Westlake Villa·Hangzhou&State Guest Reception Center

Westlake Villa·Hangzhou&State Guest Reception Center Reviews

Westlake Villa·Hangzhou&State Guest Reception Center

No.84 Beishan Street, Xihu District, Hangzhou, Zhejiang, ChinaView Hotel Details
Westlake Villa·Hangzhou&State Guest Reception Center
Westlake Villa·Hangzhou&State Guest Reception CenterWestlake Villa·Hangzhou&State Guest Reception CenterWestlake Villa·Hangzhou&State Guest Reception Center
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Westlake Villa·Hangzhou&State Guest Reception Center Guest Reviews

9.7/10
Excellent
3995 review
Verified reviews
Location9.8
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(3995)
Positive reviews(3957)
Reviews with photos/video(1378)
Classy environment(1063)
Delicious breakfast(783)
Garden view(284)
Perfect for kids(131)
Offers pick-up/drop-offs(76)
Delicious buffet(60)
Tasty restaurant(56)
Has play area for children(52)
Negative reviews(38)
Guest User
Exclusive Room (Double Bed)
Stayed in Jan 2025
Family
59 review
10.0/10
Outstanding
Posted on Feb 4, 2025
It is a very good place to stay. Perfect location, elegant facilities, excellent service team.
Response from Property: 尊敬的賓客您好,能得到您的肯定我們由衷的感到高興和鼓舞。山莊一直都以國賓接待的標準堅持自己,秉持初心,用心做事,用情做事,我們希望在杭州最美的地方給您提供最優的服務,以後的時間很長,我們要做的還有很多,但是山莊未來可期,希望您與山莊的相遇不是初見而是歸來。
Xiaobei
Exclusive Room (Double Bed)
Stayed in Apr 2024
Family
1 review
9.0/10
Great
Posted on May 13, 2024
Beautiful and ambient, the front desk lady 小童 in building #5 was super helpful with my left belongings. However the sound proof in the hotel was poor. Large selection of breakfast buffet.
Response from Property: 非常感謝您在百忙之中寫下點評,您的滿意是我們前行最大的動力,期待您的下次入住!
Guest User
Exclusive Room (Double Bed)
Stayed in May 2024
Family
1 review
10.0/10
Outstanding
Posted on Jun 23, 2024
Excellent service, located 5 mins to the west lake. We really enjoy our stay.
Response from Property: 尊敬的賓客您好,感謝您對山莊一直以來的支持,山莊內樹茂竹秀,綠坪如茵,蟬鳴蟲唱,曲徑迂迴,有江南園林之精巧,即使賓客在繁華鬧市之中亦可拋卻瑣事煩憂,享受清凈悠然,是您旅遊度假、休閑娛樂的理想場所。
Fengxia
Exclusive Room (2 Beds)
Stayed in Sep 2023
Couples
1 review
10.0/10
Outstanding
Posted on Oct 25, 2023
The place is very beautiful and quiet. The breakfast is delicious and overwhelmingly in varieties. It is the best breakfast we ever had during traveling in Hangzhou.
Response from Property: Dear guest: Hello! Thank you for your love and affirmation of the villa. We are honored to receive such a loving guest as you. Everything we do is to leave such a deep impression on each guest, and the pursuit of high-quality service quality is also our consistent goal. Thank you again for your review. We will continue to work hard to get better and better. We look forward to your visit again!
JackH1
Exclusive Room (Double Bed)
Stayed in Dec 2023
Family
48 review
10.0/10
Outstanding
Posted on Feb 15, 2024
Good place to relax with big room full of amenities 👌🏼
Response from Property: 尊敬的賓客您好,感謝您入住浙江西湖山莊,山莊緊鄰西湖,位於寶石山下,具有較高的植被覆蓋率,讓您在雨打蕉葉中入眠,在翠鳥啼鳴間醒來,輕柔的夏風帶來荷花的清晨問候,抬頭是澈藍的天空,眼下是碧波蕩漾的西湖,來過山莊的人都不會忘記屬於杭州的那份靜謐深沉
Guest User
Standard Twin Beds Room
Stayed in Aug 2024
Business travelers
15 review
10.0/10
Outstanding
Posted on Sep 14, 2024
very good
Response from Property: 尊敬的賓客您好,感謝您入住浙江西湖山莊,山莊緊鄰西湖,位於寶石山下,具有較高的植被覆蓋率,讓您在雨打蕉葉中入眠,在翠鳥啼鳴間醒來,輕柔的夏風帶來荷花的清晨問候,抬頭是澈藍的天空,眼下是碧波蕩漾的西湖,來過山莊的人都不會忘記屬於杭州的那份靜謐深沉
Bai
Standard King Bed Room
Stayed in Jun 2023
Business travelers
29 review
10.0/10
Outstanding
Posted on Jul 26, 2023
Very good location with super nice gardens
Response from Property: Dear guest, thank you for choosing West Lake Villa. The villa is located on the bank of West Lake in Hangzhou. It has a unique natural environment and meticulous family service. We look forward to seeing you again.
