To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(691)
Positive reviews(677)
Reviews with photos/video(134)
Delicious breakfast(125)
Easy to get around(74)
Friendly front desk staff(44)
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Many amenities(34)
Located downtown(13)
Tasty restaurant(10)
Delicious buffet(10)
Negative reviews(14)
Guest User
Business Double Room
Stayed in Feb 2023
Travel with friends
8 review
4.7/5
Amazing
Posted on Mar 12, 2023
i had a great time there, the room was a perfect mix of Western and Chinese, fast check-in, great amenities, good window view, I'll give it 4.9 of 5 only because my room wasn't sound proof, other than that it was perfect 👌🏽
Response from Property: 尊敬的賓客:感謝您入住 杭州梅苑賓館,非常抱歉此次入住讓您失望,對此我們深表歉意,對您提到的問題我們會認真研究,積極整改,感謝您的幫助,希望在您的下次下榻之時為您提供滿意的入住體驗,也希望梅苑賓館會成為您在杭州的首選。
Guest User
Family Room
Stayed in Apr 2024
Family
5 review
3.2/5
Posted on Jul 12, 2024
Nothing
Response from Property: 尊敬的賓客:很高興您選擇入住我們酒店,並分享了您的入住體驗。我們將繼續努力,為您提供更加精緻温馨的居旅環境,恭候您的再次光臨!
Kuxuanshizu
Selected Queen Room
Stayed in Dec 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 6, 2025
It was a very pleasant experience to stay at Radisson Meiyuan Hotel. The decoration style of the hotel is modern and elegant, giving people a high-end yet warm feeling. The service staff is friendly and always willing to help. Whether it is checking in or asking for surrounding tourist information, they can provide timely help. The room is well-equipped, clean and tidy, especially the bathroom design is very user-friendly. The hotel's breakfast also provides a variety of food choices, which allows me to enjoy the delicious food while also feeling the hotel's attentiveness.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your affirmation and praise of Radisson Meiyuan Hotel! Every member of our team is proud of this. We are honored by your feedback on facilities and services. We are constantly working to ensure that every detail meets and exceeds your expectations. We sincerely hope that this satisfying experience is just the beginning, and we look forward to you choosing Radisson Meiyuan Hotel as your choice of residence again. Your satisfaction and recognition is the greatest honor and reward for us.
Guest User
Selected Queen Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 2, 2025
The hotel has a superior geographical location and convenient transportation. It is close to Shengli River Food Street, Xiaohezhi Street Historical and Cultural District, and the Grand Canal. The hotel lobby has a wide view. Classical and comfortable music is played in the lobby, and welcome tea is provided. The tea room is classically and exquisitely decorated, with Hangzhou characteristics. Drinking a cup of hot tea in winter is heart-warming! The room is clean and sanitary, with complete facilities, comfortable bedding, and a very comfortable sleep! The hotel staff is considerate and will patiently help solve any problems. The price is also quite reasonable and cost-effective. I will come again next time I have the opportunity
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying here and giving us high praise! We are honored to hear your satisfaction. Your warm feedback is not only the driving force to encourage us to move forward, but also the guide for us to continuously improve the quality of our service. Welcome to visit us again, and we sincerely look forward to creating more beautiful memories for you. Thank you again for your choice and good evaluation. Your warm support is the source of our continuous progress.
Guest User
Selected Queen Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 2, 2025
The hotel is stylishly decorated and the environment is elegant and quiet, making guests feel comfortable. The staff is friendly and enthusiastic, always smiling, the front desk is thoughtful, and can solve the problems raised by guests. The hotel has a superior geographical location and convenient transportation. Free parking service is also provided to facilitate guests' travel. The breakfast is delicious and rich, with a variety of varieties, which meets my personal taste needs. The room is fully equipped, clean and tidy, with all daily necessities, comfortable beds, and soft mattresses. The hotel also provides laundry services, and you can also do laundry by yourself. The check-in experience is very good and very pleasant!
Original TextTranslated by Google
Response from Property: Dear guests, your satisfaction is our greatest honor! Thank you for your all-round affirmation of the hotel. We promise to always uphold the concept of service first and guests first and continuously improve the quality of service. Thank you again for your valuable opinions and choice. We look forward to your next visit. We will continue to work hard to provide you with better and more considerate accommodation services.
Huihui-0
Selected 2-bed Room
Stayed in Aug 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Sep 27, 2024
The hotel stay experience in Hangzhou is really great. I would like to especially praise the front desk staff. Their warm service made us feel at home and provided us with a lot of help. The room is spacious and the view is also very good. There is a small river outside the window, and there are benches for rest. You can sit down and chat with friends. It is not far from the canal. It is also good to go out for a walk at night to help digestion. It is also a good choice to take a bottle of water out for a jog. The hotel has a good location and convenient transportation. It is very close to the West Lake. It is very convenient to go to museums and theaters. There is also a snack street nearby where you can go shopping. There is a gym on the 4th floor of the hotel. It is very convenient for exercise and fitness. It is right at the elevator entrance. The hotel has many types of breakfast and also provides various fruits to meet the needs of different guests. In general, the experience of this stay is very good. Thanks again to the enthusiastic service of the hotel staff and recommend it to everyone.
