White Horse Lake Jianguo Hotel

White Horse Lake Jianguo Hotel Reviews

White Horse Lake Jianguo Hotel

No.336 Changjiang South Road, Binjiang District, Hangzhou, Zhejiang, 310052, ChinaView Hotel Details
White Horse Lake Jianguo Hotel
White Horse Lake Jianguo HotelWhite Horse Lake Jianguo HotelWhite Horse Lake Jianguo Hotel
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White Horse Lake Jianguo Hotel Guest Reviews

4.7/5
Outstanding
1316 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1316)
Positive reviews(1297)
Reviews with photos/video(249)
Delicious breakfast(173)
Friendly front desk staff(143)
Large rooms(96)
Perfect for business trips(56)
Luxurious(20)
Tasty restaurant(20)
Delicious buffet(20)
Secluded lake view(17)
Negative reviews(19)
Merivynn
Deluxe Queen Room
Stayed in Nov 2024
Family
15 review
5.0/5
Outstanding
Posted on Dec 17, 2024
Excellent luxury hotel located in the new southern zone of Hangzhou. A good choice if you don't mind an additional 15 - 20 minute journey time to most attractions.
Response from Property: Dear guest, hello! Thank you for choosing Baima Lake Jianguo Hotel and sharing your accommodation experience! Thank you for giving the hotel a 5-point rating. Your satisfaction is our greatest comfort and encouragement! Every love comes from a smile and emotion deep in our hearts, and it is our wish to satisfy and bring happiness to you. Starting from acquaintance, stemming from mutual understanding, love and cherishing, your affirmation is our consistent pursuit. Sincerely looking forward to meeting you next time, "Urban Oasis, Free Nation Building"!
chaddwick Plotz
Deluxe Queen Room
Stayed in Feb 2025
Family
1 review
5.0/5
Outstanding
Posted on Mar 9, 2025
We had a great stay at the hotel and our children enjoyed it too. The staff were very helpful and kind. It was an enjoyable stay for our family!
Response from Property: 非常高興聽到您和您的家人在建國飯店度過了一段愉快的時光!孩子的喜愛總是最純粹的,得知他們也喜歡這裏,我們感到無比欣慰。酒店一直致力於為每一位賓客,尤其是小賓客們,創造温馨、愉快的住宿環境。工作人員的樂於助人與友善態度,是我們酒店文化的核心。我們很高興看到他們能夠為您一家提供如此出色的服務,讓您感受到家一般的温暖與關懷。再次感謝您的肯定與支持,期待在未來的日子裏,您能再次光臨,讓我們有機會繼續為您和家人提供優質的服務與體驗。祝您家庭幸福,生活愉快!
Peter-ABC
Superior 2-bed Room
Stayed in Sep 2024
Family
1 review
4.5/5
Great
Posted on Oct 5, 2024
The room was clean. And the hotel near a lake ,excellent view!
Response from Property: 尊敬的賓客:您好!很高興您對杭州白馬湖建國飯店的肯定!酒店地處濱江地段,坐落在白馬湖湖畔,公園環繞在側,毗鄰中國動漫博物館,環境非常幽美!酒店一直希望會用自己的貼心和暖心,成為您心中的那個家外之家,期盼您的下次回家!
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Family
1 review
4.7/5
Amazing
Posted on Oct 7, 2024
The rooms, service, and breakfasts are excellent! The park is fascinating! The room is spacious, very comfortable, with a great bathtub and shower, large windows, and nice furniture. Everything is fantastic. The only major downside is the mess around the pool. The dividing floats are covered in green algae, and there’s clutter around the pool, with furniture and other items giving off a sense of neglect and uncleanliness. Please get the pool and changing area into perfect order—it would earn a 5+ rating.
Response from Property: 尊敬的客人,非常感謝您抽出寶貴的時間對您在杭州白馬湖建國飯店的入住體驗進行分享。對於您在入住期間所遇到的問題我們表示抱歉,我們已經就此與游泳池負責部門溝通,並制定相關改進措施,一定儘快將最好的一面展現給每一位顧客。希望您下次光臨,體驗我們的進步。再次感謝您的點評,祝您生活愉快!
Mal O
Superior 2-bed Room
Stayed in Jan 2024
Couples
5 review
4.7/5
Amazing
Posted on Feb 15, 2024
Excellent accommodation, breakfasts and facilities. However, the pool was not open during our stay which was a prime reason for visiting! The gym is only open in the afternoons and evenings!
