Kaiyuan Life Hotel (Hangzhou Yuhang) Reviews

Response from Property: ❤The service is super considerate❤. Thank you very much for your recognition and praise of our hotel! Our hotel has always been committed to providing the best service to every guest. The staff you mentioned are kind and helpful, which is also what we have always paid attention to and cultivated. We are also very happy and honored to have a pleasant accommodation experience for you! Looking forward to your next visit! 😘😘😘

Response from Property: Dear valued guest, Thank you for choosing to stay at Kaiyuan Yiju Hotel. Kaiyuan Yiju Hotel is a minimalist new Chinese style design that advocates a humanized service concept, aiming to meet the constantly improving needs of customers. The hotel's humanized facilities and equipment make customers feel comfortable and warm. Thank you again for your support and companionship. Looking forward to meeting you next time! We will have even better surprises to welcome you!

Response from Property: ❤The warm lighting and great atmosphere❤Thank you very much for your high evaluation of Kaiyuan Hotel! We are very honored to hear that you had a great time in our hotel 😀. The warm atmosphere created by the warm lighting and exquisite ornaments in the lobby that you mentioned is one of the features that our hotel has been working hard to create. We are also very happy that Xiao Meng's thoughtful service at the front desk has been recognized by you. We will continue to keep the room clean and tidy, provide you with soft and comfortable bedding, and let you have a good sleeping experience💤. The hotel's breakfast buffet has a rich variety of options to meet the taste needs of different guests. We will continue to work hard to improve the quality🥳. The gym is fully equipped with equipment to help you maintain your daily exercise, which is also an important service we provide to our guests💪. In addition, the hotel's superior geographical location provides convenience for your travel and leisure. We will continue to work hard to make every stay of yours more satisfactory🤗. Looking forward to seeing you again!

Response from Property: [General Manager’s reply] 😔Dear guest, we are very sorry for the unpleasant stay experience you have experienced! Regarding the issue you mentioned about the average breakfast quality, we will immediately communicate with the catering department and strive to improve the quality and variety of breakfast to meet your needs🥪. Regarding the situation that the room was not cleaned in time after you arrived at the hotel, you booked a deluxe twin room. There was a room when you checked in. You emphasized that you needed a high floor. After I explained to you that I had to ask the room supervisor whether there was a clean executive room, you complained to Ctrip. In order to give you a better check-in experience, we upgraded you to executive level for free. The query records show that it took less than five minutes for the front desk to communicate with the room manager when you checked in. You checked in at 14:02. As your valuable time was wasted, the front desk manager gave you a small gift and apologized to you to express his apology. When you checked out, you said you were satisfied. We will take your feedback seriously and work hard to improve. We hope to give you a satisfactory answer and look forward to seeing you again! 💖

Response from Property: ❤The room is warm and the bedding is comfortable❤Dear guests, thank you very much for your high evaluation of Kaiyuan Hotel! Your satisfaction is our greatest motivation😀. We have always been committed to providing every guest with high-quality service and a comfortable accommodation experience. We are very pleased to see that you have recognized the room layout, bedding, bathroom, buffet breakfast, staff service and hotel location. We will continue to work hard to maintain high-quality services and facilities so that every guest can feel the warmth of home. Looking forward to seeing you again! 💖

Response from Property: ❤The room is clean and the bedding is comfortable❤Dear guest, thank you very much for your high evaluation of our hotel! We are honored to hear your satisfactory feedback on the front desk service, room facilities, breakfast and gym. The recommendations for surrounding attractions you mentioned are also value-added services we hope to provide to guests, so that you can better understand the local customs and culture during your stay🎈. We will continue to work hard to maintain high-quality services and facilities to provide every guest with a more comfortable and pleasant stay experience💖. Looking forward to seeing you again!

