Atour Hotel Pinghai Road, West Lake, Hangzhou

Atour Hotel Pinghai Road, West Lake, Hangzhou Reviews

Atour Hotel Pinghai Road, West Lake, Hangzhou

No. 8 Pinghai Road, Shangcheng District, Hangzhou, Zhejiang, ChinaSee Hotel Details
Atour Hotel Pinghai Road, West Lake, Hangzhou
Atour Hotel Pinghai Road, West Lake, HangzhouAtour Hotel Pinghai Road, West Lake, HangzhouAtour Hotel Pinghai Road, West Lake, Hangzhou
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1 night

Guest Reviews

9.5/10
Outstanding
1510 review
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.5
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All reviews(1510)
Positive reviews(1468)
Reviews with photos/video(198)
Friendly front desk staff(127)
Delicious breakfast(109)
Easy to get around(95)
Convenient for shopping(54)
Perfect for business trips(32)
Close to metro(28)
Nice shower(18)
Has rooms for families(9)
Negative reviews(42)
Tru Chan
Executive City-view Queen Room
Stayed in May 2025
Couple
3 review
10/10
Outstanding
Posted on Jun 10, 2025
Once again Atour tick all the boxes for excellent service. From staff , room, facilities, location is excellent This hotel is 10 mins walk away from West lake , plenty of good food and restaurant around the area . Metro station is 8 mins walk away and convenient for travelling to all area. Definitely will come back and stay again.
Response from Property: 親愛的朵友,與您相遇真是朵兒的福氣,您的肯定是朵兒進步的動力。您的滿意讓我們無比幸福,您的力薦,讓我感到萬分榮幸。酒店大堂在一樓,停車場在酒店負一樓和負二樓,入住期間均可免費停車,負一樓和負二樓可直接乘坐電梯到酒店一樓前台辦理入住。打車可直接到酒店門口哦,靈隱寺專線距離我們也僅700米距離,交通非常便利,再次感謝您的肯定,朵兒會更加努力,期待您的下次入住~
Guest User
Jimu Family Room (Memory Foam Pro + Mini Fridge + Smart)
Stayed in Apr 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Jun 15, 2025
The pillow is so comfortable! The tea and coffee prepared in my room is so tasty. Good location for going to west lake just like walking 10mins.
Response from Property: 感謝您對我們亞朵酒店的讚美與認可,很高興此次入住給您帶來愉快的入住體驗。亞朵酒店是一個富有年輕活力的新酒店,以簡約的風格、温馨體貼的服務向客人展示人文精品酒店的獨特魅力。您的認可是夥伴們努力的動力,希望有機會再次相聚亞朵,期待您的下次光臨.
Caren
Executive 2-bed Room
Stayed in Apr 2025
Family
9 review
10/10
Outstanding
Posted on May 28, 2025
Great location to the main attractions. Rooms were small but clean and felt new. The breakfast had a good variety. There’s no where for cars to stop so getting dropped off and picked up is a little bit awkward.
Response from Property: 非常感謝您對朵兒的肯定,在亞朵,當您走進大廳的那一刻開始,一抹微笑,一杯熱茶,一聲問候,表達了亞朵人的熱情與貼心,您的滿意衹是我們的起點,驚喜與感動才是我們一直要尋找的方向。希望有機會再次相聚亞朵,期待您的下次光臨.
Guest User
Executive Queen Room
Stayed in Mar 2025
Solo traveler
3 review
10/10
Outstanding
Posted on May 2, 2025
Very helpful and friendly front desk! They went out of their way to help a clueless foreigner (me) during my stay. Clean and large room, comfy bed, modern and seems to be relatively new, despite the price not being expensive. Will stay here again next time!
Response from Property: 親愛的朵友,與您相遇真是朵兒的福氣,您的肯定是朵兒進步的動力。您的滿意讓我們無比幸福,您的力薦,讓我感到萬分榮幸。酒店大堂在一樓,停車場在酒店負一樓和負二樓,入住期間均可免費停車,負一樓和負二樓可直接乘坐電梯到酒店一樓前台辦理入住。打車可直接到酒店門口哦,靈隱寺專線距離我們也僅700米距離,交通非常便利,再次感謝您的肯定,朵兒會更加努力,期待您的下次入住~
Josephinekoh
Family-friendly 2-bed Room
Stayed in Oct 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Dec 6, 2024
Good location, friendly and helpful staff, nice room. Definitely will come again.
