No.158 Daxue Road, Shangcheng District, Hangzhou, Zhejiang, ChinaSee Hotel Details
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1 night
Guest Reviews
9.5/10
Outstanding
6879 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.4
Service9.6
Cleanliness9.6
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All reviews(6879)
Positive reviews(6778)
Reviews with photos/video(798)
Delicious breakfast(1355)
Friendly front desk staff(800)
Easy to get around(517)
Many amenities(376)
Perfect for business trips(235)
Close to metro(93)
Tasty restaurant(77)
Delicious buffet(72)
Negative reviews(101)
Guest User
Superior Queen Room
Stayed in Jun 2025
Business traveler
1 review
10/10
Outstanding
Posted on Aug 2, 2025
#33 staff is a very helpful person. She processed our check in quickly and provided very helpful information for the hotel. We are very happy with the stay!
Maria Hendriena
Cozy Queen Room
Stayed in May 2025
Solo traveler
3 review
9.0/10
Great
Posted on Jun 19, 2025
I'm very happy. The location is good, a lot of things are within walking distance. Atmosphere was very friendly. Thank you
Response from Property: 感謝拔宂分享您的入住體驗及肯定與認可!未能得到您的全滿分支持,小朋滿是遺憾,但也是一種鼓勵,説明我們還有更好的進步空間。小朋在以後會更加努力的為一切賓客提供優質的服務和硬件體驗,如在住期間有何需要一定要記得跟前台的小姐姐小哥哥説哦,我們會竭盡所能,衹為您的一展笑顏
ChunHao
Cozy Queen Room
Stayed in May 2025
Couple
3 review
10/10
Outstanding
Posted on Jun 11, 2025
Booked this hotel for my parents. They loved it. It is in the old downtown. Lots of food around. Location is good too, close to metro station and breakfast is included. Thanks to the reception Lulu(露露). She upgraded the room for my parents and listened to my request( non smoking, upper level etc). My parents say they will come back again. Very nice service. Highly recommended
Response from Property: Ding Dong~ I am very honored and happy to spend a pleasant time with you! Looking at your detailed stay experience, it seems that you already know Huan Peng Hotel very well! ~ "Friendly, reliable, caring and thoughtful" is our service standard for guests. We hope that every guest can harvest full happiness here and look forward to meeting us again! ——Hospitable Huan Xiaopeng
Guest User
Cozy Queen Room
Stayed in Apr 2025
Solo traveler
20 review
8.0/10
Very Good
Posted on Jul 8, 2025
A bit far away from the scenic spots, but the price is acceptable. The room is clean and well equipped.
Response from Property: 親,讀到您的點評真是既感動又失望呢,感動您對歡朋是非常認可的,這麼用心的表揚歡朋,失望的是沒有得到您的全5分呢!也感到非常抱歉沒能服務好您,希望下次入住能讓您滿意,能得到您的全五分好評,讓我們熱情和細緻的服務感動每一位入住的客人,並期待你的再次光臨,歡朋時刻保持洪荒之力,將竭力奉獻我們最好的服務。
MehmetOzgur Direkci
Superior Queen Room
Stayed in Oct 2024
Business traveler
24 review
10/10
Outstanding
Posted on Nov 2, 2024
Hotel is near to lake and shopping areas. İt s easy to go . And also hotel is not big , that s why it s more warm.
Response from Property: Thank you very much for your recognition. Thank you for taking the precious time to leave your comments here. I am very pleased to see that you are satisfied with this check-in experience. Your encouragement is our greatest motivation to move forward. Your recognition is very important to us, and Xiaopeng also hopes to create a warm and friendly check-in experience for all guests. We look forward to meeting you again -- Happy friends full of stars.
Boon Hsi
Deluxe Queen Room
Stayed in May 2025
Business traveler
42 review
10/10
Outstanding
Posted on Jun 17, 2025
Good locate, friendly staff, quiet environment, Bed mattress very comfort.
Response from Property: 親愛的朋友,非常榮幸的陪伴您度過一段美好的時光。看過您的評價,歡小朋內心滿滿的都是歡喜,此時此刻,小朋已經按捺不住激動的心情,想給您一個大大的擁抱呢~真心期待您再一次的到來--滿懷期待的歡小朋
Mervyn P GUAN
Cozy Queen Room
Stayed in Aug 2024
Business traveler
13 review
8.5/10
Very Good
Posted on Sep 28, 2024
Good clean hotel as expected from Hampton by Hilton brand. Good breakfast spread except closes at 10am. Would be nice to perhaps extend till 1030am. Nice view if higher floor.
Response from Property: Thank you for sharing your stay experience and your affirmation and recognition! I am very sorry that I did not receive your full support, but it is also an encouragement, which shows that we still have room for improvement. I will work harder in the future to provide all guests with high-quality services and hardware experience. If you need anything during your stay, please remember to tell the front desk lady and brother, we will do our best to make you smile.
