Westlake Villa·Hangzhou&State Guest Reception Center Reviews
Westlake Villa·Hangzhou&State Guest Reception Center
No.84 Beishan Street, Xihu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Westlake Villa·Hangzhou&State Guest Reception Center Guest Reviews
4.8/5
Excellent
3763 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.9
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(3763)
Positive reviews(3728)
Reviews with photos/video(1287)
Classy environment(1007)
Delicious breakfast(741)
Garden view(280)
Perfect for kids(126)
Offers pick-up/drop-offs(72)
Delicious buffet(56)
Tasty restaurant(55)
Has play area for children(51)
Negative reviews(35)
Guest User
Exclusive Room (Double Bed)
Stayed in Jan 2025
Family
59 review
5.0/5
Outstanding
Posted on Feb 4, 2025
It is a very good place to stay. Perfect location, elegant facilities, excellent service team.
Response from Property: 尊敬的賓客您好,能得到您的肯定我們由衷的感到高興和鼓舞。山莊一直都以國賓接待的標準堅持自己,秉持初心,用心做事,用情做事,我們希望在杭州最美的地方給您提供最優的服務,以後的時間很長,我們要做的還有很多,但是山莊未來可期,希望您與山莊的相遇不是初見而是歸來。
Xiaobei
Exclusive Room (Double Bed)
Stayed in Apr 2024
Family
1 review
4.5/5
Great
Posted on May 13, 2024
Beautiful and ambient, the front desk lady 小童 in building #5 was super helpful with my left belongings.
However the sound proof in the hotel was poor.
Large selection of breakfast buffet.
Response from Property: 非常感謝您在百忙之中寫下點評,您的滿意是我們前行最大的動力,期待您的下次入住!
Guest User
Exclusive Room (Double Bed)
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 23, 2024
Excellent service, located 5 mins to the west lake. We really enjoy our stay.
Response from Property: 尊敬的賓客您好,感謝您對山莊一直以來的支持,山莊內樹茂竹秀,綠坪如茵,蟬鳴蟲唱,曲徑迂迴,有江南園林之精巧,即使賓客在繁華鬧市之中亦可拋卻瑣事煩憂,享受清凈悠然,是您旅遊度假、休閑娛樂的理想場所。
Fengxia
Exclusive Room (2 Beds)
Stayed in Sep 2023
Couples
1 review
5.0/5
Outstanding
Posted on Oct 25, 2023
The place is very beautiful and quiet. The breakfast is delicious and overwhelmingly in varieties. It is the best breakfast we ever had during traveling in Hangzhou.
Response from Property: Dear guest: Hello! Thank you for your love and affirmation of the villa. We are honored to receive such a loving guest as you. Everything we do is to leave such a deep impression on each guest, and the pursuit of high-quality service quality is also our consistent goal. Thank you again for your review. We will continue to work hard to get better and better. We look forward to your visit again!
JackH1
Exclusive Room (Double Bed)
Stayed in Dec 2023
Family
48 review
5.0/5
Outstanding
Posted on Feb 15, 2024
Good place to relax with big room full of amenities 👌🏼
Response from Property: 尊敬的賓客您好,感謝您入住浙江西湖山莊,山莊緊鄰西湖,位於寶石山下,具有較高的植被覆蓋率,讓您在雨打蕉葉中入眠,在翠鳥啼鳴間醒來,輕柔的夏風帶來荷花的清晨問候,抬頭是澈藍的天空,眼下是碧波蕩漾的西湖,來過山莊的人都不會忘記屬於杭州的那份靜謐深沉
Guest User
Standard Twin Beds Room
Stayed in Aug 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Sep 14, 2024
very good
Response from Property: 尊敬的賓客您好,感謝您入住浙江西湖山莊,山莊緊鄰西湖,位於寶石山下,具有較高的植被覆蓋率,讓您在雨打蕉葉中入眠,在翠鳥啼鳴間醒來,輕柔的夏風帶來荷花的清晨問候,抬頭是澈藍的天空,眼下是碧波蕩漾的西湖,來過山莊的人都不會忘記屬於杭州的那份靜謐深沉
Bai
Standard King Bed Room
Stayed in Jun 2023
Business travelers
29 review
5.0/5
Outstanding
Posted on Jul 26, 2023
Very good location with super nice gardens
Response from Property: Dear guest, thank you for choosing West Lake Villa. The villa is located on the bank of West Lake in Hangzhou. It has a unique natural environment and meticulous family service. We look forward to seeing you again.
Guest User
Standard King Bed Room
Stayed in Oct 2022
Couples
1 review
4.7/5
Amazing
Posted on Nov 22, 2022
The experience is great and with all the trees around the air quality is fresh.