Response from Property: [총지배인 회신] 안녕하세요, 저희 호텔에 대한 귀중한 의견에 대단히 감사합니다.당신이 언급한 방에 220볼트 전원 콘센트가 없는 문제에 대해 우리는 매우 죄송합니다.우리는 즉시 엔지니어링 팀을 배치하여 검사하고 적절한 전원 콘센트를 추가하여 모든 손님이 각종 전기 제품을 편리하게 사용할 수 있도록 할 것이다.침대 옆의 상품 판매기가 당신에게 가져다 준 불편함에 대해 우리는 그 위치와 용도를 재평가하여 당신에게 더욱 좋은 입주 체험을 가져다 주려고 노력할 것입니다.방 안에 모기가 있는 문제에 관하여 우리는 위생 관리와 정기적인 살처분 작업을 강화하여 방 환경의 청결과 위생을 확보할 것이다.🙏🙏🙏당신의 피드백에 다시 한 번 감사드립니다. 우리 팀은 열심히 개선하여 미래에 당신에게 더욱 양질의 서비스를 제공할 수 있기를 기대합니다.

Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Because it is a holiday during your stay, the room is not very spacious, which has caused you trouble. I am really sorry for the trouble. If you have any questions during your stay, you can call the front desk to solve the problem for you. If you come here next time, I hope to book this hotel again. Give us a chance to apologize. Looking forward to visiting again! I wish you a happy life and all the best! ! !

Response from Property: ❤【開元酒店，服務周到】❤親愛的客人，看到您如此滿意我們酒店，真的讓我們非常開心😁！首先，要感謝您對我們的選擇和支持😘。我們一直致力於為客人提供最好的服務，而您的認可就是對我們最大的鼓勵😁。前台小白的周到服務得到了您的肯定，這也是我們團隊的驕傲😁。她會繼續保持這種熱情和專業，為每一位客人提供優質的服務😁。房間雖然空間不大，但佈局合理且乾淨整潔，這是我們一直以來堅持的標準😁。空調的制熱效果和低噪音也讓您感到舒適，我們會繼續關注這些細節，為客人提供更好的住宿體驗😁。早餐雖然簡單，但熱乎可口，工作人員添餐及時，這也體現了我們對客人的用心😁。我們會繼續努力，不斷提升酒店的品質和服務水平，為客人帶來更多的驚喜😁。再次感謝您的推薦，期待您下次再來開元酒店入住哦😁😁😁！祝您生活愉快，工作順利😁😁😁！

Response from Property: ❤【服務周到用心】❤哇，看到您如此滿意我們酒店的各項服務，真的太開心啦😁！特別感謝您對小夢的高度讚揚👏👏👏，她一定會非常激動的😁😁😁！我們會繼續保持，為每一位客人提供貼心周到的服務哦🥰🥰🥰。房間佈局合理、用品齊全、熱水供應及時這些都是我們應該做到的😉。再次感謝您的推薦，期待您下次光臨呀😎😎😎！

Response from Property: 哇哦🤩，超級感謝您對我們房間乾淨整潔的誇讚呀😁！保持房間的乾淨整潔是我們一直以來的追求和標準呢😉。看到您能滿意，我們真的很開心呀👏👏👏！我們會一如既往地做好清潔工作，讓每一位客人都能享受到舒適、衞生的居住環境哦🥰🥰🥰。再次感謝您的光臨和支持，期待您下次再來喲😎😎😎！

Response from Property: 親愛的客人，非常感謝您對我們酒店的高度評價😃！我們一直致力於為客人提供優質的服務和舒適的住宿體驗，您的認可就是我們最大的動力🤗。前台小白能得到您的表揚，我們也感到非常欣慰😀。期待您的再次光臨，我們將繼續為您提供更好的服務🥰！

Response from Property: 哇哦🤩，看到您這麼滿意我們的酒店，我們真的特別開心😁！非常感謝您對我們酒店的高度評價呀👏👏👏！房間寬敞、衞生環境好，這些都是我們應該做到的😉。而免費為您升級房間，也是我們對您的小小心意哦😘。酒店人員服務態度好，這一切都是為了讓您能有一個完美的住宿體驗呀🥰。我們會繼續努力，不斷提升自己，期待您的下次光臨哦😎😎😎！

Response from Property: 哇哦🤩，看到您這麼滿意我們的酒店，我們真的特別開心😁！非常感謝您對我們酒店的高度評價呀👏👏👏！房間寬敞、衞生環境好，這些都是我們應該做到的😉。而免費為您升級房間，也是我們對您的小小心意哦😘。酒店人員服務態度好，這一切都是為了讓您能有一個完美的住宿體驗呀🥰。我們會繼續努力，不斷提升自己，期待您的下次光臨哦😎😎😎！