Sheraton Sanya Yalong Bay Resort

Sheraton Sanya Yalong Bay Resort Reviews

Sheraton Sanya Yalong Bay Resort

No. 19, Longhai Road, Yalong Bay National Tourism Resort, Jiyang District, Sanya, Hainan, 572000, ChinaSee Hotel Details
Sheraton Sanya Yalong Bay Resort
Sheraton Sanya Yalong Bay ResortSheraton Sanya Yalong Bay ResortSheraton Sanya Yalong Bay Resort
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Guest Reviews

9.5/10
Outstanding
22926 review
Verified reviews
Location9.6
Amenities9.3
Service9.5
Cleanliness9.6
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All reviews(22926)
Positive reviews(22610)
Reviews with photos/video(9540)
Perfect for kids(2768)
Great swimming pool(2605)
Loved the beach(2172)
Close to beach(1210)
Has facilities for children(470)
Family activities available(300)
Clean pool(226)
Negative reviews(316)
Guest User
Family Elegant Suite
Stayed in May 2025
Family
3 review
5.5/10
Posted on Jun 29, 2025
check-in was reasonably fast. in addition to payment for 2 nights stay, reception asked for a deposit of 500 rmb. in my >35 years of travel i have only encountered 2 occasions where hotels asked for a deposit; this which is managed by marriott and marriott taipei. suite was big and service can be considered as ok. cleanliness was doubtful; there was a cockroach in the toilet. fittings were rather dated and way overdue for refurbishment. maintenance was poor. just before checkout we discovered that the upper hinge holding the gl⁹ass toilet door was nearly unhinged. what if the glass door had unhinged, glass door fallen & broken? breakfast on both days were barely edible. overall, prices charged just do not commensurate with goods & services delivered. i am presently waiting for the refund of my deposit.
Response from Property: 尊敬的客人,感謝您的詳細反饋,對此次不佳體驗我們深表歉意。入住手續效率您的認可我們珍視,按金為覆蓋額外消費或設施損壞,是行業常規,給您困擾很抱歉,我們會評估流程。廁所出現蟑螂完全不符合衞生標準,已反饋客房部門加強消殺和檢查;設施陳舊、玻璃門鉸鏈鬆動等安全隱患是我們的失職,工程部門已全面排查檢修;早餐口味問題已反饋餐飲團隊改進。您認為“價格與服務不符”的評價我們接受,將全面整改提升。按金退款已跟進,會盡快辦理。期待未來能有機會彌補,歡迎您再次檢驗改進成果。
Mapodelemar
Guestroom - Sea-View
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 25, 2025
Our stay was really great! Thank you and I will definitely recommend it.
Response from Property: 尊敬的客人,感謝您的認可和推薦!能讓您住得滿意,我們特別開心。您的推薦是對我們最大的鼓勵,我們會繼續用心做好服務,期待您和您推薦的朋友再次光臨,體驗更多美好。
Anonymous User
Elegant 2-bed Room
Stayed in May 2025
Family
11 review
10/10
Outstanding
Posted on Jun 18, 2025
Sheraton Sanya is beautiful and the beach/ocean is amazing. Had so much fun staying. Perfect resort for families.
Guest User
Superior Garden-view Queen Room
Stayed in Apr 2025
Couple
1 review
7.5/10
Posted on May 5, 2025
Amazing location and even during labour holiday the structure was able to handle an almost fully booked situation. Off season for sure could be even better. Great location !
Response from Property: 尊敬的客人,感謝您對酒店地理位置的認可,以及對我們在勞動節滿員狀態下運營的肯定!您説淡季會更好,這也是我們努力的方向,會持續優化服務,期待您淡季再來,感受更從容的體驗!
