Hangzhou Qianjiangwan New Century Grand Hotel

Hangzhou Qianjiangwan New Century Grand Hotel Reviews

Hangzhou Qianjiangwan New Century Grand Hotel

Binpu Road and Fanghua Lane intersection, Binjiang District, Hangzhou, Zhejiang, ChinaSee Hotel Details
Hangzhou Qianjiangwan New Century Grand Hotel
Hangzhou Qianjiangwan New Century Grand HotelHangzhou Qianjiangwan New Century Grand HotelHangzhou Qianjiangwan New Century Grand Hotel
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1 night

Guest Reviews

9.6/10
Excellent
2482 review
Verified reviews
Location9.6
Amenities9.5
Service9.5
Cleanliness9.6
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All reviews(2482)
Positive reviews(2442)
Reviews with photos/video(437)
Friendly front desk staff(385)
Delicious breakfast(380)
Fantastic river view(124)
Convenient for shopping(110)
Perfect for kids(46)
Close to metro(43)
Has rooms for families(19)
Awesome gym(9)
Negative reviews(40)
Guest User
Queen Room With River View
Stayed in Oct 2024
Couples
25 review
5.5/10
Posted on Feb 15, 2025
No staff assisted with luggage on check in and check out. Intermittent loud noise coming from the aircon vent. Staff was not very friendly. Got a strange vibe in the hotel. Would not recommend this hotel.
Response from Property: 首先,感謝您在百忙之中抽空給予我們反饋。對於您在入住杭州錢江灣開元名都酒店期間所經歷的不愉快,我們感到非常抱歉。您的意見對我們來説非常重要,針對您提出的問題,我們會進行反饋加以改正,並加強監督 ,我們深知,一次不理想的體驗可能會影響您對整個酒店的印象,但我們真誠地希望您能給我們一個改正錯誤的機會。我們非常期待您的再次光臨,以便用更好的服務彌補這次給您帶來的不便。同時,如果您有任何進一步的要求或建議,歡迎隨時與我們聯繫。再次為給您造成的不便表示誠摯的歉意,感謝您的理解和寬容!我們承諾將竭盡全力提高服務質量,確保每一位客人都能享受到舒適愉快的住宿體驗。祝您身體健康,萬事順心!
Guest User
New Century Twin Room
Stayed in Sep 2024
Business travelers
3 review
10.0/10
Outstanding
Posted on Oct 31, 2024
Very good hotel, the stay experience is satisfactory, the front desk Jeff excellent service, Datang is very grand and tall, rich breakfast, beautiful river view, trustworthy.
Response from Property: Hello valued guests, thank you for choosing us. Every need of our guests is our sincere effort. We will work harder to achieve a five-star standard and look forward to serving you better on your next trip.
Guest User
New Century Twin Room
Stayed in Mar 2024
Couples
10 review
10.0/10
Outstanding
Posted on Apr 16, 2024
A brand new hotel that locate next to a subway station and a shopping mall. The managers and the people in the front desk are very friendly and helpful.. The breakfast is very good and has a lot of variety to choose from.
Response from Property: Thank you for choosing our Qianjiangwan New Century Grand Hotel. It is a great honor to serve you. The hotel adheres to the spirit of "customer satisfaction as the center" and creates a "home away from home" for every customer. It is our greatest honor to receive your recognition, which also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly!
Guest User
2-bed Room With River View
Stayed in Aug 2024
Business travelers
1 review
10.0/10
Outstanding
Posted on Oct 14, 2024
Very satisfied with a stay, the front desk Jeff service is very good, see thebeautiful river view, delicious reakfast, come again next time
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel, everything we do is only to bring a different vacation experience to every guest, we are really very moved to see your satisfaction and affirmation, we will continue to work hard, always ready, welcome you back at any time.
Mitrakul
Kaiyuan King Room
Stayed in Apr 2025
Business travelers
12 review
8.0/10
Very Good
Posted on May 19, 2025
Good hotel