Original TextTranslated by Google
Response from Property: Dear guest: We are very grateful for your enthusiastic evaluation and detailed feedback to us, and we are extremely honored. Your satisfaction is our driving force! In view of your praise, we will continue to optimize the service details to ensure that every guest can enjoy the warmth of home. Regarding the convenience of surrounding facilities, we are glad to know that the location of the hotel can meet the needs of you and your family or friends. As for the fitness center and breakfast experience, we will continue to provide the latest and diversified facilities and services to meet the needs of all guests. Thank you again for your support, we look forward to your next visit and continue to bring you a better service experience.
Guest User
Selected 2-bed Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 26, 2024
The front desk staff was warm and polite, and provided us with very considerate service. The lobby is spacious and bright, and a rest area is set up for guests to rest. The hotel is also equipped with charging piles. When I came, my car just ran out of power, so I put it in the hotel to charge. I took a taxi to the West Lake at night. It was not far away, and it took about 10 minutes to get there. It was very convenient. The guest room was very clean, full of details, and the bed was moderately soft and hard, and it was very comfortable to sleep. The living experience was very good. The toiletries in the bathroom were also complete. There are many options for breakfast in the hotel, which suits my taste. I personally prefer pasta. I tried all kinds of pasta provided. Haha, it feels good, and a variety of fruits are also provided. The hotel is conveniently located, close to the road, easy to find, and convenient for travel. The surrounding supporting facilities are complete, with food and drinks. During the stay, I felt the hotel team's attentiveness and carefulness. A very satisfying trip 🧳! Looking forward to staying again next time.
Original TextTranslated by Google
Response from Property: Thank you very much for your satisfactory feedback. We are proud to provide you with satisfactory services! We hope that the charging facilities can bring convenience to your little episodes during your journey. The guest rooms and breakfast are the focus of our continuous efforts to improve. The team will continue to optimize the details to create a more comfortable environment and more intimate breakfast options. We are very happy to know your surrounding experience and travel satisfaction, which is directly related to our surrounding supporting strategy. Your encouragement is our driving force for continuous improvement. We look forward to your next visit. We still promise to bring you a pleasant and relaxing travel experience with the care and attentiveness of the hotel team.
Guest User
Selected 2-bed Room
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Sep 25, 2024
The hotel has convenient transportation and complete facilities. It is very convenient to take a taxi from Hangzhou East Station. It only takes more than 20 minutes. There are buses nearby, which is also very convenient. The hotel has a parking lot, and parking is free for accommodation. The waiters are very good. The autumn atmosphere is very strong when you enter the lobby. The flower arrangement is very beautiful, and there is a light tea fragrance. The room is very clean, with complete sanitary facilities, and the breakfast is also very rich. There are souvenirs for check-out, which is very considerate. There is also lemonade at the front desk. Although it is the beginning of autumn, the weather is still so hot. It is very comfortable to have a glass of cold lemonade at this time. It is great! It is still worth recommending everyone to stay.
Original TextTranslated by Google
Response from Property: 感謝您的肯定與光臨,對此誠摯回覆:我們深感榮幸並致以最誠摯的謝意!您的滿意是我們不懈追求的目標。對於提到的交通便捷與設施齊全,我們會持續優化服務與環境,確保居者便利通達。酒店免費停車以及完善的服務,尤其在賓客離店時送上精心包裝的伴手禮,我們將繼續彰顯對每一位尊客的尊崇與關懷。對於您提出的秋日大廳的氛圍設計與早餐豐盛,我們會加倍用心,延續這樣的特色服務與美食體驗。同時,考慮到天氣逐漸轉涼,卻還保持着冰爽與清新的口感,我們的檸檬水將在前台持續供應,以供您的所需。我們將不斷反思與改進,致力於每一次服務都能帶給您更加舒適的體驗。期待您再次光臨,讓我們的美好相遇不止於這一次。
Guest User
Selected 2-bed Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 18, 2024
Because of the typhoon, we were trapped in Hangzhou. We chose a hotel nearby. After being recommended by a friend, we chose this hotel. The experience was good. It was close to my friend's house and convenient. When checking in, the front desk staff saw that we brought children and helped to upgrade the family room for free. The room also gave the children slippers and toothbrushes. The children were so happy. Because we didn't buy breakfast, we consulted and found that the children's breakfast was based on height, which was quite reasonable. Later, we went out to eat with friends and didn't have breakfast in the hotel. I heard it was not bad. When checking out, the front desk lady said that it was the Mid-Autumn Festival, and the hotel specially prepared souvenirs for the guests staying in. When I opened it, it was a small snack. It was such a surprise. It was a pleasant trip. The recommendation of my friend was really good. I will come again next time if I have the chance!