Response from Property: 親愛的朵兒您好!感謝您選擇我們酒店並給予我們如此寶貴的評價!我們一直致力於為每一位賓客營造温暖、舒適且充滿愛心的住宿環境,您的滿意讓我們深感榮幸。我們是安心酒店,酒店的每一項安心工程就是為了給您提供安心舒適的環境,酒店有超舒適的庭院大床房和尊享庭院套房統一採用的普蘭特床墊,房間內配備的是亞朵的慢回彈記憶枕同時幾木房型配備的還有一代PRO慢回彈記憶枕,您還可以聯繫朵兒給您體驗2個亞朵深睡PRO枕,讓您整晚安睡哦,我們希望能成為您旅途中的温馨驛站,為您帶來家一般的感受。我們會繼續努力,不斷提升服務品質,期待您的再次光臨,讓我們為您創造更多美好的回憶!
Vivienne.eeee
Executive 2-bed Room
Stayed in Mar 2025
Family
13 review
8.0/10
Very Good
Posted on Apr 9, 2025
The walls are thin. Location wise is good  Also could smell people smoking even tho the hotel is non smoking
Response from Property: 您好呀!未給您帶來一次滿意的入住體驗朵朵十分內疚,非常感謝您的反饋,入住期間有任何問題都可撥0至前台,朵兒一定積極為您處理,希望下次給您帶來不一樣的入住體驗,期待您的下次光臨,祝您生活愉快!
Guest User
Jimu Twin Room (Memory Foam Pro + Mini Fridge + Smart)
Stayed in Aug 2024
Family
10 review
7.0/10
Posted on Sep 17, 2024
It is a small hotel but very well located, close to Hangzhou Lake, the subway station, and a pedestrian street with all the department stores. The breakfast is delicious and varied. But negative point: the cleanliness of the pillows (blood stains...), dirty towels, etc. The staff is friendly but the receptionists are very young and lack experience, unable to give really useful advice.
Response from Property: Hello! I feel very guilty for not bringing you a satisfactory stay experience. Thank you very much for pointing out the problems of the hotel. We will definitely adhere to the service concept of listening attentively and taking customers as the center, and strive to make every guest feel at home. I hope to bring you a different stay experience next time. I look forward to your next visit and wish you a happy life!
Patsy
Family-friendly 2-bed Room
Stayed in Feb 2025
Family
2 review
9.0/10
Great
Posted on Mar 16, 2025
It is walking distance to westlake ,convenient location . The staff are very helpful and good service
Response from Property: 親愛的朵友:您好呀,非常感謝您對酒店的支持,沒有得到您全5分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,我們會努力做到更好,用心服務,讓到店的每位客人都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來,祝您生活愉快!
Guest User
Executive Queen Room
Stayed in Mar 2025
Family
5 review
10/10
Outstanding
Posted on Apr 2, 2025
The hotel is new, staff are friendly. Surrounding has many convenient store and eateries.
Response from Property: 親愛的朵友,與您相遇真是朵兒的福氣,您的肯定是朵兒進步的動力。您的滿意讓我們無比幸福,您的力薦,讓我感到萬分榮幸。酒店大堂在一樓,停車場在酒店負一樓和負二樓,入住期間均可免費停車,負一樓和負二樓可直接乘坐電梯到酒店一樓前台辦理入住。打車可直接到酒店門口哦,靈隱寺專線距離我們也僅700米距離,交通非常便利,再次感謝您的肯定,朵兒會更加努力,期待您的下次入住~
Juan chia
Executive 2-bed Room
Stayed in Nov 2024
Family
2 review
10/10
Outstanding
Posted on Dec 24, 2024
Clean and comfortable
Response from Property: 親愛的朵兒,您好呀!看到您對酒店的稱讚,我們全體夥伴都備受鼓舞!您所提到的每一個優點,都是我們不斷追求卓越的動力。我們相遇在杭州西湖湖濱平海路亞朵酒店,我們備感榮幸!酒店特色【24小時前台服務】【深夜粥到】【呂蒙路早】【特色茶水】【憑房卡可到隔壁星巴克買免費升杯】....朵兒期待能在不久的將來再次迎接您,為您提供更加温暖、周到的服務,讓您的每一次停留都充滿驚喜與感動
Guest User
Family-friendly 2-bed Room
Stayed in Nov 2024
Family
1 review
8.5/10
Very Good
Posted on Dec 13, 2024
Very friendly counter staff who are willing to help tourists, answering questions like nearest food / restaurants, easiest way to get around etc. Very friendly serving staff at breakfast - even though we were pretty late (about 1015am), they were helpful and gave us heaps of food before they closed the counters for breakfast. They even provided takeaway box in case we couldnt finish what we took. Location wise is ok - about 700+metres away from West Lake, which is a bit of a walk in cold weather.