Guest User
Deluxe Lagoon Pool Room
Stayed in Mar 2025
Family
13 review
10/10
Outstanding
Posted on May 4, 2025
Third time here and we had a fantastic family holiday again! Location, beach, swimming pools and gardens are gorgeous and really well kept. We love the different pool options and the room with direct pool access is so convenient with kids. I agree with other reviews that rooms could use renovation, especially if they used to be smoking rooms, but daily cleaning is impeccable. The open air breakfast spot is lovely and breakfast choice is excellent, Chinese restaurant is also very good and provided such nice support to celebrate kid’s birthday. Derrick Liu was so helpful to address any concerns, everyone on staff is super friendly and goes above and beyond to make us feel welcome. Can wholeheartedly recommend!
BethanyLee
Lagoon Lake-view Twin Queen Room
Stayed in Mar 2025
Family
12 review
9.0/10
Great
Posted on May 18, 2025
Great. The only reason I’d give it less on service was one woman they had working at the BBQ buffet was incredibly rude. But she did not reflect the other lovely staff.
Response from Property: 您好!非常感謝您選擇入住我們酒店並反饋體驗!得知您對大部分員工的友善服務感到滿意,我們深感欣慰,但對於燒烤自助餐廳女服務員的粗魯態度,我們致以誠摯歉意。這種情況與我們一貫的服務標準嚴重不符,我們已第一時間將您的反饋轉達至餐飲部門,會加強員工培訓與服務監督,避免類似事件再次發生。服務品質的穩定與提升是我們的重要目標,很抱歉個別環節影響了您的體驗。希望未來能有機會再次為您服務,讓您感受到我們改進的決心與全方位的貼心關懷。祝您生活愉快,期待您的再次蒞臨!
一下
Deluxe Sea-view Twin Room
Stayed in Mar 2025
Family
7 review
9.0/10
Great
Posted on Apr 5, 2025
This hotel has a beautiful beach. the beach was really beautiful and clean. we had a great time here.
M Herrera
Deluxe Garden Room
Stayed in Feb 2025
Family
9 review
10/10
Outstanding
Posted on Apr 4, 2025
We simply loved it. We came for a second time and felt like home. Service is great and staff are just so nice, standards are up to a five star hotel. They do great program for and caretaking of the kids as well and there’s always stuff to do days go by so fast. I really want to come back.
6/9
Response from Property: Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing your comments with us. And thank you very much for your love of the hotel service and the environment, which will be our driving force for continuous progress! Sheraton Sanya Resort is built along the waterfront of Yalong Bay, where you can embrace the blue sea and white sand, as well as admire various tropical vegetation. All hotel staff will treat guests like family, to provide satisfactory service! Thank you again for your sharing, and look forward to your next visit! Best Regards.
Guest User
Classical Room
Stayed in May 2025
Family
5 review
10/10
Outstanding
Posted on Jun 29, 2025
Good service and excellent beach!👍
Response from Property: 尊敬的客人,感謝您的好評與點贊!很高興酒店的服務和海灘能讓您滿意,這份認可對我們來説格外珍貴。我們會繼續用心維護海灘環境、提升服務品質,期待您再次光臨,盡情享受這份美好與愜意!
Deniskaa
Superior Panoramic Room
Stayed in Feb 2025
Traveling with friends
2 review
9.0/10
Great
Posted on Mar 7, 2025
We enjoyed our stay at Sheraton Sanya Resort, and want to say special thanks to Dana and Joanne, they were very helpful. The variety of pools is great and the various activities that happen every day is also very cool, such as the morning yoga, sunset ceremony and the games during the day. Although, the breakfast buffet choices were not to the level of Sheraton, there was very little traditional chinese food, and the hot food and salad choices were scarce. Additionally, the airport transfer work only until the late evening, unfortunately. It would be great if it was also available during the night.
Guest User
Lagoon Lake-view Twin Queen Room
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 6, 2025
Very Nice hotel
Response from Property: 尊敬的客人,感謝您對酒店的肯定!“非常好”這三個字是對我們最大的鼓勵,從環境到服務,我們始終用心打磨每一個細節,能得到您的認可,我們由衷開心。我們會繼續堅守這份品質,期待您下次再來,續寫更多美好的入住體驗!