Response from Property: 尊敬的賓客: 您好! 非常感謝您選擇入住 錢江灣開元名都 並分享了您的入住體驗。看到了您的點評, 真心的感動。很高興酒店能為您的出遊帶來了美好的時光。您的讚賞真的給與了我們很大的鼓舞, 致力於為每一位客人提供賓至如歸的入住感受~歡迎您常回家看看哦!
Xian
Kaiyuan King Room
Stayed in Jul 2024
Business travelers
24 review
10.0/10
Outstanding
Posted on Aug 13, 2024
good hotel and nice place
Response from Property: 感謝您的讚賞,我們會繼續以卓越的服務和舒適的住宿體驗為您的旅程添色,期待您的再次光臨。
YouyouMM
Queen Room With River View
Stayed in Apr 2025
Family
36 review
10.0/10
Outstanding
Posted on May 25, 2025
The hotel is conveniently located, and it only takes a few minutes to get there from Line 6. Kaiyuan Plaza is downstairs, and it is also convenient for eating. If you go to Zhijiang Center, it is very convenient to stay here, just one stop away. The hotel facilities are also good, the self-service laundry and gym are on the 7th floor, and the space is large.
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Response from Property: 尊敬的賓客,您好!因為有您的支持,我們才有今天,感謝您的每一個評價,杭州錢江灣開元名都酒店真誠期待您的再次光臨!
Huodaobingling
Queen Room With River View
Stayed in Apr 2025
Couples
9 review
10.0/10
Outstanding
Posted on May 25, 2025
Came to Hangzhou to see an exhibition and chose this Qianjiangwan New Century Grand Hotel. The hotel is very new and in a good location, right next to the Qiantang River, with a subway and a large shopping mall downstairs, making it very convenient for eating, drinking and entertainment. The staff has a very good service attitude and will take the initiative to greet guests when they see them. We booked a river view room, and the front desk lady took the initiative to upgrade the room type. The two windows have a direct view of the river, the scenery is very good and very quiet. It is also worth mentioning that their breakfast is also good, and the local noodles are delicious.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您再回來!巴金説“ 美好而又温暖的東西在記憶深處”,記憶是温暖,温暖是記憶,滄海桑田,記憶中的温暖,永恆不變。希望 錢江灣開元名都 會是您記憶裏永遠的暖! 歡迎常回來! 祝: 安好!
Guest User
Queen Room With River View
Stayed in Apr 2025
Business travelers
1 review
10.0/10
Outstanding
Posted on May 24, 2025
The room is decorated in a new style, simple and stylish, very comfortable The toiletries are also good The scenery is great The breakfast is rich in variety The front desk and service staff are patient and meticulous, the service is thoughtful, and they will take the initiative to introduce the hotel facilities and services
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好! 感謝您的光臨, 同時也真誠感謝您對我們的喜愛和認可, 您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任, 能得到您的讚許我們深感榮幸, 同時我們也更有動力繼續前行, 希望能有更多為您服務的機會!
Pangpangnidelvxingriji
New Century Twin Room
Stayed in Apr 2025
Business travelers
13 review
10.0/10
Outstanding
Posted on May 23, 2025
It's close to the place where I'm on a business trip. The lobby facilities are pretty good. I like the whole decoration style. The front desk service attitude is also very good. The surrounding facilities are also very complete. I will stay here next time
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好! 感謝您送的 5 分好評! 美麗的時光, 錢江灣開元酒店與您不期而遇, 感謝這份緣分, 我們會倍加珍惜, 期盼與您的下次相見! 祝: 安好!
Guest User
Deluxe 2-bed Room
Stayed in Apr 2025
Business travelers
1 review
9.7/10
Amazing
Posted on May 17, 2025
The hotel is in a good location, next to a shopping mall, very convenient for eating and drinking, suitable for business trips, the service attitude of the hotel staff is very good. The facilities are also relatively new, the toilet and shower room have separate spaces, the wash basin is very large, comfortable to use, and the cost performance is quite high.
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好! 感謝您對 錢江灣開元名都 酒店的大力支持, 您的滿意就是酒店前進的動力, 無需贅言, 常來就好咯! 祝: 工作順利, 天天好心情 O(∩_∩)O~
