Hangzhou West Lake Lakeside Five-Star Bay Hotel (Wushan Square) Reviews
Hangzhou West Lake Lakeside Five-Star Bay Hotel (Wushan Square)
No.38 Yan'an Road, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Hangzhou West Lake Lakeside Five-Star Bay Hotel (Wushan Square) Guest Reviews
4.7/5
Outstanding
3117 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(3117)
Positive reviews(3029)
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Friendly front desk staff(522)
Awesome amenities(406)
Easy to get around(337)
Classy environment(246)
Close to metro(124)
Convenient for shopping(113)
Many amenities(108)
Would stay again(63)
Negative reviews(88)
Guest User
Scenic View Twin Room
Stayed in Feb 2025
Couples
15 review
4.0/5
Very Good
Posted on Mar 11, 2025
Good and clean hotel with many eateries around. Near to West lake and other attractions. Only some smoke smell in the room that was quite unpleasant. Otherwise, it is comfortable
Response from Property: Dear guest, hello! Sorry, this stay did not meet your satisfaction! The hotel is located by West Lake, with a unique geographical location. The hotel is fully equipped, with laundry rooms, laundry detergent, antibacterial agents, dryers, and other equipment available for free use by guests. The room is equipped with smart devices throughout the house, with complete facilities that can be controlled from a small distance. Thank you for your evaluation, and I wish you a happy life!
Guest User
Cozy Queen Room
Stayed in Jan 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 23, 2025
Loved my stay here, hotel was super clean and modern. Facilities were great. Staff were also friendly and helpful. Its easy to get around everywhere and the location is very convenient. Lots of restaurants nearby and can easily cycle to West Lake. Would stay again if I went back to Hangzhou!
Response from Property: Dear guest, hello! Thank you very much for staying at the Five Star Bay Hotel. It is our great honor to receive your five-star rating. The hotel is surrounded by Yintai large shopping mall, Qinghefang ancient street, and West Lake, which are only a ten minute walk away. Your encouragement is the driving force for us to move forward. We will continue to provide high-quality service day by day, giving you a surprising stay experience. We look forward to seeing our service more meticulous during your next stay. We wish you a happy life and a good mood every day!
JoelAlva
Smart Comfy Room (Double Bed)
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 8, 2025
Nice hotel close to the West Lake, cozy room well worth for the money with good amenities. No room smell, great bed, clean washroom. Would definitely visit again if going to the West Lake.
Response from Property: Dear guest, hello! Thank you very much for staying at the Five Star Bay Hotel. It is our great honor to receive your five-star rating. The hotel is surrounded by Yintai large shopping mall, Qinghefang ancient street, and West Lake, which are only a ten minute walk away. Your encouragement is the driving force for us to move forward. We will continue to provide high-quality service day by day, giving you a surprising stay experience. We look forward to seeing our service more meticulous during your next stay. We wish you a happy life and a good mood every day!
Guest User
Smart Comfy Room (Double Bed)
Stayed in Dec 2024
Solo travelers
1 review
3.5/5
Posted on Jan 30, 2025
It’s a good hotel except there’s some strange sounds coming kinda like water moving in the pipes.
Response from Property: Dear guest, we deeply apologize for not providing you with a satisfactory stay experience! In order to provide guests with a good resting environment, the hotel has made many improvements to the sound insulation of the rooms. The rooms are equipped with two layers of soundproof glass, solid wood doors, rubber seals, and soundproof cotton inside. If you have any questions during your stay, you can contact the front desk for assistance. We believe we can provide you with a satisfactory solution! In order to provide guests with a good stay experience, we have been working hard and look forward to your next visit. We wish you a happy life!
Red Panda 322
Scenic View Twin Room
Stayed in Jan 2025
Family
6 review
5.0/5
Outstanding
Posted on Feb 12, 2025
Excellent services,
Perfect vibe and convenient of room
Good design
Good location
Response from Property: 尊貴的賓客,感謝您下榻五星灣酒店!每個城市總會有讓人惦記的理由,每個季節都有我們難捨的景色,每個酒店都有甜美的回憶,希望我們五星灣酒店會是您回憶裏最温馨獨特的那份。您的讚賞給予酒店很大的鼓勵,也是我們進步的動力,我們會繼續保持熱愛,致力於讓每一位客官都有賓至如歸的體驗,熱切的期待您再次光臨,祝您生活愉快!
Guest User
Scenic View Twin Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Convenient location, very hospitable staffs, clean rooms. Nothing more to ask for! Highly recommended.
Response from Property: Dear guest, hello! Thank you very much for staying at the Five Star Bay Hotel. It is our great honor to receive your five-star rating. The hotel is surrounded by Yintai large shopping mall, Qinghefang ancient street, and West Lake Liulang Wenying, which is only a ten minute walk away. Looking forward to your next stay! Wishing you a happy life and a good mood every day!
SuthaweeVnusMomo
Guestroom - Triple Occupancy
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 15, 2025
Good location & nice service, The hotel near night market , we can walk about 5min. location near lake So beautiful 👍🏻👍🏻👍🏻
Response from Property: Dear guest, hello! Thank you very much for staying at the Five Star Bay Hotel. It is our great honor to receive your five-star rating. The hotel is surrounded by Yintai large shopping mall, Qinghefang ancient street, and West Lake Liulang Wenying, which is only a ten minute walk away. Looking forward to your next stay! Wishing you a happy life and a good mood every day!
