ALOR VALLEY

ALOR VALLEY Reviews

ALOR VALLEY

No.518 Tianmushan Road, Xihu District, Hangzhou, Zhejiang, ChinaView Hotel Details
ALOR VALLEY
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ALOR VALLEY Guest Reviews

4.7/5
Outstanding
955 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(955)
Positive reviews(940)
Reviews with photos/video(554)
Delicious breakfast(135)
Perfect for kids(65)
Tasty restaurant(52)
Offers pick-up/drop-offs(42)
Great air circulation(41)
Secluded lake view(26)
Family activities available(8)
Excellent afternoon tea(8)
Negative reviews(15)
Yvonne Siew Yoong
Fangfei Lakeside Duplex Twin Suite
Stayed in Oct 2024
Family
5 review
3.7/5
Posted on Jan 15, 2025
Serene and good place for holiday. A butler is assigned to visitors to see to their needs.
Response from Property: 能得到您 “寧靜的度假勝地” 這一讚譽,我們倍感榮幸!為每一位客人安排管家,是希望能全方位滿足大家的需求,給您更貼心的服務。要是您在這兒還有什麼難忘的體驗,或是對我們有什麼建議,都歡迎隨時和我們分享。期待下次您來,繼續享受這份寧靜與專屬服務 。
Guest User
Fangfei Lake View Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 9, 2024
**Review of 杭州十里芳菲度假村** I recently had the pleasure of staying at 杭州十里芳菲度假村, nestled within the serene and breathtaking wetlands reservation area. The resort offers an idyllic escape from the hustle and bustle of city life, surrounded by lush greenery and tranquil waters. The moment we arrived, we were captivated by the natural beauty that enveloped the resort. Our room had a stunning view of the lake, and the sound of birds and rustling leaves provided a soothing background to our stay. The resort's attention to maintaining the natural environment while providing top-notch amenities truly set it apart. One of the highlights of our stay was the 尊享旅拍服务 (exclusive travel photography service). We had the pleasure of working with the talented photographer 果果, who captured our moments beautifully. Her skill in finding the perfect spots and angles made the experience enjoyable and the results were nothing short of amazing. Both my wife and I were thrilled with the photos, which perfectly encapsulated the serene and romantic atmosphere of the resort. The pathways around the resort were lined with bamboo and stone, leading us to various scenic spots by the lake. Whether it was a quiet morning walk or an evening spent watching the sunset, every moment felt special. The staff were incredibly friendly and attentive, ensuring that our stay was comfortable and memorable. In conclusion, 杭州十里芳菲度假村 is a haven for nature lovers and those looking to unwind in a picturesque setting. The combination of stunning natural surroundings, excellent service, and the unique 尊享旅拍服务 by 果果 made our stay unforgettable. We look forward to returning and reliving the peaceful and rejuvenating experience.
Response from Property: Thank you for the comments. We are so happy to bring you a pleasant experience. This summer is not as hot as in previous years. Don't miss the travel photography when you come to Shili Fangfei. The girl in Jiangnan holding an umbrella waiting for the boat in the drizzle, or the flower fairy lying in the sea of ​​hydrangeas in the clear sky, the beauty here does not need too much decoration, only a teacher Guoguo! Hehe.
sun_ny666
Fangfei Family Lake-View Suite
Stayed in Jan 2025
Family
11 review
5.0/5
Outstanding
Posted on Feb 25, 2025
I was very satisfied with everything from the reception at the dock to the room layout and details. The room was equipped with incense and scented stones. The lake view room is very close to the Yanshui Fish House in the scenic area, and it takes 10 minutes to reach the botanical garden to enjoy the plum blossoms. I participated in the hotel's travel photography. The photographer Wu Hao not only took good photos but also communicated very well with the elderly. The housekeeper Su Su responded promptly. WeChat contacts were replied in seconds, and the boat pick-up and drop-off were very smooth.