Response from Property: Dear guest, hello! Thank you for choosing Baimahu Jianguo Hotel and sharing your accommodation experience. Finally, I waited for you. Fortunately, I didn't give up. Thank you for your suggestions on the hotel. We have received them. We will continue to adjust and improve in the future. "The years are quiet and my heart is at peace." Only after experiencing it can you understand. Continuing the same accommodation environment and more perfect service is what all the partners of Baimahu Jianguo Hotel can do for you. If you like us, remember to come back and see us often~ I wish you a happy life and look forward to your next visit~
Stefan
Deluxe Queen Room
Stayed in May 2024
Business travelers
2 review
4.0/5
Very Good
Posted on Jun 16, 2024
Hotel located near wonderful park and cartoon museum with stunning architecture. Big rooms with all amenities you could expect. Will return on my next trip.
Response from Property: Dear guest: Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is only to bring a different vacation experience to every guest. Seeing your satisfaction and affirmation, we are truly moved and will continue to work hard to prepare for your return at any time.
FU HENG CHANG
Superior Queen Room
Stayed in Oct 2024
Business travelers
6 review
4.5/5
Great
Posted on Jan 15, 2025
Good service
Response from Property: 尊敬的賓客:您好!收到您對我們酒店服務的正面評價——“好服務”,我們團隊上下皆感欣喜與鼓舞。這不僅是對我們日常努力的認可,更是激勵我們不斷前行的動力源泉。在杭州白馬湖建國飯店,我們始終秉持“以客為尊,用心服務”的核心理念,致力於為您打造一個温馨、舒適、便捷的住宿體驗。從您踏入酒店大門的那一刻起,無論是前台的熱情接待,客房的細緻整理,還是餐廳的美味佳餚,我們都力求在每一個細節中展現我們的專業與用心。在此,我們再次感謝您的肯定與支持。您的滿意是我們最大的追求,也是我們不斷前行的動力。期待在未來的日子裏,能與您再次相遇,共同書寫更多美好的故事。
Guest User
Superior 2-bed Room
Stayed in Feb 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 25, 2025
The hotel has a unique appearance, the pool at the entrance is magnificent, and the scenery outside the window is also very good. I couldn't help but go downstairs to take a picture. The green grass feels like spring. The room is clean and tidy, and the facilities are also complete. The front desk lady is enthusiastic and the cleaning lady is also very considerate. She specially prepared red dates and ginger for me.
Original TextTranslated by Google
Response from Property: Your description unfolds like a scroll, making the beauty and warmth of Hangzhou Baima Lake Jianguo Hotel come to life on paper! The unique design of the hotel's appearance is our pursuit and tribute to beauty. The magnificent pool at the gate not only adds to the solemnity and elegance of the hotel, but also becomes an unforgettable scenery in the hearts of guests. The scenery outside the window is a gift we carefully selected, hoping to add a touch of greenery and vitality to your journey. We are honored to hear that you can't help but go downstairs to take pictures. The green grass, like a messenger of spring, conveys vitality and hope. We are also very happy to be your witness to capture this beauty. The room is clean and tidy, and the facilities are complete, which is our basic commitment to every guest. We know that a comfortable and tidy accommodation environment is the warmest harbor on the journey. The enthusiastic service of the front desk lady and the caring care of the cleaning sister are a vivid embodiment of our hotel service concept. Their smile and attentiveness, like a spring breeze, let you feel the warmth of home on your journey. The red date ginger tea specially prepared for you is our heartfelt gift, hoping to dispel your fatigue during the journey and bring you a touch of warmth and sweetness. Thank you again for your visit and affirmation. Your satisfaction is our greatest motivation for progress. In the future, we will continue to uphold the service concept of "customer-oriented", continuously improve service quality and accommodation experience, and bring a better time to every guest. Looking forward to meeting you again at Hangzhou Baima Lake Jianguo Hotel, and continue to write our beautiful story together. I wish you a happy life and a pleasant journey!
Guest User
Superior 2-bed Room
Stayed in Feb 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 23, 2025
The room is clean and hygienic. The bedding is the most comfortable I have ever stayed in a hotel. It is very smooth. I love the dressing mirror next to the wardrobe. There is a lake outside the window. The scenery is nice. The service from the brother who pulls the door to the aunt who cleans the room is very enthusiastic. It is cost-effective. I will come again next time.
Original TextTranslated by Google
Response from Property: 非常感謝您對我們白馬湖建國版店的詳盡評價,您的滿意是我們最大的追求!您提到房間衞生乾淨,床品舒適絲滑,這讓我們感到非常欣慰。我們一直致力於為客人提供最優質的住宿體驗,從床品的選擇到房間的清潔,每一個細節都力求完美。您對穿衣鏡的喜愛,以及窗外湖景的讚賞,都讓我們感到無比開心,這些都是我們酒店獨特的魅力所在。同時,您對酒店員工的熱情服務也給予了高度評價。無論是拉門的小哥哥還是打掃衞生的阿姨,他們都以最真誠的態度為客人提供服務,讓每一位客人都能感受到家的温暖。您提到性價比高,這是對我們酒店最大的肯定。我們將繼續努力,保持優質的服務和合理的價格,為更多客人提供性價比超高的住宿選擇。期待您下次再來,我們將竭誠為您服務,為您帶來更加美好的住宿體驗。再次感謝您的寶貴評價和認可,祝您生活愉快!