Guest User
Suite With Sea View
Stayed in Dec 2024
Family
2 review
10/10
Outstanding
Posted on Jan 5, 2025
I recently stayed at the Sheraton Sanya Hotel in Hainan and had a wonderful experience. The resort offers a stunning beachfront location, perfect for relaxation and enjoying the tropical atmosphere. My room was spacious, clean, and well-appointed, with a comfortable bed and a balcony offering breathtaking ocean views. The staff was courteous and attentive, always ready to assist with a smile. The breakfast buffet was diverse and delicious, catering to both local and international tastes. I especially appreciated the well-maintained pools and the lush, beautifully landscaped gardens. Overall, the Sheraton Sanya Hotel is an excellent choice for a relaxing getaway in Hainan, and I would gladly stay there again.
Response from Property: Dear guests, thank you for choosing Sheraton Sanya Yalong Bay Resort! I am very pleased that your stay was enjoyable and an affirmation of the hotel's overall environment. The hotel is located in the heart of Yalong Bay National Tourism Resort, with clear water and fine sand, facing the beautiful and magnificent sea view of South China, enjoying delicious breakfast and special food in the setting of Yao Chi Western Restaurant decorated by palm trees and waterfalls, is an excellent holiday destination. Your satisfaction is our driving force. We sincerely hope to meet you again at Sheraton Sanya Yalong Bay Resort! Best Regards.
Vinidiktova Margarita
Premier Deluxe Room - Sea-View (Double Bed)
Stayed in Nov 2024
Family
17 review
9.0/10
Great
Posted on Jan 9, 2025
The resort was beautiful, but pretty old, and the rooms need a renovation. The staff was nice and helpful, they did make sure we enjoyed our stay and did a follow up once we checked out. The breakfast was good with a variety of food to choose from. But honestly, it's not worth the price, you can easily find places in Sanya that are more affordable with better service. It felt a lot like we were charged more for the brand. The safe in the room was broken, and we had to call the engineer twice in just three days of stay. The electric sockets are so old the charging devices were constantly falling out which was annoying. Some of the sockets didn't work at all. The shower didn't have a shelf for our own things, which is such a minor, but still an inconvenience.
Guest User
Octonauts Family Garden Room
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jul 2, 2025
It was a great stay!!! Warmly recommend it for families with kids. With 3 swimming pools for kids! The sea is quite calm and warm in Yalong Bay. My son loved the foam party on the beach.
Response from Property: Dear guest,Thank you very much for choosing Sheraton Sanya Resort , and also for your recognition of us. I'm very glad to see that you and your child have had a pleasant holiday here. The children's swimming pool and bubble party you mentioned are among our featured programs. We have five different outdoor swimming pools, including a children's pool specially designed for kids. The regularly held bubble parties are particularly popular among young guests.As a family resort hotel in the heart of Yalong Bay, we not only have a 300-meter-long white sandy beach, but also are equipped with indoor children's playgrounds, outdoor children's water parks and other facilities, dedicated to creating wonderful vacation memories for every family.We look forward to your and your family's next visit!
Guest User
Family Elegant Suite
Stayed in Nov 2024
Family
1 review
10/10
Outstanding
Posted on Jan 2, 2025
The hotel is amazing. We stayed for 8 nights there in the family suite, the room is clean and tidy with nice view and decorations. Many thanks to Wang Shaoling (王少玲)for helping us cleaning the rooms, and she also had made cute toys with the towels everyday for our one-year old. The hotel is a bit old as the first 5-star hotel in the Yalong Bay, but it’s definitely clean with good services. I feel I’ve made very good choice staying here. It has the best view of the sea, my kid loves the mini train a lot!
Response from Property: Dear valued guest, Thank you for choosing Sheraton Sanya Yalong Bay Resort and sharing your comments with us. Our hotel, situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. We value all guest feedback as it is through such comments that we can continually improve. I sincerely apologize to you for our shortcomings and we will diligently make every effort to improve these points. In terms of facilities, to ensure that we continue to provide a product that does stand out we have been undergoing a full refurbishment in 2017.We look forward to welcoming you back to our resort in the future. Best Regards.