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6/9
Response from Property: 尊敬的客人,您好!得到您的5分滿意好評,我們太開心了。看到您對於各個方面的滿意,我們非常欣慰。我們的客房就在景區裏面,目前西溪濕地的梅花盛開,賞花正當時,您算是趕上了。為了服務好所有的客人,我們每個區域都配備了管家,會負責客人方方面面的需求,務求讓客人住的滿意和舒心,不留一點遺憾。西溪濕地一年四季各不同,歡迎下次再來體驗不一樣十里芳菲。
Guest User
Fangfei Featured Double Bed Room
Stayed in Jan 2025
Couples
2 review
5.0/5
Outstanding
Posted on Feb 24, 2025
The room was very nice, and we were upgraded to a double-story room. The photography provided by the hotel was also very good. The photographer Wu Hao was not perfunctory because we were taking photos for free, but was very patient in taking photos and selecting photos for us, and also taught us how to pose. Good review🍷 The activity manager Maomao was also very responsible. He led all the activities we participated in. He has a good personality and is easy to talk to. It was a very good stay experience
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Response from Property: 親愛的旅人感謝您 選擇杭州西溪十里芳菲,衷心感謝您對我們酒店的高度讚譽。為您升級複式雙層房間,希望能為您的旅程增添一份獨特的舒適與驚喜,您的滿意是對我們用心服務的最好回饋。酒店贈送的攝影服務,旨在為客人留下美好的回憶。武昊攝影師以他的專業和耐心,認真對待每一次拍攝,您的好評是對他工作的極大肯定。活動管家茂茂在活動中全程陪伴,積極負責,與您暢所欲言,能給您帶來愉快的體驗,我們深感榮幸。您的認可對我們意義重大,這激勵着我們不斷提升服務品質。期待您再次光臨,我們將一如既往地為您提供貼心、優質的服務,創造更多難忘的美好瞬間。再次感謝您的支持與信任!
Guest User
Fangfei Lake View Room
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Feb 24, 2025
Upgraded to a suite, the hotel has a smart toilet, floor heating + air conditioning, very quiet. The canteen has a lot of food! The lotus root powder for breakfast is also delicious. There are too many people watching plum blossoms in Xixi Park outside this season. There are also many plum blossoms on both sides of the river when you come in by boat. There are not many people yet. It’s a good experience to play in the hotel! The housekeeper Su Su is also very enthusiastic. Overall, it is highly recommended!
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Response from Property: 親愛的旅人感謝您 選擇杭州西溪十里芳菲,在這美好的時節,於西溪之畔與您相逢,為您呈上升級套房,開啟一段愜意之旅,實乃幸事。智能馬桶、地暖與空調交織出的舒適空間,寧靜氛圍包裹下的悠然時光,皆承載着我們對品質的執着。食堂的豐盛菜品與可口藕粉,恰似生活中的温暖註腳。您乘船邂逅兩岸梅花的靜謐之美,於酒店盡享悠閑,此般體驗正是我們精心雕琢的成果。管家蘇蘇以熱忱之心相伴,能得您讚譽,為這段美好添上濃墨重彩的一筆。您的推薦如熠熠星光,照亮我們前行之路。期待與您再次相逢,共賞四季更迭的西溪景緻,續寫更多詩意篇章。願您往後歲月,滿是繁花與美好。
Guest User
Fangfei Featured Double Bed Room
Stayed in Jan 2025
Other
1 review
5.0/5
Outstanding
Posted on Feb 24, 2025
Facilities: The room is very comfortable, there are freshly baked snacks in the evening, and the scenery is particularly beautiful. Hygiene: Very clean, the smart toilet is very convenient Environment: Beautiful Service: The service is really good, there is a boat to enter the room, which is a small house, which makes people feel like they are in the Jiangnan water town
Original TextTranslated by Google
Response from Property: 親愛的旅人感謝您選擇杭州西溪十里芳菲,看到您這滿是讚譽的評價,我們心裏簡直樂開了花!能為您打造出如此舒適愜意的入住體驗,讓您沉醉在房間的温馨、美景的迷人以及周到的服務裏,這是我們一直以來努力的目標,如今得到您的認可,我們深感榮幸。房間的舒適佈置、晚上現烤點心的貼心準備,還有那美不勝收的風景,看來都成功打動了您的心。衞生方面的高標準,智能馬桶帶來的便捷,也是我們對品質的執着堅守。而您對酒店環境的高度誇讚,宛如春日暖陽,温暖着我們每一個人。管家蘇蘇能迅速響應您的需求,讓您在與她的溝通和約船過程中毫無阻礙,我們為她感到驕傲。就連外賣配送,即便需要划船送達也能迅速及時,這背後是我們整個團隊通力合作的成果,衹為給您提供最便捷的服務。您説下回還會再來,這對我們而言,是最珍貴的承諾。我們已經迫不及待地開始期待與您的再次相逢,屆時,我們定會以更飽滿的熱情、更貼心的服務,為您續寫更多美好的回憶,讓您的每一次入住都充滿驚喜與歡樂。再次感謝您的支持與喜愛!