Loy T Y
Smart Comfy Room (Double Bed)
Stayed in Dec 2024
Business travelers
35 review
4.7/5
Amazing
Posted on Jan 12, 2025
Food eateries around the hotel. There is a tour booking counter in the hotel. Nearby to west lake and old town walking street. Mobile shop beside the hotel if one intends get a local sim card.
Response from Property: Dear guest, thank you for staying at the Five Star Bay Hotel! Every city always has reasons to remember, every season has scenery that we cannot bear to part with, and every hotel has sweet memories. We hope that our five-star bay hotel will be the warmest and most unique part of your memories. Your appreciation has given the hotel a great deal and is also the driving force for our progress. We will continue to maintain our passion and strive to make every guest feel at home. We eagerly look forward to your visit again and wish you a happy life!
小nana
Smart Comfy Room (Double Bed)
Stayed in Dec 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jan 25, 2025
Clean and perfect for a weekend trip. Many tourist attractions within walking distance.
Response from Property: Hello esteemed guest, thank you very much for taking the time to review our hotel. Your satisfaction is our pursuit. Our hotel has washing and drying machines, as well as cute robots to serve you! The hotel is located in Wushan Square, near Hefang Street, and near attractions such as West Lake Liulang Wenying Yintai Large Shopping Mall! The subway entrance of Line 7 and Line 1 is conveniently located nearby. We welcome you to visit again and wish you a happy life!!
Imanuel Bong
Smart Comfy Room (Double Bed)
Stayed in Dec 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 5, 2025
All good, it’s so pleasant, I asked for moving to another room and staff was so nice and accomodating. Location is perfect.
Response from Property: Dear guest, hello! Thank you very much for your high recognition and praise of our hotel. This is undoubtedly the greatest encouragement and affirmation for us! We are deeply honored to add warmth and comfort to your journey. Here, thank you very much for mentioning our service highlights - every employee strives to exceed your expectations with the most sincere smile and thoughtful service. Looking forward to the opportunity to meet you again in the future and continue to provide you with a more comprehensive accommodation experience. At the same time, every feedback from you is our valuable asset, which will motivate us to keep moving forward and continuously improve. Thank you again for choosing us. May every trip you make be filled with beautiful memories!
Guest User
Scenic View Twin Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Clean, good service and comfortable stay. Walking distance to westlake, easy access to public transportation. Recommended.
Response from Property: Dear guest, hello! Thank you very much for staying at the Five Star Bay Hotel. It is our great honor to receive your five-star rating. The hotel is surrounded by Yintai large shopping mall, Qinghefang ancient street, and West Lake Liulang Wenying, which is only a ten minute walk away. Looking forward to your next stay! Wishing you a happy life and a good mood every day!
Pasinee K
Smart Comfy Room (Double Bed)
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 20, 2024
I recently stayed at this hotel and it was an incredible experience from start to finish. The staff went above and beyond to make me feel welcome, always greeting me with warm smiles.
Response from Property: Dear guest, hello! It is a great honor to receive your positive feedback. Thank you for every experience and support, and thank you for every trust and encouragement. We hope that this wonderful experience can become a unique memory in your life. We warmly look forward to your next visit and wish you a happy and fulfilling life, smooth work, and a bright future!!!
Baby.beb
Smart Comfy Room (Double Bed)
Stayed in Dec 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Jan 5, 2025
I love it ,, there is so good location and the reception can understand English very well
Response from Property: Hello esteemed guest, thank you very much for taking the time to review our hotel. Your satisfaction is our pursuit. Our hotel has washing and drying machines, as well as cute robots to serve you! The hotel is located in Wushan Square, near Hefang Street, and near attractions such as West Lake Liulang Wenying Yintai Large Shopping Mall! The subway entrance of Line 7 and Line 1 is conveniently located nearby. We welcome you to visit again and wish you a happy life!!
lKate
Smart Room (2 Beds)
Stayed in Oct 2024
Couples
24 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Comfortable to stay in Hangzhou very close to MRT and Qihefang street A/C adjustable in winter room very clean and bed comfy not far to West Lake bicycle in in fornt of hotel staff very helpful have delicious restaurant around.
Response from Property: Dear guest, hello! Thank you for meeting you at the Five Star Bay Hotel. Thank you for your recognition. We are constantly striving to achieve perfection. The hotel is located near Wushan Square, Hefang Street, West Lake Liulang Wenying Yintai Shopping Mall and other attractions! The subway entrance of Line 7 is conveniently located nearby. Welcome to visit again and have a pleasant life!!
Butterfly เนยบิน
Cozy Queen Room
Stayed in Oct 2024
Couples
10 review
5.0/5
Outstanding
Posted on Dec 3, 2024
Very nice hotel. So comfy to stay. There is robot send things to your room. Reception very friendly. Not far from attraction. We get around by using bicycle. Very convenient. Highly recommended.
Response from Property: Dear guest, hello! Thank you very much for staying at the Five Star Bay Hotel. We are deeply moved by your positive feedback! If you live comfortably, we can rest assured! Looking forward to your visit again. Wishing you a happy life and a good mood every day!