Patrick Tan JH
Cozy Queen Room
Stayed in Nov 2024
Couple
3 review
8.0/10
Very Good
Posted on Dec 31, 2024
Overall are 4/5 stay.
Room : 4/5
slight cramp as the toilet are open type which literally facing the bed room withiut additional partition
staff : 5/5
attentive and have a helper robot is a big plus. As we order some food delivery via *******. The food are deliver up right at your door step by their helper robot. Really really helpful.
location 3.5/5
slight far from xihu (west lake). the hotel is side by side with residential condominium. So might consider lesser privacy.
Response from Property: Thank you for sharing your stay experience and acknowledging and recognizing it! We regret not receiving your full support, but it is also an encouragement that shows we still have room for improvement. We will work even harder in the future to provide high-quality service and hardware experience for all guests. If you have any needs during your stay, please remember to tell the front desk ladies and brothers. We will do our best, just for your smile!!!
Wee Meng Seng
Superior Queen Room
Stayed in Nov 2024
Family
3 review
10/10
Outstanding
Posted on Dec 29, 2024
We are a family of four. We stayed three nights at the Hotel. We liked it a lot, although the heater didn't work so well so it was a little chilly when we woke up in the morning. I want to commend Lulu for her excellent service. I had requested for the two rooms we booed to be near each other. She took her initiative to give us connecting rooms. She gave us excellent advice on how to navigate Hangzhou city. Thank you, Lulu.
Response from Property: Wow~Thank you very much for recognizing our work. If you have any needs, You can also communicate with us. The hotel will do its best to help you. Thank you very much for your support. Looking forward to your next visit!!!
Paul
Cozy Queen Room
Stayed in May 2025
Solo traveler
3 review
9.5/10
Amazing
Posted on Jun 7, 2025
Good hotel ...
Some staff speak a little English
Response from Property: 親,讀到您的點評真是既感動又失望呢,感動您對歡朋是非常認可的,這麼用心的表揚歡朋,失望的是沒有得到您的全5分呢!也感到非常抱歉沒能服務好您,希望下次入住能讓您滿意,能得到您的全五分好評,讓我們熱情和細緻的服務感動每一位入住的客人,並期待你的再次光臨,歡朋時刻保持洪荒之力,將竭力奉獻我們最好的服務。
Eddie Kaw
Cozy Queen Room
Stayed in Nov 2024
Family
7 review
9.0/10
Great
Posted on Feb 27, 2025
Location is abit far from west lake. but the hotel is superb. clean and friendly staff
Response from Property: Thank you for your visit. The hotel is only 3.5 kilometers away from West Lake in Hangzhou and 600 meters away from the subway station, making transportation very convenient. Unfortunately, we were unable to leave a perfect impression this time. Thank you very much for the question you raised to us, and we apologize that our work did not receive your recognition! If the problem can be further resolved through communication, we hope to maintain communication in exchange for your understanding and affirmation!
Jack S.
Deluxe Queen Room
Stayed in Mar 2024
Couple
26 review
10/10
Outstanding
Posted on Apr 16, 2024
Close to west lake and subway station. Always appreciate the complimentary guest laundry and breakfast.
Response from Property: Seeing all the praises from the guests, Huan Xiaopeng is so excited. Thank you very much for your affirmation of the hotel service. May our considerate check-in service make you feel the warmth of home and the cozy accommodation environment. May you have a super value enjoyment. Welcome to come and experience again, and look forward to meeting you again. I wish you good health and good work!
Nazir Ahmad
Cozy Queen Room
Stayed in Jun 2025
Family
7 review
8.0/10
Very Good
Posted on Jul 21, 2025
Easy to book online taxi around it
Response from Property: 親,讀到您的點評真是既感動又失望呢,感動您對歡朋是非常認可的,這麼用心的表揚歡朋,失望的是沒有得到您的全5分呢!也感到非常抱歉沒能服務好您,希望下次入住能讓您滿意,能得到您的全五分好評,讓我們熱情和細緻的服務感動每一位入住的客人,並期待你的再次光臨,歡朋時刻保持洪荒之力,將竭力奉獻我們最好的服務。
Guest User
Cozy Queen Room
Stayed in Dec 2024
Business traveler
1 review
10/10
Outstanding
Posted on Jan 18, 2025
Very happy with the hotel, staff, room and location all good
Response from Property: Thank you very much for your visit. We are honored to serve you and look forward to your next visit to Hangzhou. We wish you a happy life.
A@@@
Superior Queen Room
Stayed in Feb 2025
Solo traveler
15 review
8.0/10
Very Good
Posted on Mar 2, 2025
Nice hotel, great breakfast, easy parking
Response from Property: 感謝您下榻杭州西湖河希爾頓歡朋酒店並分享您的入住體驗,這次非常遺憾沒有得到您的全五星好評,入住期間有什麼問題可以和小朋説説嘛?也歡迎您下次再來我們爭取能得到您的全五星好評,我們下次再見哦