Response from Property: 親愛的朵兒您好!感謝您選擇我們酒店並給予我們如此寶貴的評價!我們一直致力於為每一位賓客營造温暖、舒適且充滿愛心的住宿環境,您的滿意讓我們深感榮幸。我們是安心酒店,酒店的每一項安心工程就是為了給您提供安心舒適的環境,酒店有超舒適的庭院大床房和尊享庭院套房統一採用的普蘭特床墊,房間內配備的是亞朵的慢回彈記憶枕同時幾木房型配備的還有一代PRO慢回彈記憶枕,您還可以聯繫朵兒給您體驗2個亞朵深睡PRO枕,讓您整晚安睡哦,我們希望能成為您旅途中的温馨驛站,為您帶來家一般的感受。我們會繼續努力,不斷提升服務品質,期待您的再次光臨,讓我們為您創造更多美好的回憶!
SpaceTraveleR
Jimu Family Room (Memory Foam Pro + Mini Fridge + Smart)
Stayed in Nov 2024
Family
10 review
8.0/10
Very Good
Posted on Dec 9, 2024
Good location - near to shopping streets mall and west lake. Well designed room layout . Laundry room was a plus for us as we re on long trip. With robot delivery to room service , it was pretty convienent for us to order anything. Only issue was the strong cigeratte smell along the corridor and it gets into our room.
Response from Property: Dear Duo friends, it is Duoer's blessing to meet you. Your affirmation is the driving force for Duoer's progress. Your satisfaction makes us extremely happy, and your strong recommendation makes me feel extremely honored. The hotel lobby is on the first floor, and the parking lot is on the hotel's underground first floor and underground second floor. Free parking is available during your stay. Guests on the underground first floor and underground second floor can take the elevator directly to the front desk on the first floor of the hotel to check in. You can take a taxi directly to the hotel entrance. The Lingyin Temple special line is only 700 meters away from us. The transportation is very convenient. Thank you again for your affirmation. Duoer will work harder and look forward to your next stay~
Anonymous User
Family-friendly 2-bed Room
Stayed in Oct 2024
Family
8 review
10/10
Outstanding
Posted on Jan 17, 2025
Room is big and clean and walkable to the west lake. There are malls around the hotel and are all walkable distances as well. Room is quiet even though our room is traffic facing, unless you open the window.
Response from Property: 親愛的朵友:您好呀,非常感謝您對酒店的支持,沒有得到您全5分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,我們會努力做到更好,用心服務,讓到店的每位客人都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來,祝您生活愉快!
Plum31
Executive Queen Room
Stayed in Oct 2024
Couple
33 review
9.5/10
Amazing
Posted on Nov 6, 2024
Generally a very well located, clean, comfortable room for two. The only issue I would note is the toilet has a sensor for flushing, which leads to noisy flushing/beeping in the middle of the night, which would more than likely disturb your partner 🤣
Response from Property: 親愛的朵友,您好呀,非常感謝您對酒店的支持和肯定,對於您提出的問題,我們這邊也會做好反饋,在入住期間任何問題都可電話撥0至前台哦,小夥伴會為您第一時間處理。期待您的下次入住,希望能給您帶來更好的體驗呀!
ElkieHon
Executive Queen Room
Stayed in Sep 2024
Solo traveler
27 review
8.5/10
Very Good
Posted on Jan 9, 2025
Big room and cleanliness was good. Friendly front desk staff. Convenient location. Recommend
Response from Property: 親愛的朵友:您好呀,非常感謝您對酒店的支持,沒有得到您全5分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,我們會努力做到更好,用心服務,讓到店的每位客人都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來,祝您生活愉快!