Nade ShiJia

Nade ShiJia Reviews

Nade ShiJia

No. 2 hushu South Road, Gongshu District, Hangzhou, Zhejiang, 310006, ChinaSee Hotel Details
Nade ShiJia
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Guest Reviews

9.3/10
Very Good
3051 review
Verified reviews
Location9.4
Amenities9.2
Service9.3
Cleanliness9.4
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All reviews(3051)
Positive reviews(2974)
Reviews with photos/video(1026)
Delicious breakfast(515)
Easy to get around(339)
Would stay again(167)
Located downtown(112)
Friendly front desk staff(108)
Good views(51)
Delicious buffet(36)
Has French windows(33)
Negative reviews(77)
Prokin Deni
Special Queen Room
Stayed in Feb 2025
Couples
11 review
10.0/10
Outstanding
Posted on Mar 10, 2025
It was wonderful experience. Really, one of the best of all my life in China
Response from Property: Dear guest, thank you for choosing Nadeshijia! We are honored to know that you have had such a wonderful experience here. Your praise is the greatest encouragement to the team. We will continue to provide enthusiastic service and create unforgettable memories for every guest. We look forward to meeting you again and wish you a pleasant journey!
Shiu Beng Jason
Special Queen Room
Stayed in Mar 2025
Business travelers
2 review
9.5/10
Amazing
Posted on Apr 24, 2025
Hotel's location was good and rooms were spacious and clean. Service was excellent and staff were very helpful.
Response from Property: 尊敬的貴賓，您好！感謝您選擇納德世家並分享如此細緻的入住體驗！很高興您對我們優越的位置、寬敞乾淨的房間以及優質的服務感到滿意。您的肯定是對我們團隊最大的鼓勵，納德將始終以熱忱與專業，為每位賓客打造舒適便捷的旅居體驗。期待您的再次光臨，讓我們繼續以貼心服務伴您探索杭城之美！
jjtan07
Queen Room With Lake View
Stayed in Mar 2024
Family
6 review
9.5/10
Amazing
Posted on Apr 28, 2024
Slightly far from the nearest subway but we took as as a stroll 😊 Alas, the paid view moment for west lake view only lasted during check out, weather plays a part though…
Response from Property: Dear guest, hello! Thank you very much for choosing us and giving us a good comment, your recognition of us makes us feel very happy! The location of the hotel is excellent, both transportation and dining are very convenient. When you come to our hotel, you will feel as warm as home, and it is our pleasure to bring you a good service experience! Your affirmation makes us feel that every effort is worth it! Looking forward to seeing you again
Guest User
Special Queen Room
Stayed in Sep 2023
Solo travelers
13 review
10.0/10
Outstanding
Posted on Oct 25, 2023
The room have nice view looking over the city and westlake. Nice spread of breakfast in the morning with nice view of the busy street. Recommended stay at the hotel. Good service by Yvonne and Chen CC.
Response from Property: Dear guest: Hello! It's a great honor to bring you a satisfactory accommodation experience. Your satisfaction is the driving force of the hotel's continuous development. As an old four-star hotel, we strive to provide personalized high-quality service for each guest and provide each guest with a more comfortable stay experience. I wish you a happy life!
Peimeng
Special Queen Room
Stayed in Feb 2024
Couples
9 review
8.0/10
Very Good
Posted on Apr 9, 2024
quick check -in and check-out. Hotel staff are polite. Good location with many local restaurants nearby. Many bus routes just step away from the hotel, metro within 15 minute walking distance .
Response from Property: Dear guests, thank you very much for your praise and love of Nader Family Hotel in Hangzhou! Xiaobian is very happy to see your recognition of the hotel. Going out and being comfortable is the expectation of every traveler and the goal of our hotel service. The hotel will make continuous efforts to provide you with more impeccable professional service and detailed experience, making your trip perfect. I look forward to your choosing to stay at Nader Family Hotel in Hangzhou again!
Dragan S
Special Queen Room
Stayed in Jul 2023
Family
17 review
10.0/10
Outstanding
Posted on Oct 10, 2023
The rooms were clean and incredibly cozy, the highlight of my stay was undoubtedly the breakfast. It was a delightful culinary experience with a wide array of options to choose from. The quality and variety of food exceeded my expectations, and the staff's attentiveness made the experience even more enjoyable. I couldn't have asked for a better place to stay during my visit, and I highly recommend it to anyone looking for an enjoyable and memorable hotel experience.