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Business travelers
10 review
5.0/5
Outstanding
Posted on Feb 22, 2025
The room is very user-friendly and the service is first-class, thoughtful and considerate. I will come to this hotel next time I come to Hangzhou. The surrounding environment of the hotel is also very beautiful and suitable for business and leisure, etc.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.
Guest User
Superior Queen Room
Stayed in Jan 2025
Business travelers
80 review
5.0/5
Outstanding
Posted on Feb 7, 2025
Very good hotel, suitable for business trips and vacations. It is next to Baima Lake and close to the China Cartoon Museum. It is very quiet and comfortable, good for leisure walks, and the food is delicious.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!很高興您對杭州白馬湖建國飯店的肯定!酒店地處濱江地段,坐落在白馬湖湖畔,公園環繞在側,毗鄰中國動漫博物館,環境非常幽美!酒店一直希望會用自己的貼心和暖心,成為您心中的那個家外之家,期盼您的下次回家!
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 3, 2025
This is an old brand hotel that has hosted some important national events. The hotel has a very design-oriented exterior and very convenient parking. The front desk staff Xiong Jing and Shu Hao are very nice, warm and generous, and they are praised by name. The facilities in the room are very complete and clean. The surrounding environment is green and beautiful, and I recommend everyone to relax.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您對杭州白馬湖建國飯店的支持!人生就是一張答卷,它上面有選擇題,填空題,判斷題和問答題,希望杭州白馬湖建國飯店會是您最簡單的選擇,最滿意的答案!歡迎再回來!祝:安好!
Xiaoma
Superior 2-bed Room
Stayed in Jan 2025
Family
18 review
3.0/5
Posted on Feb 4, 2025
The hotel is very close to the animation museum and parking is very convenient, but the hygiene needs to be improved. There are 4 pillows in the room, and two of them are stained, which is a bit exaggerated.
Original TextTranslated by Google
Response from Property: 尊敬的客人:您好!非常感謝您選擇我們的酒店並抽出寶貴時間給予我們反饋。首先,很高興得知我們的地理位置和停車服務給您帶來了便利,特別是離您心儀的動漫館很近,這無疑為您的旅程增添了一份樂趣。瞭解到您所提及的枕頭污漬問題,實際上並非真正的污漬,而是由於我們酒店採用透明保潔設施,枕套內置了用於追蹤清洗記錄的芯片。隨着使用時間的累積,熨燙過程中芯片偶爾會在枕套上留下熨痕,這一細節上的疏忽給您帶來了不便,我們對此深感遺憾。再次感謝您的理解與包容,以及對我們酒店提出的寶貴意見。期待在不久的將來,能以更加優質的服務迎接您的到來。
Guest User
Superior 2-bed Room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 26, 2025
The hotel is very close to the China Animation Museum, which is very convenient for taking children to the exhibition. The service is also excellent. Wu Hongxia from the concierge department is very enthusiastic and attentive, reminding us of things we forgot to take in the lobby. The hotel also prepared projects such as pitching pots and rings, a new experience for the New Year!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!很高興您對杭州白馬湖建國飯店的肯定!酒店地處濱江地段,坐落在白馬湖湖畔,公園環繞在側,毗鄰中國動漫博物館,環境非常幽美!酒店一直希望會用自己的貼心和暖心,成為您心中的那個家外之家,期盼您的下次回家
Halouwaixiansheng
Deluxe Queen Room
Stayed in Dec 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 10, 2025
I was on a business trip to Hangzhou and happened to book this hotel. Their lobby is really spacious and magnificent. The first bad time of the year, the service staff I met when checking in were very kind and amiable. The concierge helped to open the door and take the luggage. The efficiency of the front desk Xiong Jing in checking in was really very high, and the warm reminders were very good. The guest room also helped to upgrade for free, the hygiene was very good, and the view outside the window was very pleasant. There are charging piles in the parking lot, which is very convenient for driving and parking. The room aunt is also very kind. If you are traveling, the front desk will also recommend a guide to Hangzhou. Very good
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for staying at our hotel and sharing your experience. We are glad that you have recognized every aspect of our hotel. Through your meticulous description, we can feel the happiness that this journey has brought you. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to serving you next time!