Guest User
Standard King Bed Room
Stayed in Oct 2022
Couples
1 review
9.5/10
Amazing
Posted on Nov 22, 2022
The experience is great and with all the trees around the air quality is fresh.
Response from Property: Dear guest, thank you for choosing West Lake Villa. The villa is located on the bank of West Lake in Hangzhou. It has a unique natural environment and meticulous family service. We look forward to seeing you again.
Guest User
Exclusive Room (Double Bed)
Stayed in Mar 2023
Travel with friends
72 review
9.5/10
Amazing
Posted on Apr 9, 2023
Was Government facility,good location
Response from Property: Dear guests, welcome to Zhejiang West Lake Villa. The villa not only has a beautiful ecological environment and superior geographical environment, but also has a very significant May 4th Constitution Memorial Hall, which records the profound time when Chairman Mao established the Constitution here. , welcome you to visit next time you stay.
Xiaoxiao@shijie
Exquisite King Bed Room
Stayed in Feb 2025
Couples
120 review
10.0/10
Outstanding
Posted on Mar 18, 2025
The state guesthouse with the freshest air, with mountains behind and lakes in front, is where the Chairman drafted the May Fourth Constitution. The waiter has received professional etiquette training and specially arranged room 3222 for us. It is very quiet and I like it very much. The breakfast is of high standard. The chef has freshly fried steak, osmanthus lotus root, Bobo chicken, West Lake lotus root powder... For the delicious food and beautiful scenery, I will come again next time~
Original TextTranslated by Google
6/20
Response from Property: Dear guest, thank you for choosing West Lake Resort in Zhejiang. The resort is located by the West Lake. You can see the beautiful scenery of the mountains and lakes, the osmanthus in autumn, and the lotus flowers. The beauty of Hangzhou and the resort lies in walking around and enjoying the comfort and pleasure in the mist. We look forward to your next visit~
Guest User
Standard King Bed Room
Stayed in Mar 2025
Solo travelers
2 review
10.0/10
Outstanding
Posted on Apr 6, 2025
The experience was very satisfactory. It is worthy of being a state guest reception center. The whole hotel is lush and green, and the environment is very quiet. In the room, you can basically only hear the birds singing outside the window. You can sit on the back hill of the hotel and look out at the West Lake. The hotel's breakfast and dinner buffets are very rich and taste very good. The service attitude of the staff is also very good, especially the housekeeper of Building No. 3 where I stayed this time. In short, if you haven't booked the West Lake State Guesthouse, I strongly recommend West Lake Villa!
Original TextTranslated by Google
6/13
Response from Property: 尊敬的賓客:您好!非常感謝您的點評。看到您在入住我們酒店期間拍攝了這麼多好看的照片,想必您入住的心情也如同這美麗的風景一般 !我們酒店地處西子湖畔,地理位置絕佳,更有多種特色客房,在滿足四方賓客食住需求的同時,也為賓客提供個性化的親情服務!我們也感到十分榮幸,能為您此次杭州之旅增添了便利,真誠期待您再次光臨,希望下次我們能得到您滿分的肯定!
Guest User
Standard King Bed Room
Stayed in Mar 2025
Family
19 review
10.0/10
Outstanding
Posted on Apr 23, 2025
I really want to praise this hotel. First, the location is good, which is on the north bank of West Lake. Some rooms can directly see the surface of West Lake. As the saying goes, there are good places in the south and north of the mountains, and this hotel is in such a good place. Second, the space is large. Whether it is the space in the room or the activity space of the hotel itself, it is really large. Living in a spacious and comfortable place makes people feel like traveling and taking a vacation. This hotel really has this. The accommodation is divided into several different buildings, and the floors are not high. You can walk around inside if you have nothing to do. The greening rate is also good. Third, the service is good. I really want to emphasize this point. Whether it is the service attitude or the shuttle bus pick-up, they are very positive. There was a little accident this time. I accidentally closed the car door and clamped the baby's hand, bleeding. I asked for help from the service staff. The service staff directly took out iodine and band-aids and carefully helped the baby deal with it. I am really grateful. From this point of view, the service capacity is also very sufficient. In addition, the child was naughty and accidentally broke the spoon while eating in the morning. The service staff came over to deal with it immediately and comforted the child that it was okay. At that moment, I felt that as a parent, I didn’t treat the child so well. Fourth, the facilities are good. There is a water purifier in the room, which is very clean. The materials used are also very good. There is a free children's playground in the hotel. Parking is also convenient. The breakfast is very rich. There are other advantages that I won't list one by one. In short, I want to praise this hotel - West Lake Villa. I won't hesitate when I come to Hangzhou in the future, just book this hotel.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are very honored to see your comments with pictures and texts! There is the May Fourth Constitution Memorial Hall in the villa, which has a profound historical and cultural heritage. It has won the favor of many Chinese and foreign guests with its unique geographical location and personalized butler-style service! At the same time, thank you very much for your suggestions. We will continue to update breakfast dishes and regularly develop new products. We look forward to serving you again!