Anshushangdekaola
Fangfei Featured Double Bed Room
Stayed in Jan 2025
Couples
40 review
4.7/5
Amazing
Posted on Feb 24, 2025
I haven't been to Xixi for about ten years, and I feel that things are different. The room facilities are average, but the environment is really great. The hotel is scattered in Xixi Wetland Park, so the 80 yuan ticket per person is saved. It occupies a large area. Take a boat to enter. The plum blossoms along the way are very artistic. It is also very pleasant to take a walk in the morning and evening. The breakfast is good, but the dinner taste is unsatisfactory.
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6/9
Response from Property: 親愛得旅人,非常感謝您選擇杭州西溪十里芳菲並分享瞭如此真摯的入住感受。得知您時隔十年重遊西溪,想必心中定有許多感慨。很遺憾房間設施未能讓您十分滿意,我們會對設施進行全面評估和改進,爭取為您下次入住提供更優質的體驗。不過,能讓您領略到酒店周邊絕美的環境,在西溪濕地的懷抱中享受寧靜愜意的時光,我們還是倍感欣慰。乘船穿梭,邂逅沿途星星點點的梅花,早晚漫步感受自然氣息,這正是我們一直想為客人打造的悠然氛圍。對於早餐能獲得您的認可,我們深感榮幸。但晚餐未能讓您滿意,我們已將您的反饋傳達給廚房團隊,他們會努力提升菜品口味和質量,希望下次能給您帶來驚喜。再次感謝您的寶貴意見,期待您再次光臨,見證我們的進步,相信那時我們能給您帶來更加完美的度假體驗
Guest User
Fangfei Family Lake-View Suite
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 12, 2025
The B&B has a beautiful environment, clean and comfortable, making people feel at home. The housekeeper Ziwen's service is considerate and thoughtful, providing guests with great convenience and a comfortable living experience. The location is superior, the surrounding scenery is pleasant, and the transportation is convenient, making it an ideal holiday choice.
Original TextTranslated by Google
Response from Property: Dear traveler, thank you for choosing Hangzhou Xixi Shili Fangfei. Thank you very much for giving such a heartfelt praise! We are delighted to make you feel at home. Ziwen feels really accomplished to receive your recognition, and I've already given her a thumbs up! The beautiful scenery and convenient transportation around the B&B hope to bring more holiday happiness to everyone. We sincerely look forward to your coming next time, and we will definitely continue your happiness and comfort!
Shane shan
Fangfei Featured Double Bed Room
Stayed in Jan 2025
Family
10 review
5.0/5
Outstanding
Posted on Feb 11, 2025
The resort needs to be entered by boat. Surrounded by wetland water systems, the air is very fresh and the rooms are clean. Butler Xiao Liu's service is enthusiastic and I will come again
Original TextTranslated by Google
Response from Property: Dear traveler, thank you for choosing Hangzhou Xixi Shili Fangfei. We are very happy to receive your good comments! The unique experience of entering by boat, the fresh air of the wetlands, and the clean guest rooms are all part of our efforts to create a pleasant holiday atmosphere for you. We are glad that they have all been recognized by you. Butler Liu was very excited to receive your praise for his enthusiastic service and said he would work harder! Looking forward to meeting you again and starting this wonderful water town vacation together next time!
BiuBiuBiuCC
Guestroom - Double Occupancy
Stayed in Jan 2025
Solo travelers
3 review
5.0/5
Outstanding
Posted on Feb 9, 2025
Away from the hustle and bustle, back to nature ~ In Shili Fangfei, I found the long-lost tranquility. Ruirui's housekeeper is warm and friendly, the breakfast is rich and delicious, the activities are colorful, the village is clean and tidy, the environment is beautiful and picturesque, it is really an unforgettable holiday experience [Rose][Rose][Rose]
Original TextTranslated by Google
Response from Property: Dear traveler, thank you for choosing Hangzhou Xixi Shili Fangfei. We are very happy to see your evaluation! We want to help you find the long-lost tranquility in Shili Fangfei, get away from the hustle and bustle and return to nature. This is what we want to see most. Housekeeper Ruirui was so happy to know that you praised her enthusiastic service. The hearty breakfast, colorful activities, and clean and beautiful village are all our little thoughts to create a perfect holiday for you. It’s such a great sense of accomplishment to get your recognition! We look forward to seeing you again, and we will definitely prepare a more unforgettable vacation for you!
