Slot KS 11, Tien Ong Street, Ha Long, Quang Ninh Province, VietnamSee Hotel Details
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1 night
Guest Reviews
8.3/10
Very Good
12 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.4
Amenities8.1
Service8.2
Cleanliness8.4
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All reviews(12)
Positive reviews(8)
Reviews with photos/video(2)
Negative reviews(1)
JoseAlvarado
Deluxe Room City View
Stayed in Jul 2024
Couple
23 review
9.5/10
Amazing
Posted on Aug 22, 2024
Great location. Wet market in front of the hotel, very close to many shops and restaurants. Pool was/seemed closed, probably because it was low season. Buffet breakfast was good for the price.
Guest User
Deluxe Room City View
Stayed in Aug 2024
Solo traveler
18 review
3.0/10
Posted on Sep 15, 2024
Overall it's not very good, just enough for a good sleep, but the breakfast is still in keeping with the Chinese style!
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簡志銘
Deluxe Room City View
Stayed in Jun 2023
Couple
18 review
10/10
Outstanding
Posted on Jul 17, 2023
Breakfast is very good
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ryanwang
Deluxe Room City View
Stayed in Aug 2023
Business traveler
7 review
10/10
Outstanding
Posted on Sep 10, 2023
The room is large and clean, the bed is very comfortable, great experience~
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Guest User
Deluxe Room City View
Stayed in May 2023
Solo traveler
9 review
10/10
Outstanding
Posted on Jun 10, 2023
The front desk service is very warm, the room is very spacious, and the breakfast is very rich. There is a swimming pool. There is a market at the entrance of the hotel. It is very convenient to buy some fruits and other things. There is a supermarket opened by Chinese people about 30 meters to the left of the hotel. Wechat and Alipay can be used to pay the bill, which is very convenient. The hotel can also help you book cruise tickets, and there is a special car to pick you up.
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Ngoc Diem
Deluxe Triple Room City View
Stayed in Nov 2024
Family
4 review
7.5/10
Posted on Feb 2, 2025
Khách sạn quy mô nhỏ, dạng cá nhân kinh doanh… Phòng rộng nhưng tính chuyên nghiệp trong vận hành cần cải thiện. Nhất là do từng tranh chấp với khách vụ đền khăn nên khách sạn áp dụng chính sách thông báo việc tính tiền và bảo khách tự kiểm đồ để tránh tranh cãi… Tôi đã phải yêu cầu nhân viên lên đồng kiểm từng món vì không phải lúc nào khách vào cũng sử dụng hết. Check in muộn mà bảo khách đi kiểm từng món đồ để nếu có thiếu bị đền khỏi tranh cãi thì quản lý và chủ khách sạn nên thay đổi cách làm sao cho hợp lý. Lưu trú là tìm sự thoải mái chứ không phải phiền toái.
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Thích khám phá thế giới
Deluxe Room City View
Stayed in Mar 2024
Family
10 review
10/10
Outstanding
Posted on Apr 30, 2024
Khách sạn vị trí thuận tiện, giá thành hợp lý. Mình thấy bố mẹ bảo nhân viên ở đây cũng rất nhiệt tình.
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Guest User
Stayed in Oct 2024
Other
8.0/10
Very Good
Posted on Nov 10, 2024
The hotel was okay. My only comment was that the shower gels were almost empty when we first went into our rooms. But all things considered, the room was ok. The location is great for tourists who are looking to go out at night, they have a lot of convenient stores, seafood restaurants, bars, and massage shops nearby and around the area, there were also not a lot of cars at night so it was nice to go stroll around the city at night, and the hotel has a gym too, locals. You'll know these restaurants were good because locals were dining too. The room we got was for 3 and it was spacious enough.
Guest User
Stayed in Dec 2022
Family
10/10
Outstanding
Posted on Jan 31, 2023
Summer vacation for the whole family and friends in Ha Long is fun, Citadines hotel has full cooking utensils and full amenities. Thank you to the receptionists like Mr. Duc, Mr. Minh, Mr. Linh....