Guest User
New Century Twin Room
Stayed in Apr 2025
Family
83 review
10.0/10
Outstanding
Posted on May 15, 2025
There is a subway line 6 near the hotel. It takes about 20 minutes to get to West Lake and Jiuxi Yanshu by taxi. The hotel service is good. There was a small problem with the air conditioner, but the waiter solved it quickly. The breakfast room is large and has a rich variety. The front desk upgraded the room type. The room overlooks Qianjiang River and the scenery is pleasant.
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 感謝您選擇我們並對酒店給予支持與厚愛。您對酒店設施及服務的滿意是酒店全體員工工作的動力, 讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。酒店客房温馨的佈置,並配有免費高速 WIFI,是您外出旅遊的最佳選擇。為您服務是我們的榮幸, 酒店全體員工期待您的下次光臨!
Guest User
New Century Twin Room
Stayed in Apr 2025
Other
1 review
10.0/10
Outstanding
Posted on May 11, 2025
The service and hygiene are very good, the room is very clean and comfortable, the facilities and equipment are very good, the service attitude is very good, the room is clean and tidy, the sound insulation is good, the room has no odor, it is very fragrant, the network is good, the service and hygiene are also good, the front desk service attitude is very good, the hotel facilities are complete, there is a laundry room which is very convenient, there are many washing machines, and the free laundry detergent and disinfectant are also great, the treadmill in the gym is very easy to use, the fitness equipment is complete, very clean and tidy, the price is reasonable, the cost performance is very high, clean and comfortable. Clean and sanitary, the breakfast is also very rich, the breakfast buffet restaurant has a wide variety of varieties, fresh fruits, delicious noodles, high quality, good breakfast, breakfast is better than other hotels, the restaurant is very clean and bright, the restaurant is very large, and the children's tableware is very cute. The combination of Chinese and Western breakfast is particularly in line with my taste, cost performance is high, the room price is reasonable, compared with other hotels, the price is moderate, the environment is very good, and the river view is beautiful.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好: 感謝您對我們的肯定, 而且還這麼認可我們的服務~酒店的我們求為每位客官提供最為貼心細緻的服務, 為每位客官帶來超值的體驗。滿意衹有起點、沒有終點, 我們會用真心、誠心、用心、愛心期待您的下次光臨。祝您天天好心情!
Guest User
New Century Twin Room
Stayed in Apr 2025
Other
1 review
10.0/10
Outstanding
Posted on May 11, 2025
The location of the hotel is good. I booked this hotel because I wanted to visit the museum in the rain and catch the high-speed train the next day. It is very close to the subway station. You can see the Zhijiang Bridge outside the window. The river view is beautiful. The environment is good and quiet. The hotel service is also very good.
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好! 非常感謝您選擇入住 錢江灣開元名都 並分享了您的入住體驗。看到了您的點評, 真心的感動。很高興酒店能為您的出遊帶來了美好的時光。您的讚賞真的給與了我們很大的鼓舞, 致力於為每一位客人提供賓至如歸的入住感受~歡迎您常回家看看哦!
Guest User
Queen Room With River View
Stayed in Apr 2025
Family
88 review
10.0/10
Outstanding
Posted on May 5, 2025
I booked a river view king room. The Qiantang River outside the window was very spectacular. The room facilities were clean and tidy, but a little small. There was a subway station at the door, and transportation was very convenient. Downstairs was a commercial complex with a complete range of shopping and dining options. The price/performance ratio was very high! The service was also great!
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。