serving you again. 

Response from Property: Dear Guests: We are very happy to see you share your stay experience with us and we are very pleased to have your recognition. Jinxi Hotel is a beautiful place with all seasons. Please come again next time. I wish you all the best!

Response from Property: Dear guest: Hello, thank you for choosing Jinxi and taking the time to leave a review! No amount of nice words can match your sincere evaluation. We will make 100% efforts just to bring you a satisfactory stay. Your satisfaction will be the biggest motivation for us to move forward. We We will continue to work hard to create a "warm home" for our guests. The villa is located in the West Lake Scenic Area and on the bank of Yanggong Embankment. It is quiet in the bustle. Hangzhou Flower Garden, Botanical Garden, Yue Temple, Sudi, Longjing, Lingyin Temple and many other scenic spots are nearby. It is very convenient and pleasant to walk or ride a bicycle. Thank you again for your comments and suggestions, and you are welcome to come to Jinxi often! I wish you all the best!

Response from Property: 尊敬的賓客：您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨！歡迎您再回來體驗，祝生活愉快！

Response from Property: 尊敬的賓客：您好，感謝您的入住並給予滿分好評！山莊坐落在美麗的西子湖畔、楊公堤岸，鬧中取靜，非常適宜散步賞景，無論是一路之隔的麴院風荷，還是花圃、岳廟、蘇堤等諸多精華景點，都非常值得遊玩。山莊不僅周圍景點眾多、美景怡人，內部也是綠樹、草坪、花園，生機盎然。真誠地歡迎您常來金溪！酒店端午仲夏打卡活動即將上線，期待您和家人前來體驗！祝您生活順心，工作順利！

Response from Property: Dear guest: Hello, thank you for taking the time to give us your evaluation despite your busy schedule. Your support is the driving force for our progress. The villa is located on the bank of the relatively quiet Yanggong Causeway in the West Lake Scenic Area. It has a rare natural ecology and quiet environment in the bustling city. It is only across the Yanggong Causeway from Quyuan Fenghe and is within walking distance. Hangzhou Flower Garden, Botanical Garden, Yue Temple and other attractions are also nearby. . It is very convenient and pleasant to explore the West Lake on foot or by bicycle. It is the first choice place for leisure vacation with family and friends. I hope Jinxi will always receive your love, and we sincerely look forward to your next visit with your family! May you be happy every day!

Response from Property: 尊敬的賓客：您好！非常感謝您選擇杭州金溪山莊！在金溪，當您走進大廳的那一刻開始，一抹微笑，一杯熱茶，一聲問候，似乎已經表達了金溪人的熱情與貼心了，滿意衹是起點，驚喜與感動才是我們一直要尋找的方向，追夢的路上，因為有您，金溪的明天還會更好，太多的感謝，似乎此刻用言語無法表達了，千言萬語匯成一句話吧：金溪之約，不見不散哦。期待與您的再次相會！祝生活愉快，萬事順意！

Response from Property: Dear Yanyan: Hello! Thank you very much for your visit again and for taking the time to give us feedback on your stay experience. We are deeply sorry for the front desk service and night emergencies you mentioned. We have further strengthened the service awareness training for all employees and optimized the night patrol mechanism to ensure timely response to emergencies, avoid similar situations from happening again, and make my yard more quiet and pleasant. If you encounter any troubles during your stay, please feel free to contact the 24-hour duty staff at any time, and we will respond positively as soon as possible. Although there is no independent children's play area at present, we always pay attention to the construction of child-friendly hotels. We carefully design a variety of themed parent-child rooms, arrange toys and activity spaces, and thoughtfully equip children with exclusive toiletries and other supplies. Our lobby book bar is full of childish fun, with a special Jinxi Book Fragrance Baby Bookshelf, smart fish and educational picture books waiting for children to explore. Our restaurant is equipped with children's tableware, chairs, and small gifts such as fun balloons. We also often carry out DIY activities that are popular with children to create a happy holiday for children. In addition, there are many scenic spots around the hotel, such as Huagang Fish Viewing and the Zoo, and we can recommend you nearby parent-child tour routes. Your suggestions are an important reference for us to improve our services. Thank you again for your frank feedback. Thank you! We hope that you can feel our care and improvement when you stay next time, and sincerely invite you and your family to visit again!

Response from Property: 尊敬的FB313749****：您好！您的點評如一面稜鏡，折射出我們的亮色與待磨之處，既感念您的坦誠，更珍視這份改進的契機。​您筆下 “西環美景近在咫尺，花園網球場相映成趣” 的描述，恰是我們引以為傲的底色 —— 選址時便想讓住客在城市喧囂中得一方靜謐，而牛肉餅能入您心，原是後廚師傅每日凌晨現調餡料，要的就是那份外酥裏嫩的煙火氣。​關於服務的疏漏，我們深覺汗顏，這些細節的失守，絕非我們的常態，現已加急梳理服務流程，重申儀容規範，您説 “性價比高，值得入住”，這份包容讓我們既暖又愧。期待下次相逢時，能以更利落的大堂、更貼心的接應、更精神的風貌，迴應您的這份體諒，讓所有的 “一般” 都化為 “恰好”。