Response from Property: Dear Guest, Hello! Thank you very much for choosing US Nader Grand Hotel and give us good comments, your affirmation to us let us feel gratified! The location of the hotel is excellent, both transportation and catering are very convenient. Come to our hotel you will feel like a return to their own home as warm, to bring you a good service experience, is our honor! Your affirmation makes us feel that every effort is worth it! Look forward to seeing you again
GAMEZ BOHORQUEZ
Standard Room
Stayed in Sep 2023
Family
1 review
8.5/10
Very Good
Posted on Oct 25, 2023
Good breakfast, very nice service I the restaurant. Smelly room.
Response from Property: Dear guests, thank you for choosing to stay at Nadeshijia Hotel in Hangzhou and taking your precious time to give comments on the hotel. We are deeply sorry for the bad experience caused by the hotel. We will record the problems you have reported and rectify them immediately, and we will report them to relevant departments for rectification. We are deeply sorry for the bad experience caused by the hotel, and hope that you will get a perfect experience when you come to stay next time.
Zia Ch
Deluxe Double Bed Room With Panoramic Glass View
Stayed in May 2023
Family
9 review
8.5/10
Very Good
Posted on Jul 15, 2023
Had a great time in Hangzhou. Our experience was good apart from parking space issue as parking was full when we reached. We had to park in different plaza across the road although the parking was payed by hotel. Rooms were clean. Not so big rooms. Overall it was ok. Breakfast was really nice and had a lot of options.
Response from Property: Dear guests, thank you very much for your praise and love of Nader Family Hotel in Hangzhou! Xiaobian is very happy to see your recognition of the hotel. Being comfortable when going out is the expectation of every traveler and the goal of our hotel service. The hotel will make continuous efforts to provide you with more impeccable professional service and detailed experience, making your trip perfect. I look forward to your choosing to stay at Nader Family Hotel in Hangzhou again!
Guest User
Business Queen Room
Stayed in Mar 2023
Travel with friends
2 review
6.0/10
Posted on Apr 4, 2023
Group of 9 people. Hotel reception is quite unorganized and gives wrong room card, which needs to be taken back by other guests of the hotel. This leaded to a long waiting time while check in, which could be avoided if the staff would check the names of the guests correctly. The reception was calling one of us in the late evening (9-10pm) several times to clarify different information about the arrival city to China and visa related information (foreigners). This should have been checked while check in and not via several phone calls. The reception avoids to speak English and talks mandarin to our group members. I found a long red finger nail in the bathroom. The toilet has some problems. Breakfast is ok.
Response from Property: 您好，感謝您選擇納德大酒店，首先對您遇到的種種不便，表示深深的歉意，今後我們會加強員工培訓和監督。我們一直致力於為賓客提供人性品質，真摯關愛的優質服務，再次謝謝您的點評！
Huahuanizaibu
Special Queen Room
Stayed in Apr 2025
Family
3 review
10.0/10
Outstanding
Posted on May 18, 2025
Facilities: Very satisfied, the breakfast buffet has a wide variety of choices, and basically everything you want to eat can be satisfied. Hygiene: Clean Environment: The environment is very good, the surrounding facilities are complete, it is less than 10 minutes away from the West Lake Scenic Area, and it takes about 15 minutes to get there by bike Service: Miss Yan Yaqin at the front desk is very gentle and has a good service attitude Next time I come to Hangzhou, this hotel will be my first choice👆🏻
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Response from Property: 尊敬的客人，感謝您為納德世家寫下這份細緻用心的好評！顏雅琴的温柔服務、豐盛多樣的早餐選擇，以及步行可達西湖的絕佳位置，能為您串聯起旅途的每一份舒心與驚喜，是我們最大的欣慰。納德始終以核心地段的便捷和真誠的待客之道，守護您對杭城的每一份期待。願下次重逢時，推窗依舊湖光瀲灧，而您的生活總有美好不期而遇！
Youbiyoufang
Business Queen Room
Stayed in Apr 2025
Family
11 review
8.0/10
Very Good
Posted on May 14, 2025
The room is weird. The rest area is small. It's sunny and the air conditioner can't cool. (The bathroom is spacious.) I don't know how it got 4 stars. Fortunately, they gave me a welcome tea. It was nice to drink tea and use the air conditioner. In addition, the front desk didn't have much service enthusiasm. The highlight of the stay is the delicious breakfast
Original TextTranslated by Google
Response from Property: 尊敬的客人，感謝您的真實反饋！關於房間佈局與空調問題，我們已記錄並安排工程團隊核查優化；前台服務態度問題也已同步培訓整改。很遺憾此次未能提供舒適的休息環境，但很欣慰您喜歡我們的早餐與茶飲體驗。您的意見是我們改進的重要方向，期待有機會以更好的服務再次為您提供住宿體驗。
Anonymous User
Special Queen Room
Stayed in Apr 2025
Couples
4 review
6.0/10
Posted on May 6, 2025
Apart from other things, all kinds of environmental services are OK, but there are two aspects that are really speechless. One is that the robot delivering food can get stuck at the elevator entrance and cannot move. The other is that the bed sheets and quilt covers are not disinfected properly. I feel itchy all over after staying here. The hygiene is poor!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for sharing your stay experience honestly! We are deeply sorry for the trouble caused by the abnormal robot service and bedding problems. We have fully recorded your feedback and attach great importance to it. Nade cherishes every real voice. Although it is a pity that this time it was not successful, I still hope to have the opportunity to meet you again in a better form in the future. I wish you good health and a less worrying life.