Toutongbuzhi
Standard King Bed Room
Stayed in Mar 2025
Family
2 review
10.0/10
Outstanding
Posted on Apr 15, 2025
West Lake Villa Hotel is very good. The greenery in the hotel park is very good. There are several red maples with green trees. The scenery is very good and it is very quiet. The room facilities are also good, with smart toilets and Dyson hair dryers. The room area in Building 3 is a bit small. The guy who took the photo of Xiaowan Travel Photography is called Aqing, and his service is meticulous. The overall feeling is very good.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您的點評。看到您在入住我們酒店期間拍攝了這麼多好看的照片,想必您入住的心情也如同這美麗的風景一般 !我們酒店地處西子湖畔,地理位置絕佳,更有多種特色客房,在滿足四方賓客食住需求的同時,也為賓客提供個性化的親情服務!我們也感到十分榮幸,能為您此次杭州之旅增添了便利,真誠期待您再次光臨,希望下次我們能得到您滿分的肯定!
Laodengxiongmao
Exclusive Room (2 Beds)
Stayed in Jan 2025
Family
28 review
9.7/10
Amazing
Posted on Mar 2, 2025
I was in the 699 group, but I made a mistake. I thought I booked the Xizi Hotel, but it turned out to be the West Lake Villa. This hotel is at the northernmost part of the West Lake, a stone's throw away from Gushan. Breakfast is in Building 1, on a small hillside facing the West Lake. After breakfast in the forest, you can see the whole view of the West Lake when you climb up the back mountain. This view is worth 200 yuan. The breakfast is the best of all the five-star hotels I have been to, and it feels great value. Below the restaurant is the Constitution Exhibition Hall, where Chairman Mao lived for more than 70 days. It is the birthplace of the Constitution of the People's Republic of China. Thinking of our hundred years of struggle and finally standing up, I couldn't help crying.
Original TextTranslated by Google
6/16
Response from Property: 尊敬的客人:您好!感謝您分享的入住體驗,我們深表榮幸。未能達到5分的好評,我們有些小小的失望哦~但還是非常感謝您的入住,期待和您的再次相約,祝您工作順利、生活愉快
Guest User
Exclusive Room (2 Beds)
Stayed in Feb 2025
Travel with friends
3 review
10.0/10
Outstanding
Posted on Mar 12, 2025
I booked it at the cheap price of 699, but found it to be a treasure after I checked in. The hotel is on Beishan Street, diagonally opposite the Broken Bridge, and it only takes 5 minutes to walk to the Broken Bridge. There is a bus stop opposite the hotel, which is convenient for access. There are also many taxis, and I think it is more convenient not to drive. Hangzhou has traffic restrictions, and I am not familiar with the road, so driving is really awkward. Let's talk about the hotel environment. Except for the lack of a swimming pool, everything else is ok. I think the swimming pool is useless to me. The hotel is in Chinese style, with exquisite flowers and trees everywhere, and low-key. I must praise the breakfast, which is great. Not to mention the exquisite and delicious breakfast, even the plates, dishes, bowls and chopsticks are also very delicate. I think they are much more exquisite than those in Shangri-La next door. Thin porcelain, the hotel is so willing to take them out for guests to use, I am afraid that they will be accidentally broken. The room is not large, enough, and the ceiling height is very high, more than 3 meters, which feels good and not depressing. Clean and tidy. Electric curtains, sensor toilet. Disposable toothbrushes, toothpaste and combs are all good, and the towels are thick and clean. If you need anything, just call and it will be satisfied immediately. Anyway, I have strongly recommended it to my relatives and friends. There is only one small drawback, the drain plug of the wash basin is not tight, and it has no effect after plugging it, and the water still flows out. Finally, I will post a few photos of the hotel for you to take a look.
Original TextTranslated by Google
6/14
Response from Property: Dear guest: Hello! Thank you very much for your review. Seeing that you took so many beautiful photos during your stay in our hotel, I believe that your mood for staying here is just like the beautiful scenery! Our hotel is located by the West Lake, with an excellent geographical location. There are also a variety of special guest rooms. While meeting the food and accommodation needs of guests from all over the world, it also provides guests with personalized family services! We are also very honored to have added convenience to your trip to Hangzhou. We sincerely look forward to your visit again and hope that we can get your full affirmation next time!