Response from Property: Dear guest, thank you for choosing West Lake Villa. The villa is located on the bank of West Lake in Hangzhou. It has a unique natural environment and meticulous family service. We look forward to seeing you again.
Guest User
Exclusive Room (Double Bed)
Stayed in Mar 2023
Travel with friends
74 review
4.7/5
Amazing
Posted on Apr 9, 2023
Was Government facility,good location
Response from Property: Dear guests, welcome to Zhejiang West Lake Villa. The villa not only has a beautiful ecological environment and superior geographical environment, but also has a very significant May 4th Constitution Memorial Hall, which records the profound time when Chairman Mao established the Constitution here. , welcome you to visit next time you stay.
Laodengxiongmao
Exclusive Room (2 Beds)
Stayed in Jan 2025
Family
27 review
4.8/5
Amazing
Posted on Mar 2, 2025
I was in the 699 group, but I made a mistake. I thought I booked the Xizi Hotel, but it turned out to be the West Lake Villa. This hotel is at the northernmost part of the West Lake, a stone's throw away from Gushan. Breakfast is in Building 1, on a small hillside facing the West Lake. After breakfast in the forest, you can see the whole view of the West Lake when you climb up the back mountain. This view is worth 200 yuan. The breakfast is the best of all the five-star hotels I have been to, and it feels great value. Below the restaurant is the Constitution Exhibition Hall, where Chairman Mao lived for more than 70 days. It is the birthplace of the Constitution of the People's Republic of China. Thinking of our hundred years of struggle and finally standing up, I couldn't help crying.
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6/16
Response from Property: 尊敬的客人:您好!感謝您分享的入住體驗,我們深表榮幸。未能達到5分的好評,我們有些小小的失望哦~但還是非常感謝您的入住,期待和您的再次相約,祝您工作順利、生活愉快
Guest User
Exclusive Room (2 Beds)
Stayed in Feb 2025
Travel with friends
3 review
5.0/5
Outstanding
Posted on Mar 12, 2025
I booked it at the cheap price of 699, but found it to be a treasure after I checked in. The hotel is on Beishan Street, diagonally opposite the Broken Bridge, and it only takes 5 minutes to walk to the Broken Bridge. There is a bus stop opposite the hotel, which is convenient for access. There are also many taxis, and I think it is more convenient not to drive. Hangzhou has traffic restrictions, and I am not familiar with the road, so driving is really awkward. Let's talk about the hotel environment. Except for the lack of a swimming pool, everything else is ok. I think the swimming pool is useless to me. The hotel is in Chinese style, with exquisite flowers and trees everywhere, and low-key. I must praise the breakfast, which is great. Not to mention the exquisite and delicious breakfast, even the plates, dishes, bowls and chopsticks are also very delicate. I think they are much more exquisite than those in Shangri-La next door. Thin porcelain, the hotel is so willing to take them out for guests to use, I am afraid that they will be accidentally broken. The room is not large, enough, and the ceiling height is very high, more than 3 meters, which feels good and not depressing. Clean and tidy. Electric curtains, sensor toilet. Disposable toothbrushes, toothpaste and combs are all good, and the towels are thick and clean. If you need anything, just call and it will be satisfied immediately. Anyway, I have strongly recommended it to my relatives and friends. There is only one small drawback, the drain plug of the wash basin is not tight, and it has no effect after plugging it, and the water still flows out. Finally, I will post a few photos of the hotel for you to take a look.
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6/14
Response from Property: Dear guest: Hello! Thank you very much for your review. Seeing that you took so many beautiful photos during your stay in our hotel, I believe that your mood for staying here is just like the beautiful scenery! Our hotel is located by the West Lake, with an excellent geographical location. There are also a variety of special guest rooms. While meeting the food and accommodation needs of guests from all over the world, it also provides guests with personalized family services! We are also very honored to have added convenience to your trip to Hangzhou. We sincerely look forward to your visit again and hope that we can get your full affirmation next time!
Qingyuniandazongshi
Exclusive Room (2 Beds)
Stayed in Feb 2025
Family
18 review
5.0/5
Outstanding
Posted on Mar 7, 2025
I like West Lake Villa very much. Currently, the best hotels in the West Lake area are West Lake Country (Liuzhuang) and Xizi Hotel (Wangzhuang). After staying in the two hotels, I discovered another Provincial Party Committee Reception Center. Except for the lack of a swimming pool, West Lake Villa is perfect in other aspects. It is very close to Louwailou and the West Lake is right outside the door. The location is comparable to that of West Lake Grand Hyatt Hotel. And next to Hangzhou Shangri-La and Yuewang Temple, it is very convenient for tourism.