Beixiang
Special Queen Room
Stayed in Apr 2025
Business travelers
172 review
8.5/10
Very Good
Posted on May 4, 2025
The location of the hotel is very good. Hangzhou Building and the subway station are nearby, making travel very convenient. The hotel upgraded the room and you can see the West Lake. The air conditioner in the hotel did not work at night, and it was very hot and stuffy at night. The exclusive channel of Ctrip was useless and unattended.
Original TextTranslated by Google
Response from Property: 尊敬的客人，感謝您選擇納德世家並分享入住反饋！酒店得天獨厚的位置與西湖窗景能為您增添旅途愜意，我們深感欣喜。關於空調運行與通道服務的不足，我們已同步工程團隊優化設備響應機制，力求以更細膩的服務匹配這份珍貴信任。五月的風已捎來西湖新荷的香氣，納德期待與您重逢在更臻完美的夏日時光，祝生活如杭城晴雨，總有清風拂面。
Anonymous User
Standard Room
Stayed in Apr 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on May 4, 2025
Hotel review: The room is clean and tidy, parking and travel are convenient, and the service is also very good, especially Comrade Yang Jiayin. Disadvantages: It is a little far from the subway entrance, the price of the nearby charging station is too expensive (1.5 yuan per kilowatt-hour), and the parking fee at the charging station is also expensive (20 yuan for a little more than 1 hour), which is not very friendly.
Original TextTranslated by Google
Response from Property: 尊敬的客人，感謝您選擇納德世家並分享您的入住體驗！很高興得知您對房間環境、停車便利性以及楊佳音的貼心服務感到滿意，我們始終致力於為客人提供温馨舒適的入住感受。期待與您再次相遇，祝您生活愉快！
Yeyemin
Standard Room
Stayed in Apr 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on May 4, 2025
We stayed at Nadeshijia on 5/1 and 2. On the first day, my friend booked a suite on the 23rd floor. It was very comfortable, with a large room, good hygiene, and suitable air conditioning. There was a living room, a large bedroom, a super large bathroom, a shower, a large bathtub, and a large French window. You can see the scenery outside the window while taking a bath. You can see the West Lake. On the second day, I booked a twin room, which was also a good room, 32 square meters, with a dressing room. I was very satisfied with it. The three wall mirrors inside were really great. It was convenient for women to look in the mirror before going out. The large French window allows you to enjoy the West Lake and Leifeng Pagoda in the distance. At night, you can see the night view of the bright lights. It is so beautiful and healing. The only bad thing is that the air conditioning is broken. I woke up several times in the night because of the heat and felt uncomfortable. The service here is still quite enthusiastic, trying to meet the needs of the guests. Xiao Shen (I think it is pronounced this way, I can't remember it clearly) from the concierge department booked a very good car for departure, on time, fast, and at a reasonable price. This hotel has a great location and I will come again in the future.
Original TextTranslated by Google
Response from Property: 尊敬的客人，感謝您五一雙次選擇納德世家並分享如此生動的入住故事！無論是23樓套房浴缸畔的西湖剪影，還是雙床房更衣鏡前的從容時光，能成為您假期治癒記憶的一部分，我們深感榮幸。禮賓部同事為您協調車輛時的細緻高效，亦是納德服務初心的縮影。關於空調帶來的困擾，我們已同步工程部全面排查設備，力求以更穩定的空間品質迴應信任。西湖日夜風光常在，期待與您重逢於下一程山水温柔處，祝旅途永遠有清風相隨！