Guest User
Guestroom - Double Occupancy
Stayed in Jan 2025
Family
5 review
5.0/5
Outstanding
Posted on Feb 6, 2025
The hotel village is so beautiful, and the housekeeper's service is also very good. The room comes with a travel photography service, which allows you to change clothes and take beautiful photos in the hotel environment. I would like to give a thumbs up to Xiaowan Travel Photography Photographer Wu Hao, who is patient, professional, and efficient in service; the photos are very beautiful, thank you!
Original TextTranslated by Google
Response from Property: Dear traveler, thank you so much for your love and praise! We feel so fulfilled to be able to let you experience the beauty of the hotel village and the attentive service of the butler! Knowing that Wu Hao, the photographer of Xiaowan Travel Photography, can take beautiful photos for you with his patient, professional and efficient service, he was very excited and said that this was the greatest affirmation of his work. Next time you come, whether it is the beautiful scenery of the village or the thoughtful service, they are all waiting for you here. We can also arrange a more exciting travel photography experience for you to continue to capture your beautiful moments!
Guest User
Fangfei Lake View Room
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 5, 2025
The room is average, but the service is very good. The housekeeper replied to messages in seconds, answered all questions, and there are many activities on the island. Especially the travel photography, photographer Huanhuan made us celebrate the folk New Year! Good service, many props, and the photos were joyful. I took my parents to spend an unforgettable Spring Festival
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to spend the Spring Festival with us and sharing your stay experience with us! We are very glad that you are satisfied with the butler service, island activities and travel photography experience. In particular, we are honored that Photographer Huanhuan has recorded the joyous moments of the Folk New Year for you and your family! Every activity at Shili Fangfei is carefully designed, and we look forward to coming again when the flowers bloom~!
Guest User
Fangfei Lake View Room
Stayed in Jan 2025
Travel with friends
8 review
5.0/5
Outstanding
Posted on Feb 5, 2025
I want to give Shili Fangfei a big advertisement! Entering by boat is like embarking on a dream journey, and there will be someone waiting for you when you get off the boat. During the stay, the housekeeper Ruirui was warm and considerate, and took care of every detail. The breakfast was rich in variety and the service was impeccable. This experience was perfect. I will choose this place again next time I go on vacation!
Original TextTranslated by Google
Response from Property: Dear friends, we are really touched to see you working so hard to "advertise" Shili Fangfei! If we can make your stay experience perfect, then all our efforts are worth it! The dreamy opening of entering by boat, the caring housekeeper Ruirui, and the rich and varied breakfast, we are so happy to receive your recognition. On your next vacation, Shili Fangfei will be sure to make preparations early and arrange a more exciting dream trip for you, and continue to write our beautiful story!
Xixiyuexi
Fangfei Lake View Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 11, 2025
I stayed in three hotels during my trip to Hangzhou. Shili Fangfei was the most satisfactory and outstanding one. The service was thoughtful and enthusiastic, the scenery was beautiful, there were many parent-child activities, and the rooms were spacious and comfortable! The hotel is in the wetland park, which means that the ticket is free. The cost performance is very high! It's a pity that we only arranged one night. The children didn't want to leave!
Original TextTranslated by Google
Response from Property: Dear traveler, thank you for choosing Hangzhou Xixi Shili Fangfei. We are moved and proud to see that you gave such a high evaluation of Shili Fangfei! It is the greatest compliment to us that our hotel can stand out and become the most satisfying stop in your Hangzhou trip. We are so happy that you have recognized the wetland park scenery, thoughtful and enthusiastic service, rich parent-child activities and spacious and comfortable rooms! It's a pity that I couldn't let you and the children stay a few more days. Butler Liu was so excited to receive your special praise that he said he would definitely arrange a more wonderful experience for you next time! We look forward to seeing you come again with your children next time and stay a few more days to make up for the regrets of last time. We are always ready to welcome you!
Guest User
Fangfei Lakeside Duplex Twin Suite
Stayed in Dec 2024
Family
19 review
2.6/5
Posted on Jan 30, 2025
The service was terrible during this stay. We went there during the Chinese New Year. We were not allowed to enter even if someone came to visit. We had to pay 80 yuan per person to be allowed to take a boat. This is a hotel where you can only stay once and visitors cannot visit freely. It is really too exaggerated. Is it because of the bad economy that they are trying to make all kinds of money? The hotel feels depressed and deserted. No one lives in the surrounding rooms. The surrounding scenery is the same during the day. It is dark at night and I dare not go out. There are very few activities in the hotel. I stayed there for 4 days and was just in a daze. I suggest that if you have guests visiting, don't stay in the hotel. If you are afraid of being bored, don't stay in the hotel either...
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