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6/14
Response from Property: 尊敬的賓客:您好!非常感謝您的點評。看到您在入住我們酒店期間拍攝了這麼多好看的照片,想必您入住的心情也如同這美麗的風景一般 !我們酒店地處西子湖畔,地理位置絕佳,更有多種特色客房,在滿足四方賓客食住需求的同時,也為賓客提供個性化的親情服務!我們也感到十分榮幸,能為您此次杭州之旅增添了便利,真誠期待您再次光臨,希望下次我們能得到您滿分的肯定!
Guest User
Exclusive Room (2 Beds)
Stayed in Jan 2025
Family
7 review
5.0/5
Outstanding
Posted on Mar 6, 2025
West Lake is the best in the world, and West Lake Villa is a must-stay. It is located in an excellent location on Beishan Street, facing West Lake and Gushan, with Xinxin Hotel and Shangri-La Hotel on the left and right. Where can you find such a C position, not to mention that it is a garden state guesthouse with a large garden. The room on the first floor is very good, with a small garden, where you can drink coffee and take a deep breath. Of course, the service here is also great, the breakfast is very rich, and every lady is very enthusiastic and patient. It is worth mentioning that Miss Yuting has a very good service attitude and feels the arrival of spring.
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6/15
Response from Property: Dear guest: Hello! We are very honored to see your comments with pictures and texts! There is a May Fourth Constitution Memorial Hall in the villa, which has a profound historical and cultural heritage. It has won the favor of many Chinese and foreign guests with its unique geographical location and personalized butler-style service! At the same time, thank you very much for your suggestions. We will continue to update breakfast dishes and regularly develop new products. We look forward to serving you again!
Guest User
Exclusive Room (2 Beds)
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 25, 2025
In the Year of the Snake, I took my parents to visit the West Lake and see the Broken Bridge. I chose a hotel that was convenient and unique. Finally, I decided to come to this hotel, the birthplace of "West Lake Manuscript".
The environment is a natural oxygen bar, with lush trees and plum blossoms. If you come in spring and autumn, the scenery will be even better. The staff I met during my stay were all good, polite, warm and thoughtful, and had a strong sense of service. Compared with the reception of Ruijin Jinjiang Guangying Shengli Nanyuan, it is better. Hunan is comparable to it. When checking in at Building No. 5, the front desk Liu Zhi took into account the actual situation and upgraded the room and sent a meal for one person. I arranged to live in Building No. 2. Because I had to climb the back mountain and didn't know the direction, the building manager Zhang Zihan personally accompanied me to the entrance on the second floor. The room was cleaned by the auntie, and there were many choices for breakfast. I could also go to Xinxin for dinner, which was super value. If it is the same level, you can consider adjusting the toiletries, such as other hotels that use small bottles of L'Occitane or other brands, but the hand washing foamer and children's water are plus points. After a few days, I was satisfied with the overall experience.
As for Xinxin, although the variety of breakfast at 1913 is not as rich as that at Shanzhuang, it is more refined. In addition, you can also listen to the stories of the Republic of China. It is relatively monotonous to read the text and pictures, but it is more vivid and lively after being told by Chen Bo in a long gown and holding a fan. Chen Bo's knowledge reserve is rich and solid. I still feel unsatisfied after listening to the whole thing. It is a cultural journey that cannot be missed when visiting Shanzhuang and Xinxin. The three of us had a full experience and will come again next time.
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6/15
Response from Property: 尊敬的賓客:您好!感謝您對酒店的喜愛和認可!您的滿意是對我們莫大的支持。為客户營造一個舒適、温馨、美好的入住環境是我們義不容辭的責任與義務,而温暖親切的待客之道一向是我們所推崇和為之努力的目標,賓客的滿意是我們最大的心願!期待您再次入住!
Guest User
Exquisite King Bed Room
Stayed in Feb 2025
Solo travelers
22 review
5.0/5
Outstanding
Posted on Mar 3, 2025
My favorite hotel in Beishan Street. I stayed here for the third time to enjoy the plum blossoms on Gushan Mountain. It is not far to Quyuan Fenghe, Guozhuang and Botanical Garden to see plum blossoms. The breakfast is rich in variety. You can also learn about the Constitution. A perfect trip to enjoy plum blossoms. Looking forward to coming again during the lotus season!
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6/11
Response from Property: 尊敬的賓客:您好!感謝您再次光臨浙江西湖山莊,看到您對我們的認可,我們心裏十分欣慰和感動!預見和滿足客人的需求是我們每一位服務人員都堅持的服務理念,您的滿意也是對我們工作最大的支持。希望浙江西湖山莊能成為您旅途中的家,期待與您再次相聚~