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation and feedback. We are very happy to provide you with a pleasant accommodation experience. Regarding the specific height and age standard arrangements for breakfast, we will further review and optimize them to ensure that they are more reasonable and generally applicable. For the needs of children staying in the hotel, we will continue to improve and perfect our services, provide more child-friendly facilities and meal options, and make your family trip more intimate and comfortable. For the special preparation of souvenirs, we will consider adjusting the content and form of gifts according to festivals and seasons in the future, and add more surprises and personalized services. Thank you again for your choice and valuable comments. We look forward to your visit again. We sincerely invite you to become our frequent guest and create more beautiful memories together!
Guest User
Family Room
Stayed in Aug 2024
Family
7 review
4.0/5
Very Good
Posted on Nov 15, 2024
This is the second time I stayed in this hotel. The service attitude is as good as always. I checked out early due to an emergency, and the waiter solved it in time. I am very satisfied and will stay here again next time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:非常感謝您的再次光臨與認可!您的滿意是我們最大的動力。關於您提到的突發事件和提前退房的需求,我們深感榮幸能及時滿足並解決了您的問題,確保了您的滿意度與舒適體驗。您的寶貴建議將幫助我們不斷提升服務質量,強化應急響應機制,確保未來每位賓客都能享受到無縫的住宿體驗。期待着下一次為您服務,創造更多美好回憶。再次感謝您的支持與讚美!
Guest User
Selected 2-bed Room
Stayed in Aug 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Sep 8, 2024
The hotel lobby is elegant. As soon as you enter the lobby, you can smell the faint smell of white tea and the lighting is warm. Check-in is very fast and convenient, and there is no deposit required. The room is clean and hygienic. The breakfast is diverse and tastes good. In general, the stay is quite comfortable.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your wonderful review. I am very happy that you experienced comfort and satisfaction during your stay. We value every bit of your feedback. Smelling the scent of white tea and enjoying the warm lighting environment, we are committed to creating a warm welcome for every guest; thank you again for choosing to stay at Radisson Blu Hotel. Your satisfaction is our unremitting goal. I hope to have the opportunity to serve you again.
Guest User
Selected 2-bed Room
Stayed in Aug 2024
Other
6 review
5.0/5
Outstanding
Posted on Sep 8, 2024
This time I stayed at Meiyuan Hotel, and the experience exceeded my expectations. Although the room is not big, it is warmly decorated and clean, and the bed is comfortable and soft; the service staff is also very considerate, making people feel at home, and I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your affirmation and praise of Radisson Meiyuan Hotel! We are deeply honored that you have such a wonderful stay experience, and highly praise your comfortable bed, warm room layout and our service team. Your satisfaction is our unremitting goal. We look forward to your visit again and we will serve you wholeheartedly!
125%/-+63258
Selected 2-bed Room
Stayed in Aug 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The hotel staff's service attitude is very good, the hotel is cost-effective, and we are very satisfied with this accommodation experience. In terms of hygiene, the room is clean and tidy, which makes us feel very relieved. The location of the hotel is very convenient, the transportation is very convenient, the breakfast is rich and varied, and the taste is delicious, which makes me feel at home.
Original TextTranslated by Google
Response from Property: Thank you very much for your enthusiastic review. We are honored to receive your high evaluation of the hotel service, location, hygiene, cost-effectiveness and catering. Your satisfaction is our greatest pursuit. We will continue to optimize the cleanliness of the room and the richness of the breakfast items, and strive to exceed your expectations. If you have any future needs or questions, please feel free to contact us. Your satisfaction is very important to us. We look forward to your visit again and create a warm, convenient and comfortable living experience for you again.
Anonymous User
Selected 2-bed Room
Stayed in Aug 2024
Solo travelers
13 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The check-in process is simple and fast, saving time. The hotel's breakfast is diverse and nutritious. The room is clean and tidy, with complete facilities. Parking is convenient and free, and there is a wake-up service in the hotel! The service staff is very enthusiastic and willing to provide all kinds of help. It is an unforgettable accommodation experience.
Original TextTranslated by Google
Response from Property: Thank you very much for your compliments and feedback. We are very glad that you are satisfied with our services and facilities. This is a great encouragement to our team. As for parking services, we will continue to optimize to ensure that this convenience is improved overall. As for wake-up service, we always ensure that the service is accurate so that you can sleep peacefully and wake up on time every time you stay. We are well aware of the importance of good service. Every enthusiastic service of our team members is part of our pursuit of quality experience. We look forward to the opportunity to provide you with an unforgettable stay experience again. Thank you again for your valuable evaluation, which helps us to continuously improve the quality of our service.
Smilingsnail
Selected 2-bed Room
Stayed in Jul 2024
Family
20 review
4.6/5
Great
Posted on Aug 19, 2024
It's a bit far from all the scenic spots. The Chinese style of the lobby and restaurant is quite good. The breakfast tastes average, but the environment is better. The room is relatively old, and the photos only show the renovated parts. The wardrobe and bathroom are very old-fashioned, and the refrigerator is not very powerful. As for sleeping, the bed is okay, and the sound insulation effect is okay.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay and for giving us the opportunity to serve you. Your comments and suggestions are our precious treasures. We will continue to work hard to improve our services and hope to meet you again in Meiyuan. I wish you a happy mood and a happy family!